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Lexi Time: 2026-03-02 16:59

Q: My order is apparently lost per UPS..... it should have been here Saturday

A: Dear Alexis Conway, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202171665

Isabella Hall Time: 2026-03-02 16:54

Q: My order is 80226212220311 and I have not seen them ship yet. When will they be shipped?

A: Dear Jacob Hall, We would like to tell you that we will ship your order out tomorrow.

rnhorovitz Time: 2026-03-02 16:43

Q: my order has been processing since February 17th. wondering why it still hasn’t gone to the next stage . 80226172024476 is my order number

A: Dear customer, About your order,we are sorry to tell you that the frame#Charm H01217 clear_floral is out of stock temporarily,we will rush order for you.

Ashley Enghauser Time: 2026-03-02 16:04

Q: I preferred my glasses at the beginning of February and they still haven’t arrived. When will they be coming?

A: Dear Ashley Enghauser, About your order,we are sorry to tell you that the frame#Vinty 56056 black is out of stock temporarily,we will rush order for you.

Katrina Grunewald Time: 2026-03-02 15:22

Q: OMG. I don’t know how it happened but my prescription was incorrect on my last order I placed. I just entered the correct one with a pic. Is there anyway to fix this for my new glasses?? PLEASE?? 80326011533597

A: Dear Katrina Grunewald, About your order,we are sorry to tell you that the frame#dominic 98044 purple is out of stock temporarily,do you want to change to other frame ?

theatrejunkiekt Time: 2026-03-02 13:56

Q: My order has been “in processing” since 2/9/26. Just checking on the status!

A: Dear Kaitlyn Veith, We are sorry for delay, We are sorry to tell you that the rimless glasses#Cupid are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

DAMARY Rodríguez Time: 2026-03-02 12:47

Q: Orden 80226191311273 me pueden dar alguna actualización de mi orden

A: Dear Damary DAMARY Rodriguez, We would like to tell you that we will ship your order out next week.

tiffany Time: 2026-03-02 10:28

Q: My order has been processing since 2/23/2026 80226231518443 and I paid for expedited shipped, when can I expect my order?

A: Dear Tiffany, We would like to tell you that we will ship your order out tomorrow.

Carrie Dalpe Time: 2026-03-02 10:09

Q: I placed an order on February 12 that is still in processing. Could I get an update please? Feb 12, 2026 22:01:52 Order# 20226122201522

A: Dear Carrie Dalpe, We are sorry to tell you that our optometrist find there is a little flaw on the glasses#Indiya 58036 other when they installed the lenses on the frame. So we are remaking the lenses for you. And we will rush the order for you. To express our apology, we will send you a small gift. And we will ship your order out next week.

Tristan George Time: 2026-03-02 10:06

Q: 80325140736440 One of the pairs of classes I got on this order number the pair called sookie. They were my favorite pair but I only got to wear them for about 2 weeks before one of the glasses arms broke off completely. I didn't get to report this to y'all earlier because I had lost access to my online account and just got it back. I paid over $100 for these glasses is there anyway I can get a refund or a credit?

A: Dear Tristan George, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Leighanne Siller Time: 2026-03-02 09:24

Q: Order number is 80226051445109 - I have not received any glasses. I also paid for 2 week shipping. My phone number is 5047176413. I want a call to figure out where my order is. Please.

A: Dear Leighanne Siller, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 237 Ashton oaks ln,Luling,LA,70070,US

Isabella Norikov Time: 2026-03-02 08:31

Q: I WANT TO KNOW WHERE IS MY ORDER!!! I PAID FOR PRIORTY SHIPPING AND I HAVE NEVER RECEIVED A RECEIPT OR ANYTHING ABOUT MY ORDER!!! THE TRACKING NUMBER 9200190385106202052544 STATES THAT USPS HAS NOT PICKED IT UP YET AND THIS WAS ON 2/27!!! IT IS NOW 3/2 AND NO ORDER HAS BEEN PICKED UP!!! I NEED THIS ORDER NOW! I PAID EXTRA FOR PRIORITY SHIPPING. EITHER I GET MY ORDER OR I WILL FILE FRAUD CHARGES ON MY CREDIT CARD FOR NEVER GETTING A RECEIPT OR ANY INFORMATION ON MY ORDER AT ALL!!!!

A: Dear Isabella Norikov, About order#20226241204016, we would like to tell you that your item departed USPS facility in GREENSBORO NC DISTRIBUTION CENTER on March 3, 2026 at 10:39 am. The item is currently in transit to the destination. You will receive it soon. About order#20226271248518, we will ship this order out this week.

Isabella Norikov Time: 2026-03-02 08:28

Q: I want to know when I will receive my order!!!! I have a tracking number of 9200190385106202052544 but as of 2/27/2026 it still has not been picked up by USPS! When will I get my order!!! I need this order now!!! I paid for priority mail and need this order now please!!

