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Consulting Servive Center

Quick Danielle    Time: 2026-02-13 17:02
Q: Whats the process of placing a return?
A: Dear Quick Danielle, We are sorry to hear that,would you please tell us the reason why you want to return first ?
Quick Danielle    Time: 2026-02-13 17:01
Q: Return Whats the process to place a return?
A: Dear Quick Danielle, We are sorry to hear that,would you please tell us the reason why you want to return first ?
Cheryl Cruz    Time: 2026-02-13 16:52
Q: Order # 80226131644411 I accidentally ordered the same frames I previously ordered already.. can I change that frames
A: Dear Cheryl Cruz, Please don\'t worry, would you please tell us which pair you want to change and new frame you want ?
lamyee888444     Time: 2026-02-13 16:47
Q: My glasses are already broken the arm came off
A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number first ?
LynDel Long    Time: 2026-02-13 16:16
Q: Order #20126301718281 Can you please tell me tracking information for this order prior to it reaching USPS? Is there a way to track it enroute? Thank you. LynDel Long
A: Dear LynDel Long, We are sorry to tell you that we don\'t know the accurate package, but you can check https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails , https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails or https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails
ivanawhite1975     Time: 2026-02-13 11:50
Q: Hi I ordered the blue frame heart glasses they are too big for my face they will not even sit on my face I would like a refund how do I go by doing a return
A: Dear Ivana White, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Beth    Time: 2026-02-13 10:40
Q: I have a pair of Deja frames for $1 in my cart in gray and want to add a second pair in tortoishell but the price of the 2nd frame shows up as $16.07. I want to take advantage of the fabulous frame price and also the BOGO, how do I order the 2nd pair??
A: Dear customer, You can fill bogo discount code in your shopping bag directly.
pandalov3r21     Time: 2026-02-13 09:25
Q: I redeemed a pair of glasses with my points but I accidentally clicked on the wrong ones. How can I remove that redemption so I can redeem my points for the correct pair??
A: Dear customer, We would like to tell you that we have returned points to your account.
Antoinette Ingram-Harris    Time: 2026-02-13 09:18
Q: Hi I purchased the Keisha frame. They broke in two places. I see that they are no longer available. Is there another frame that I can put the lenses in?
A: Dear Antoinette, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Ella Medalyer    Time: 2026-02-13 06:56
Q: Hello. The arms of the glasses I purchased from wherelight have broken, I would like to request replacement arms please.
A: Dear Ella Medalyer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Adell Wishart    Time: 2026-02-13 06:56
Q: Order # 20226130645346. The delivery address on the order has the wrong zip code. Please send it to the address located in my profile. The address with the 11433 zip code is the correct address.
A: Dear Della, We would like to tell you that we have corrected it for you.
Darcia Malachi    Time: 2026-02-13 04:50
Q: BOGO CODE WILL NOT WORK
A: Dear Darcia Malachi, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us problem in details ?
Amanda clark    Time: 2026-02-13 03:31
Q: Hello. My order says that it was delivered but I could not find it anywhere? It was not handed to me or left at my home or through the letterbox. Thank you SF6047292359328
A: Dear Amanda Clark, We are sorry to hear that,would you please double check the address you filled below ? Is it correct ?27 villeboys close,abingdon,Oxfordshire,OX14 3XP,GB
C Love    Time: 2026-02-12 23:05
Q: Looking for Dominic cateye tortoise eyeglasses like the one shown on model
A: Dear customer, We are sorry to tell you that we don\'t have Dominic in tortoiseshell. https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-2604.html
C Love    Time: 2026-02-12 23:03
Q: Looking for Dominic cateye
A: Dear customer, We are sorry to tell you that we don\'t have Dominic in tortoiseshell. https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-2604.html
Sandra Achi    Time: 2026-02-12 21:02
Q: my shipping address is wrong
A: Dear Oroama, Would you please tell us your correct address ?
Stormie Smith    Time: 2026-02-12 17:07
Q: Hello my recent purchase I received unfortunately has one pair that is significantly crooked. I have photos to show.
A: Dear Stormie, Please don\'t worry,you can try to adjust the frames by yourself first. If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear.
