Consulting Servive Center

A: Dear Mari, We would like to tell you that we have corrected it for you

A: Dear Jean Malcom, Thank you so much for letting us know you love your glasses—that truly means the world to us! We are sincerely sorry to hear about the frustrating issue with the loose arms, especially after everything you\'ve been through with your previous orders. Even when the screws are fully tightened, this is a common issue that happens over time as the hinge area gets slightly stretched from regular wear. The good news is that it\'s usually easy to fix safely at home with these simple steps: Grab a hairdryer and set it to the lowest heat setting. Warm the curved end of each temple arm (the part that sits behind your ear) for 10-15 seconds—just enough to make the plastic slightly flexible, not hot to the touch. Wrap a clean soft cloth around the arm to prevent scratches, then gently bend the end inward just a tiny bit towards your head. Put the glasses on to test the fit, and repeat this process little by little until they feel snug but comfortable. If the glasses also slide down your nose, you can gently squeeze the nose pads together slightly for a better fit on your bridge. Please go slow and do not use excessive force or heat, as this could damage the frame. If these steps don\'t work or you don\'t feel comfortable adjusting them yourself, just let us know immediately.

A: Dear Ansheika Bailey, We are sorry to hear that,your package might be lost in transit. Concerning your case, we can remake glasses for you, would you please tell us whether you can accept it ?

A: Dear Cole Kory, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Tonya Howard, Sorry, do you mean you still want order#80626051948459 ?

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear LaWanda SHIPMAN, We are sorry to hear that,would you please tell us the reason why you want to return ? And would you please tell us which pair you want to return ?

A: Dear customer, Would you please tell us which pair you want to add to your order ?

A: Dear Kara Russell, We are sorry to hear that,would you please tell us which pair you don\'t like ?

A: Dear Luticha Doucette, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Loren Franco, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

A: Dear customer, We are sorry to hear that,do you contact your local GOFO office ?

A: Dear Megan, Would you please tell us which frame you want to order ?

A: Dear Marianne Bennett, We are sorry to tell you that we can not make frame#Bubbly with your correct PD value 58, would you please choose other smaller frame ? And would you please tell us whether your sph values are positive ?We sent many emails to you,but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Erin Melendez, Ok, we will process your order .

A: Dear customer, Do you click\"have two PDs \" ?

A: Dear Donna Smyth, Sorry, we don\'t receive the photo of your original Rx,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Maria Rose, We are sorry to hear that,but would you please tell us your order number first ?

A: Dear Erin Melendez,thanks for your reply, but we are sorry to tell you that we can not make sure that you will receive your glasses by June 9th. Do you still want these glasses ? If you don\'t want them, we will cancel your order and refund you money.

A: Dear Harvie Schreiber, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear customer, We have checked your previous order and we find that your correct PD value is 63. Are you sure that your correct PD value is 74 now ? The PD is very important to your vision. We need to make the lenses according to your correct PD. If you insist on making glasses with PD and not change frame to match your correct PD , you may feel dizzy or can\'t see clearly when wearing. In this case, we\'ll not support refund or remake. Are you sure about this？ Please let us know your final decision.

A: Dear customer, We have checked your previous order and we find that your correct PD value is 63. Are you sure that your correct PD value is 74 now ? The PD is very important to your vision. We need to make the lenses according to your correct PD. If you insist on making glasses with PD and not change frame to match your correct PD , you may feel dizzy or can\'t see clearly when wearing. In this case, we\'ll not support refund or remake. Are you sure about this？ Please let us know your final decision.

A: Dear customer, We would like to tell you that you will receive your package next week. You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en/details/7321315579720785

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

A: Dear Brenda, Ok, we have corrected it for you.

A: Dear customer, We are sorry for this,your package might be lost in transit, concerning your case, we can remake glasses for you. Would you please tell us whether you can accept it ?

A: Dear Angela, We would like to tell you that we have shipped glasses out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X156A0464207630&requester=WT/trackdetails

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Cindy Vang, We would like to tell you that we have returned points to your account vangl.cindy@gmail.com

A: Dear Erin Melendez, We notice that correct PD is 63 and the frame#Pilot 1938-1 silver color and the frame#Navigator 2428-1 green can\'t make PD 63 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose two new frames in our website to match your correct PD 63? And let us know the name and color of new frame. Then we can change for you in the order.We sent many emails to you,but you don\'t reply us, if you can receive this email, please reply us asap.