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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Smith Cheryl    Time: 2026-02-20 11:38
Q: Order #80226201107195I did not receive an order receipt sent to my email after placing order today. Smithcheryl574@gmail.com. Please send that receipt to email above. Thank you kindly.
A: Dear Smith Cheryl, We would like to tell you that we have emailed you the receipt.
Karen Musselman    Time: 2026-02-20 11:17
Q: Order 20226201025498. Good morning. I just paid for my glasses. Please add these to the prescriptions: Reading Glass Charm (H01217) Add +1 and Single Vision Bettye 58098 +2. Let me know if I need to pay extra. Thanks again for all your wonderful help and service. Karen Musselman.
A: Dear Karen, We would like to tell you that we have corrected it for you
berdean.foster     Time: 2026-02-20 10:10
Q: Hi! How do I handle things if my prescription isn’t perfect? I’m not able to focus clearly, sense lightheadiness. Thanks ????
A: Dear Berdean Foster, We are sorry to hear that,would you please tell us which pair has problem ?
shawndrea Humphrey    Time: 2026-02-20 10:00
Q: Hello the address for my order is incorrect I need it to be updated
A: Dear Shawndrea Humphrey, Would you please tell us your correct address so that we can change it for you ?
Ina Gbadebo    Time: 2026-02-20 09:26
Q: I paid for express shipment and still haven’t got my glasses
A: Dear Ina Gbadebo, We would like to tell you that we will ship your order out next week if everything goes well.
Whitney Davis    Time: 2026-02-20 08:45
Q: I need a receipt for my last order to submit to FSA
A: Dear Whitney Davis, We would like to tell you that we have emailed you the receipt.
austenterry63     Time: 2026-02-20 08:24
Q: I need to change the PD on the glasses I ordered. They are processing. I put 75, but it needs to be changed. My right eye is 36 and my left is 34.
A: Dear Austen Terry, We would like to tell you that we have corrected it for you
pinsformimi     Time: 2026-02-20 04:45
Q: Does Marcia come in medium size frame
A: Dear customer, Sorry, it is a large frame.
Nicole    Time: 2026-02-19 20:36
Q: My order seems stuck. It hasn’t moved in 4 days. Usually everything shows in the transaction log. The order number is 80226152218547. thank you
A: Dear Nicole, We would like to tell you that we will ship your order out next week.
lco9v0bfw    Time: 2026-02-19 18:59
Q: Please delete my account
A: Dear customer, Ok, we will delete your account.
lco9v0bfw    Time: 2026-02-19 18:58
Q: Please delete my account
A: Dear customer, Ok, we will delete your account.
Taia VanCleave     Time: 2026-02-19 15:17
Q: Hello, I’m trying to find out when my package will be delivered. If you know a date, please let me know, thank you!
A: Dear Taia VanCleave, We would like to tell you that we will ship your order out next week.
Jaclyn Sutton    Time: 2026-02-19 12:24
Q: I made my readers the wrong rx 80226181446572. I ordered just yesterday and have been trying to contact
A: Dear Jaclyn Sutton, We would like to tell you that we have corrected it for you
debielewis1     Time: 2026-02-19 11:38
Q: Hi just wondering if there's any updates on my order yet. Ordered on the 13/2/26 and nothing since.ThanksDebbie
A: Dear Debbie Lewis, We would like to tell you that we will ship your order out next week if everything goes well.
blessidpixie Pixie    Time: 2026-02-19 11:34
Q: On order 80226131004492 with the Odells glasses if it too late to change the tint from smoke grey to purple/pink
A: Dear Blessidpixie Pixie, We would like to tell you that we have changed the tint from smoke grey to purple/pink
chelseacruz461998    Time: 2026-02-19 10:46
Q: Hello ! Unfortunately yesderday when I ordered some glasses I accidentally put in the wrong address I really need to switch it to the right one you have my email and if anything my phone number is 845 776-9588 thank you!!!
A: Dear Chelsea Cruz, We are sorry to hear that,would you please tell us your correct address so that we can change it for you ?
Magee Vicky    Time: 2026-02-19 10:04
Q: Order number 80226091647525 How much longer for processing?
A: Dear Magee Vicky, We would like to tell you that we will ship your order out today.
sarah chapin    Time: 2026-02-19 09:47
Q: How long is the process to make glasses to then be shipped?
A: Dear Sarah Chapin, We would like to tell you that we will ship your order out next week.
Tara Sanchez    Time: 2026-02-19 09:09
Q: I paid for express shipping and I see that my items were still not shipped out. Please help me thanks.
A: Dear Tara Sanchez, We will rush order for you. But we are sorry to tell you that the shipping time exclude the production time. The shipping time is 5-9 business days.
