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Consulting Servive Center

Patricia Hayes    Time: 2020-12-18 18:54
Q: How can I track my order
A: Dear Patricia Hayes, Would you please tell us your order number ?
India    Time: 2020-12-17 20:41
Q: Why does it say it was paid to a Chinese company ? Just making sure this is a legit business.
A: Dear India， We would like to tell you that our factory is located in China. Thank you.
Lindsay    Time: 2020-12-17 10:43
Q: Hello, can you help me with tracking my order.
A: Dear Lindsay, We have shipped your order. The tracking number is 9405511108296429826086. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405511108296429826086
LisaStrickland    Time: 2020-12-17 10:26
Q: I would like to purchase the heart shaped valentina frames but the website will not let me enter my prescription. Why are these not available for prescription lenses?
A: Dear Lisa Strickland, We are so sorry for this. This frame is sold as frame only.
Victoria Tupua    Time: 2020-12-17 09:28
Q: Can I purchase reading glasses? 1.75
A: Dear Victoria Tupua, Yes, please choose single vision reading lens and choose +1.75 as your SPH value.
michelenewberry    Time: 2020-12-17 04:09
Q: I ordered 3 pair of eyeglasses Dec 1..... I haven’t received them yet????? Where are my eyeglasses????
A: Dear michele newberry, We have shipped your order. The tracking number is 9400116902368877402430. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877402430
KatieErdman    Time: 2020-12-16 16:59
Q: How do I return glasses that don’t fit? I liked 1 out 3 glasses and want to return the other two.
A: Dear Katie Erdman, We are so sorry for this. We will help you. Which 2 do you want to return ?
CassidyPetska    Time: 2020-12-16 14:46
Q: I am trying to use $10 coupon and BOGO...it keeps telling me to choose other glasses. Please help.
A: Dear Cassidy Petska, We would like to tell you that if want to use the coupon, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.
NatashaLee    Time: 2020-12-16 13:54
Q: Hello, I just placed an order today. Can you tell me the expected ship date? Thank you!
A: Dear Natasha Lee, We will email you a tracking number when we ship the glasses. Please don\'t worry.
SarahDoyle    Time: 2020-12-16 08:58
Q: Where are my glasses? Label was printed on 11/27. That is the only information I have.
A: Dear Sarah Doyle, The tracking has been updated. You will receive your order soon.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877423930
Monica    Time: 2020-12-16 08:17
Q: I'm trying to buy using the 2020MAS code for Buy 1 get 1 but it doesn't allow me to continue with the transaction. It said that I have to add 1 more. Could somebody explain? or it is just not true that there is this promotion?
A: Dear Monica, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.
KarinaHagelin    Time: 2020-12-16 06:45
Q: I only have an axis for my left eye. But it won't let me finish my order without an axis for my right eye.
A: Dear Karina Hagelin, Would you please take a photo of your prescription and send it to us ? We will help you.
Andreina Matamoros     Time: 2020-12-16 04:49
Q: Hi I want to know where is my order because in the page said alredy shipped but is no arrived yet
A: Dear Andreina Matamoros, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
Saundrarubel    Time: 2020-12-15 21:07
Q: Hello, Where is my Order Number:220112717183552020 on 11-27? Thank you
A: Dear Saundra rubel, We have shipped your order. The tracking number is 9400116902368877490840. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877490840
Isaiah Thomas    Time: 2020-12-15 20:54
Q: Is there a certain amount I have to spend in order to check out
A: Dear Isaiah Thomas, There is no certain amount.
ReneeStoner    Time: 2020-12-15 15:25
Q: My prescription says my OD cylinder is DS. What does that mean? I don’t see an option for that when selecting my prescription
A: Dear Renee Stoner, DS means 0.00. Please choose 0.00
DebbieReynvaan    Time: 2020-12-15 07:57
Q: Hi, I'm tracking my item, but it still says pre-shipment. Do you use a USPS shipping partner? If so, which one? Thanks
A: Dear Debbie Reynvaan, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
JenniferMurray    Time: 2020-12-14 07:18
Q: Where’s my order? How can I track it?
