Buy Prescription Glasses Online at Affordable Prices

Rosemarie Quintero Time: 2026-11-02 17:52

Q: Do you ship to trinidad ????????

A: Dear Rosemarie Quintero, We are sorry to tell you that we don\'t ship to trinidad

Rosemarie Quintero Time: 2026-11-02 17:23

Q: Do you ship to trinidad ????????

A: Dear Rosemarie Quintero, We are sorry to tell you that we don\'t ship to trinidad

honeybunney6 Time: 2026-11-02 15:54

Q: I'm just checking if there's any update to when the package will be picked up by USPS? It's been waiting pick up since 10/27. Thank you!

A: Dear Amber Dahl, We would like to tell you that your item departed the USPS facility in COPPELL TX DISTRIBUTION CENTER 75099 on November 3, 2026 at 1:17 am. The item is currently in transit to the destination. You will receive it soon.

Margaret Woodliff Time: 2026-11-02 15:38

Q: Recieved glasses ..way too big...want to return How do I do that?

A: Dear Margaret Woodliff, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

missery2 Time: 2026-11-02 12:47

Q: Hello both pair of glasses are not making me see clearly I can’t even see to write this message what am I supposed to dodo with them if I can’t see I’m supposed to be wearing them all day

A: Dear Sally Diptee, We are sorry to hear that,would you please tell us whether you want to order single vision reading glasses ?

missery2 Time: 2026-11-02 12:40

Q: Hello I just received my two pair of glasses they fit well except I find the arms of the red one is so flimsy and I can’t see far very clearly but I can’t even read the package instructions and anything up.close not sure why that’s the prescription I got from the eye doctor

A: Dear Sally Diptee, We are sorry to hear that,would you please tell us whether you want to order single vision reading glasses ?

missery2 Time: 2026-11-02 12:37

Q: Hello I just received my glasses two pair I can see far very clearly but I can’t even read the writing on the package

A: Dear Sally Diptee, We are sorry to hear that,would you please tell us whether you want to order single vision reading glasses ?

Sindi Gonzalez Time: 2026-11-02 11:03

Q: my order 81026100900474 has been since GREENSBORO NC DISTRIBUTION CENTER October 29, 2026 2:38 AM

A: Dear Sindi Gonzalez, We would like to tell you that you will receive it next week.

ckrenz Time: 2026-11-02 08:02

Q: I would like to return my glasses. Thank you

A: Dear connie krenz, We are sorry to hear that,would you please tell us the reason why you want to return ?

ckrenz Time: 2026-11-02 08:01

Q: Again, I would like to return my glasses. Thank you

A: Dear connie krenz, We are sorry to hear that,would you please tell us the reason why you want to return ?

reneedixon9 Time: 2026-11-02 07:39

Q: I have verified the information multiple times; the address is accurate. I have not received my eyeglasses, and I find the resolution process unnecessarily difficult. I request that a supervisor intervene to resolve this matter. I have paid for a product I have not received, and I have already been instructed to confirm my address without further action. I require a definitive resolution.

A: Dear customer, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

cpf04 Time: 2026-11-02 06:28

Q: hi I ordered eyeglasses from you but I thought it was Premium Progressive photochromic, I can hardly see in them I'm not sure if it's because of the dark tints . but can it be return for the same style but photochromic.... thanks in advance

A: Dear customer, Just to confirm: you have ordered progressive plus lenses with smoke gray tint. These tinted progressive lenses are designed for outdoor use. Could you let us know if you would like to see both far and near clearly under sunlight with these glasses?

Yocasta Jimenez Time: 2026-11-02 02:41

Q: Re: Change address for order 81026301623469 To whom may concern: Good morning, my name is Yocasta Jimenez, I have an account with you guys I recently move and when making the order I forgot to change the old one 256 Columbia Ave Lodi NJ, but I’m worry cause I can’t receive anything over there any more can we please change my address to my new one 55 Poplar avenue Little Ferry, New Jersey 07643. Thanks in advance for your help Thank you Yocasta Jimenez

A: Dear Yocasta Jimenez, We would like to tell you that we have corrected it for you

lyn.o.lyn.o.lincoln Time: 2026-11-02 01:50

Q: I want all 3 frames I've chosen size Medium,the yellow ones i couldn't work out from large to medium,please email me & want Saphire Tint transition Cheers Lyn

A: Dear customer, Would you please tell us which frame you want ? We can not find Saphire

Bronte Hoy Time: 2026-11-01 22:17

Q: Order number #81026231546084 - my tracking number isn't valid, can someone please help?

A: Dear Bronte Hoy, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

Debra Holiday Time: 2026-11-01 16:36

Q: I can not check out, I sent the image you need when I try to check out...it sends me to the home page..please help!!

A: Dear Debra Holiday, Would you please tell us which browser you used ?

