Consulting Servive Center|WhereLight

Hinds Suzette Time: 2026-01-05 15:39

Q: My FSA card is being declined. I know there is money on the card because it was added January 1. Are you not accepting FSA payments?

A: Dear Hinds Suzette, We asked our payment platform and they said that they don\'t support your FSA card,sorry for this.

duvania172 irca Time: 2026-01-05 14:21

Q: Hello,I just received my order Im so happy but my prescription is wrong I wanted for reading and I received it for see far, its anyway to exchange the maesurements?

A: Dear Irca Uchoffen, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

anamiri.villanueva Time: 2026-01-05 11:21

Q: Hello, I recently purchased some lenses from you, but unfortunately they do not fit property and ? am not able to see well with them. For this reason, I would like to request to return the lenses and receive a full refine. Thank you very much for your assistance.

A: Dear Ana Villanueva, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Deshe Alexander Time: 2026-01-05 11:11

Q: How can I talk to a representative about my glasses??

A: Dear Deshe Alexander, Ok, we will correct it for you. We don\'t know the accurate time you will receive your package, but we will redeliver package to you when we receive it. You can check the status of your order after loging your account. We will update new tracking number in the original order after we redeliver it.

Amanda Perry Time: 2026-01-05 09:09

Q: I need to return my most recent order. The glasses are too big for the face. Need to look at kids sizes. Never been worn. What do I do? I've never returned glasses before

A: Dear Amanda Perry, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Jean Arnett Time: 2026-01-05 09:06

Q: Hi, waiting on my order from December 19th.My state is wrong for my address.It's Indianapolis Indiana. I see it has Indianapolis IL.Will this error cause a delay?

A: Dear Jean Arnett, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Sherry Barnes Time: 2026-01-05 08:17

Q: 21225192121420. Where is this order. Have not received

A: Dear Sherry Barnes, We would like to tell you that your package is expected to be delivered tomorrow. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50328555621&requester=WT/trackdetails

Trisa Harris Time: 2026-01-05 07:43

Q: I just submitted a photo. How do I email y'all the photo of the glasses? So its seen where they keep breaking at my other pair started cracking near the nose ridge. They are the green solid pair which I don't have.I just ordered that same pair in a tan color because y'all don't have them in green im wearing a broken frame with my prescription in it so I can see, and I'm afraid these are gonna break more. And then I have no more glasses, I need the glasses too. See, not for show. And I love these glasses. They are not in none of the eyeglass. Places can someone help

A: Dear customer, We are sorry for this, concerning your case, we can send you two replacement frames, would you please tell us whether you can accept it ?

Deshe Alexander Time: 2026-01-05 07:06

Q: I need someone to get back with me about my order ASAP. I’ve wrote multiple times.

A: Dear Deshe Alexander, Ok, we will correct it for you. We don\'t know the accurate time you will receive your package, but we will redeliver package to you when we receive it. You can check the status of your order after loging your account. We will update new tracking number in the original order after we redeliver it.

Latanya Solomon Benders Time: 2026-01-05 04:47

Q: Hello my order needs editing. I should have 2 PD, both should be 30. Is there a way to correct that? Also my email address should be latanyadsolomon@yahoo.com you can use that one to respond to my question, please. My order number is 80126050352184 my phone number is 3144139801, thanks.

A: Dear Latanya Solomon Benders, We would like to tell you that we have corrected it for you

Latanya Solomon Benders Time: 2026-01-05 04:43

Q: Hello my order needs editing. I should have 2 PD, both are 30. Is there a way I can correct that? Also my correct email address is latanyadsolomon@yahoo.com you can reply to that one please. My phone number is 3144139801. Thanks

A: Dear Latanya Solomon Benders, We would like to tell you that we have corrected it for you

Veronica Cluck Time: 2026-01-04 18:09

Q: I lost a bunch of my points because I clicked redeem on a page showing some glasses, but I thought that it was giving me points, not taking them away. I was not planning on purchasing them... I just thought I was getting points for viewing them. Can I please get my points back?

A: Dear Veronica Cluck, Ok, we have returned points to your account.

odalis lavariega Time: 2026-01-04 14:34

Q: Order #: 81225151954567. I ordered back in the beginning of December and have not received my glasses. Wondering when I should be expecting then

A: Dear Odalis Lavariega, We are sorry to tell you that the glasses#Licia are still being processed now. We are sorry to tell you that the handmade glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you and will ship your order out asap.

lm.ault6 Time: 2026-01-04 09:39

Q: I received my last order just fine, but within hours the 'Vivid' frame broke in two places after just wearing them around the house. These were perfect otherwise. The lenses are fine, just not in the frames obviously.

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

LaWanda SHIPMAN Time: 2026-01-04 07:58

Q: Is there a warranty on your frames?

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

LaWanda SHIPMAN Time: 2026-01-04 07:57

Q: A pair of my glasses broke. Do you repair or replace broken frames?

