Consulting Servive Center|WhereLight

conceitedlooks Time: 2025-05-13 23:45

Q: Hello my order is being processed can I change my pd on the order to the updated prescription I entered. The current prescription is more accurate. Thank you

A: Dear Raketta Emanuel , Do you mean the order 20525132322413 ? please send us the correct PD asap,then we will change for you in the order.

jennyjasodra Time: 2025-05-13 08:09

Q: Can you replace the Pansy green for Quaneisha green-pink

A: Dear Jenny Brady Chester , Okay no problem. We\'ve changed to the new frame #Quaneisha 58078 green-pink color for you in the order.

waltonshabrea Time: 2025-05-13 05:12

Q: Hello, I'm checking on my order. My order number is Order Number: 80525021141578. Thanks!

A: Dear Shabrea Walton , Your order is expected to be shipped this week.

Rhian Time: 2025-05-13 03:38

Q: Hello! Do you ship to the UK please.Thank you!

A: Dear Rhian, yes, glasses can ship to UK

Daphne Block Time: 2025-05-12 18:13

Q: Do all the clip on colors come with the Chandra frames?

A: Dear Daphne Block, yes,all the clip on colors come with the Chandra frames

jennyjasodra Time: 2025-05-12 16:38

Q: My order is being processed can I change one of the frames

A: Dear Jenny Brady Chester , Please send us the name and color of new frame you wanna change. We\'ll change for you in the order

Dagnaris Ruiz Time: 2025-05-12 15:50

Q: Hello, I placed my order on May 5th and on the 8th it showed as preparing for shipment, but it still hasn’t been shipped. Is there an issue with my order? I noticed that one of the glasses I ordered, Hecate, is currently sold out on the website. My order is 80525042137437

A: Dear Dagnaris Ruiz, The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistice with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136208265279943174

Donna Whelan Time: 2025-05-12 10:20

Q: Hello hope you are well? can I add a pair of Aphrodite (18028) GREEN glasses on to my order that is about to be shipped out please? I ordered the same pair (Apr 5, 2024 10:51:23 Order# 20424051051237) so it would be adding the same pair of Aphrodite glasses (same prescription etc ) from that order on to my most recent order to be shipped please? is this possible? thank you , Donna

A: Dear Donna Whelan, We can add the glasses in the order#20525120921106, but we need to charge you the money $54.96. Would you please tell us whether you can accept it ?

Ellis Jeremy Time: 2025-05-12 10:08

Q: Did you all ship the order because UPS has been saying that “UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package.” And I paid for express shipping

A: Dear Jeremy Ellis, The parcel was in transit to the US right before. The system was not updated with logistics information during this time. The package arrives in the US now, the system show the logistics information. It shows that the parcel is expected to be delivered tomorrow.

Skye Grinde Time: 2025-05-11 18:04

Q: Hello I am looking to purchase the Lakin glasses. My pupils are 32 and 33.5. Could I pay extra for you to make the glasses with the closer PD? The smallest you can put is 33

A: Dear Skye Grinde, could you please send us the original Rx?then we can check for you

Dreaj1107 Time: 2025-05-11 11:18

Q: Hi i know my order is still in processing but I am moving with very short notice my order has not yet been shipped can I please chaste my shipping address to my mother's place it would be very helpful. Please let me know my email is Dreaj1107@gmail.com. thank you -Andrea Jamison-

A: Dear Andrea Jamison Okay no problem. Please send us the new address, we\'ll change for you in the order

erica kingslien Time: 2025-05-11 10:08

Q: I need to return a pair of glasses. They just don't sit very well on my face and are hurting my nose. Order numberOrder: 80425231624351 the Grant. Can you please tell me the process on how to do this? I don't see a return button on my order. Thank you Erica Kingslien

A: Dear Erica Kingslien, We sincerely apologize for any inconvenience you may have experienced. Could you send us the picture of wearing the Grant glasses? Then we can check for you.

Aliza Time: 2025-05-11 09:45

Q: My glasses have deep scratches on the lens part :(

A: Dear Aliza Rose, We sincerely apologize for any inconvenience you may have experienced. Could you send us the picture of the deep scratches on the lens? Then we can check for you

pambarlow66 Time: 2025-05-11 09:29

Q: Are all the clip on colors included with the frames called Pearl?

A: Dear Pam,yes.all the clip on colors included

pambarlow66 Time: 2025-05-11 09:27

Q: When ordering the frames called Pearl, are all the clip on colors included?

A: Dear Pam,yes.all the clip on colors included

rdnalvis Time: 2025-05-10 07:53

Q: Placed order and payment page locked stating loading. Waited and decided to try 2nd time with new order 24 hr s later. Same thing happened with the payment page being frozen with ‘loading’. Please advise.

