Consulting Servive Center|WhereLight

Allison Kuhlman Time: 2025-01-13 15:23

Q: Hi! My order has shown shipped for two weeks but the post office hasn’t received the items

A: Dear Allison Kuhlman, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:04 pm. The item is currently in transit to the destination. You will receive it soon.

melody massey Time: 2025-01-13 11:59

Q: I am waiting on my order. I have a ship out label from 1.9.25 but it shows it has not left your facility. 9400116902368877900967. Could I get an update on when it will be dropped in the mail to me?

A: Dear Melody Massey, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:04 pm. The item is currently in transit to the destination.You will receive it soon.

Kelsey Luciow Time: 2025-01-13 11:32

Q: Hi, I want to track my order and understand where it is in the processing/shipping/delivery process. It has been processing for over 15 days and I would like an update on an estimated delivery date. My order number is 81224261647054. Thank you

A: DearKelsey Luciow, we are sorry for the delay, we will ship your order out this week.

Candace Klein Time: 2025-01-13 07:57

Q: Waiting for my perscription glasses any idea when ?

A: Dear Candace Klein, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:01 pm. The item is currently in transit to the destination.You will receive it soon.

Candace Klein Time: 2025-01-13 07:55

Q: Wondering when I can expect together my prescription glasses

A: Dear Candace Klein, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:01 pm. The item is currently in transit to the destination.You will receive it soon.

Natasha Smith Time: 2025-01-13 07:15

Q: Still haven't received my glasses. When will I get them?

A: Dear Natasha Smith, we would like to tell you that we will ship your order out this week.

robin sherrer Time: 2025-01-12 12:04

Q: When will my glasses ship?

A: Dear Robin Sherrer, We are so sorry to tell you that the frame#2848 is discontinued. Would you please choose a different frame on our website ? The price of the frame#2848 is $27.95, you can go to choose a frame which the price is around $30, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

robin sherrer Time: 2025-01-12 12:00

Q: It looks like 2 prs of glasses are done - when will you send them????

A: Dear Robin Sherrer, We are so sorry to tell you that the frame#2848 is discontinued. Would you please choose a different frame on our website ? The price of the frame#2848 is $27.95, you can go to choose a frame which the price is around $30, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Juliane Rybicki Time: 2025-01-12 08:48

Q: I don't have an ADD but I can't get past your new system expectation that I have one. Please help

A: Dear customer,we would like to tell you that you can choose single vision lenses directly, please don\'t choose progressive lenses or bifocal with line lenses if you don\'t have ADD values.

Melinda Silguero Time: 2025-01-09 11:26

Q: Is the pd on the glasses or on prescription

A: Dear Melinda Silguero,If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

kimberlybryant1 Time: 2025-01-09 06:26

Q: When will I get my glasses I have 2 orders

A: Dear customer, We are sorry for the delay, we will ship your orders out this week.

Joanna Jaimes Time: 2025-01-08 18:39

Q: Thank you

A: Dear Joanna Jaimes,If you have any problems, please contact us when you are free.

Joan Demmer Time: 2025-01-08 12:53

Q: Is it possible to order the frames only and have lenses put in by my local optomitrist?

A: Dear Joan Demmer, We would like to tell you that you can buy frame only, but we suggest you to ask your doctor about the frame before you buy it. Because some optometrists can not install the lenses on some of our frames.

Joanna Jaimes Time: 2025-01-08 06:44

Q: Hi my adddesd is 3674 Sonoma oaks Ave Perris ca 92571 can u please change my mailing address

A: Dear Joanna Jaimes, Ok, we would like to tell you that we have changed address

Pitts M.Ed. Ms. Time: 2025-01-08 06:19

Q: Hello, I sent an email twice now trying to correct a mistake on one pair of my glasses. Your initial email asked for verification to make sure that everything was correct and I did. However, when I sent an email, I didn't get a response back. I don't want to receive sunglasses that should be regular lenses with a photochromic tint. Thank you. LaToya 4193519611

A: Dear Pitts M.Ed. Ms, we are sorry to tell you that we don\'t receive your emails and do you mean that you want to change glasses#42015 to the glasses with photochromic tint ?