A: Dear Jennifer Murray, Would you please tell us your order number ? We will help you.
Jennifer    Time: 2020-12-13 16:14
Q: I’m worried about the thickness of my lenses. The last time I ordered glasses from another site I remember getting single vision but paying extra to make them the thinnest possible. What should I select to make this happen??
A: Dear Jennifer, please choose higher lens index. The higher the index, the thinner the lens.
CamilleLee    Time: 2020-12-13 13:59
Q: I am attempting to confirm my order as text message directed me. But I am unclear or unsure how to complete it
A: Dear Camille Lee, Your order is in processing, please don\'t worry.
JodiSutton    Time: 2020-12-12 17:54
Q: I'm placing an order.. I want them to tint when outside.. can my order be checked before I complete payment please
A: Dear Jodi Sutton, Do you mean that you want photochromic lenses ? Please choose photochromic tint.
BrookeMihalcoe    Time: 2020-12-12 17:51
Q: Hi I was wondering when my glasses will be delivered. My tracking information isn’t showing anything. Thank you for your time.
A: Dear Brooke Mihalcoe, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
JamesWilliams    Time: 2020-12-12 07:19
Q: Hello, I ordered a pair of glasses that said I couldn’t use my PD 57, it said it was to small. So I ordered it in a PD 60.1 is that fine? that won’t mess up my eyes in anyway right?
A: Dear James Williams, We changed it to 57 for you. Please don\'t worry.
MishannahStephens    Time: 2020-12-11 20:25
Q: I can’t check out of my cart.
A: Dear Mishannah Stephens, Would you please take a screenshot of your cart and send it to us ?
IoannisMavridopoulos    Time: 2020-12-11 06:38
Q: 9400116902368877496422 and this order ??? Where is it I see tracking numbers and shipping labels created BUT there is no package to track !
A: Dear Ioannis Mavridopoulos, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
AudraColdiron    Time: 2020-12-10 16:54
Q: Hi. I am still waiting for my order #8201127142297 that was paid via PayPal Nov. 27th. I haven't gotten an email and there is no order in my account. Luckily I kept my order confirmation page up. Tracking order only shows the label has been created, but never even received at USPS. Though it says it comes from Gary, NC, I have my suspicions that it actually comes from China. I am about to reverse the charges at PayPal if I can't get more info. I NEED these glasses.
A: Dear Audra Coldiron, We have shipped your order. The tracking number is 9400116902368877494220. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877494220
Michelle Gillarm     Time: 2020-12-10 12:59
Q: I haven’t received my order I order 4 pairs of glasses 11-20-20 I order before they came on time what’s the problem now and please don’t say COVID-19 and do I get points
A: Dear Michelle Gillarm, We are sorry for the delay. We asked the shipping company and they said that the package should have been shipped to the Shanghai Pudong Airport, but the airport found a COVID infected individual serval days ago. So the update of the USPS tracking information is unstable.We will try our best to make sure that you will receive your package. Thank you. You get your points.
KathiOliver    Time: 2020-12-10 11:08
Q: Do y'all have no line bifocals
A: Dear Kathi Oliver, yes, we have progressive lenses.
AngelaLynd    Time: 2020-12-10 09:56
Q: I've been getting these same messages for like 4 days. Where is my order? I've never had problems with you guys before. USPS 9400116902368877424401: Request for Day of Delivery Updates confirmed USPS 9400116902368877424401, In Transit, Arriving Late 12/06/2020 Reply STOP to cancel USPS 9400116902368877424401: Request for Package Delivered confirmed USPS 9400116902368877424401: Request for Expected Delivery Updates confirmed USPS 9400116902368877424401: Request for Available for Pickup confirmed USPS 9400116902368877424401: Request for Delivery Exception Updates confirmed
A: Dear Angela Lynd, We are so sorry for the delay.We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
Luz     Time: 2020-12-10 08:30
Q: My daughter placed an order #22011242106586 and has yet been processed !! Please tell me what’s going on with her order ? It has never taken this long
A: Dear Luz, We have shipped the order #22011242106586, the tracking number is 9400116902368877495821. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877495821
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