Lisa Chambers    Time: 2026-02-12 16:06
Q: Order: 80126300057159 Shipped Bristol Color: Black Nidia Color: Pink *Hello both of these frames arrived with factory defect. The arm is connected to the frame and force the pairs to be crooked. It cannot adjust because it is so out of alignment the fit is not able to be fixed. Please can you resend. We order many times from where light. My son loves his new glasses from another order thank you, Lisa
A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Lisa Chambers    Time: 2026-02-12 16:00
Q: Upon checking 80126300057159 I can see BRISTOL is also having factory defect because the arm is totally higher attached at a different place in the frame making glasses crooked and impossible to adjust. Also NIDIA is the same. I like these frames. Can you please resend without faulty frame? I love where light and order many times. Usually the frames arrive perfectectky. Sometimes the tint is off. My son love his glasses from another order.
A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Lisa Chambers    Time: 2026-02-12 15:51
Q: Hello, from order 80126300057159 BRISTOL is fitting so loosely inneed a different frame. Please can I exchange?
A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Lisa Chambers    Time: 2026-02-12 15:50
Q: Hello?from order 80126300057159 NIDIA arrived with a factory defect. One arm is much higher making glasses crooked without defect. One can see the frame setting is crooked and will not adjust correctly to sit on the face.
A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Lisa Chambers    Time: 2026-02-12 15:48
Q: Hello, from order 80126300057159 NIDIA is factory defective with arms misplaced out of alignment and they do not sit because one arm is higher than the other. Please can you send a pair that is not crooked. We can’t adjust the arm because it is a factory defect.
A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Lisa Chambers    Time: 2026-02-12 15:43
Q: Hello, from the order 80126300115326 HYPE frames are an actually a child frame but advertised and modeled by an adult. The arms do not fit tadikt head size. Please can you refund so I can reorder adult frame size.
A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Lisa Chambers    Time: 2026-02-12 15:40
Q: Hello, from order 80126300115326 the HYPE frames are actually child’s frames. They are modeled on an adult face and while the lens size could be correct, with a child measurement the do not fit at all in an adult face behind the ears. They are too small.
A: Dear Lisa Chambers, About Bristol and Nidia,in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About HYPE,are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
myshelasia     Time: 2026-02-12 12:05
Q: i got the last order so nothing is wrong with my address What happened why did they return it? When you send it again i expect to get priority shipping so days only till i get my package. 2 day shipping is preferred.
A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 8280 Geneva Pointe Drive, Apartment 113 ,Elk Grove,CA,95624,US
Thea Knowles    Time: 2026-02-12 10:28
Q: My order number is 80226121025585. I used PayPal to pay but realized it has my old mailing address which is a PO Box. My up to date mailing address is 471 Gunnison Way Grand Junction CO 81504. Is it possible to update this? Thank you!
A: Dear Tay Knowles, We would like to tell you that we have corrected it for you
Elizabeth L Green    Time: 2026-02-12 10:12
Q: I put my first order for 2 pairs of glasses in on February 2,2026. I did not receive an email notification but my money was taken from my card. can you please help me find my order.
A: Dear Elizabeth L Green, We would like to tell you that you can log in happyhoney@gmail.com account and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201763298
Amanda clark    Time: 2026-02-12 10:00
Q: Hello. My ordered says delivered but I don’t have it ? It says delivered to London ?? Thank you
A: Dear Amanda Clark, We are sorry to hear that,would you please double check the address below ? Is it correct ? 27 villeboys close,abingdon,Oxfordshire,OX14 3XP,GB
Euralonderh    Time: 2026-02-12 09:50
Q: Hello- Thank you for replying to my message. However since the delay was due to the Chinese Holiday. Please just go ahead and cancel my order and refund my money back to my Paypal account. So, please cancel asap please. I will place another order later.
A: Dear Euralonderh, ok, we will cancel your order and will refund you money.
Shannon Musgrove    Time: 2026-02-12 08:42
Q: I have received my order. One of the glasses I ordered does not fit. They won't stay on my face. I have applied the nose stickers but they are still not helping. It's only one of them that I'm having trouble with. Could you please help?
A: Dear Shannon Musgrove, We are sorry to hear that,would you please tell us which pair doesn\'t fit ?
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