Consulting Servive Center|WhereLight

Beth Time: 2024-07-25 14:11

Q: Could you just send the sunglasses that have already been made?

A: Dear Beth, ok, we will ship your original order out.

Beth Time: 2024-07-25 00:17

Q: Can you just ship the glasses? I’ve been waiting for over 2 months for them to be shipped. You keep saying to check my email and obviously that isn’t working. You also keep saying that there’s multiple black lense options but when I looked there’s only one black option.

A: Dear Beth Laffan, Sorry, would you please tell us which black tint you want ? And we are sorry to tell you that your glasses are being completed. If you want to change a tint, we need to remake the lenses . And it will cost much more time. Is that ok ?

moonpuma1975 Time: 2024-07-17 09:23

Q: the address on my order is incorrect

A: Dear Jenny, We would like to tell you that we have changed address

Susan Harju Time: 2024-07-15 07:22

Q: The glasses I ordered have not arrived. My credit card has been charged, please refund my payment

A: Dear Susan Harju, We would like to tell you that we can change the Rx for you directly, are you sure that you want to cancel the order ? We sent many emails and SMS to you, but you didn\'t reply us. Please contact us as soon as possible after you receive this email. Thank you.

Beth Time: 2024-07-12 01:25

Q: All I want is for my glasses frames to be single vision polarized sunglasses with mid index with black lenses.

A: Dear Beth, Sorry, would you please tell us which black tint you want ? We have many black tints on our website.

Lozada Hector Time: 2024-07-11 10:19

Q: Greetings! The purpose of my message is to understand the reasons why my order #80624301832300 has not arrived yet. I have previously ordered glasses from you, and this is the first time they have taken longer than expected. I am not sure of the reasons for the delay; if you could inform me, I would appreciate it.

A: Dear Lozada Hector, We would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives at the US, the tracking information will be updated soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877481527

Diego Rosas Gonzaga Time: 2024-07-10 14:13

Q: How do I check my order status I want to know the estimated arrival time of both prescription lenses I ordered however when I got my order all I see is the payment I have made and the date.

A: Dear Diego Rosas Gonzaga, We need to confirm the prescription of glasses#80262 with you. We don\'t find add values in your original Rx, are you sure that you want to choose progressive lenses ? And we need to confirm the PD value since it\'s too big. Most adults have a PD between 54 - 74 mm. The PD 80 is too big. Are you sure that the correct PD is 80? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And we sent many emails to you, please contact us as soon as possible after you receive this email. Thank you.

Beth Time: 2024-07-09 14:34

Q: Yes if it’s still possible I’d like to change the color of the lenses to black. I keep checking my email but I haven’t gotten anything from you.

A: Dear Beth Laffan, Sorry, would you please tell us which black tint you want ?And the emails we sent to you might be in your spam.

Lynda Haverstock Time: 2024-07-07 09:58

Q: I am trying to order my prescription. Under SPHERE and OD is the word Plano. What does that mean?

A: Dear Lynda Haverstock, we would like to tell you that it means zero.

Beth Time: 2024-07-07 00:11

Q: I’ve placed my order over a month ago and my glasses haven’t even been shipped yet. Where are my glasses?? I’m starting to think this is a scam.

A: Dear Beth, would you please tell us whether you still want to change the tint ? We sent many emails to you, but you don\'t reply us. Your glasses are completed. Please contact us as soon as possible after you receive this email.

Belinda Whittington Time: 2024-07-04 15:45

Q: Hello, Do you ship to France ?

A: Dear Belinda Whittington, yes, we can ship to France.

McCracken Time: 2024-07-01 17:52

Q: Do you sell reading glasses? All glasses I looked at were 5he prescription kind. Just regular reading glasses with your cute frames.

A: Dear McCracken,we would like to tell you that you can choose single vision reading glasses directly.

Kloey Laffan Time: 2024-06-28 13:41

Q: I ordered two pairs of polarized prescription sunglasses and after I placed my order I realized I had ordered the mirrored silver lenses when I wanted the dark grey/black lenses and I had emailed the company the said they would get back to me in 1-2 days and it’s been almost a week. On my order it said it would take 4-8 days to be processed and it’s been over 10 days and my sunglasses have not been shipped.

A: Dear Kloey Laffan, we are sorry to tell you that we have sent you the email, but you don\'t reply us. Would you please contact us as soon as possible after you receive the email ?

douthittrc Time: 2024-06-25 09:19

Q: Hello, I only received 1 pair of glasses in my order. The 93359 Red did not arrive. The floral glasses were the only pair in the shipment. Can you provide details? Will you be sending or refunding? Thanks, Robin

A: Dear Robin Douthitt, We are so sorry to tell you that the frame#93359 is discontinued.We sent the email to you, but you don\'t reply us. So we shipped other pairs out first. Please contact us as soon as possible and tell us the new frame you want. You ordered two pairs in the order, but we only have one pair. Would you please choose a different frame on our website ? The price of the frame#93359 is $19.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

luannlane Time: 2024-06-19 06:24

Q: I have not received my glasses. Just wondered where they are. Thank you, luann lane

A: Dear Luann Lane, we would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877407848

Paul Habeck Time: 2024-06-03 07:23

Q: I ordered the frame #20524241320290 about 4 weeks ago .The frame is in green and cost 12.48. Please get back back to me on this matter very soon. Thank you.

