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Stephanie Johnston Time: 2026-02-27 10:48

Q: Hi there! I don't know what the warranty length is on frames, but one of the pairs I ordered in July 2025, received early Aug 2025, spontaneously broke while I was wearing them. The screw that holds the right lens on just sheared off. Since it sheared off, I cannot fix them, unfortunately. Order number 20725151420207. The white version where this same thing happened were replaced but this time it's the tortoiseshell pair. Can anything be done or is it outside of warranty?

A: Dear Stephanie Johnston, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Marcellebenn Marcelle Time: 2026-02-27 09:35

Q: I love my glasses received them today thanks

A: Dear Marcellebenn Marcelle, Thanks for your support !!!

Tanya Gonzalez Time: 2026-02-27 09:13

Q: Can you please please correct my email it was wrong the correct one is tgtrini47@gmail.com that way I can track my order thank you!

A: Dear Tanya Gonzalez, We would like to tell you that we have corrected it for you .

Leslie Moulton Time: 2026-02-27 08:44

Q: My address is wrong on my order it needs to come to creet cir address

A: Dear Leslie Moulton, We would like to tell you that we have corrected it for you

Taelin Strickley Time: 2026-02-27 08:11

Q: Can you tell me when my package will be to the US or what I order these on the 16th is now the 27th

A: Dear Taelin Strickley, We would like to tell you that your package has arrived at Saint George, UT, Arrived at GOFO Delivery Station. You will receive it soon. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01037152567808

tdboone1970 Time: 2026-02-27 07:23

Q: My order shows shipped but the tracking link that is supplied says label printed waiting to be picked up for 3 days now. I paid for expedited shipping and it has been on order since 2/5. When will I receive these glasses? Please help

A: Dear customer, We would like to tell you that your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

Stevie1marie Time: 2026-02-27 06:52

Q: 81225021037165 is the order number. May i have the receipt?

A: Dear customer, We would like to tell you that we have emailed you receipt.

Stevie1marie Time: 2026-02-27 06:20

Q: May I have a receipt to turn into my insurance to be reimbursed from my most current order.

A: Dear customer, We would like to tell you that we have emailed you receipt.

Graychell Caquias Vicenti Time: 2026-02-27 05:27

Q: Good morning. I paid for my package to arrive within two weeks, and today marks exactly two weeks. I haven’t received any update about where my package is, and it still hasn’t arrived. I need to know what happened. Thank you.

A: Dear Graychell Caquias, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it this week.

Tanya Gonzalez Time: 2026-02-26 22:52

Q: My email is tgtrini47@gmail.com

A: Dear Tanya Gonzalez, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Rosenne Thomson Time: 2026-02-26 20:53

Q: I have sent an email through ,as to wether I could purchase 2 pairs of 1dollar glasses , without discount thanks Rosenne Thomson

A: Dear Rosenne Thomson, Would you please tell us which glasses you want ?

dawnviolet37 Time: 2026-02-26 20:20

Q: It says my package is just sitting since Sunday morning .. Pre-Shipment Shipping Label Created, USPS Awaiting Item CARY, NC 27513 February 22, 2026, 3:21 am what is going on with my order ? I’m really disappointed on how long this is taking .

A: Dear customer, We have checked your order and we would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

LaShonne Darnell Time: 2026-02-26 17:56

Q: I haven't received the confirmation of my purchase yet.

A: Dear LaShonne Darnell, We would like to tell you that we will ship your order out next week.

momndawn08 Time: 2026-02-26 16:34

Q: It made me add os and od numbers my prescription didn't have them added but it refused to allow me to put in my order can you please help me

A: Dear customer, Sorry, we don\'t find ADD values in your original Rx, are you sure that you want progressive lenses ?

ealaniz1005 Time: 2026-02-26 13:55

Q: Order 80226102115529. I need an order Update. The order has been in processing over the 4-8 days your site indicates. Why is this taking longer than expected?

