Consulting Servive Center

A: Dear Hector Nunez, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear jem.e.kolber, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear davis william, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Sharlena Wilson , We need to confirm the prescription with you since the prescription you entered in the order is different the one you uploaded. Would you please tell us which one is correct ?

A: Dear mrscredle2013 LaToya, About single vision lenses, would you please tell us whether you wanted single vision reading glasses ? About bifocal lenses, would you please tell us whether you feel dizzy or fuzzy when you wear this pair ?

A: Dear sharmanrobinson, We would like to tell you that we have changed pink frame#Shelby to red frame#Shelby

A: Dear david augustyniak, ​we have checked your order and we are sorry to tell you that you ordered bifocal with line glasses in the order. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $80 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Ashleigh Butler, We are sorry to hear that,could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the Bartley glasses you purchased from us?

A: Dear Andrea Baldwin, We would like to tell you that we have corrected it for you

A: Dear Angela Behrll, We are sorry to hear that,would you please tell us which pair you want to return and the reason ?

A: Dear MHK, we would like to tell you that we have emailed you the code, you can check it in email. You can fill the code in your shopping bag before you pay money. This coupon and other promo code can not be used in one order at the same time.

A: Dear keisha_mcquillan, We would like to tell you that we have emailed you the receipt.

A: Dear Yan Wang, We are sorry to tell you that this frame only has one size.

A: Dear D Re, We are sorry to tell you that we can not make Hestia with your correct PD value, would you please choose other frame ?

A: Dear Kim Reynolds, Would you please tell us your correct address so that we can correct it for you ?

A: Dear TOYE JOHNSON MCSWAIN, we would like to tell you that we have emailed you the code.

A: Dear Amanda Siniard, We can change Rx for you, but your order is being processed now, so we need to charge you processing fee $5.99, would you please tell us whether you can accept it ?

A: Dear customer, Thanks for your understanding. We will remake eyeglasses for you.

A: Dear patchesandbenji91, We are sorry for the delay, we will ship glasses out next week.

A: Dear patchesandbenji91, We are sorry for the delay, we will ship glasses out next week.

A: Dear Dy Sullivan, We would like to tell you that we have corrected it for you

A: Dear Elizabeth,We sincerely apologize for the inconvenience and disappointment caused by the lack of a virtual try-on feature across all our frame listings. Each frame style requires dedicated 3D modeling and precise optical calibration to support the try-on function properly. Given our extensive and regularly updated frame catalog, we are rolling out this feature in phases, prioritizing our most popular and classic collections first. We greatly appreciate you bringing this to our attention. Your feedback will be shared directly with our product team to help accelerate the expansion of try-on functionality to more styles. Thank you for your understanding.

A: Dear keita adja, We would like to tell you that we have shipped your order out. Your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on July 16, 2026 at 9:23 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9235990323596306627472

A: Dear Emily Perrone, We have reset the password for you and have emailed you new password.

A: Dear sescilys, We are sorry for this, your package might be stolen, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

A: Dear Cityana Yohannes, Ok, we will delete your account.

A: ​Dear Laura Belarbi, we have checked the Rx you upload, we find that the sph values you filled in the order are positive, but the sph values in the Rx you upload are negative. And we also find that one of Rx you saved in your account is also incorrect. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Corvelle Mason, We are sorry to hear that,would you please tell us which pair you want to change and new frame you want ?

A: Dear Corvelle Mason, We are sorry to hear that,would you please tell us which pair you want to change and new frame you want ?

A: Dear Patricia, Please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?