Consulting Servive Center

A: Dear Vegas, We would like to tell you that we will ship your order out this week.

A: Dear Kimberly Falconer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Tom Yeend, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Dianna Fowler, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kathy Walker, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Monique Henderson, We need to confirm the prescription with you since it is very special . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? we sent many emails to you, but you don\'t reply us, please reply us asap. we will cancel your order and will refund you the money if you don\'t reply us today.

A: Dear Stacey, Sorry, you need to choose prescription lenses if you want prescription lenses.

A: Dear Mekaile Turner, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Nicole Reeves, We would like to tell you that we have emailed it to you.

A: Dear customer, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear LaTrachell Newton, We would like to tell you that your item arrived at the Post Office at 1:26 pm on March 16, 2026 in CARROLLTON, GA 30117. You will receive it today.

A: Dear customer, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Catherine Campero, We would like to tell you that we have corrected it for you

A: Dear Brenda Campbell, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Kasey Zich, Would you please tell us whether your monocular PD is 29.5 and binocular PD is 59 ?

A: Dear Jasmyne Williams, Would you please tell us order number first ?

A: Dear Courtnie Madrigal, We would like to tell you that it comes back, we will ship your order out this week.

A: Dear Sue, Would you please take a photo of your previous glasses ?

A: Dear Brittany Mckinney, We would like to tell you that we will ship your order out tomorrow.

A: Dear Christina Osorio, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Michelle Thomas, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

A: Dear Pamela Vincent, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Barb, Would you please tell us which frame you want ?

A: Dear Stacey Brooks, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us,we will cancel your order and will refund you the money if you don\'t reply us today. Thanks for your understanding.

A: Dear Tina Greene, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $15 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear customer,ok, we will

A: Dear customer, We have checked the tracking information and it shows it was delivered. Do you receive it ?

A: Dear customer, We have checked the tracking information and it shows it was delivered. Do you receive it ?

A: Dear customer, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Courtney Travis, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.