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Lnstreater Time: 2026-01-07 11:45

Q: CAN I USE MY POINTS ON ANY GLASSES OR DOES IT HAVE TO BE GLASSES UNDER THE REDEMPTION TAB

A: Dear customer, We are sorry to tell you that you can only use points in Points Mall.

Jenifer Chrisman Time: 2026-01-07 11:32

Q: Hello. The Janae and the Ariana. The is due is that when I look out of them my vision is compromised on the sides. Almost cutting into the sides which makes it impossible to focus because I’m trying to look at the sides/edges. Does that make sense?

A: Dear Jenifer Chrisman, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Smith Tianna Time: 2026-01-07 11:30

Q: Hi Im so sad. I bought two pair of glasses for my daughter a little under 2 months ago and they both broke within a week. She is a teenager and has always been super careful with her frames. Is this due to quality? I'd like to reorder but I am afraid of this happening again. Is there a replacement warranty that comes with it?

A: Dear Smith Tianna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Diana Tapps Time: 2026-01-07 10:05

Q: I have ordered before from you and have been very satisfied. However, my last order if two glasses do not sit right with the progressive bifocal. I do not like the frames either. What are my options? I emailed the address I was given in the box with the glasses and it is not valid? Please help!

A: Dear Diana Tapps, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Betsy Ortiz Time: 2026-01-07 07:37

Q: 81225031622212 This is my order number and Im having problems one of the glasses. What Inhace to do?

A: Dear Betsy, We are sorry to hear that,would you please tell us whether the other pair has problem ?

Larissa Rendon Time: 2026-01-07 07:14

Q: Order # 20126070150373 Can someone tell me why my order is not going through?

A: Dear Larissa Rendon, we are sorry to tell you that this order is not going through.

Brandy Taylor Time: 2026-01-06 19:05

Q: My address is wrong on my order no. 80126061900569. It should be 129 Private Road 5569, Alba Tx 75410.

A: Dear Brandy Taylor, We would like to tell you that we have corrected it for you

pinkflagkayy Time: 2026-01-06 18:30

Q: I need to change my email address from pinkflagkayy@gnail.com to pinkflagkayy@gmail.com

A: Dear Kayla Cokeley, We would like to tell you that we have corrected it for you and you can check the picture below.

pinkflagkayy Time: 2026-01-06 18:30

Q: How can I change my email address because it says @gnail.com instead of gmail

A: Dear Kayla Cokeley, We would like to tell you that we have corrected it for you and you can check the picture below.

springbraden Time: 2026-01-06 13:52

Q: I just received my 3 new pair of glasses, I cannot see out of the left lens, I need to no the steps to take next.

A: Dear Spring Braden, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

dorriannef Time: 2026-01-06 10:58

Q: Thank you for my order! I need assistance to be reimbursed by my vision insurance. Can you please provide a detailed receipt? I need itemization. Exam *92014* $ Refraction *92015* $ Frame *V2025* $ Contact Lens *S0500* $ Contact Lens Fitting *92310* $ Lenses $ Lens Type Please Check Single *V2100* Bifocal *V2200* Trifocal *V2300* Progressive *V2781* Prem Prog *V278126* Other $ PDF-2005-M-390 Lens Options: (if purchased) Amount Charged Anti-Reflective *V2750* $ Polycarbonate *V2784* $ Scratch *V2760* $ Tint *V2745* $ UV *V2755* $ Roll and Polish *V2702*

A: Dear customer, We would like to tell you that we have emailed the receipt.

Hinds Suzette Time: 2026-01-05 15:39

Q: My FSA card is being declined. I know there is money on the card because it was added January 1. Are you not accepting FSA payments?

A: Dear Hinds Suzette, We asked our payment platform and they said that they don\'t support your FSA card,sorry for this.

duvania172 irca Time: 2026-01-05 14:21

Q: Hello,I just received my order Im so happy but my prescription is wrong I wanted for reading and I received it for see far, its anyway to exchange the maesurements?

A: Dear Irca Uchoffen, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

anamiri.villanueva Time: 2026-01-05 11:21

Q: Hello, I recently purchased some lenses from you, but unfortunately they do not fit property and ? am not able to see well with them. For this reason, I would like to request to return the lenses and receive a full refine. Thank you very much for your assistance.

A: Dear Ana Villanueva, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Deshe Alexander Time: 2026-01-05 11:11

Q: How can I talk to a representative about my glasses??

A: Dear Deshe Alexander, Ok, we will correct it for you. We don\'t know the accurate time you will receive your package, but we will redeliver package to you when we receive it. You can check the status of your order after loging your account. We will update new tracking number in the original order after we redeliver it.

