Consulting Servive Center|WhereLight

Hall James Time: 2026-05-18 11:58

Q: Please send my 100.coupo n code to this email address homeplace89@hotmail.com I think you sent it to the wrong one Thank you for hopefully sending it promptly so I can get the correct glasses

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

Hall James Time: 2026-05-18 09:09

Q: You have my email wrong the last part should be @hotmail.com

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

Taylor Davis Time: 2026-05-18 08:13

Q: Order number- 80526051847131 placed on May 5th. I received an email on 5/12 that my order was shipped and there is no other update since. I paid for advanced delivery so why hasn’t anything updated since? I ordered these glasses with the intent on receiving them by Wednesday 5/20 and still nothing.

A: Dear Taylor Davis, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

missmargaret13 Margaret Time: 2026-05-18 08:06

Q: Wondering when I glasses with ACTUALLY be sent out? I got a usps number but it’s hasn’t move since the 15th

A: Dear Margaret, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:06 pm on May 11, 2026 in HERSHEY, PA 17033. Do you check your mailbox ?

tonie duckworth Time: 2026-05-18 08:01

Q: brown

A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

tonie duckworth Time: 2026-05-18 08:01

Q: brown

A: Dear Tonie Duckworth, Thanks for your understanding. We would like to tell you that we have changed glasses. We will process your order immediately.

harmoneyjohnson8 Time: 2026-05-18 06:53

Q: I never received my glasses and it’s marked as delivered

A: Dear customer, We are sorry to hear that,but do you mean that you don\'t receive order#80126191252478 ?

atthehairnet Kerri Time: 2026-05-18 05:48

Q: I ordered my glasses last night my total was 156.54 but I was charged 242.24 … How do I get a refund on the over payment ?

A: Dear Kerri Olah-Brennan, Thank you for bringing this to our attention immediately. We have thoroughly checked your order and confirmed that this is a system display error on our end. Your actual payment amount is completely correct and matches the price you agreed to at checkout. The incorrect amount shown on the order details page is purely a visual glitch and will not affect your order processing, shipping, or any future transactions. We sincerely apologize for the confusion and concern this has caused you. Our technical team is already working to fix this issue to prevent it from happening to other customers. Please rest assured that your order is being processed normally, and you will receive your glasses as scheduled. If you have any other questions, please don\'t hesitate to contact us. Thank you for your understanding.

SONYA RICE Time: 2026-05-17 18:05

Q: My PD is 61.5 and I wear size large frames. The PD recommended for the frames I've selected is 64 - 70. I have close set eyes. Please advise

A: Dear SONYA RICE,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Hall James Time: 2026-05-17 10:50

Q: Please send the email with the code for 100. So I can reorder my glasses. Even though you obviously didn't use the right prescription. If I don't receive it by tomorrow I will be forced to report your business to Facebook for fraudulent business. Thank you

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

Ashley Baucham Time: 2026-05-17 10:34

Q: My package is getting sent back it says the address is insufficient my address is 618 W Dryden St, Apt 205 Glendale CA 91202

A: Dear Ashley Baucham, We would like to tell you that we have corrected it for you. We will redeliver package to you when we receive it.

rrclark120 Time: 2026-05-17 10:14

Q: Order number /SF6047528284172 I have contacted GOFO to inquire about my shipment. They responded that they have not received anything from you as yet. It’s been close to a week since you sent an email stating that it had shipped. Where are my glasses?

A: Dear Rosie Clark, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

Sheletta Buckley Time: 2026-05-17 07:45

Q: Good morning, I purchased 2 pairs of glasses and I cannot wear them because of the following: 1. Things up-close are warped and things far away are not clear. 2. When I look through the lenses separately, it appears as though it is the prescription for my contacts. Can you help to correct this? Thank you

A: Dear Sheletta Buckley, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us whether your correct PD value is 71.5 ?

