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Ashley Mottu Time: 2025-12-19 15:03

Q: Checking on order 21125301624359. A shipping label was created but to items have not moved. I also payed for advanced delivery and today would make the 14th business and I am definitely not get my items today. I would like a credit for my shipping because I did not receive it in the time promised

A: Dear Ashley Mottu, We would like to tell you that your item arrived at USPS facility in FORT WORTH TX DISTRIBUTION CENTER on December 21, 2025 at 1:31 pm. The item is currently in transit to the destination. You will receive it soon.

Krista Nabar Time: 2025-12-19 13:31

Q: Why is my order still in “pre-shipment, USPS AWAITING ITEM” a week after being notified that my glasses had shipped?

A: Dear Krista Nabar, We would like to tell you that your package is moving within the USPS network and is on track to be delivered to its final destination. As of December 21, 2025 at 9:41 pm, it is currently in transit to the next facility. You will receive it soon.

Helia Vieira Time: 2025-12-19 13:28

Q: I went to the eye doctor today and the wrong prescription was given to me that’s why I could see through the glasses. So I do have the correct prescription what do I need to do to have the glasses corrected?

A: Dear Helia Vieira, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

Sharon Washington Time: 2025-12-19 12:42

Q: I ordered glasses about3 weeks ago and heard nothing as to when will be shipped

A: Dear Sharon Washington, We would like to tell you that your item arrived at our USPS facility in INDIANAPOLIS, IN 46219 on December 21, 2025 at 9:17 pm. The item is currently in transit to the destination. You will receive it soon.

Yolyann Gonzalez Time: 2025-12-19 12:33

Q: The bogo offer wasent applied?

A: Dear customer, We are sorry to hear that,but would you please tell us the code first ?

Erella ganon Time: 2025-12-19 10:58

Q: I would like a refund. There is no plan to get me the glasses I ordered a long time ago. No one has updates. I cannot sit in the "order has been delayed" zone forever more than a month after I paid in full.

A: Dear Erella Ganon, We would like to tell you that you will receive it this week. You can check status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315471220925

Carmen Hammon Time: 2025-12-19 08:28

Q: Will the package arrive before Christmas or after Christmas? Has it even shipped out to the US yet?

A: Dear Carmen Hammon, We would like to tell you that your item arrived at USPS facility in DALLAS, TX 75211 on December 22, 2025 at 12:28 am. The item is currently in transit to the destination. You will receive it soon.

bevgreenwood Time: 2025-12-19 07:08

Q: My glasses were delivered yesterday and unfortunately they’re all blurry. I can’t figure out how to do a return.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

abundant_grace07 Time: 2025-12-19 07:06

Q: Why is it taking so long to receive.y glasses? It's been over 10 days. These are for my Christmas

A: Dear Maria Daniels, We would like to tell you that we will ship your order out today, but we are sorry to tell you that it can not be delivered before Christmas. Sorry for this.

revdes7 Time: 2025-12-19 05:12

Q: May I please have a current status update on my order. Your last update was on 12/12 stating glasses were finished being processed and ready to ship providing tracking number, however on 12/19 USPS still states waiting to receive package.

A: Dear customer, We are sorry to hear that,would you please tell us order number first ?

David Time: 2025-12-19 05:11

Q: May I please have a current status update on my order. Your last update was on 12/12 stating glasses were finished being processed and ready to ship providing tracking number, however on 12/19 USPS still states waiting to receive package.

A: Dear customer, We are sorry to hear that,would you please tell us order number first ?

InnaSiegel Time: 2025-12-19 02:02

Q: 1. I need to change my phone number to 443-250-1155 on my order

A: Dear Inna Siegel, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

InnaSiegel Time: 2025-12-19 01:59

Q: I need to change my phone number

A: Dear Inna Siegel, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Ally Gfeller Time: 2025-12-18 21:52

Q: I have moved and I updated my shipping address before completing my order, but my old address is still showing on the order. Please confirm that my order will be shipped to the correct address: 340 Wingate

A: Dear Ally Gfeller, Would you please tell us your correct address so that we can correct it for you ?

