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Courtney Miller Time: 2026-02-17 11:30

Q: My tracking number for Order #20226070827049 isn't working. Could you please provide me information about when I will receive it? Thanks!

A: Dear Courtney Miller, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

amandabaccus1 Time: 2026-02-17 10:40

Q: Order # 80226121945348. I need to cancel my order bc my rx is going to change.

A: Dear Amanda Baccus, We would like to tell you that we can change Rx for you directly and will not charge you processing fee, are you sure that you want to cancel your order ?

Cristina Lopez Time: 2026-02-17 10:31

Q: Quisiera cancelar mi pedido no tenia conocimiento que entregaban en mi país y coloque un casillero, quisiera realizar mi pedido nuevamente y colocar la dirección de mi casa en Guatemala

A: Dear Cristina Lopez, But we can not ship to Guatemala, do you need us to cancel order ?

Leeann Knox Time: 2026-02-17 09:36

Q: 80226142011355 number need to change my shipping address!!!

A: Dear Leeann Knox, We would like to tell you that we have corrected it for you

mljsk5 Time: 2026-02-17 06:50

Q: What does this mean? I keep getting these emails from you, but nowhere does it tell me what to do to use any rewards. I have no idea what to do with this: Your redeemed eyewear is valid for only 7 days?be sure to place your order before the expiration date. Please advise.

A: Dear customer, Would you please take a screenshot of email you received ?

Valerie Ross Time: 2026-02-17 06:45

Q: Good morning, unfortunately three out of four eyeglasses did not match my eyes. Do I return them? Please advise as to how to move forward. Thank you. Valerie Ross

A: Dear Valerie Ross, We are sorry to hear that, would you please tell us which pairs have problems ? Do you feel dizzy or fuzzy when you wear them ?

Holmes Thomas Time: 2026-02-17 06:22

Q: The glasses I've ordered seem really small

A: Dear Holmes Thomas, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

bobabear06 Time: 2026-02-16 15:17

Q: Hello I need to change my address on my delivery

A: Dear Kayla, We would like to tell you that we have corrected it for you

bobabear06 Time: 2026-02-16 15:16

Q: HELP i entered my adress wrong!

A: Dear Kayla, We would like to tell you that we have corrected it for you

fouziabayad Time: 2026-02-16 14:35

Q: Hello, I recently placed an order for glasses, and my order number is : 80226161428278 After completing the purchase, I noticed that the shipping address is incorrect. It seems the site pulled my old address from PayPal, and I wasn’t given the option to update it. Could you please help me change the shipping address to the following: Av. Aguila Coronada, 2, urbanización jardines de minea, casa 740. Cp: 29649, Mijas, Málaga, Espa?a. Thank you so much for your assistance! Best regards, Fouzia

A: Dear Fouzia, We would like to tell you that we have corrected it for you

Mary Morgan Time: 2026-02-16 13:46

Q: My account shows the order I placed #80226011705466 was shipped on 2/06. That was 10 days ago, 7 business days and 8 mailing days ago.

A: Dear Mary Morgan, We would like to tell you that your item was delivered at the front door or porch at 1:34 pm on February 17, 2026 in HUNTINGTON BEACH, CA 92648. Do you check your front door or porch ?

Mary Morgan Time: 2026-02-16 13:29

Q: My account shows order #80226011705466 was shipped on 2/06. That was 10 days ago, 7 business days and 9 mailing days ago. I paid for expedited shipping. Can you tell me where the shipment is and when I'll receive it?

A: Dear Mary Morgan, We would like to tell you that your item was delivered at the front door or porch at 1:34 pm on February 17, 2026 in HUNTINGTON BEACH, CA 92648. Do you check your front door or porch ?

Lisa Chambers Time: 2026-02-16 07:24

Q: Hello I had a $60 coupon code for order 80226160709300 but the cart check out before I can add Meged for $5.95 bringing the total to $59.98 please can you add it to the order. I cannot modify or have to cancel and lost the coupon code? Thank you kind regards

A: Dear Lisa Chambers, Thanks for your understanding. We would like to tell you that we have changed frames and you can check the picture below. We will remake eyeglasses for you. And would you please send us the photo of Meded glasses case ?

Lisa Chambers Time: 2026-02-16 07:21

Q: Hello, I have a $60 coupon for order 80226160709300 and wanted to add Meged Glasses case for a total of 59.98 but I cannot add because the cart check out in a different way. Please can you add Meged fir $5.95 to the order because the total is at $53.99

A: Dear Lisa Chambers, Thanks for your understanding. We would like to tell you that we have changed frames and you can check the picture below. We will remake eyeglasses for you. And would you please send us the photo of Meded glasses case ?