Udo Weiss Time: 2026-11-01 16:26

Q: Hi Wherelight Team, I recently placed an order for four pairs of glasses through your website. Order# 21026300056324 When I placed the order, I understood that the glasses were part of your Buy One, Get One Free (BOGO) promotion. However, when I checked my order, it appears that the promotion was not applied correctly. I also have an email from your company confirming that this offer would apply to my purchase. This is why I was surprised to see that the final order did not appear to include the BOGO discount. Could you please check my order and explain why the promotion was not applied? Perhaps I have misunderstood something, but I would appreciate it if you could review the order and the email confirmation. If the promotion was not applied correctly, could you please advise how this can be corrected? Thank you for your time and assistance. I look forward to hearing from you and resolving this matter. Kind regards, Udo Weiss

A: Dear Udo Weiss, We noticed that you applied the promo code **get60** to this order. Please note only one discount code can be used per order. Do you want to switch to a different promo code?

Udo Weiss Time: 2026-11-01 16:24

Q: Hi Wherelight Team, I recently placed an order for four pairs of glasses through your website. When I placed the order, I understood that the glasses were part of your Buy One, Get One Free (BOGO) promotion. However, when I checked my order, it appears that the promotion was not applied correctly. I also have an email from your company confirming that this offer would apply to my purchase. This is why I was surprised to see that the final order did not appear to include the BOGO discount. Could you please check my order and explain why the promotion was not applied? Perhaps I have misunderstood something, but I would appreciate it if you could review the order and the email confirmation. If the promotion was not applied correctly, could you please advise how this can be corrected? Thank you for your time and assistance. I look forward to hearing from you and resolving this matter. Kind regards, Udo Weiss

A: Dear Udo Weiss, We noticed that you applied the promo code **get60** to this order. Please note only one discount code can be used per order. Do you want to switch to a different promo code?

jfreund1985 Time: 2026-11-01 11:45

Q: I didn't get a chance to pick the size of my glasses, I need them to be 16 cm long 160 mm long and you chose small, I am not a small person! please fix this for me

A: Dear Justine, We are sorry to hear that,but we are sorry to tell you that Vesper only has one size, do you want to change to different frame ?

jfreund1985 Time: 2026-11-01 11:28

Q: I need Help i don't remember giving a password when I signed up, and I want to keep track of the status of my glasses on my phone but it saying that I need to sign in. I don't have a password and I cant even change it because I need an old password to change it.

A: Dear Justine, We are sorry to hear that,but we are sorry to tell you that Vesper only has one size, do you want to change to different frame ?

Wendy Williams Time: 2026-11-01 10:11

Q: My Image to use towards choosing frames. I clicked "download".... yet for each frame I want to "try on" I have to click download to use my image. What am I missing? I would think I download the image and be able to refer back to it each time. Thank you for your help in advance.

A: Dear Wendy Williams, Do you log in your account first ?

Annie Benns Time: 2026-11-01 08:35

Q: Hello my glasses Broke. They fell of my face and broke what should I do?

A: Dear Annie Benns, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mohrmann Niani Time: 2026-11-01 06:14

Q: Hi. I never received my red and green plaid circle glasses from my last order. Order number 80926152139173

A: Dear Niani Soto, We are sorry to hear that,would you please whether you don\'t receive glasses#Zoe 59081 ?

Lakeshia Hudson Time: 2026-10-31 14:55

Q: For some reason my address was changed. My address is 4348 N 71st Street Milwaukee, WI 53216. Not 4633 N 30th Milwaukee, WI 53209. Can this be corrected, please. Thank you, Lakeshia Hudson

A: Dear Lakeshia Hudson, We would like to tell you that we have corrected it for you

Jennifer Hawk Time: 2026-10-31 14:36

Q: Hello, I contacted about my order arriving damaged, no one has contacted me yet.

A: Dear Jennifer Hawk, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cristina Charneco Time: 2026-10-31 13:13

Q: Estoy bien decepcionada pq no es la primera vez que hago un pedido, ahora me cobran por el pedido para que se tarde casi un mes, lo pedí el 4 de octubre y nada de nada.

A: Dear Cristina Charneco, We are sorry for the delay, we have shipped your order out. Your item arrived at USPS facility in JACKSONVILLE FL DISTRIBUTION CENTER 32099 on November 1, 2026 at 12:09 am. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125344367

Ni Scott Time: 2026-10-31 11:10

Q: Hello I went to placed and order and ran into some technical problems. I used a coupon credit I had that was sent to me because of a delayed order I previously made. I didn’t complete the new order and it says my coupon has expired. The coupon expiration date is not until December. I wanted to see if that can be posted back to my account considering my purchase didn’t go through?

A: Dear Ni Scott, We would like to tell you that we have emailed you the new code

Winters Jessica Time: 2026-10-31 09:16

Q: Hello, Yes the address provided for my order is correct. It hasn't arrived. Order# 21026021543266 order marked as delivered

A: Dear Winters Jessica, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Lakeshia Hudson Time: 2026-10-31 08:49

Q: Wrong address

A: Dear Lakeshia Hudson, We would like to tell you that we have corrected it for you

divagaliam Time: 2026-10-31 08:32

Q: I have emailed several times since receving my order. I only received one email back asking for my prescription. I sent it and still have not received a response or refund on these glasses that can't wear at all. Now it's over 30 days...so what's going on? Do I get a refund ???? I asked about sending back and a label and still no answer.

A: Dear Sheila Ross, We have replied to you many times, please check your spam. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

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