A: Dear customer, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you, we will ship the glasses out next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

AUDREY MALLOY Time: 2026-02-26 13:16

Q: I need to make a complaint My glasses have been sitting in a town named cary two hours from here for the last four days. They should be here by now cary is very close to me. I NEED MY GLASSES OR I'm going to report this as a fraudulent charge.

A: Dear AUDREY MALLOY, We have checked your order and we would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

shan028 Time: 2026-02-26 13:09

Q: Order: 80126311016211. The pair "Noelle" picture in App is not the same as when I got them ... the picture shows solid mulicolor but they are see through when you get them... NOT BOLD colors ... im kinda not happy ... can you help.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

chriskez1972 Time: 2026-02-26 11:21

Q: Where is my order

A: Dear customer, We are sorry for the delay, we will ship your order out next week.

Crystal Avila Time: 2026-02-26 10:16

Q: Hi my last order has not shipped yet?

A: Dear Crystal Avila, We are sorry for the delay, we asked our factory and they said that your order was expected to be shipped out the week after next

Leslee Trio Time: 2026-02-26 09:51

Q: Can the Shelby (heart frame) be made into sunglasses (tinted)?

A: Dear Leslee Trio, Yes, you can choose tinted lenses.

David J Rappa Time: 2026-02-26 09:28

Q: MY ORDER HAS BEEN IN PROCESS SINCE 2/11/2026. WHY IS IT TAKING SO LONG AND WHEN WILL IT BE SHIPPED?ORDER # 80226110454500 THANK YOU DAVID J RAPPA

A: Dear David J Rappa, We are sorry for the delay, and we will ship your order out next week.

Lisa Connery Time: 2026-02-26 09:25

Q: Hello, I paid for advanced shipping on an order placed 2/12. I have not received the order yet and USPS says it has been waiting for the package since 2/24. Please provide an update and I believe I should receive a refund for the shipping as I paid extra to receive it in 10 days and that has not occurred. Order #20226121551359

A: Dear Lisa Connery, We have checked your order and we would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Charlene Moody Time: 2026-02-26 09:08

Q: Can I cancel my order... I would rather get an eye glass case instead of paying the shipping price

A: Dear Cutie, Sorry, would you please tell us order number first ?

Daina Watts Lloyd Time: 2026-02-26 06:04

Q: so I tried to order sunglasses with single vision to get the mirror tent, and no option was shown, then I tired just plain lenses , again no option for mirror tent was shown. how do I get the mirror tent option?

A: Dear Daina Watts Lloyd, We are sorry to tell you that we can not sell Mirror Lenses affacted by Chinese export control. So you can not choose that now. Sorry for this.

galomo karla Time: 2026-02-25 20:21

Q: Hello I’m reaching out to return an order I made. the order number is # 80226092016351. please let me know what the process is of returning my order

A: Dear Galomo Karla, We are sorry to hear that,would you please tell us the reason why you want to return first ?

momndawn08 Time: 2026-02-25 19:46

Q: Do you take insurance by vsp?

A: Dear customer, You can try to use your card to pay the order first. If it works, it means that you can use your card on our website.

Vanessa Hamwey Time: 2026-02-25 19:12

Q: I have 2 glasses that broke in this order 81225021805013. The Lauretta broke on the edge of the frame and the clip on 012 one of the legs came off and is not repairable.

A: Dear Vanessa Hamwey, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

daryste Time: 2026-02-25 19:05

Q: Hey guys. Me again, can you cancel my order yet? Or better yet, place a button so I can cancel the order myself 8022623105617580226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:05

Q: Communication whilst running a business is key. One email almost 24 hours ago wanting to know the reason of cancelization does NOT meet the bare minimum of communication. Cancel my order please 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

daryste Time: 2026-02-25 19:04

Q: I have been trying to reach you for almost 24 hours now. I would appreciate if you would cancel this order BEFORE it gets finished and shipped 80226231056175

A: Dear customer, We can cancel order for you and refund you money, but we are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.59. So we will refund you the money $98.38. Would you please tell us whether you can accept it ?

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