A: Dear Paul Habeck, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877423893

valerie3544 Time: 2024-06-02 07:47

Q: Looking for my order 80524141742416. It has been 3 weeks. Please verify the status. It’s been processing for a long time. Also I need to correct my name it appears I was entering my email for the name. Thank you

A: Dear Valerie Schiffbauer, We are sorry to tell you that the frame #7727 is too big, it can\'t fit your PD 60. Would you please choose a smaller frame on our website ? Please tell us the frame name and color. We will change it for you. Thanks for your understanding.

Jessica Regula Time: 2024-05-20 15:06

Q: My order has been in processing for almost a month now so I was just checking on th status of it.

A: Dear Jessica Regula, We are sorry to tell you that we can not make your Rx with the frame#007. Would you please choose other frame ? We would like to tell you that you can send us the link of new frame directly. And we sent many emails to you, but you don\'t reply us. Please contact us as soon as possible.

deborahcoulter Time: 2024-05-18 03:42

Q: Hello, Do you ship to Australia? regards Deborah

A: Dear Deborah Coulter, we would like to tell you that we can ship to Australia.

Ursula Time: 2024-05-17 11:48

Q: Ehat if my P.D doesnt appear in yor page. My PD is 26.5 in one eye. What can I do?

A: Dear Ursula, sorry to hear that, but please tell us the frame you want at first, thank you.

Anthony Cilia Time: 2024-05-13 21:46

Q: Are these for men? https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-3261.html?cid=2

A: Dear Anthony Cilia, we are sorry to tell you that these are not for men. these are for men: https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-3419.html?cid=7 https://www.wherelight.com/eyeglasses/frames/aviator-unique-eyeglasses-4078.html?cid=16 https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-3944.html?cid=2 https://www.wherelight.com/eyeglasses/frames/aviator-unique-eyeglasses-2819.html?cid=16 https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-2984.html?cid=2 https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-3297.html?cid=13 https://www.wherelight.com/eyeglasses/frames/rectangle-simple-eyeglasses-2071.html?cid=2

Anthony Cilia Time: 2024-05-13 21:45

Q: What polarized lens color you recommend fr this please? https://www.wherelight.com/eyeglasses/frames/cateye-classic-eyeglasses-3780.html?cid=18

A: Dear Anthony Cilia, We think Lavender Mirror is good.

Anthony Cilia Time: 2024-05-13 21:44

Q: What polarized lens color you recommend for these please? https://www.wherelight.com/eyeglasses/frames/cateye-gorgeous-eyeglasses-3562.html?cid=7

A: Dear Anthony Cilia, We think Polarised Grey is good.

Rodríguez José Time: 2024-04-29 20:34

Q: Do you ship to PuertoRico ?

A: Dear Rodríguez José, yes, we can ship to PuertoRico.

CINTINA KALAL Time: 2024-04-08 07:37

Q: DO YOU CARRY SMALL OR MEDIUM FRAMES FOR ADULTS?

A: Dear CINTINA KALAL, We would like to tell you that you can choose the frame in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&size=1

CINTINA KALAL Time: 2024-04-08 07:36

Q: DO YOU CARRY SMALL FRAMES

A: Dear CINTINA KALAL, We would like to tell you that you can choose the frame in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&size=1

Vanessaknght Time: 2024-04-05 01:51

Q: Order: 80424050139171: I would like to change the color of my glasses (Fonda) from Brown to Black!

A: Dear customer, ok, we have changed it for you.

RySeveri Time: 2024-03-29 12:50

Q: I paid for expedited shipping and it’s already been 1 week and my glasses aren’t even shipped yet? I paid for 5-10 business days and it’s already been 7 and nothing is even in the mail? Can you please explain this to me?

A: Dear Ry Severi , We are sorry to tell you that the UPS can not accept the box address. Would you please tell us a physical address ? We will change it for you.

Janice l Jackson Time: 2024-03-28 14:19

Q: I have sent two emails now about a pair of prescription glasses that I bought. Now I am tired of sending emails to get this issue resolved. Tell me something.

A: Dear Janice Jackson, Please don\'t worry. We will try our best to help you. Would you please tell us whether only one pair is not good ?

diaz7281 Time: 2024-03-25 20:21

Q: Necesito saber que esta pasando con mi orden que mo a salido 82402181726518 espero que puedan ayudarme

A: Dear Lilliana Diaz, We are sorry to tell you that the frame #19101 is too big, it can\'t fit your PD 60. Would you please choose a smaller frame on our website ? Please tell us the frame name and color. We will change it for you. Thanks for your understanding.

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