Emily Christie Time: 2026-02-16 06:55

Q: One lens is one of my new glasses is constantly blurry. The prescription is correct - I ordered three other pairs at the same time and all three of those ones are perfect. How do I get this faulty lens corrected or replaced/refunded please?

A: Dear Emily, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Alyssa Gabbert Time: 2026-02-16 06:21

Q: For some reason, the confirmation of my order has th wrong PD on it. If you cross reference it with the RX on file the PD is correct on there but my order says different. Can we update that to the correct one please? It’s for the 3 Jose glasses. The PD is not supposed to be 63. It’s supposed to be 29/29.5.

A: Dear Alyssa Gabbert, We would like to tell you that we have corrected PD values for you

Ruby Time: 2026-02-16 03:09

Q: Why is my PD not on your chart? The lowest I could find was 32. Where as my R 31,,L30.

A: Dear Ruby, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

recee89 Time: 2026-02-15 20:09

Q: Dear Customer Support, I am contacting you regarding order number 80725301735338. The glasses I received have broken after being worn only a couple of times. This is not the first issue I have experienced with frames from your company, and it is unacceptable. I take proper care of my glasses and there is no reasonable explanation for this level of fragility. Based on the minimal wear and the repeated nature of this problem, this clearly reflects a product quality issue rather than user error. I am requesting a replacement pair free of charge. I am not asking for a discount or partial solution. I expect a full replacement due to defective quality. I am prepared to provide photos of the damage as documentation. If this matter is not resolved promptly, I am prepared to escalate this complaint through formal consumer channels, including disputing the charge with my bank and filing complaints with appropriate consumer protection agencies. I would prefer to resolve this directly and professionally. Please confirm the next steps for my replacement. Sincerely, ReCee

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

blessidpixie Time: 2026-02-15 12:31

Q: Is it too late to change the ting on my sunglasses order

A: Dear customer, Would you please tell us which glasses and tint you want to change ?

Tanya Rogers Time: 2026-02-15 09:11

Q: Hello, I just placed a new order and actually need to change the shipping address. How do I go about doing that?

A: Dear Tanya Rogers, We would like to tell you that we have corrected it for you

kevbo93 Time: 2026-02-15 07:15

Q: My glasses are not correct. I have paper copy of prescription

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Amelia Rosenthal Time: 2026-02-15 05:48

Q: order 80126280432578. I am very dissatisfied with my glasses that I just purchased the purpleish teal ones are too small for my face which is crazy because they look so big in the picture in my face is small and the green ones are very flimsy and the color is off they look more brown in real life. I’d like a refund.

A: Dear Amelia Rosenthal, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

dansison06 Time: 2026-02-15 01:58

Q: Hi. Whenever I add a pair of glasses on my cart, it always makes me choose options from mid index 1.61 etc. Why is this so? My prescription is -3.25 and -2.75.

A: Dear customer, We have reset the password for you and emailed you new password, please try again on our website. And would you please tell us whether you want 1.55 index lenses ?

dansison06 Time: 2026-02-14 23:17

Q: how do i change my password

A: Dear customer, We have reset the password for you and emailed you new password, please try again on our website. And would you please tell us whether you want 1.55 index lenses ?

Selina Munoz Time: 2026-02-14 16:44

Q: Sent a message previously really need to know how we can get these glasses returned. I purchased these for my daughter she has tried them on and these glasses she can not see out of them. We have never used this company and spent a lot of $ on these.

A: Dear Selina Munoz, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Selina Munoz Time: 2026-02-14 15:55

Q: I have checked the prescription that I submitted.It is accurate and correct... However, when I put these glasses on, this is not my prescription.I can't even see out of the right eye.It is completely blurry. I have several other pairs of glasses from zeelool and my local optometrist with the same prescription and everything is fine. I would like to return this order.

A: Dear Selina Munoz, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Mustacchio Courtney Time: 2026-02-14 08:36

Q: I placed an order earlier this week or last for some prescription frames and they're still being processed?

A: Dear Mustacchio Courtney, We are sorry to tell you that we are on Chinese New Year holiday. So the glasses will be shipped out after holiday Please don\'t worry, we will rush order for you and make sure that you will receive the glasses asap.

lamyee888444 Time: 2026-02-13 20:49

Q: The arm broke off my frame is there a return policy

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number first ?

morgan.taylor13 Time: 2026-02-13 19:25

Q: Hello I bought three pairs of glasses from your company and I love them I do … however one of the pairs have cracked and and broke and the lenses fell out ????

A: Dear Morgan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Quick Danielle Time: 2026-02-13 17:02

Q: Whats the process of placing a return?

A: Dear Quick Danielle, We are sorry to hear that,would you please tell us the reason why you want to return first ?

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