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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.

Consulting Servive Center

Emilie Obscura     Time: 2026-05-28 15:45
Q: Hello. I placed an order this morning. The order number is. 80526281542047 I have removed the incorrect addresses from my account. I’ve also removed it from my PayPal. And yet when I placed the order this morning, it still shows up with the incorrect address. It shows 15 Brocklea Street Gaythorne. I have not lived at that address for one year. It should be 3 Ardoch Street Keperra. I have had to contact support multiple times in the last year about this problem. And I thought that by deleting it from PayPal and deleting it from this account that it would be fixed. But my current order says that it is shipping to the wrong address yet again.
A: Dear Emilie Obscura, We would like to tell you that we have corrected it for you
Amanda Whitman    Time: 2026-05-28 15:44
Q: These glasses are fuzzy to me and I do not like the way these fit me. I would like to return them. Please tell me how to do that.
A: Dear Amanda Whitman, We are sorry to hear that,would you please tell us which pair has problems ?
crystalking28 Crystal    Time: 2026-05-28 14:04
Q: Hi, I am trying to place an order but the PD dropdown only allows for options from 68-80. I need to select 63. What should I do?
A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
Stormi Johnson     Time: 2026-05-28 13:53
Q: Order 20526141557198 I received an incorrect order as I received two pair of the same eyeglasses. And I’m missing a pair from my order. How can I get the mistake made by Wherelight corrected?
A: Dear Stormi Johnson, We are sorry to hear that,would you please take a photo of all the things you received from us ?
Rosalee    Time: 2026-05-28 12:07
Q: Can I use my has, fsa card for glasses
A: Dear customer, You can try to use your fsa card to pay the order first. If it works, it means that you can use your card on our website.
Makala Stilwell    Time: 2026-05-28 11:23
Q: 80526160916430 This is my order number it shipped last week but hasn’t moved in a week it says it’s in Cary NC I live 2-3 hours away from Cary NC so I don’t understand why it’s not moved in a week when it’s so close. Did it get lost.
A: Dear Makala Stilwell, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
johannasimmel01     Time: 2026-05-28 10:37
Q: I need to return my first order but I can’t see how to do that. Thank you for your help, Johanna
A: Dear customer, We are sorry to hear that,do you want to return o​rder#80526171017507 ? And would you please tell us the reason ?
dalores11     Time: 2026-05-28 10:30
Q: I have not received my order yet
A: Dear Dalores Baker We are sorry to hear that,would you please double check the address below ?3240 Las Vegas blvd #207 ,Las Vegas,NV,89115 Is it correct?
Tiffany Chapman    Time: 2026-05-28 10:18
Q: I recently received an order and the tinted lenses are much lighter than I expected them to be, is there a way to purchase lens replacements only in darker shades of tint?
A: Dear Tiffany Chapman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Heather Kehl    Time: 2026-05-28 08:43
Q: Order 805261361639014 I received my glasses, the frames are great but I primarily wear my glasses for working on the computer, my phone, reading. My prescription is for that. When I look at things close up with the glasses you sent me I can’t read or see anything clearly.
A: Dear Heather Kehl, We are sorry to hear that,would you please tell us whether you want to order single vision reading glasses ?
Viki     Time: 2026-05-28 07:53
Q: Hello, I'm noticing a pair of my glasses ordered from you last year have the magnetic bits for sunglass attachments but can't find that accessory on your site. Could you advise me? Thanks
A: Dear Viki, You can find it here: https://www.wherelight.com/accessories?sort=0&styles=7
Donna smyth    Time: 2026-05-28 07:22
Q: I ordered two pairs of glasses. On one of them I gave the wrong prescription. Is it too late to correct it? My right eye is actually -1.50. Thanks
A: Dear Donna Smyth, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
dbcherry     Time: 2026-05-28 07:17
Q: I ordered two pairs of glasses. I made a mistake on the prescription on one of them. My right eye is -1.50. Is it too late to fix this? Thanks
A: Dear Donna Smyth, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Peggy Farrell     Time: 2026-05-27 20:12
Q: I just paid for glasses pay in 4 PayPal It’s not showing bin my orders Has the order gone through money for first payment came out already
A: Dear Peggy Farrell, We would like to tell you that we have shipped order#80526201937440 out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY80526201937440
Peggy Farrell     Time: 2026-05-27 20:11
Q: I just paid by PayPal -pay in 4 The payment came out of my account but it’s not showing up in processing. Has my order gone through
A: Dear Peggy Farrell, We would like to tell you that we have shipped order#80526201937440 out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY80526201937440
maria Smirlis    Time: 2026-05-27 19:39
Q: Dear Sir/ Madam, Unfortunately the glasses I purchased broke . The plastic join broke while I was wearing them and I have only worn about 6 times so I am very disappointed. Transaction details Print Payment sent to WhereLight Date 29 December 2025 at 8:10:03 PM PST Transaction type Checkout Transaction ID 45K82272BN6706649 Gross -$87.90 USD Transaction status Completed Shipping address Maria Smirlis PO BOX 6384 none Tweed heads south NSW 2486 AUSTRALIA Confirmed Shipment tracking information Add the tracking info for your physical packages to keep things organised and help you benefit from Seller Protection. It's a win-win. Order details Item ID Item name Quantity Price Subtotal Item number 97719 WhereLight Mack 1 $80.95 USD $80.95 USD Item number 97073 WhereLight Gemrep 1 $65.95 USD $65.95 USD Purchase total $146.90 USD I cannot seem to attach photos it is on the pale pink pair that has a plastic join on the arm and do not think it is strong enough they just fell off my face. Please contact me asap as I would like to have these replaced and also purchase another pair please . I will wait to hear from you . Thank you Maria Smirlis
A: Dear customer, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?
bhodges     Time: 2026-05-27 18:07
Q: Checking to see if my message has been received.
