Consulting Servive Center|WhereLight

CINTINA KALAL Time: 2024-04-08 07:37

Q: DO YOU CARRY SMALL OR MEDIUM FRAMES FOR ADULTS?

A: Dear CINTINA KALAL, We would like to tell you that you can choose the frame in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&size=1

CINTINA KALAL Time: 2024-04-08 07:36

Q: DO YOU CARRY SMALL FRAMES

A: Dear CINTINA KALAL, We would like to tell you that you can choose the frame in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&size=1

Vanessaknght Time: 2024-04-05 01:51

Q: Order: 80424050139171: I would like to change the color of my glasses (Fonda) from Brown to Black!

A: Dear customer, ok, we have changed it for you.

RySeveri Time: 2024-03-29 12:50

Q: I paid for expedited shipping and it’s already been 1 week and my glasses aren’t even shipped yet? I paid for 5-10 business days and it’s already been 7 and nothing is even in the mail? Can you please explain this to me?

A: Dear Ry Severi , We are sorry to tell you that the UPS can not accept the box address. Would you please tell us a physical address ? We will change it for you.

Janice l Jackson Time: 2024-03-28 14:19

Q: I have sent two emails now about a pair of prescription glasses that I bought. Now I am tired of sending emails to get this issue resolved. Tell me something.

A: Dear Janice Jackson, Please don\'t worry. We will try our best to help you. Would you please tell us whether only one pair is not good ?

diaz7281 Time: 2024-03-25 20:21

Q: Necesito saber que esta pasando con mi orden que mo a salido 82402181726518 espero que puedan ayudarme

A: Dear Lilliana Diaz, We are sorry to tell you that the frame #19101 is too big, it can\'t fit your PD 60. Would you please choose a smaller frame on our website ? Please tell us the frame name and color. We will change it for you. Thanks for your understanding.

Lisa Phillips Time: 2024-03-22 10:58

Q: I placed an order on 3/16/2024 for 3 pairs of glasses. I believe that I entered my email incorrectly when I placed the order as I have not gotten any updates yet or even a confirmation email. My order # is 20324161029199. Can you please provide any updates? Thank you.

A: Dear Lisa Phillips, We would like to tell you that your order is being processed now. And we have changed the email address for you.

Michelle Moyet Time: 2024-03-20 17:19

Q: I will like to know the status of my order, I haven't received any updates since March 7. My order number is 80324021649191 Thanks in advance.

A: Dear Michelle Moyet, We are sorry to tell you that we can not make the frame#58106 with prescription lenses. Would you please choose other frame ?

Marie Miranda Time: 2024-03-15 17:58

Q: Hello, please confirm if you received back my order 22402110709315. The address in my profile is correct.

A: DearMarie Miranda, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

maria Smirlis Time: 2024-02-29 19:00

Q: Hello Phyllis,I cant seem to send you an email Thank you for your help Can you please send me these glasses in pink with my prescription . https://www.wherelight.com/wl/GetInfo-2252.html?c=pink kindest regards maria SMIRLIS

A: Dear Smirlis,Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses for you.

Susan Spraggins Time: 2024-02-29 15:00

Q: I placed an order on Feb 5th. Now there is no data showing. Have someone contact me concerning my glasses. The money has come out of my account for the order. I tried to cancel but it is too late. When I emailed the response was that you all are on a holiday. So when will the glasses be shipped?

A: Dear Susan Spraggins,we would like to tell you that your correct email account is sspraggins5@yahoo.com and we are sorry to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877631182

mariaSmirlis Time: 2024-02-27 15:01

Q: hi Im trying to respond to to phyllis by email but the emails keep coming back . phillis said she would send me a replacement pair of glasses for the ones that broke with my prescription Hello Phyllis, Thank you for your help Can you please send me these glasses in pink with my prescription . https://www.wherelight.com/wl/GetInfo-2252.html?c=pink kindest regards maria smirlis

A: Dear Smirlis,Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses for you.

mariaSmirlis Time: 2024-02-27 15:01

Q: hi Im trying to respond to to phyllis by email but the emails keep coming back . phillis said she would send me a replacement pair of glasses for the ones that broke with my prescription Hello Phyllis, Thank you for your help Can you please send me these glasses in pink with my prescription . https://www.wherelight.com/wl/GetInfo-2252.html?c=pink kindest regards maria smirlis

A: Dear Smirlis,Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses for you.