Ana Gonzalez Time: 2025-12-18 20:17

Q: I placed an order that included the Linnea frame and something is wrong with the nose pads. They were flat when arrived and just won’t bend or sit right

A: Dear Ana Gonzalez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Janitza De Jesus Time: 2025-12-18 20:06

Q: Hello, I placed an order for 2 pairs of glasses on the same day at the same time and only received one.

A: Dear Janitza De Jesus, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed. Please don\'t worry, if you don\'t receive it finally, we will remake glasses for you .

Janitza De Jesus Time: 2025-12-18 20:03

Q: Hello, I placed an order for 2 pairs of glasses on the same day at the same time and only received one.

A: Dear Janitza De Jesus, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed. Please don\'t worry, if you don\'t receive it finally, we will remake glasses for you .

aslusers Time: 2025-12-18 19:31

Q: My order seems to be lost. Can you remake the order and send again? https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541015287354

A: Dear customer, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed.Please don\'t worry, if you don\'t receive it finally, we will remake glasses for you .

Swedberg Amber Time: 2025-12-18 12:32

Q: hello, i ordered on the 5th and paid for faster shipping so that it would be here within two weeks and tomorrow will be two weeks and it is still showing processing so i am wondering what is going on with my order. thank you

A: Dear Swedberg Amber, We need to confirm the prescription with you since your sph value of left eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

Carmona-Wilks Wendy Time: 2025-12-18 12:23

Q: 81225011906249 I need an exchange, these glasses give me a migraine

A: Dear Carmona, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Reaugh Shawnessy Time: 2025-12-18 12:15

Q: Hi I realized that I didn’t put my second pupillary distance on the order form. The distance PD IS 65 and the Near PD IS 63.

A: Dear Reaugh Shawnessy, Please don\'t worry, the PD value you filled in the order is correct. You ordered single vision distance glasses, so you only need to fill distance PD 65.

Michelle Thorpe Time: 2025-12-18 11:59

Q: I would like to change my order I just placed from mid index to high index. Is this possible?

A: Dear Michelle, We have checked your Rx, it is not very strong, you don\'t need to upgrade lenses to mid index 1.61. Are you sure that you want to change it ?

Andrea Brann Time: 2025-12-18 11:07

Q: 21025221227217 I've been the glasses for less than a month and the frame where the lens is has a crack.

A: Dear Andrea Brann, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Carmona-Wilks Wendy Time: 2025-12-18 08:14

Q: I would like to initiate a return/exchange. My glasses give me a headache due to the round frame, which appears not to be ideal for progressives.

A: Dear Carmona, We are sorry to hear that,but would you please tell us order number first ?

Alicia Christopher Time: 2025-12-18 05:58

Q: Yes, the $35 coupon will be fine.

A: Dear Alicia Christopher, we would like to tell you that we have emailed you the code, you can check the email later.

Melissa Rozetar Time: 2025-12-18 05:03

Q: I go to points mall and I see one that I would like to redeem. How can I do this. It doesn't allow me to click on anything.

A: Dear Melissa Rozetar, Do you have enough points ?

Jessica Time: 2025-12-17 22:48

Q: I ordered the Hestia glasses, and in less than a week the frames cracked above the nose bridge, on the inner arch of the left eye heart. I would like them replaced, and I will provide anything that you would need if that is possible.

A: Dear Jessica, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

F Kristen Time: 2025-12-17 22:09

Q: Hello. I just wanted to check on my order and see if it's possible that I'll get it before Christmas. It's been awaiting ups for i think almost a week. But I could be off on that. Thank you!

A: Dear F Kristen, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Esther Madubuko Time: 2025-12-17 20:34

Q: Please send my glasses out so I have a chance to have them before Christmas I order theme two weeks ago and they are ready for seven days

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

Esther Madubuko Time: 2025-12-17 20:34

Q: Please just send my order out already

A: Dear Esther Madubuko, We are sorry to tell you that your Phone case are still being made now,your glasses are completed, could we change it to other gift so that we can ship your order out immediately ?

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