Q: I would like to buy 3 pairs of prescription glasses but there is nowhere to store them while I wait for an eye test. The shopping basket doesn't work and I can't save them either. Please advise, as I would like to save my order as I shop.
A: Dear Helen Weiss,
Sorry, do you log in your account ?
Tammie Cross Time: 2026-03-07 11:58
Q: 20226241615110 where is my order?
A: Dear Tammie Cross,
We would like to tell you that we will ship your order out this week.
Hodge Amy Time: 2026-03-07 09:03
Q: Glasses were shipped to wrong address, need a refund or reorder
A: Dear Amy Flomberg,
Would you please double check the address you filled in the picture below ?
Is it correct ?
8000 W Stanford Ave , 3A-207,Denver,CO,80123, US
margeezornes Time: 2026-03-07 07:22
Q: I can’t track my package through UPS they say that normally the number starts with one Z but my confirmation numbers I got from you doesn’t have any letter letters in it so I don’t know where my package is or if it was mailed
A: Dear Margee Zornes ,
We would like to tell you that your item arrived at USPS facility in RICHMOND, KY 40475 on March 8, 2026 at 8:29 am. The item is currently in transit to the destination.
You will receive it soon.
v.sawyer24 Time: 2026-03-07 05:35
Q: Received glasses and they are not right. Finiish on front is not shiny but dull. Have the same pair and they are not the same
A: Dear Vickie Sawyer,
We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Amber Jacquin Time: 2026-03-07 04:48
Q: Hello. What is the time frame on express shipping? I paid it expecting it to come in a couple days after my glasses where finished.
A: Dear Amber Jacquin,
We would like to tell you that we have shipped your order out.
You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303083208
leeroywyoung Time: 2026-03-07 04:00
Q: Hi I'm looking for some colorful aviators for a man... I really like the green ones for spring I wanted to see if I could get a smaller size in those. Also I would need cr-39 lenses with anti-reflective coating. No blue light. Photochromic gray. And a four base curve for my lenses because I don't like a lot of curve in my lenses I like a flat lens as possible. Please let me know if you can accommodate this thank you
A: Dear customer,
Sorry, do you have the name of that pair ?
rnhorovitz Time: 2026-03-07 02:51
Q: don’t order from here, not worth it. i ordered on feb 17 and they were shipped after the 15 day allotted processing time on march 7, only after i reached out multiple times to customer service.
A: Dear customer,
We are sorry for the delay, we would like to tell you that we have shipped your order out.
You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202285416
cocuzzierica40 Time: 2026-03-06 21:25
Q: Hello why do my order still say processing when order was paid in full how long takes for glasses be shipped thanks
A: Dear Erica Cocuzzi,
We would like to tell you that we will ship your order#80326041535503 out this week.
Loretta Maroney Time: 2026-03-06 10:20
Q: I have been a customer for several years.. I have a pair of glasses I ordered quite some time ago as sunglasses. My prescription has changed and I really love the frame but cannot find my paperwork or name of the frame. I was wondering If I could send back the glasses to you and if you could put in new lens with my new prescription with no tint.The number on the ear piece is E8251 54017-143 C1 They are like new I just really love them. I really hope you can help me.
A: Dear Loretta Maroney,
We are sorry to tell you that we don\'t offer that service, but do you have photo of that frame ?
Mignaliz Sandino Time: 2026-03-06 09:33
Q: Status ?
A: Dear Mignaliz Sandino,
We would like to tell you that we have shipped your order out.
You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690349451113197335
Kassandra Fields Time: 2026-03-06 06:59
Q: Is there a way to just limit selection by PD? Apparently mine keeps coming up too small for all the ones which catch my eye. Sadly. Thanks for your help.
A: Dear Kassandra Fields,
Would you please tell us your correct PD value ?
Mireya Uribe Time: 2026-03-06 06:54
Q: I need to change my shipping address
A: Dear Mireya Uribe,
We would like to tell you that we have corrected it for you
Joy Ann Robertson Time: 2026-03-06 05:06
Q: Do you accept fsa and hsa cards for payments ?
A: Dear Joy Ann Robertson,
You can try to use your card to pay the order first.
If it works, it means that you can use your card on our website.
angelawilliams0708 Time: 2026-03-06 04:18
Q: Where are my 2nd pair of glasses,pink ones have still not been shipped out they were ordered at the same time
A: Dear Ang Will,
We would like to tell you that we will ship your order out this week.