AntoinetteSanchez Time: 2024-02-27 07:05

Q: Re: Order# 82402150519235 2024-02-15 Greetings, I placed this order on 02/15/24 and processing has yet to be completed. Please advise when you anticipate processing to be completed and the order shipped out. I'm anxiously awaiting receipt of my order. Please respond as soon as possible. Regards, Antoinette Sanchez

A: Dear Antoinette Sanchez, We are so sorry to tell you that the frame#LH019 is discontinued. Would you please choose a different frame on our website ? The price of the frame#LH019 is $19.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Paula M Slade Time: 2024-02-26 15:23

Q: Looking for glasses with my pd 60.0

A: Dear Paula M Slade, we would like to tell you that you can find them here in this link: https://www.wherelight.com/PrescriptionGlasses.php?pd=60.0

DanaSmith Time: 2024-02-26 13:25

Q: I ordered the 3 for $129. I pd $10 extra for a tint on one pair. I only received ONE pair! Where are the other two pair??? I didn’t pay $140 for just one pair!!

A: Dear Dana Smith, We are sorry for replying so late. We are on Lunar New Year Holiday. We are sorry for this, sorry to hear that, did you add three pairs of glasses in your order and filled the code before you pay the money ?

julieoakley Time: 2024-02-25 21:32

Q: It looks like my order has yet to ship, I assume due to the recent holidays. If my order has yet to ship is there a way to change the shipping address as I will be away for the next two weeks and wouldn’t mind my order being sent to where I’ll be staying.

A: Dear Julie Oakley , We are so sorry to tell you that the frame#2129 is discontinued. Would you please choose a different frame on our website ? The price of the frame#2129 is $14.95, you can go to choose a frame which the price is around $20, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

dmcelveenabtcs@gmail.com Time: 2024-02-23 09:30

Q: dmcelveenabtcs@gmail.com is my email and I am wondering if I will be receiving my glasses ? I paid for express delivery and was just curious?

A: Dear Debbie McElveen, we would like to tell you that we will ship your order out this week.

AstridHarders Time: 2024-02-23 04:42

Q: I have not received any emails from you, as you stated. My glasses are single vision distance, I don?t know what value you are referring to. Please send them asap and give me the tracking number. It?s been 21 days since I placed the order.

A: Dear Astrid Harders, ok, we will process your order immediately.

AstridHarders Time: 2024-02-22 06:06

Q: It has been 20 days since I placed an EXPRESS ORDER. What happened to my order? Please give me a tracking number. Thank you

A: Dear Astrid Harders, We find that there are add values in your original prscription. Are you sure that you want to order single vision distance glasses ? We sent many emails to you, please contact us as soon as possible.

Wendy Time: 2024-02-18 18:46

Q: I’m trying to purchase the Odella pink heart sunglasses. Do they come in different sizes? I would like a size small, but I see it says large, and nowhere do I see where you can change the size. Also can I order some on a sunglasses lens without a prescription?

A: Dear Wendy, we are sorry to tell you that one frame only has one size on our website. We would like to tell you that you can order sunglasses lens without a prescription. You can fill zero in the sph values.

JanPringle Time: 2024-02-17 09:15

Q: My prescription says "Distance PD:66, Near PD:63" How do I enter that? It's not written as right and left.

A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.

JanPringle Time: 2024-02-15 11:19

Q: The PD on my prescription says "Distance PD:66, Near PD:63." How do I enter that since it's not right and left?

A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.

Terence Time: 2024-02-15 07:27

Q: Trying to order sunglasses with progressive lenses and it won't accept any numbers. Trying to order these with progressive lenses. 8905 Ulyssa Rectangle black glasses20% OFF Ulyssa $28.95 $23.16

A: Dear Ulyssa, please don\'t worry, you can send us the photo of your original prescription so that we can check it for you first.

Patricia Boggs Time: 2024-02-14 16:20

Q: I ordered two pairs of glasses and only one pair showed up to my house. I don’t see where there were two separate shipments. Can someone help me find the details on the second pair of glasses.

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.

Shawnte Moore Time: 2024-02-14 13:38

Q: I only received one pair of my frames. In my last order. The red ones were missing.

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.

Tammy Ellis Time: 2024-02-14 13:25

Q: It's been 3 business days since I received an email that my order was sent to processing. Per your FAQ my order should have been shipped by now. Can you give me a status?

A: We are sorry to tell you that we are on a Lunar New Year holiday. We\'ll expedite your order

JOVIE M JASPER Time: 2024-02-14 11:56

Q: 22402021353521 Can you tell me when the rest of my order will arrive? I was only given one shipping tracking number. Thank you!

A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.

BrittanyWinter Time: 2024-02-14 11:52

Q: My glasses came in, but the prescription printed on the package is backwards from the prescription I have on file and I cannot see through my glasses.

A: Dear Brittany Winter, We are sorry to share with you that you made a mistake when you fill in RX in our website. Kindly note we can offer you a $40 coupon on repeat order and we will try our best to shorten the lead time. Thanks so much for your attention and look forward to your repeat order. Best Regards

Alexandria M Williford Time: 2024-02-14 11:06

Q: I ordered three pairs of glasses but only received two in my package. I am missing the adela floral glasses that are supposed to be rose sunglasses. Please advise.

A: About the other glasses, we will ship them to you after our holiday. please don\'t worry, we will try our best to make sure that you will receive your order.

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