A: Dear Isabella Norikov, About order#20226241204016, we would like to tell you that your item departed USPS facility in GREENSBORO NC DISTRIBUTION CENTER on March 3, 2026 at 10:39 am. The item is currently in transit to the destination. You will receive it soon. About order#20226271248518, we will ship this order out this week.

raganalf2023 Time: 2026-03-02 08:00

Q: Hi there, so I made an order a while back and it already told me it was going to be delayed but I was wondering if I could get like an eta on the time for my glasses getting here since it still says it’s processing?

A: Dear customer, We would like to tell you that we will ship your order out this week.

MaryJane Maritz Time: 2026-03-02 06:25

Q: I have asked for help replacing the glasses bought from you that were DAMAGED on arrival…yet nobody has helped me. I spend almost $300 on your glasses!!! If you can’t help me then I will be posting the photos of every single damaged pair that I received…along with the receipts…and posting them to GOOGLE reviews. I will also be posting them to IG, Facebook and THREADS with a tag that links to your site to warn others of your fraudulent company. This is the THIRD TIME and the LAST TIME I’m reaching out.

A: Dear MaryJane Maritz, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Michael Wright Time: 2026-03-01 18:29

Q: I am inquiring about my order#80226100755407. When can expect delivery? Thank you for your attention to this issue.

A: Dear Michael Wright, We would like to tell you that we have shipped your order out. Your item was delivered at the front door or porch at 12:53 pm on March 2, 2026 in FARRELL, PA 16121. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201927201

Rein Johnson Time: 2026-03-01 17:30

Q: It’s been a month. Checking on my order. Order number 80126312106447

A: Dear Rein Johnson, We notice that correct PD is 54 and the frame #Pansy 0086 black color and the frame#Travis 0098 pink can\'t make PD 54 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose two new frames in our website to match your correct PD54? And let us know the name and color of new frame. Then we can change for you in the order.

Bragg Leslie Time: 2026-03-01 15:54

Q: One pair of glasses broke the side ear piece off just fell apart I didn’t do anything. I really like my glasses other than that can you fix them or replace them.

A: Dear Bragg Leslie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Linda Saldana Time: 2026-03-01 15:10

Q: 80226090857128. This order is long overdue and clearly not getting done since my order was placed Feb 9 and you all replied to my 1st complaint that it would be shipped last week. It's time to issue my refund so that I can buy my glasses elsewhere.

A: Dear Linda Saldana, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01038171890818

Delores Windmeier Time: 2026-03-01 13:33

Q: Hello I recently purchased a pair of glasses on February 22nd and also paid for the $21 express shipping and I have not gotten any updates on my order or received my order

A: Dear Delores Windmeier, We would like to tell you that we will ship your order out today.

Naida Hawkins Time: 2026-03-01 09:31

Q: I want to delete my account. Can some please delete my account?

A: Dear Naida Hawkins, Ok, we will delete your account.

Katrina Grunewald Time: 2026-03-01 08:38

Q: I had placed an order on Thursday, but now I am not seeing it on here at all. The card I used does show the payment. It was under processing on Friday. But since Saturday I don’t see it at all under anything.

A: Dear Katrina Grunewald, About your order,we are sorry to tell you that the frame#dominic 98044 purple is out of stock temporarily,do you want to change to other frame ?

Olivia Time: 2026-02-28 18:14

Q: My Order number is 80226111128067

A: Dear Olivia, We are sorry for delay, We are sorry to tell you that the glasses#Page are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

Olivia Time: 2026-02-28 18:11

Q: I would like to know why my order is taking so long to get shipped. I am a first time customer and this is very uncomfortable not getting any updates on my order. I believe this is legit but I am not sure at this point. I need a feedback from you so I can rest assured that I am getting my order. Thanks

A: Dear Olivia, We are sorry for delay, We are sorry to tell you that the glasses#Page are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

Johnette Watson Time: 2026-02-28 14:24

Q: How do I order no line bye focus

A: Dear Johnette Watson, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Angela Hames Time: 2026-02-28 13:33

Q: Where are the glasses I ordered? 80226131221030 I paid for express shipping. I have bought many pairs of glasses from you and ther was never a problem.

A: Dear Angela Hames, We are sorry to tell you that we only glasses#Liana A6235 clear is out of stock. Would you please choose two other frames ?

angelawilliams0708 Time: 2026-02-28 13:21

Q: Approximately when will both pair of my glasses will arrive

A: Dear Ang Will, We would like to tell you that we will ship your orders out next week.

cocuzzierica40 Time: 2026-02-28 12:52

Q: Payment won't go threw

A: Dear Erica Cocuzzi, Do you log in your account, find the order and try to pay it again ?

Seychelle Folson Time: 2026-02-28 10:22

Q: Hi there. I just made an order and I forgot to change the address. Can you please update the address to my last order? The address should be 67 Franklin Terrace FL. 2 Irvington, NJ 07111

A: Dear Seychelle Folson, We would like to tell you that we have corrected it for you

networkcabletv Time: 2026-02-28 04:02

Q: I need assistance with changing the card my order is placed under currently - need to swap my card / billing for my order.

A: Dear customer, Concerning your case, we can send you a payment link and you can pay it first, and send us the screenshot of payment, then we can refund you money of first payment. Is that ok ?

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