Buy Prescription Glasses Online at Affordable Prices

Kandiss Marlene Time: 2025-12-29 23:48

Q: 10 Seton Park Rd North York ON M3C 3Z6 Canada is my new address I accidentally let it get sent to the old one. The order is still processing if there’s time to change it I updated the address on my PayPal however, somehow it’s still loaded the old address on here and it’s my first time ordering so it was just a genuine mistake. I thought I was still gonna have the opportunity to fix it. Anything you could do would be super helpful.

A: Dear Kandiss Yarrow, We would like to tell you that we have corrected it for you

Cynthia L Guevara Rodriguez Time: 2025-12-29 15:52

Q: Hello. I made a purchase of eyeglasses, order number 313196. The lenses are supposed to be photochromic, but they aren't working. How can we resolve this issue? Thank You

A: Dear Cynthia, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

lewistynisha Ty Time: 2025-12-29 14:31

Q: Where is my order

A: Dear customer, We would like to tell you that your item arrived at USPS facility in KANSAS CITY KS DISTRIBUTION CENTER on December 29, 2025 at 7:44 pm. The item is currently in transit to the destination. You will receive it next week. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541017468041

Tree Time: 2025-12-29 12:37

Q: one of the last pairs of glasses i bought snapped today while i was LIGHTLY cleaning the lenses.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mariana Zepeda Time: 2025-12-29 11:51

Q: When will my order be shipped ? 81225251539523

A: Dear Mariana Zepeda, We would like to tell you that we will ship your order out this week.

sheinaacevedo Time: 2025-12-29 11:29

Q: Cancel my order please

A: Dear Sheina Desire Acevedo, We are sorry to hear that,but would you please tell us the reason why you want to cancel order ?

Jhomaira Garcia Time: 2025-12-29 07:11

Q: When will my order ship its still processing

A: Dear Jhomaira Garcia, We would like to tell you that we will ship your order out this week.

lizamelia.guerrero Time: 2025-12-29 05:38

Q: Hi! How can I use my points to party for my glasses?

A: Dear Lizamelia, We would like to tell you that you can log in your account and use points in your points mall.

Amanda Wong Time: 2025-12-28 22:22

Q: I am still waiting for the refund from an order I cancelled due to very delay processing time on your guys part. I still have not received it.

A: Dear Amanda Wong, We have refunded you the money. But we can not decide the date when the money will be returned to your bank account. It is decided by your credit card bank. It is related with your credit card bill date. It usually takes 7-25 business days.

Marye Isaacson Time: 2025-12-28 18:13

Q: cancel my order.

A: Dear Marye Isaacson, We are sorry to hear that, would you please tell us order number first ?

Deb Time: 2025-12-28 18:11

Q: How do you measure pupilary distance

A: Dear Deb, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Stacy Van Cleave Time: 2025-12-28 18:00

Q: Glasses purchased not even a year ago have snapped in two.

A: Dear Stacy Van Cleave, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

serendipityarts Time: 2025-12-28 14:14

Q: Hello! Can you tell me how to return frames? I purchased 3 pairs and like two of them. I would like to return all three and then get the two I like with my prescription. Thank you, Erica Jacobsohn

A: Dear Erica Jacobsohn, We are sorry to hear that,would you please tell us which pair you don\'t like first?

Annie Davidson Time: 2025-12-28 10:58

Q: How long does it normally take for an order to process before it is shipped?

A: Dear Annelyse Davidson, We would like to tell you that we will ship your order out this week. And we sent confirmation email to you, if you don\'t receive it, it might be in your spam. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Modupe Memayetan Time: 2025-12-28 00:33

Q: My name is Modupe.I am unable to track my order from my account and on usps website.order number is 81225110736041.kindly look into this .Thank you as I expect a feedback.

A: Dear Modupe Memayetan, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 1:58 pm on December 26, 2025 in MOUNT VERNON, NY 10553. Do you check your mailbox ?

