Consulting Servive Center

A: Dear Suheily Morales, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear L Marcie, We are sorry to hear that,but would you please tell us order number first ?

A: Dear Dasha Seltzer, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596391921044

A: Dear Dr. Nicholas Graham, Thank you so much for reaching out to us on behalf of your patient, Ms. Valerie Dale, and for bringing her concerns to our attention. We sincerely appreciate you advocating for her and helping us understand her situation better. We have located Ms. Dale\'s order in our system and completely understand her frustration with the prescription change and the financial impact this has caused. While our standard policy does not include complimentary prescription remakes, we always strive to do what is right for our customers, especially when they are working closely with their eye care provider to get the correct vision correction. After reviewing her case, we are happy to provide Ms. Dale with one complimentary remake of a pair of her glasses at no additional cost. This will cover the full cost of the new lenses with her updated prescription, and she will not be charged anything extra for this service. Our customer service team has reached out to Ms. Dale directly . We truly value the trust that both you and your patients place in us, and we apologize for any inconvenience this situation has caused Ms. Dale. Your feedback is incredibly important to us, and we will be reviewing our policies to ensure we can better support our customers and their eye care providers in the future. If you have any additional questions or need further information, please do not hesitate to contact us directly. We are here to help. Thank you again for your patience and understanding.

A: Dear customer, We would like to tell you that we have corrected it for you

A: Dear Melissa Betz, We would like to tell you that your item departed the USPS facility in COPPELL TX DISTRIBUTION CENTER on May 20, 2026 at 2:54 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Hall James, Do you copy the code and paste it in your shopping cart directly ?

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

A: Dear Tonie Duckworth,If you have any questions about us, please contact us when you are free.

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

A: Dear customer, Could you let us know what you primarily use your glasses for? Is it mainly for reading and watching TV, or for distance vision like driving and seeing things far away?

A: Dear customer You can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Morrow Kimberley, I\'m sorry to inform you that none of these frame colors are true red. All of these red frames have a slight pinkish color.

A: Dear Aisha Fuseni, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596391122656

A: Dear Aisha Fuseni, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596391122656

A: Dear Phoenix, We are so sorry for the delay. We are sorry to tell you that the frame#Pollen is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order asap.

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

A: Dear Georgina East, We would like to tell you that we have shipped your glasses out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047550383639

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

A: Dear Taylor Davis, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

A: Dear Margaret, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:06 pm on May 11, 2026 in HERSHEY, PA 17033. Do you check your mailbox ?

A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

A: Dear customer, We are sorry to hear that,but do you mean that you don\'t receive order#80126191252478 ?

A: Dear Kerri Olah-Brennan, Thank you for bringing this to our attention immediately. We have thoroughly checked your order and confirmed that this is a system display error on our end. Your actual payment amount is completely correct and matches the price you agreed to at checkout. The incorrect amount shown on the order details page is purely a visual glitch and will not affect your order processing, shipping, or any future transactions. We sincerely apologize for the confusion and concern this has caused you. Our technical team is already working to fix this issue to prevent it from happening to other customers. Please rest assured that your order is being processed normally, and you will receive your glasses as scheduled. If you have any other questions, please don\'t hesitate to contact us. Thank you for your understanding.

A: Dear SONYA RICE,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

A: Dear Ashley Baucham, We would like to tell you that we have corrected it for you. We will redeliver package to you when we receive it.

A: Dear Rosie Clark, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.