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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

angelawilliams0708     Time: 2026-03-05 17:09
Q: I should have read all this before I ordered glasses.alot of problems and same poor excuses from manufacturer! Im still waiting on my glasses im getting pissed and if they arrive with issues after this wait Im taking action!
A: Dear Ang Will, Please don\'t worry, we will ship your order#80226270803596 out next Tuseday. About order#80226271106523, we will ship it our next Wednesday.
angelawilliams0708     Time: 2026-03-05 16:54
Q: Where are my glasses
A: Dear Ang Will, Please don\'t worry, we will ship your order#80226270803596 out next Tuseday. About order#80226271106523, we will ship it our next Wednesday.
Melissa Rinna    Time: 2026-03-05 16:13
Q: Status,
A: Dear Melissa Rinna, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01037585090370
Jazden Smith    Time: 2026-03-05 14:51
Q: Hi my order was never delivered and I ordered my glasses on February 3rd. I’d like a replacement or refund. My order number is 80226031123522
A: Dear Jazden Smith, We have checked the tracking information and it shows that it has been delivered, do you receive it now ? You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315540989166
Carmen Hammon    Time: 2026-03-05 13:12
Q: Can you please tell me when my glasses will ship? I paid $21.95 for express shipping. Thank you.
A: Dear Carmen Hammon, We would like to tell you that we will ship your order out next Monday.
Diamonde Doss    Time: 2026-03-05 12:06
Q: I logged into my account to see the tracking information for my order and it is not listed on the website at all. I received an email stating that my order was being processed but I cannot access it on my account. My order number is 80226222340104.
A: Dear Diamonde Doss, Sorry, you need to log in email account: jbzbabie@gmail.com to check this order. And we would like to tell you that we will ship your order out this week.
Diana Arroyo    Time: 2026-03-05 11:34
Q: Hi my pd vision is 30 for both eys and I here it only gives me options for 32 and higher
A: Dear Diana Arroyo, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
Tam Herman    Time: 2026-03-05 10:52
Q: I ordered Feb 22 for frames only, no Rx. When will these ship? It’s taking a long time.
A: Dear Tam Herman, We would like to tell you that we will ship your order out this week.
Article Vazquez    Time: 2026-03-05 10:11
Q: I would like a refund I haven't gotten any update on my order. To find out the frame is out of stock and I had no clue
A: Dear Aliyah Vazquez, We would like to tell you that you can choose different frame, you can tell us the frame you want directly.
ljolly2311    Time: 2026-03-05 09:42
Q: Hi, I am writing for help on ordering a pair of polarized sunglasses with a mirror coating. It says on the website that this is possible, but I do not see any place to add a mirror coating or what the options are. Could someone help me with this? Thank you! Laura
A: Dear Laura, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.
Burcher E Bernette    Time: 2026-03-05 08:51
Q: Sooo is it possible to upgrade the delivery??? I sent the photos via email.
A: Dear Burcher Elouise B, Sorry, the Rx in the picture below is single vision computer Rx, not progressive Rx. Do you want us to change progressive lenses to single vision computer lenses or change single vision computer Rx to your progressive Rx ?
axlroses0202 Christina    Time: 2026-03-05 08:27
Q: I entered the wrong PD on my latest order made today. It should be 62.....can this be changed as I just ordered them
A: Dear Christina, We are sorry to tell you that we can not make Lakin with your correct PD value, would you please choose other frame ?
Jasmine Windom    Time: 2026-03-05 08:25
Q: In regards to your various shipping options, is there one that guarantees being shipped through UPS, USPS, FEDEX or DHL?
A: Dear Jasmine Windom, We would like to tell you that you can choose express delivery.
Zena Rice    Time: 2026-03-05 05:25
Q: The tracking number is not working.
A: Dear Zena Rice, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.
Zena Rice    Time: 2026-03-05 05:24
Q: Can you please check that my tracking number is right. It has been 3 days and the tracking number is still not working. Thank you
A: Dear Zena Rice, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.
Amy OConnor    Time: 2026-03-05 05:13
Q: 80226201115549 Please provide an update. I paid for express.
A: Dear Amy OConnor, We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.
MaryAnn stevenson    Time: 2026-03-04 23:09
Q: Hello??I need to change/update my email then password, can you help? Thanks!