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jenifer Chrisman Time: 2026-01-04 07:27

Q: Hello ,im not sure what if any, help you can give me after receiving my glasses and wearing each a significant amount of time I’ve discovered that 2 pair are completely unusable for me. Not exactly sure if the face isn’t big enough or the fact that they are not seating on my face correctly. For whatever the reason I can not use them. If someone could just walk me through what to do I would forever be in your debt.

A: Dear Jenifer Chrisman, We are sorry to hear that, but would you please tell us which pairs have problem ? And do you mean that you feel dizzy or fuzzy when you wear these glasses ?

barth.melaniefp69 Time: 2026-01-04 07:06

Q: Hello. I placed an order and I was wondering were it is?

A: Dear Melanie Barth, We need to confirm the prescription with you since your sph value of right eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

Trisa Harris Time: 2026-01-03 17:23

Q: So far, i've put five pair of glasses, and then I lasting long.The frames are just breaking on their own.How do we resolve this or do I need a bigger size?How do I put in a bigger size for my glasses?This is crazy.I'm sitting here watching t v I hear click in my glasses broke again.My other order just came in with the other two pair and I gotta keep ordering and ordering before they break.They're not even lasting a month.Please somebody get back to

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

gaylaroo Time: 2026-01-03 15:44

Q: I just finished placing this order. 80126031540137. I had entered promo code BOGO which showed 2nd pair free. Then upon final check I was charged for both. Can you fix the issue?

A: Dear customer, Ok, we will apply discount to your order and will refund you price difference $27.07

Cho Manami Time: 2026-01-03 12:19

Q: I bought the glasses rom your company on May 1, 2025 22:00:43. Order# is 80525012200437. Dazzle (1522) Floral, Single Vision was already broken because of plastic frame quality. Same place Bothe side ware broken without any accident so it's clearly coming from your product quality. I would want to complementary repair or refund for this glasses. Could you help me about it?

A: Dear Cho Manami, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

equitakilem Time: 2026-01-03 08:32

Q: Why is it charging a 20 dollar fee now for lens thickness.? It didn’t charge me that on my first order of just readers.

A: Dear customer, We are sorry to hear that, would you please take a screenshot of it to show us problem ?

Deshe Alexander Time: 2026-01-03 07:44

Q: I ordered on 5/25/24, I typed the wrong zip code but support said he changed it in the system. Fast forward to My order that I place on 12/17/25 has been returned to sender for the same reason, he was supposed to update the system. I have proof in my emails and all. How do we resolve this? My glasses were supposed to arrive 1/5/26

A: Dear Deshe Alexander, Would you please double check the address you filled in the order below ? Is it correct ? 6020 Milton St 2309,Dallas,TX,76206,US

Alaias Perkins Time: 2026-01-03 00:14

Q: Yes I want to use the coupon because I’m looking to order another pair of glasses soon! Please advise what the name of of the $55 coupon is so I may place an order!

A: Dear Alaias Perkins, Thanks for your understanding. We have emailed you the coupon code.

ricknajdzion Time: 2026-01-02 13:33

Q: A recent order #21125230642459 was received but the prescription is not correct. I am having much trouble seeing the distance without adjusting the glasses on my face -- I find that the reading +2.50 is more than half the lenses from the bottom up. It is very difficult to wear these glasses without a lot of blurry visions and eventually a headache due to not being able to see correctly. What can be done please?

A: Dear Richard Najdzion, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Fiona Insall Time: 2026-01-02 11:45

Q: Subject: Issue with Bent Glasses Arm ? Order 81225201622552 Hello, I’m really sorry to trouble you, but I wanted to let you know that I’ve opened one of the packets from my recent order and noticed an issue. Order number 81225201622552 ? the Mignon glasses in the colour Clear appear to have a bent arm upon opening. I only noticed this once the packet had been opened. I’m gonna put them on my face they are squint. I just wanted to make you aware and see what the best next steps would be. Thank you very much for your help, and apologies again for the inconvenience. Kind regards, Fiona

A: Dear Fiona Insall, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

llbrdh7 Time: 2026-01-02 07:38

Q: Order # 81225110941038. The bifocal part is not set right on these. The pd is 58 but it needs to be set higher. Please refund. Should I ship back. Original copy of my rx was sent with order. Thanks.

A: Dear Lisa Berlin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

barth.melaniefp69 Time: 2026-01-02 06:50

Q: When will I receive my glasses

A: Dear Melanie Barth, We need to confirm the prescription with you since your sph value of right eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

bevgreenwood Time: 2026-01-02 05:33

Q: I really just want to return them. I don't think it was your fault, it's been over a year since I've been the to the eye doctor and I think my prescription has since changed. I'd like to return and reorder when I get a new prescription.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Valerie Medina Time: 2026-01-02 05:09

Q: Where is my package?

A: Dear Valerie Medina, We are sorry to tell you that we don\'t receive your email, and we are sorry to tell you that we can not make Hecate with your correct PD 54, would you please choose other smaller frame ?

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