A: Dear Buffey Hodges, Sorry, do you mean that the prescription of glasses#clip on 013 should be the same as the prescription of glasses#Hippie ?
Amanda Stellino    Time: 2026-05-27 15:03
Q: My glasses are scratched after one wear. Do you have a lens repair service? Thanks.
A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Megan Dickerson    Time: 2026-05-27 14:32
Q: Hello, I am an occupational therapist that works with a number of patients who have brain injuries requiring a prescription for lenses with prisms. Often, these patients are looking for affordable lenses, as they are working through significant loss in work capabilities and money spent with medical expenses. I see that you are able to create lenses with prisms, but I am wondering if you are able to create lenses with FL-41 or tinting that assists with visual sensitivity as well. Also, if patients might need anti-glare or blue light tint to them, is this an option? And lastly, if their script changes, can they use the same lens but change them out with the same frame they have already purchased? Thanks for your help!
A: Dear Megan Dickerson, We are sorry to tell you that we don\'t make lenses with FL-41 or tinting that assists with visual sensitivity as well. And we make anti-glare coating or blue light blocker. if their script changes,we can only offer them a coupon.
Tara Woerner    Time: 2026-05-27 14:25
Q: order number 80526121405396 I paid for expedited shipping and it says the shipping label was created on May 18th it is currently May 27th and it has still not shipped did my order get lost
A: Dear customer, We have checked the tracking information and it shows that your package has Arrived at GOFO Regional Hub,Lewisville, TX You will receive it soon.
Maya Klibaner    Time: 2026-05-27 14:22
Q: I would like to return a pair of glasses that I just received. They are too big for my face. Can I exchange them for a different pair?
A: Dear Maya Klibaner, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Vestajean bush    Time: 2026-05-27 14:00
Q: I am pleased with my glasses. I’m not sure how to put the nose pads in place Please help Vestajean bush
A: Dear Vestajean, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Tara Woerner    Time: 2026-05-27 12:45
Q: I paid for expedited shipping and it says they were supposed to be shipped out May 18th which is when the shipping label was created but they still haven't shipped it's been 10 days
A: Dear customer, We have checked the tracking information and it shows that your package has Arrived at GOFO Regional Hub,Lewisville, TX You will receive it soon.
bhodges     Time: 2026-05-27 11:33
Q: Did you get it?
A: Dear Buffey Hodges, Sorry, do you mean that the prescription of glasses#clip on 013 should be the same as the prescription of glasses#Hippie ?
bhodges     Time: 2026-05-27 11:33
Q: Yes one pair of my glasses has the wrong prescription on it. It’s the one that has the clip on sunglasses, that one needs to be corrected. Can you let me know this gets corrected before being processed.
A: Dear Buffey Hodges, Sorry, do you mean that the prescription of glasses#clip on 013 should be the same as the prescription of glasses#Hippie ?
Kaycie Pressley    Time: 2026-05-27 07:47
Q: You advised on 2026-05-23 that my glasses would be shipped the next day. It is now 2026-05-27. I paid for expedited service and it has been 15 days since I ordered and you still haven't even shipped the glasses.
A: Dear customer, We are sorry for the delay.We will email you tracking number tomorrow.
Cullen Theresa    Time: 2026-05-27 07:18
Q: I am really happy with the glasses that I ordered. They are better than the ones I got from the doctor. I would like to buy tinted lenses, but I cannot figure out how to order tint. It may be that my prescription limits me. (-17) but where do I add tint? Terri
A: Dear Cullen Theresa, Thank you very much for your order #20526270949467 with us. We are writing to inform you of an important compatibility issue we discovered while preparing your order for production. Your prescription is extremely high, and the additional prism correction further increases lens edge thickness. Even with the premium 1.74 high-index lenses you selected (the thinnest option available), the lenses will be too thick for the clip-on sunglasses included with these frames, preventing it from fitting properly. To resolve this issue for the frames, we suggest exchanging it for two different frames fully compatible with high-prescription lenses. Please let us know your preference at your earliest convenience to avoid further delays. If you have any questions, feel free to contact us anytime. And we are sorry to tell you that we can not make your Rx with tinted lenses.
ashtonshowers     Time: 2026-05-27 06:57
Q: My glasses came without the pink transitions I paid for both glasses to have im very upset
A: Dear Ashton Showers, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
ashtonshowers     Time: 2026-05-27 06:53
Q: My glasses came without the transitions I paid for to go to pink im very upset I waited a month for these glasses to come wrong
A: Dear Ashton Showers, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
Marek Courtney    Time: 2026-05-27 06:25
Q: I paid for express shipping and my order has not shipped yet.
A: Dear Marek Courtney, We are so sorry for the delay. We are sorry to tell you that the frame#Pollen is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order asap.
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