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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

cassiefloresss13     Time: 2026-03-09 04:38
Q: i need to cancel my order because i wasn't trying to purchase them i was seeing if the codes were actually working
A: Dear Cassandra Flores, Ok, we will cancel your order and will refund you money $39.6 .
Dana Schaeffer     Time: 2026-03-09 03:57
Q: Trying to figure out where my order USPS says it doesn’t exist with the tracking number you have listed. 80226200707342 is the order number.
A: Dear Dana Schaeffer, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon.
thomas colbeth    Time: 2026-03-09 02:09
Q: i cant find no line bifocals on your site
A: Dear Thomas Colbeth, We would like to tell you that you can choose progressive lenses.
myshelasia     Time: 2026-03-09 00:58
Q: it is taking so long...................................... please send my glasses
A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. We sent email to you, but you don\'t reply us, if you can receive this email, please reply us asap.
myshelasia     Time: 2026-03-09 00:56
Q: can you send my glasses?????
A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. We sent email to you, but you don\'t reply us, if you can receive this email, please reply us asap.
glomakeup88     Time: 2026-03-08 23:27
Q: When will my glasses been shipped? Payment was processed on March 1st ad i paid $10 for 7 days delivery
A: Dear Gloryvee Santiago, We notice that your correct PD value is 59 and the frame #Nina 14165 black color can\'t make your PD value 59 The smallest PD value that #Nina 14165 black color can make is 59. The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose a new frame in our website to match your correct PD value is 59? And let us know the name and color of new frame. Then we can change for you in the order. We are sorry to tell you that we sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
Mireya Uribe    Time: 2026-03-08 22:17
Q: Hey! I submitted an order Friday, Feb. 6, it has standard shipping. My address needs to be changed on order 80326060651264, to 9106 Boulder Ln SE Apt C. Olympia, WA, 98501. I tried reaching out on Friday to correct this issues via email, but I have yet to receive correspondence. Please confirm this has has been read. With gratitude, Mireya Uribe
A: Dear Mireya Uribe, We would like to tell you that we have corrected it for you
Segal    Time: 2026-03-08 21:11
Q: Hello, I'm trying to purchase prescription sunglasses and I can't seem to be able to add a tinted prescription lens. I can either get a clear prescription lens or a tinted non-prescription lens. Can you please advise? Thank you.
A: Dear Segal, We are sorry to hear that, would you please tell us which frame you want to order ?
Ashley R    Time: 2026-03-08 14:03
Q: I am trying to return an order I’m not happy with but it won’t come up as an option.
A: Dear Ashley R, We are sorry to hear that,but would you please tell us which pair you want to return ?
cassiefloresss13     Time: 2026-03-08 11:54
Q: i need to cancel my order
A: Dear Cassie Flo, We are sorry to hear that,would you please tell us the reason why you want to cancel order ?
cassiefloresss13     Time: 2026-03-08 11:51
Q: how can i can cancel my order?? it didn't even go through but yall still tried to take my money and it made me negative
A: Dear Cassie Flo, We are sorry to hear that,would you please tell us the reason why you want to cancel order ?
Sonabsh2006    Time: 2026-03-08 10:40
Q: I payed for a 20$ fast ship that takes 5-9 days to arrive, currently its been 14 days and I still haven't received my package. Can i get a refund?
A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50473267535&requester=WT/trackdetails
Anna Walker    Time: 2026-03-08 09:32
Q: I have yet to get order Order: 80126280841010 that was placed the first week of Feb and paid extra to have it rushed. Help… my son has a lazy eye and needs his glasses.
A: Dear Anna Walker, We are sorry to tell you that we only glasses#Liana A6235 clear which is darker green than the original pair. Do you accept it ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
haleyballinger86     Time: 2026-03-08 09:29
Q: I ordered my glasses about a week ago! My order is still setting there. It’s still processing. I want my money back my glasses. I ordering have something nice and I can see. It doesn’t even say shipping.
A: Dear Haley Ballinger, We would like to tell you that we will ship your order out this week, please don\'t worry, we will rush order for you.
thomas colbeth    Time: 2026-03-08 06:39
Q: trying to get no line bifocals
A: Dear Thomas Colbeth, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.
Stevenson Lindsay    Time: 2026-03-07 20:27
Q: Hello, It says that my package was delivered when I checked on here under my account information but I still have Not received my package. I checked with surrounding neighbors just incase and no one claims to have received my package. I am not sure what can be done and I do not really want the glasses replaced to be completely honest because the entire process took way longer than I expected it to and I waited for awhile just to not receive my order anyways. I am not sure if I can just request a refund for my order? Well I look forward to hearing back from someone soon about my missing order and I hope you have a great weekend!!!! Thank you!!!!