Joanna Jaimes Time: 2025-01-07 17:57

Q: How do I change the address once I have already purchased the item

A: Dear customer, Please tell us your correct address, then we will correct it for you.

Joanna Jaimes Time: 2025-01-07 17:53

Q: I order some glasses but it has the wrong address on it

A: Dear customer, Please tell us your correct address, then we will correct it for you.

jpktytor Time: 2025-01-05 14:42

Q: Hello! I absolutely love your frames! I have a very petite face and notice on your selections are large. Do you have Any Small sizes?

A: Dear customer,we would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&size=1

Heather Robertson Time: 2025-01-02 12:13

Q: Hello, I ordered a pair of glasses but forgot to change the address from our old one. Is there a way to fix this so that I can receive my purchase?

A: Dear Heather Robertson, Would you please tell us your correct address ?

dydup207 Time: 2025-01-02 09:16

Q: I see that my order is marked "not paid". The payment was made 12/25/2024 in the amount of $129. Payment was made by Klarna. Please check your records and correct as I know the payment was made and I do not want to not get my glasses as the frames will not be available.

A: Dear Diana, We would like to tell you that your order is being processed now.

Whitney Houston Time: 2024-12-18 21:51

Q: I thank you ???????? so much I brought 2 glasses from this app where.light we love theh

A: Dear customer, Thank you for being our valued customer. Wherelight is always focusing on quality and really glad to see our happy customers. Thank you again for supporting us. Nice day.

txsmile13 Time: 2024-12-18 11:35

Q: I just received my 2 pairs of glasses and I love them!!! Thank you!!!

A: Dear customer, so glad to hear that, if you have any problems, please contact us when you are free.

Whitney Houston Time: 2024-12-18 09:01

Q: What's going on with my 4 eye glasses that I ordered for advanced shipping ?????????♀?for Christmas I want my order

A: Dear Whitney Houston, We would like to tell you that we will ship your order out this week.

Elimagdy Amaro Time: 2024-12-16 16:27

Q: My order is being in processing to long please let me know about my order #21224020802272

A: Dear Elimagdy Amaro, We are sorry for the delay, we will ship your order out this week.

Elimagdy Amaro Time: 2024-12-16 06:45

Q: My order still shows as processing and also a cancel order. I made to different orders and one of them was ship fast and the seconf one isnt. I want an update please

A: Dear Elimagdy Amaro, We are sorry for the delay, we will ship your order out this week.

Cherish Boomhower Time: 2024-12-11 23:04

Q: Hi. I paid for expedited shipping. Can you make sure the processing time is expedited as well. I really need these glasses as soon as possible.

A: Dear Cherish Boomhower, Ok, we will rush the order for you.

Casey Court Time: 2024-12-10 06:51

Q: Why has my order been finished and in checking for over a week. Why hasn't it shipped yet?

A: Dear Casey Court, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877536470

Candy Franklin Time: 2024-12-05 20:42

Q: Can I please the status of my orders 81124170734592?

A: Dear Candy Franklin, We are so sorry to tell you that the frame#19377 is discontinued. Would you please choose a different frame on our website ? The price of the frame#19377 is $25.17, you can go to choose a frame which the price is around $30, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

kayleesaucedo901 Time: 2024-11-28 09:36

Q: I love it

A: Dear customer, thanks for your support !!!

Shy Time: 2024-11-25 13:48

Q: I would like to know the difference between the blue light blocking and the driving lenses, also whether the driving lenses are tinted or not. Thank you

A: Dear Shy, We would like to tell you that Blue Light Blocking Glasses helps reduce eye strain during screen time. Driving glasses are glasses with an anti-reflective coating to eliminate glare from street lights or headlights, often worn at night. And Driver lenses are not tinted.

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