Consulting Servive Center|WhereLight

Rachel Ward Time: 2025-03-26 11:56

Q: My order is in the ninth day of "processing" after I bought the glasses. Web site says 4-8 days is normal. What is going on?

A: Dear Rachel Ward, We are sorry for the delay, we will ship your order out this week.

Goodman Roseland Time: 2025-03-26 11:37

Q: It has been almost two weeks, and my order is still processing. Can you tell me when my order will ship? I received an email stating it will ship this week, but it is still processing as of today.

A: Dear Goodman Roseland, please don\'t worry, we will ship your order out tomorrow.

Goodman Roseland Time: 2025-03-26 11:36

Q: It has been almost two weeks, and my order is still processing. Can you tell me when my order will ship? I received an email stating it will ship this week, but it is still processing as of today.

A: Dear Goodman Roseland, please don\'t worry, we will ship your order out tomorrow.

Candidita Benavides Time: 2025-03-25 17:43

Q: .I am needing to order new glassed but they are now bifocals, Can I get the no line bifocal? I am needing ASAP as I will be heading out of state please let me know so that I can place my order ASAP

A: Dear Candidita Benavides, we would like to tell you that you can choose progressive lenses directly.

Goodman Roseland Time: 2025-03-24 19:18

Q: why is it taking so long for my glasses to ship?

A: Dear Goodman Roseland, We would like to tell you that we will ship your order out this week.

Geraldine Pedraza Time: 2025-03-24 10:11

Q: Hello. I would like a status update on my order please.Thank you.

A: Dear Geraldine Pedraza, We would like to tell you that we will ship your order out this week.

Cynthia Foster Time: 2025-03-18 12:05

Q: I paid to have expediting shipping, and I have not received my glasses yet. I don't even know if they are coming or not. But at any rate, I need my money back. This was $81 and some change that I do not have to throw away. The classes should have been here already. I expect to have communication sent back to me or payment in my account. Thank you

A: Dear Cynthia Foster, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. And we have sent several emails to you, but you didn\'t reply us, please contact with us as soon as possible if you receive this email. Thank you.

Delia R Whitman-Hodges Time: 2025-03-18 10:01

Q: Hello I placed an order on March 9 but have had no communications from you and I do not see my order listed. Please advise that you have my order near completion.

A: Dear Delia, We are sorry for the delay, we would like to tell you that we will ship your order out this week. You will receive it soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Tonni Chew Time: 2025-03-17 12:51

Q: What is your telephone number to contact about my order?

A: Dear Tonni Chew, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940000816089

Tonni Chew Time: 2025-03-17 12:50

Q: Where is my order?

A: Dear Tonni Chew, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940000816089

Amber Cheras Time: 2025-02-25 05:19

Q: Hi can you please tell me what day this week my glasses will ship and what day they will get to me? My vision is very bad without them and I’m having bad headaches . Thanks.

A: Dear Amber Cheras, We would like to tell you that we will ship your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

eileenbrasher2012 Time: 2025-02-21 15:54

Q: I was sent a tracking number on 16 February, one week ago, and it says that they still don’t have the shipment… So sending me a tracking number doesn’t mean that the item has shipped and it shouldn’t take a week to get the item to them, I’ve already been waiting a very long time for these glasses and I would like to know when they actually plan on shipping

A: Dear customer, we would like to tell you that your item arrived at the USPS facility in AURORA, CO 80018 on February 23, 2025 at 12:13 pm. The item is currently in transit to the destination. You will receive it soon.

jilliygirl Time: 2025-02-21 13:22

Q: Where is my order. Order number 80125250410490

A: Dear Gillianne Duncan, We are sorry for the delay, we have shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877951334

Trigg Laura Time: 2025-02-21 11:43

Q: Hello I was wondering when I would be receiving my order? I never received an expected delivery date.

A: Dear Trigg Laura, We are sorry for the delay, we would like to tell you that we have shipped your order out and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877949010

b.autumne.ab Time: 2025-02-21 06:23

Q: Hello, my package was shipped on 2-19-25, however I haven’t been provided an update on it as of yet. My order no. is 80225072259040

A: Dear custome, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940000674832

Dailey Arminta Time: 2025-02-19 06:21

Q: Can I replace my out of stock frame for the Odessa frame in the color Tortoiseshell

A: Dear Dailey Arminta, Thanks for your understanding. We would like to tell you that we have changed frame. We will process your order immediately.