A: Dear Stevenson Lindsay, We are sorry to hear that,would you please double checked address you filled below ? Is it correct ?6905 Fait Ave ,Baltimore,MD,21224-3038,US
donnamorrow05     Time: 2026-03-07 13:53
Q: I ordered glasses from youll and one pair I can’t see anything, I even tried to read large print and couldn’t see the large print. I look back and the prescription is correct but something it’s right with them
A: Dear Donna Morrow, We are sorry to hear that,would you please tell us which pair has problems ?
Helen Weiss    Time: 2026-03-07 12:53
Q: I would like to buy 3 pairs of prescription glasses but there is nowhere to store them while I wait for an eye test. The shopping basket doesn't work and I can't save them either. Please advise, as I would like to save my order as I shop.
A: Dear Helen Weiss, Sorry, do you log in your account ?
Tammie Cross    Time: 2026-03-07 11:58
Q: 20226241615110 where is my order?
A: Dear Tammie Cross, We would like to tell you that we will ship your order out this week.
Hodge Amy    Time: 2026-03-07 09:03
Q: Glasses were shipped to wrong address, need a refund or reorder
A: Dear Amy Flomberg, Would you please double check the address you filled in the picture below ? Is it correct ? 8000 W Stanford Ave , 3A-207,Denver,CO,80123, US
margeezornes     Time: 2026-03-07 07:22
Q: I can’t track my package through UPS they say that normally the number starts with one Z but my confirmation numbers I got from you doesn’t have any letter letters in it so I don’t know where my package is or if it was mailed
A: Dear Margee Zornes , We would like to tell you that your item arrived at USPS facility in RICHMOND, KY 40475 on March 8, 2026 at 8:29 am. The item is currently in transit to the destination. You will receive it soon.
v.sawyer24     Time: 2026-03-07 05:35
Q: Received glasses and they are not right. Finiish on front is not shiny but dull. Have the same pair and they are not the same
A: Dear Vickie Sawyer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Amber Jacquin     Time: 2026-03-07 04:48
Q: Hello. What is the time frame on express shipping? I paid it expecting it to come in a couple days after my glasses where finished.
A: Dear Amber Jacquin, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303083208
leeroywyoung     Time: 2026-03-07 04:00
Q: Hi I'm looking for some colorful aviators for a man... I really like the green ones for spring I wanted to see if I could get a smaller size in those. Also I would need cr-39 lenses with anti-reflective coating. No blue light. Photochromic gray. And a four base curve for my lenses because I don't like a lot of curve in my lenses I like a flat lens as possible. Please let me know if you can accommodate this thank you
A: Dear customer, Sorry, do you have the name of that pair ?
rnhorovitz     Time: 2026-03-07 02:51
Q: don’t order from here, not worth it. i ordered on feb 17 and they were shipped after the 15 day allotted processing time on march 7, only after i reached out multiple times to customer service.
A: Dear customer, We are sorry for the delay, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202285416
cocuzzierica40    Time: 2026-03-06 21:25
Q: Hello why do my order still say processing when order was paid in full how long takes for glasses be shipped thanks
A: Dear Erica Cocuzzi, We would like to tell you that we will ship your order#80326041535503 out this week.
Loretta Maroney    Time: 2026-03-06 10:20
Q: I have been a customer for several years.. I have a pair of glasses I ordered quite some time ago as sunglasses. My prescription has changed and I really love the frame but cannot find my paperwork or name of the frame. I was wondering If I could send back the glasses to you and if you could put in new lens with my new prescription with no tint.The number on the ear piece is E8251 54017-143 C1 They are like new I just really love them. I really hope you can help me.
A: Dear Loretta Maroney, We are sorry to tell you that we don\'t offer that service, but do you have photo of that frame ?
Mignaliz Sandino    Time: 2026-03-06 09:33
Q: Status ?
A: Dear Mignaliz Sandino, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9234690349451113197335
Kassandra Fields    Time: 2026-03-06 06:59
Q: Is there a way to just limit selection by PD? Apparently mine keeps coming up too small for all the ones which catch my eye. Sadly. Thanks for your help.
A: Dear Kassandra Fields, Would you please tell us your correct PD value ?
Mireya Uribe    Time: 2026-03-06 06:54
Q: I need to change my shipping address
A: Dear Mireya Uribe, We would like to tell you that we have corrected it for you
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