A: Dear Rdnalvis, Could you send us the screenshot of broken part? Then we can check for you

Chris LIm Time: 2025-05-09 14:15

Q: Hi 1. Can I kindly get a phone number to get customer help. 2. I would like to order at least 2 pairs of eye glasses but I will need help with instructions required how I can email my prescription to you and how to place the order. I need progressives and for some reason in the "progressive" suggested frames they do not have an option for progresses. 3. It would be nice before I purchase these glasses I get a range of prices for progressive lenses. This will help decide if I get 2 pairs of 4 pairs etc.4. Please email/call me up until 1am MDT

A: Dear Chris, Could you send us your original Rx? Then we can check the price and frame for you

Chris LIm Time: 2025-05-09 13:57

Q: HI I am trying to place an order but I need to talk to someone. The number online is wrong or not in service. Can you give me some rough prices for progressives I realize there may be additional coss for thinner lenses etc. It is really fustrating that ofen it will say the frame can take progressives but then it does not have an option for progressive in lenses. How much are they approximately ie if thinner etc I see it starts at $39 for lenses?

A: Dear Chris, Could you send us your original Rx? Then we can check the price for you

jullissathaispr Time: 2025-05-09 09:22

Q: 80425272012160 I want to know when it’s going to be shipped

A: Dear Jullissa Fernandez, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=9405536208265274677145&requester=WT/trackdetails

amy beavers Time: 2025-05-09 08:56

Q: I need to buy the silver Elinor frame only. I broke a temple and need the frame only for repair. But I can’t figure out how to buy the frame only.

A: Dear Amy, You can click the \"Frame only\" in the website. Then you can buy the frame

Chris Lim Time: 2025-05-09 08:34

Q: Hi I would like to place an order but cannot find a telephone number. I am finding your webpage hard to navigate and the prices/discounts/promotion seem o change daily - very fast I wanted to take advantage of the BOGO complete glasses (frames and prescription).I had been dealing with Phyllis and it was very hard to find any frames I liked that were in stock or could be used for progressives even though sometimes it says on your page that progressives can be done with them. Like I said I would like to do the BOGO - maybe even 4 pairs. Can you let me know and assist with the ordering - I am techno challenge but could email my prescription/PD etc to make it clear. I am interested in if they work (I have been really disappointed so far) Yasmen; Gracie, Shera, Mandel, Jara, Betty Leach, Estelle, Staci and Tamela. I am hoping at least two if not four would work for progressives. And how much. my prescription is fairly high -5.50 is I think the larest number. i et usually at least 1.61 but will listen to you all. Thanks 780 616 1947

A: Dear Chris, Could you send us your original Rx? Then we can check for you

chelsea.d.kennedy Time: 2025-05-08 14:12

Q: Hello. I mixed up my prescription I need you to fix it please. I just placed the order OS is SPH -2.00 CYL is -5.25 axis is 170 OD is SPH -1.00 CYL is -5.75 and axis is 13

A: Dear Chelsea Kennedy, We\'ve updated the correct Rx for you in the order We\'ll arrange production for you asap.

chelsea.d.kennedy Time: 2025-05-08 14:09

Q: I accidentally mixed up my prescription please help

A: Dear Chelsea Kennedy, We\'ve updated the correct Rx for you in the order We\'ll arrange production for you asap.

Christian Lim Time: 2025-05-08 11:58

Q: Hi. I really like your website but I find it very hard to use. Worse trying to order if i can figure out if the frames can handle progressive lenses. I would like to place an order but can't seem to do it Can you assist? Do you have phone number I can reach for help? I don't really want to wait a day or two. Thank you. Chris 780 616 1947

A: We are sorry to tell you that we don\'t suggest you to choose Tiffany. We can make Tiffany with progressive lenses, but this frame is not very suitable for progressive lenses. About the prescription, we would like to tell you that you can email us the photo of your prescription, then we can teach you how to choose correct lenses and fill correct prescription. About bogo discount, you need to add two pairs of glasses in your shopping bag and fill the code in your shopping bag. Then this discount will be applied to your order. About new customer discount, we would like to tell you that you can use code new30, but this promo code and other promo code can not be used at the same time.

meagen49 Time: 2025-05-08 11:19

Q: Is everything okay with my order?

A: Dear Meagen Evett, All is well with your order so far. Your order is expected to be shipped out next week.

meagen49 Time: 2025-05-08 11:18

Q: Is everything OK with my order?

A: Dear Meagen Evett, All is well with your order so far. Your order is expected to be shipped out next week.

Kate Keisr Time: 2025-05-08 11:06

Q: Hi! I'm trying to buy Albertine, but it won't let me enter a prescription lens...

A: Dear Kate Keisr, Sorry, this frame #Albertine can\'t make Rx. please kindly choose other frames in our website

Angel Williams Time: 2025-05-08 08:24

Q: Good morning checking on an update for my most recent order

A: Dear Angel Williams, Your order is expected to be shipped out next week.

Coleman Nakita Time: 2025-05-07 10:35

Q: I would like to change the frame of one of my orders.

A: Dear Nakita Coleman, We also receive your email. Okay no problem. We\'ve changed to #Powell 58045 purple color for you for order 80525061040243.

alliesoap Time: 2025-05-07 09:14

Q: I was wondering if these glasses were made in the USA or overseas and if I was gonna have to pay a tariff once they shipped

A: Dear Alliesoap, Our factory is in China and the glasses will be shipped from China. According to the US tariff policy, we can\'t afford the whole duty, this is expensive. We will charge a small portion of the tariff based on the amount of your order. You can see the tariff in your order when you pay.

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