Daina Watts Lloyd    Time: 2026-02-19 08:34
Q: how do i get the mirrored tint for a pair of sunglasses?
A: Dear Daina Watts Lloyd, Do you choose single vision lenses ?
keishelleon72     Time: 2026-02-19 07:18
Q: I want to order a glasses my doctor gave me a prescription how do I do it
A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want ?
Eva Greco     Time: 2026-02-19 05:13
Q: When can I expect my order? 80226122152051
A: Dear Eva Greco, We would like to tell you that we will ship your order out next week.
Eva Greco     Time: 2026-02-19 05:11
Q: I’m reaching out to see why I still have not received the glasses I ordered
A: Dear Eva Greco, We would like to tell you that we will ship your order out next week.
Simone Yates    Time: 2026-02-19 04:20
Q: Can someone please send me the DHL tracking number for Order 80226030450185?Thank you, simone
A: Dear Simone Yates, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates. The tracking number is CNDFY80226030450185
Staci Makinen    Time: 2026-02-19 03:59
Q: Need to confirm shipping address.
A: Dear Staci Makinen, Would you please double check the address below ? is it correct ?401 N 46th St Apt 4202 ,Omaha,NE,68132,US
Unicorn BTSARMY    Time: 2026-02-19 02:31
Q: I was just wondering if you take insurance at all?
A: Dear Unicorn BTSARMY, You can try to use your FSA/HSA card to pay the order first. If it works, it means that you can use your card on our website.
Vanessa Salazar    Time: 2026-02-19 01:23
Q: Hi, I am unable to track my order. Where is it currently and when will it get to me ? Thank you
A: Dear Vanessa Salazar, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.
Ina Gbadebo    Time: 2026-02-18 22:10
Q: When will get my glasses?
A: Dear Ina Gbadebo, We would like to tell you that we will ship your order out next week if everything goes well.
espy marie    Time: 2026-02-18 20:41
Q: hi there. i’m messaging because this is now my third pair of the same glasses and they keep breaking. the first time, i replaced them by buying a new pair. however when that pair broke after only a few months, i contacted your customer support and they sent me another pair. that was in november 2025 and that pair has just broken in the same manner that the very first pair broke and in the same exact spot. i am very careful with my glasses and never drop them or are rough with them so its very frustrating that with such caution, the same pair keeps breaking.
A: Dear Espy Marie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Clay M Richardson    Time: 2026-02-18 17:11
Q: Hello Wherelight, I got an email saying you couldn't fulfill my order. I am not sure what happened. Do you need another card to place my order? If so, I can supply that. Why was my order closed? Below is my order. I am not sure why you cancelled it. Please let me know what I can do on my end. See order below. Thank you, Tamara Richardson Order #20226101547211 Creation time:Feb 10, 2026 15:47:21Pay time:Feb 10, 2026 15:48:06Payment Method:Credit CardShipping Method:Advanced Delivery Shipping Address Name:Tamara RichardsonAddress:6313 Lebanon Rd , Charlotte, North Carolina (USA, NC, 28227, USTel:7046505859Email:southernbellemedium@gmail.com Products Information ? Product: Zinnia(59106) Color: black US $24.95 Size: S Prescription: Multifocal Lens US $105 Photochromic Lenses Progressive Plus High Index Pro 1.61 Super Hydrophobic Photochromic Grey SPH CYL Axis ADD OD +0.50 -0.25 140 2.25 OS +0.25 -0.50 180 2.25 PD 59.0 QTY: 1 TOTAL: US $129.95 ? Product: Avi(91370) Color: black US $19.96 Size: Medium Prescription: Multifocal Lens US $105 Photochromic Lenses Progressive Plus High Index Pro 1.61 Super Hydrophobic Photochromic Grey SPH CYL Axis ADD OD +2.75 -0.50 80 2.50 OS +2.25 -0.25 137 2.50 PD 62.0 QTY: 1 TOTAL: US $124.96 ? FREE GIFT Color: pink Remark: glassescase QTY: 1 TOTAL: US $0.00 Transaction Log OperatorOperating TimeOrder statusPayment StatusShipping StatusRemarksyolo2026-02-11ClosedTo Be PaidNo ShippingcancelSystem2026-02-10To Be ShippedHad PaymentNo ShippingCredit Card pay complete! Can enter the distribution state SubtotalUS $254.91Shipping FeeUS $6.95Discount-US $124.96Coupon Code: BOGOGrand TotalUS $136.9
A: Dear Tamara Richardson, Thank you for your message and for giving us the opportunity to clarify. After reviewing our records and past interactions, we have made the business decision to respectfully decline any future orders. This decision is final and has been made after careful consideration of our company policies and previous experience. We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause. For your needs, we encourage you to explore other suppliers who may be better suited to assist you. We wish you the best in finding a suitable provider for your requirements.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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