Consulting Servive Center

A: Dear Ivaniz Ramirez, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US this week, the tracking information will be updated by USPS soon.

A: Dear Terry, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Terry, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Ramona Smith, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Renee Dixon, We are sorry to hear that,do you check your mailbox ? Could you please double-check the shipping address you provided for the order below and confirm whether it is correct? 1217 Pineview Dr Apt 3, Morgantown ,WV,26505

A: Dear EYDIE MANKOWSKI, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the Yellow glasses to show us the problem first?

A: Dear Marvis Dixon, We’re sorry, but we don’t offer the service of re-lensing customer-supplied frames. You will need to place a brand-new order if you’d like to get a new pair of glasses made.

A: Dear Mariana Zepeda, Is it in your spam ? We would like to tell you that your order is being processed now.

A: Dear Mariana Zepeda, Is it in your spam ? We would like to tell you that your order is being processed now.

A: Dear Ruiz Marie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ruiz Marie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear kate, Thank you , would you please tell us whether your correct PD value is 66 ? And the emails we sent you are all returned, would you please tell us a correct email address ?

A: Dear jayko1988, we would like to tell you that we have emailed the receipt.

A: Dear Jackie, We’re sorry to hear this. Could you please double-check the shipping address you provided for the order below and confirm whether it is correct? 2514 Lucky Ct,Midland,MI,48642

A: Dear anitagooljar, We are sorry to tell you that the frame#Kansandra 58094 orange_a is out of stock temporarily, so your order is delayed. Do you want us to ship other completed glasses out first ?

A: Dear Carter Krystal, Thanks for your understanding. We would like to tell you that we have changed frame to the frame#Quad B60713 floral and we have changed PD value to 60.

A: Dear Carter Krystal, would you please tell us which frame color you want ?

A: Dear Dahlia Gomez, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions about your husband? 1. When your husband focuses through the distance portion of the lenses and looks far away, can he see distant objects clearly? 2. When your husband focuses through the near portion of the lenses for reading, can he see things up close clearly? 3. Could you have your husband put on the glasses and adjust them on his face to see if he can find a position where he can see clearly?

A: Dear Taymaris,we would like to tell you that we have emailed you the new password.

A: Dear Udo Weiss, Did you log in your account first before you added the glasses to your cart ?

A: About order#21026051422518. do you feel dizzy or fuzzy when you wear the glasses ?

A: Dear Patricia Stinchcomb, Thanks for reaching out and sharing your concern. We totally get your confusion, as you’ve ordered this frame successfully before. We’ve switched manufacturers . Our new supplier no longer produces large-diameter lenses, so unfortunately we are unable to fit your PD with this frame at this time. That is the reason this smaller PD option is no longer available. We are really sorry for this inconvenience. Would you like us to suggest some similar frames that will work with your PD?

A: Dear Judy SIMS, We are sorry to hear that,would you please tell us the order number and the frame you want to return?

A: Dear jayko1988, We would like to tell you that we have emailed you the receipt.

A: Dear Deanna Blalock, Are you willing to send the photo to us first ? Our email address is service@mail-wherelight.com

A: Dear Amy Leigh, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want ?

A: Dear karen Oyao, Please don\'t worry, we have received the money and we will process your order immediately.

A: Dear Patricia Chapman, We have checked the original Rx , we find that the sph values and cyl values you filled in the order were all positive, but sph values and cyl values in your original Rx are all negative. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear jayko1988, Would you please tell us the order number first ?

A: Dear kate, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?