Lorenzo Gutierrez Time: 2025-12-27 22:37

Q: Cuando llegara el pedido 81225251210577

A: Dear Lorenzo Gutierrez, We would like to tell you that we will ship your order out this week.

Amanda Hollinshead Time: 2025-12-27 18:19

Q: My glasses say shipped since the 24th but they have never actually made to the post office. When will they actually ship.

A: Dear Amanda Hollinshead, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on December 28, 2025 at 8:19 am. The item is currently in transit to the destination. You will receive it soon, please don\'t worry.

Melissa Rozetar Time: 2025-12-27 16:40

Q: I had more than 800 to use. I did question this before. Can you see my other messages?

A: Dear Melissa Rozetar, Please don\'t worry, would you please take a video to show us the problem in details first?

Camma Caldwell Time: 2025-12-27 12:44

Q: I would love to order a couple of pairs of glasses but it doesn't give me the option to put in the correct Pupilary distance. It doesn't go down as low as I need. My right pd is 28.5 and my left is 27.5

A: Dear Camma Caldwell, We are sorry to hear that,would you please tell us which pair you want to choose first ?

Rachel Kestenbaum Time: 2025-12-27 11:23

Q: Hi, I'm not sure why, but I'm not getting any email notifications when I make an order. I just made my second order within 2 months and no emails about either order, not even in the spam folder.

A: Dear Rachel Kestenbaum, Sorry, do you check your email address : rachelkesten@gmail.com ?

Kaylee Time: 2025-12-27 01:08

Q: Hi, I just placed an order but it’s going by to the wrong address. Can I change the address on my order before it gets shipped?

A: Dear Kaylee Weible, We would like to tell you that we have corrected it for you

Kaylee Weible Time: 2025-12-27 01:07

Q: I’ve ordered glasses but it wouldn’t let me change the address and I accidentally ended up getting them shipped to the wrong address. I placed this order literally right now. Could you have them sent instead to 1382 benzinger rd Manteca CA 95337 instead?

A: Dear Kaylee Weible, We would like to tell you that we have corrected it for you

Lorenzo Gutierrez Time: 2025-12-26 23:55

Q: Cuando llegaría mi orden 81225251210577

A: Dear Lorenzo Gutierrez, We would like to tell you that we will ship your order out this week.

Lorenzo Gutierrez Time: 2025-12-26 23:54

Q: Cuando llegara esta orden 81225251210577

A: Dear Lorenzo Gutierrez, We would like to tell you that we will ship your order out this week.

CMaxxi Williams Time: 2025-12-26 20:05

Q: Good day, I hope all is well. I am writing again, about the disappointment with another pair glasses..for some odd reason the frames are cracking/splitting. I don't know if it have something to do with quality of the material frames or the lense..this is the third pair, that has cracked. I don't sleep, I take very good care of my frames and have I'll my life..out four pairs, only one pair has not broken. I need to know what are my options this time..

A: Dear CMaxxi Williams, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Major Amanda Time: 2025-12-26 16:07

Q: My payment won’t go through

A: Dear Major Amanda, We are sorry to hear that,but would you please tell us which card you used ?

jenn holden Time: 2025-12-26 11:02

Q: hi are sold out lenses coming back?

A: Dear Jenn Holden, Would you please tell us which lenses you want ?

Chloe Heydt Time: 2025-12-26 10:59

Q: Hello - How do i order sunglasses? I cannot change the lenses to sunglasses.

A: Dear Chloe D\'Cay, You emailed us that you want to change tint in the order,would you please tell us which tint you want ?

llbrdh7 Time: 2025-12-26 09:23

Q: Hi, I ordered pink Margery & the frames look like the clear brown shade. Even the arms of frame look clear brown. Can you remake with the clear pink fram s I ordered? Thanks.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number ?

Susan Miles Time: 2025-12-26 09:01

Q: Good morning...i have not received my order yet & it was placed on November 28th. My order # is 81125281539092.

A: Dear Susan Miles, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 10:43 am on December 15, 2025 in NEWARK, NJ 07106. Do you check your mailbox ?

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