Jessica Clarke Time: 2026-05-17 07:11

Q: My order got shipped and I had paid for the fast delivery. But it’s been about 2 weeks and still nothing. And no update on the tracking

A: Dear Jessica Clarke, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

lmangell Time: 2026-05-17 04:30

Q: My glasses have been out of processing and being checked for over a week. Any idea when you will ship them out to me? Please advise because they appear to already have been made. Order almost a month old and now seems stalled. Thanks!

A: Dear lmangell, We are so sorry for the delay. We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out asap.

AAron Time: 2026-05-17 01:09

Q: is it ok to buy a pair of glasses without any prescription to see how it fits first, then return it and purchase it again with my prescription? i dont mind any of the shipping costs. i just want to try on the frames in person first, then decide if those frames will fit me.

A: Dear AAron, We are sorry to tell you that we don\'t support this.

michelle Time: 2026-05-16 21:44

Q: I have never ordered from you guys and there’s a coupon for new costumer advertised on the link I clicked of instagram and when you google BOGONEW but it’s not working and I have a screen shot of it

A: Dear Michelle, We are sorry to hear that,would you please take a screenshot of it to show us problems first ?

Tarnisha Woodley Time: 2026-05-16 15:08

Q: Please ship to 3650 western branch blvd A4 Portsmouth Va 23707

A: Dear Tarnisha Woodley, We would like to tell you that we have corrected it for you

alyssawestberry Time: 2026-05-16 14:56

Q: Can I change my shipping address?

A: Dear cutomer, Would you please tell us your correct address so that we can correct it for you ?

rrclark120 Time: 2026-05-16 14:32

Q: I keep checking on the delivery status of my glasses, but it just says that a label has been created and nothing about when I can expect them to be delivered.

A: Dear Rosie Clark, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

baoanqi Time: 2026-05-16 14:27

Q: 20426232207083 Regarding your above order number. I received the glasses but the prescription is not right. I have the same prescription from a local optometrist. They do not match at all. How do I return these?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Katherine Rodriguez Time: 2026-05-16 14:22

Q: I just bought a pair of glasses before sign up and I dont know how de track the order

A: Dear Katherine Rodriguez, We would like to tell you that you can log in email account kathyrodz7@yahoo.com to check order.

Liza Jimenez Time: 2026-05-16 14:13

Q: Order# 20426251712322 2 pairs of glasses were ordered in this order with purple photocromatic lenses. Neither pair transitins to purple. Please let me know what can be done to fix the lenses are provide reimbursement for the fee already paid for photocrome.

A: Dear Liza Jimenez, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Hall James Time: 2026-05-16 12:40

Q: Still haven't received the email code .I am very disappointed

A: Dear Hall James, we sent it to you again, you can check your email or your spam folder.

Kristie Phares Time: 2026-05-16 05:54

Q: is there a way to order without the anti reflective coating?

A: Dear Kristie Phares, We are sorry to tell you that we can not make lenses without anti reflective coating.

tonie duckworth Time: 2026-05-16 04:34

Q: The black

A: Dear Tonie Duckworth, We are sorry to tell you that we don\'t have KARREN in grey/black color, we only have brown or clear color. Would you please tell us which color you want ?

a_longton Time: 2026-05-16 01:21

Q: I realized that I needed to cancel one of my orders. May I please do that? Order 80526160111148 I will then place a new order. I apologize for the inconvenience. Thank you so much.

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to cancel ?

mandmzamudio Time: 2026-05-15 17:35

Q: Hello I sent a message just a few minutes ago I went to look at my account and see the add is not on there where I look at my prescription. I am slightly panicking since I ordered 6 pairs of glasses and they are all blurry. When I ordered I was unable to upload my prescription from my optician. Can someone let me know if there is anything I can do… Thank you so much

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

mandmzamudio Time: 2026-05-15 17:21

Q: Hello I received my glasses today, and they are all blurry. I am assuming something went wrong with the ADD… If someone could please help me. Thank you

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

lawrenceclovis49 Time: 2026-05-15 16:41

Q: Im havimg trouble processing my payment

A: Dear Shana Smith, Do you log in correct email account: lawrenceclovis49@gmail.com ?

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