Consulting Servive Center

A: Dear Melissa Wourms, We are sorry to tell you that the frame#Ricky 59034 orange_black is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

A: Dear Jaime Richardson, We would like to tell you that we have corrected it for you and you can check the picture below.

A: Dear TM White, Would you please tell us which pair you want to add to your order ?

A: Dear customer, We are sorry to hear that,would you please tell us the order number first ?

A: Dear Keri Bowden, We are sorry to hear that,would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Vanessa Colon, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear fabiola Hierro, Ok, we will ship other completed glasses out first.

A: Dear Jennifer Jerina, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Rasheedah, We would like to tell you that your order#81026031223459 is being processed now.

A: Dear Chekeitha Chambers, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Phyllis Brown, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear Jessica, We would like to tell you that we have corrected it for you

A: Dear Jeannie Mershon, We are sorry to tell you that the frame#Vesper 59281 floral_b is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

A: Dear Valerie Callahan, We would like to tell you that we will ship your order out next week.

A: Dear Holloway Rowena, We would like to tell you that you can log in your email account: rooholloway403@gmail.com to check your order. And we are sorry to tell you that we can not find Aislan frame. Do you have photo of that frame ?

A: Dear Holloway Rowena, We would like to tell you that you can log in your email account: rooholloway403@gmail.com to check your order. And we are sorry to tell you that we can not find Aislan frame. Do you have photo of that frame ?

A: Dear Holloway Rowena, We would like to tell you that you can log in your email account: rooholloway403@gmail.com to check your order. And we are sorry to tell you that we can not find Aislan frame. Do you have photo of that frame ?

A: Dear Holloway Rowena, We would like to tell you that you can log in your email account: rooholloway403@gmail.com to check your order. And we are sorry to tell you that we can not find Aislan frame. Do you have photo of that frame ?

A: Dear Holloway Rowena, We would like to tell you that you can log in your email account: rooholloway403@gmail.com to check your order. And we are sorry to tell you that we can not find Aislan frame. Do you have photo of that frame ?

A: Dear Gilma Velasquez, We would like to tell you that we will ship your order out this week.

A: Dear hannah knise, First, we want to extend our sincerest apologies for the frustration, confusion, and distrust this lack of visible tracking activity has caused you. We fully recognize how misleading it appears to see only a shipping label created with no carrier scan, and we take full responsibility for failing to clearly explain our cross-border shipping process to you upfront. Here is a clear breakdown of how our shipping works: All orders are first consolidated into bulk freight shipments and sent via UPS from our warehouse in China to our dedicated U.S. transit hub. Before this bulk shipment departs China, we pre-generate individual last-mile shipping labels for every order — these labels are for final delivery via USPS, GoFo, or UPS. This is exactly why the tracking currently shows only \"label created\" on the carrier’s website. The tracking number we shared with you only covers the final leg of delivery: from our U.S. transit hub straight to your address. It will not reflect any new scan records until the bulk shipment arrives at our U.S. hub, is unpacked, sorted, and formally handed over to the local delivery carrier. We do not provide tracking information for the initial bulk freight segment from China to the U.S. hub, which is why your tracking has shown no movement up to this point. Rest assured your order is already in transit and on its way to the U.S. hub. The bulk shipment is expected to arrive at the hub within this week, and will be dispatched for final delivery immediately after sorting. Under normal conditions, you can expect to receive your package sometime next week.

A: Dear Tamara Sands, We are sorry for the delay, we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50331764158&requester=WT/trackdetails

A: Dear Dionna Gordon, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Rashell M, We are sorry to hear that,we will cancel these orders and will refund you money.

A: Dear JESSICA RANALLI, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Amy Burns, We are sorry to tell you that the frame#Nocturne 59260 floral_c is out of stock temporarily, so your order is delayed, do you want us to ship other completed glasses out first ?

A: Dear Laura Luna, The 2 cases were shipped separately from your glasses, so they will arrive in a different package. Please don’t worry, we will send them out to you as soon as possible. Let me know if you have any other questions.

A: Dear jaquita.ebron, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear SHAUN Mason, We are sorry for the delay, we will ship your order out next week.

A: Dear Emalee Hurst, Thank you for contacting us regarding your order #80926241318181 and frame MC139. We are sorry to hear the frames are not what you expected. Could you please share more details about what you are dissatisfied with?