Consulting Servive Center

A: Dear Jenny Shaker, We are so sorry for the delay. We are sorry to tell you that the frame#Qiana L60803 purple is out of stock , so your order is delayed. Do you want to change to other frame ?

A: Dear Linda Waters, Ok, we have corrected it for you.

A: Dear Melissa Viator, We are sorry to tell you that it will not come back in stock. Sorry for this.

A: Dear Iris Martinez, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Sonia Martinez, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

A: Dear Susan Ciuffo, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Arica Kaler, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

A: Dear Kempt Ashley, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Krystia Cintron, We would like to tell you that we have corrected it for you

A: Dear Krystia Cintron, We would like to tell you that we have corrected it for you

A: Dear Thompson Kimber, ​We have checked your original Rx, we find that the cyl value of left eye is -2.00 in your original Rx, but the cyl value of left eye you filled in the order was -1.00. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $70 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear d\'Apollonia Silvia, Would you please tell us order number first ?

A: Dear d\'Apollonia Silvia, Would you please tell us order number first ?

A: Dear shortzia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear niki amaya, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Iris Martinez, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Vanessa Pando, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Lily Ravin, Would you please tell us your correct address so that we can correct it for you ?

A: Dear Dlugokenksi Madeleine, We are so sorry for the delay. We are sorry to tell you that the frame#Paloma is out of stock temporarily, so your order is delayed,we will ship your order out asap when it comes back.

A: Dear customer, We would like to tell you that you choose \"shop all glasses\", then you can set fillers.

A: Dear Mickole Lucas, Do you feel dizzy or fuzzy when you wear these glasses ?

A: Dear Mickole Lucas, Do you feel dizzy or fuzzy when you wear these glasses ?

A: Dear Damon Wordlaw, We understand how you feel. However, the logistics provider hasn’t given us a definite reply. Our speculation is that your package was either stolen or taken by someone else. Would you like us to remake your glasses?

A: Dear Linda Lane, We need to confirm the prescription of glasses with you since your sph value of right eye is negative and sph value of left eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Khirey Leisch, We notice that correct PD is 58, the frame#Lakin 8130 black, the frame#Dabria 30412-1 black and the frame#Lakin 8130 black can\'t make PD 58 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose three different smaller frames in our website to match your correct PD 58? And let us know the name and color of new frame. Then we can change them for you in the order. We would like to tell you that you can check the frame in this link: https://www.wherelight.com/eyeglasses?pd=50&gooodsSort=1&frame=1&noad=1

A: Dear Stephanie Jimenez, We regret to inform you that we are unable to process your current M6125 frames. This frame has a flat curve with rigid material, while your polarized lenses require a larger base curve. Our lab technician confirmed that these lenses cannot be safely fitted into this frame. We suggest switching to frame CAESAR 3092 gold https://www.wherelight.com/eyeglasses/frames/aviator-simple-eyeglasses-4492.html?color=gold This aviator style matches the base curve requirement for your polarized lenses and can be manufactured normally. Could you please let us know if you accept this frame replacement? We will update your order accordingly.

A: Dear Kimberly Smith, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Melissa Coles, We asked our optometrist and he said that Hulda is too big for your Rx, would you please choose other frame ?