Miranda Amy Time: 2026-03-05 23:33
Q: your site says 2-3 days processing for what I ordered Feb 25. It's now been 7 business days and says still processing. No updates since fist emails. Also paid for express shipping. What is the status of this order? What is the compensation for not being what your site advertises?
A: Dear Amy Miranda,
We would like to tell you that we will ship your order out today, and we also have corrected PD value for you.
Katharine Smith Time: 2026-03-05 21:05
Q: Hi!! I just made an order with 7-14 day shipping, but my address has changed- it is 513 Vine Street Bedford, Va 24523, please confirm asap!!! Thank you! KSmith
A: Dear Katharine Smith,
We would like to tell you that we have corrected it for you and you can check the picture below.
angelawilliams0708 Time: 2026-03-05 17:09
Q: I should have read all this before I ordered glasses.alot of problems and same poor excuses from manufacturer! Im still waiting on my glasses im getting pissed and if they arrive with issues after this wait Im taking action!
A: Dear Ang Will,
Please don\'t worry, we will ship your order#80226270803596 out next Tuseday.
About order#80226271106523, we will ship it our next Wednesday.
angelawilliams0708 Time: 2026-03-05 16:54
Q: Where are my glasses
A: Dear Ang Will,
Please don\'t worry, we will ship your order#80226270803596 out next Tuseday.
About order#80226271106523, we will ship it our next Wednesday.
Melissa Rinna Time: 2026-03-05 16:13
Q: Status,
A: Dear Melissa Rinna,
We would like to tell you that we have shipped your order out.
You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01037585090370
Jazden Smith Time: 2026-03-05 14:51
Q: Hi my order was never delivered and I ordered my glasses on February 3rd. I’d like a replacement or refund. My order number is 80226031123522
A: Dear Jazden Smith,
We have checked the tracking information and it shows that it has been delivered, do you receive it now ?
You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315540989166
Carmen Hammon Time: 2026-03-05 13:12
Q: Can you please tell me when my glasses will ship? I paid $21.95 for express shipping. Thank you.
A: Dear Carmen Hammon,
We would like to tell you that we will ship your order out next Monday.
Diamonde Doss Time: 2026-03-05 12:06
Q: I logged into my account to see the tracking information for my order and it is not listed on the website at all. I received an email stating that my order was being processed but I cannot access it on my account. My order number is 80226222340104.
A: Dear Diamonde Doss,
Sorry, you need to log in email account: jbzbabie@gmail.com to check this order.
And we would like to tell you that we will ship your order out this week.
Diana Arroyo Time: 2026-03-05 11:34
Q: Hi my pd vision is 30 for both eys and I here it only gives me options for 32 and higher
A: Dear Diana Arroyo,
We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame.
Because we can not process this frame with your PD.
Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible.
If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
Tam Herman Time: 2026-03-05 10:52
Q: I ordered Feb 22 for frames only, no Rx. When will these ship? It’s taking a long time.
A: Dear Tam Herman,
We would like to tell you that we will ship your order out this week.
Article Vazquez Time: 2026-03-05 10:11
Q: I would like a refund I haven't gotten any update on my order. To find out the frame is out of stock and I had no clue
A: Dear Aliyah Vazquez,
We would like to tell you that you can choose different frame, you can tell us the frame you want directly.
ljolly2311 Time: 2026-03-05 09:42
Q: Hi, I am writing for help on ordering a pair of polarized sunglasses with a mirror coating. It says on the website that this is possible, but I do not see any place to add a mirror coating or what the options are. Could someone help me with this? Thank you! Laura
A: Dear Laura,
We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control.
So you can not choose that now.
Sorry for this.
Burcher E Bernette Time: 2026-03-05 08:51
Q: Sooo is it possible to upgrade the delivery??? I sent the photos via email.
A: Dear Burcher Elouise B,
Sorry, the Rx in the picture below is single vision computer Rx, not progressive Rx.
Do you want us to change progressive lenses to single vision computer lenses or change single vision computer Rx to your progressive Rx ?
axlroses0202 Christina Time: 2026-03-05 08:27
Q: I entered the wrong PD on my latest order made today. It should be 62.....can this be changed as I just ordered them
A: Dear Christina,
We are sorry to tell you that we can not make Lakin with your correct PD value, would you please choose other frame ?
Jasmine Windom Time: 2026-03-05 08:25
Q: In regards to your various shipping options, is there one that guarantees being shipped through UPS, USPS, FEDEX or DHL?
A: Dear Jasmine Windom,
We would like to tell you that you can choose express delivery.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.