Q: Hello Wherelight,
I got an email saying you couldn't fulfill my order. I am not sure what happened. Do you need another card to place my order? If so, I can supply that. Why was my order closed?
Below is my order. I am not sure why you cancelled it. Please let me know what I can do on my end.
See order below.
Thank you,
Tamara Richardson
Order #20226101547211
Creation time:Feb 10, 2026 15:47:21Pay time:Feb 10, 2026 15:48:06Payment Method:Credit CardShipping Method:Advanced Delivery
Shipping Address
Name:Tamara RichardsonAddress:6313 Lebanon Rd , Charlotte, North Carolina (USA, NC, 28227, USTel:7046505859Email:southernbellemedium@gmail.com
Products Information
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Product: Zinnia(59106)
Color: black
US $24.95
Size: S
Prescription: Multifocal Lens
US $105
Photochromic Lenses
Progressive Plus
High Index Pro 1.61
Super Hydrophobic
Photochromic Grey
SPH CYL Axis ADD
OD +0.50 -0.25 140 2.25
OS +0.25 -0.50 180 2.25
PD 59.0
QTY: 1
TOTAL: US $129.95
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Product: Avi(91370)
Color: black
US $19.96
Size: Medium
Prescription: Multifocal Lens
US $105
Photochromic Lenses
Progressive Plus
High Index Pro 1.61
Super Hydrophobic
Photochromic Grey
SPH CYL Axis ADD
OD +2.75 -0.50 80 2.50
OS +2.25 -0.25 137 2.50
PD 62.0
QTY: 1
TOTAL: US $124.96
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FREE GIFT
Color: pink
Remark: glassescase
QTY: 1
TOTAL: US $0.00
Transaction Log
OperatorOperating TimeOrder statusPayment StatusShipping StatusRemarksyolo2026-02-11ClosedTo Be PaidNo ShippingcancelSystem2026-02-10To Be ShippedHad PaymentNo ShippingCredit Card pay complete! Can enter the distribution state
SubtotalUS $254.91Shipping FeeUS $6.95Discount-US $124.96Coupon Code: BOGOGrand TotalUS $136.9
A: Dear Tamara Richardson,
Thank you for your message and for giving us the opportunity to clarify.
After reviewing our records and past interactions, we have made the business decision to respectfully decline any future orders. This decision is final and has been made after careful consideration of our company policies and previous experience.
We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause. For your needs, we encourage you to explore other suppliers who may be better suited to assist you.
We wish you the best in finding a suitable provider for your requirements.