Dailey Arminta Time: 2025-02-19 04:31

Q: Can you specify by the name of the frame please?

A: Dear Dailey Arminta, Thanks for your understanding. We would like to tell you that we have changed frame. We will process your order immediately.

Bagalee Ortez Time: 2025-02-18 23:38

Q: Hello, I was wondering when will I be receiving my glasses. Unfortunately my dog chewed and broke my grasses. Thank you and best regards, B. Ortez

A: Dear Bagalee Ortez, we would like to tell you that we will ship your order out this week.

cjack213 Time: 2025-02-18 16:16

Q: I have a question regarding my prescription that I sent to your order form after being asked to include it because there was no where to add the "PL" letters next to the OD part of the prescription that you are requesting on your form. I don't know if you will get my prescription correct looking at this!? ?I'm sure that you know better than I how to process these letters in place of usual numbers that you had available. But I am rather confused on how I should have relayed that prescription to you. I'm sure that I've confused you as much as I am, but hopefully whoever gets this email will understand. ?I've attached another copy of my original prescription hoping that we can be sure to get my prescription for the new glasses done correctly. Thank you for your time and your patience and thank you in advance for your reply.? Sincerely, ?Mrs Jackson Order #80225150243396

A: Dear customer, We have checked your prescription and the prescription you filled is correct.

Amy Huffer Time: 2025-02-18 10:15

Q: I’m getting very upset and pissed off :/ it’s been two weeks since I placed my order, no email replies :/ and no confirmation…am I getting scammed here?! Pleaseee reply

A: Dear Amy Huffer, We are sorry for the delay, we will ship your order out this week.

Dailey Arminta Time: 2025-02-18 08:20

Q: I placed my order at the end of January and I have yet to receive any tracking information

A: Dear Dailey Arminta, We are sorry for the delay, the frame#L468 is out of stock, would you please choose a new frame ?

Jolleen Kay Time: 2025-02-17 16:28

Q: Placed order 1/26/25. Paid express shipping 7-14days. Have not received. Has been 21 days. Please advise.

A: Dear Jolleen Kay, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877945135

Abeni Taylor Time: 2025-02-17 15:08

Q: Why is this order taking so long ? Code : 80125241714111

A: Dear Abeni Taylor, We need to confirm the prescription with you. Would you please take a photo of your prescription of order#80225051520069 and attach it in the email so that we can check it for you ? About the order#80125241714111,we are sorry for the delay, we will ship this order out this week.

Alora Ennis Time: 2025-02-17 06:21

Q: My order says still processing but I ordered 2 weeks ago and paid I want my glasses

A: Dear Ennis Alora, We find that you have placed the order#80125210759373, are you sure that you also want the order#82312190636520 ?

gwendolyn phillips Time: 2025-02-17 04:24

Q: Order #20125280840202 Why are my glasses are still in processing? I have paid for them. 859-227-0856

A: Dear Gwendolyn Phillips, We would like to tell you that we will ship your order out this week.

Gwendolyn Phillips Time: 2025-02-17 04:19

Q: I have paid for my glasses why are they still processing? I have the same prescription I had last year.

A: Dear Gwendolyn Phillips, We would like to tell you that we will ship your order out this week.

barbarabrown345 Time: 2025-02-16 19:12

Q: I placed my order over a month ago and it’s till processing. When will my order by ready and shipped.

A: Dear Barbara Brown, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us. If you see this message,please contact with us as soon as possible.

Monique Jackson Time: 2025-02-13 09:43

Q: Checking the status of my order and when it will be shipped

A: Dear Monique Jackson, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&pd=55

Vallarie Smith Time: 2025-02-11 16:47

Q: This is the third well I've heard that is shipping this week! Where the hell is my order?

A: Dear Vallarie Smith, We would like to tell you that we will ship your order out this week.

Lourdes Rodriguez. Time: 2025-02-11 09:51

Q: order #20125280727051 Hello this is my 3rd email asking where is my order and i have not gotten any answers. can some please email me back .

A: Dear Lourdes Rodriguez, We would like to tell you that we will ship your order out this week.

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