A: Dear MaryAnn stevenson, Would you please tell us your email account first ?
Desiree Salcedo     Time: 2026-03-04 21:00
Q: I need to cancel this order. I used the wrong script.
A: Dear Desiree Salcedo, We would like to tell you that we can change Rx for you directly, are you sure that you want to cancel your order ?
Sabrina Tyus    Time: 2026-03-04 15:50
Q: I bought a pair of glasses on February 6, 2026. For some reason the wrong email address was on my account. I can’t get into my account (if I have one) to change it & I have not received the glasses yet. My email address was wrong but my address was correct. I paid for the glasses through my Cash App. I’m just sending this email so I can find out what I can do to get the glasses I purchased. Thank you for your time. Sabrina Tyus
A: Dear Sabrina Tyus, We have checked the tracking information and it shows that your item arrived at the PAWNEE ROCK, KS 67567 post office at 10:09 am on February 18, 2026 and is ready for pickup. Your item may be picked up at PAWNEE ROCK, 501 CENTRE ST, PAWNEE ROCK, KS 675679700, M-F 0800-1200; SAT 0800-0900. The tracking number is 9200190385106201762536 Do you contact your local USPS office ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201762536 Do you need us to change your email account ?
Amber Baty    Time: 2026-03-04 14:54
Q: When checking out I was not asked my mailing address. It took the mailing address from a previous order that is not the correct address. How can I ensure my order is going to be sent to the correct address? I have emailed the email address and have not heard back from anyone. Please let me know what I need to do. Do I need to stop payment?
A: Dear Amber Baty, We would like to tell you that we have corrected it for you
zacharybsimmermon89 Zach    Time: 2026-03-04 14:27
Q: When will my glasses be to my house ?
A: Dear Zach, We would like to tell you that the shipping time is 7-14 business days.
Carline    Time: 2026-03-04 10:41
Q: Order #20226231052212 When will my order ship?
A: Dear Carline, We would like to tell you that we will ship your order out this week.
Amy Marks    Time: 2026-03-04 09:20
Q: I ordered two pair of glasses Feb. 14. You charged my credit card via PayPal, but I have not received a confirmation or a tracking number. I can't log in to my account. Please advise on the status of my order. Amy Marks, 8916 Capri Dr, Dallas, TX 75238 469-358-6985
A: Dear Amy Marks, We are sorry to hear that,would you please tell us order number first ?
carolchachati     Time: 2026-03-04 09:03
Q: For the clip on 009 , is that the glasses and the clip on. Or you have to get the glasses separately as well
A: Dear customer, We would like to tell you that clip on 009 includes the glasses and the clip on
Burcher E Bernette    Time: 2026-03-04 06:53
Q: Is it possible to upgrade delivery of my order?
A: Dear Burcher Elouise B, We need to confirm the prescription with you since the sph values are different . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent email to you, but you don\'t reply us, but if you can receive this email, please reply us asap.
Adell W    Time: 2026-03-04 06:04
Q: Order #20226130645346 Hi, know there was a delay in processing but I'd like to know how much longer until my order is ready to be shipped? Can you tell me approximately when will I receive my order? Thanks in advance for your assistance.
A: Dear Adell W, We would like to tell you that we will ship your order out tomorrow.
Cheryl Cruz    Time: 2026-03-04 05:14
Q: Order 80226031644411 Please change the nidia pink to the Nidia flowers. I have been in correspondence with Phillis. But she claims she has not received my emails in this issue. Thank you Cheryl
A: Dear customer, We would like to tell you that we have changed frame
julielujano     Time: 2026-03-04 04:32
Q: Does my purchase include a case for each pair of glasses?
A: Dear Julie Lujano, Sorry, we don\'t send eyeglasses case now, but we will send you eyeglasses bag.
Cy    Time: 2026-03-03 19:38
Q: My PD is a 60 but you guys don't have the option to select that just 61 or higher. What can I even do when ordering as I can't move forward without selecting a PD?
A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
walker.courtneym Courtney    Time: 2026-03-03 19:15
Q: My order has been processing for a week. Can someone please check the status?
A: Dear Courtney, We would like to tell you that we will ship your order out today.
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