Consulting Servive Center

A: Dear Hall James, We are sorry for this, we have checked the original Rx, we find that the Rx you filled in the order is different from the original Rx, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear customer, We have reset the password for you and you can check the new password in your email.

A: Dear customer, We would like to tell you that we have shipped your order out. Your item departed USPS facility in ST LOUIS MO PACKAGE SORTING CENTER on May 12, 2026 at 10:53 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We are sorry to hear that,would you please tell us whether you want transition glasses ?

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Joyce Njoku, We would like to tell you that discount has been applied to your order.

A: Dear Ishera SaidiSief, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Wendy Harmon, Would you please tell us correct address and order number ?

A: Dear Shiy, We would like to tell you that we will ship your order out this week.

A: Dear Andrea Alfaro, Thanks for your understanding. We would like to tell you that we have changed glasses and you can check the picture below. We will process your order immediately.

A: Dear Margaret, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino is out of stock temporarily, so your order is delayed,could we ship other completed glasses first ?

A: Dear River Robbins, We are sorry to hear that,would you please tell us the reason why you want a refund ?

A: Dear Rea Bree, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Hall James, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Vanesa Perez, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124794736

A: Dear Marisa Maldeney, We are sorry to hear that,would you please tell us which color you want ?

A: Dear Margaret, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino is out of stock temporarily, so your order is delayed,could we ship other completed glasses first ?

A: Dear customer, We’re truly sorry for the inconvenience and frustration this payment issue has caused you. After verification, we’ve confirmed that the failure to process your HSA card stems from strict US regulatory requirements for Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. These regulations explicitly prohibit or restrict payments from HSA/FSA cards to merchants and accounts located outside of the United States, which is why your card cannot be accepted for this transaction. To complete your order smoothly, we recommend using an alternative payment method, such as a standard personal debit card, credit card, or PayPal. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at any time.

A: Dear Elizabeth Hudson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear Hall James, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Keeler Katherine, We are sorry to hear that,would you please tell us order number first ?

A: Dear Elizabeth McCaskill, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Sheila Charles, Would you please tell us which card you used ?

A: Dear customer, We have reset the password for you and have emailed you the new password.

A: Dear Mahasin Ali, We would like to tell you that we have corrected it for you

A: Dear Mahasin Ali, We would like to tell you that we have corrected it for you

A: Dear Erin Quattlebaum, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?