Amanda Perry Time: 2026-01-05 09:09

Q: I need to return my most recent order. The glasses are too big for the face. Need to look at kids sizes. Never been worn. What do I do? I've never returned glasses before

A: Dear Amanda Perry, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Jean Arnett Time: 2026-01-05 09:06

Q: Hi, waiting on my order from December 19th.My state is wrong for my address.It's Indianapolis Indiana. I see it has Indianapolis IL.Will this error cause a delay?

A: Dear Jean Arnett, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Sherry Barnes Time: 2026-01-05 08:17

Q: 21225192121420. Where is this order. Have not received

A: Dear Sherry Barnes, We would like to tell you that your package is expected to be delivered tomorrow. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50328555621&requester=WT/trackdetails

Trisa Harris Time: 2026-01-05 07:43

Q: I just submitted a photo. How do I email y'all the photo of the glasses? So its seen where they keep breaking at my other pair started cracking near the nose ridge. They are the green solid pair which I don't have.I just ordered that same pair in a tan color because y'all don't have them in green im wearing a broken frame with my prescription in it so I can see, and I'm afraid these are gonna break more. And then I have no more glasses, I need the glasses too. See, not for show. And I love these glasses. They are not in none of the eyeglass. Places can someone help

A: Dear customer, We are sorry for this, concerning your case, we can send you two replacement frames, would you please tell us whether you can accept it ?

Deshe Alexander Time: 2026-01-05 07:06

Q: I need someone to get back with me about my order ASAP. I’ve wrote multiple times.

A: Dear Deshe Alexander, Ok, we will correct it for you. We don\'t know the accurate time you will receive your package, but we will redeliver package to you when we receive it. You can check the status of your order after loging your account. We will update new tracking number in the original order after we redeliver it.

Latanya Solomon Benders Time: 2026-01-05 04:47

Q: Hello my order needs editing. I should have 2 PD, both should be 30. Is there a way to correct that? Also my email address should be latanyadsolomon@yahoo.com you can use that one to respond to my question, please. My order number is 80126050352184 my phone number is 3144139801, thanks.

A: Dear Latanya Solomon Benders, We would like to tell you that we have corrected it for you

Latanya Solomon Benders Time: 2026-01-05 04:43

Q: Hello my order needs editing. I should have 2 PD, both are 30. Is there a way I can correct that? Also my correct email address is latanyadsolomon@yahoo.com you can reply to that one please. My phone number is 3144139801. Thanks

A: Dear Latanya Solomon Benders, We would like to tell you that we have corrected it for you

Veronica Cluck Time: 2026-01-04 18:09

Q: I lost a bunch of my points because I clicked redeem on a page showing some glasses, but I thought that it was giving me points, not taking them away. I was not planning on purchasing them... I just thought I was getting points for viewing them. Can I please get my points back?

A: Dear Veronica Cluck, Ok, we have returned points to your account.

odalis lavariega Time: 2026-01-04 14:34

Q: Order #: 81225151954567. I ordered back in the beginning of December and have not received my glasses. Wondering when I should be expecting then

A: Dear Odalis Lavariega, We are sorry to tell you that the glasses#Licia are still being processed now. We are sorry to tell you that the handmade glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you and will ship your order out asap.

lm.ault6 Time: 2026-01-04 09:39

Q: I received my last order just fine, but within hours the 'Vivid' frame broke in two places after just wearing them around the house. These were perfect otherwise. The lenses are fine, just not in the frames obviously.

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

LaWanda SHIPMAN Time: 2026-01-04 07:58

Q: Is there a warranty on your frames?

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

LaWanda SHIPMAN Time: 2026-01-04 07:57

Q: A pair of my glasses broke. Do you repair or replace broken frames?

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jenifer Chrisman Time: 2026-01-04 07:27

Q: Hello ,im not sure what if any, help you can give me after receiving my glasses and wearing each a significant amount of time I’ve discovered that 2 pair are completely unusable for me. Not exactly sure if the face isn’t big enough or the fact that they are not seating on my face correctly. For whatever the reason I can not use them. If someone could just walk me through what to do I would forever be in your debt.

A: Dear Jenifer Chrisman, We are sorry to hear that, but would you please tell us which pairs have problem ? And do you mean that you feel dizzy or fuzzy when you wear these glasses ?

barth.melaniefp69 Time: 2026-01-04 07:06

Q: Hello. I placed an order and I was wondering were it is?

A: Dear Melanie Barth, We need to confirm the prescription with you since your sph value of right eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

Trisa Harris Time: 2026-01-03 17:23

Q: So far, i've put five pair of glasses, and then I lasting long.The frames are just breaking on their own.How do we resolve this or do I need a bigger size?How do I put in a bigger size for my glasses?This is crazy.I'm sitting here watching t v I hear click in my glasses broke again.My other order just came in with the other two pair and I gotta keep ordering and ordering before they break.They're not even lasting a month.Please somebody get back to

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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