Consulting Servive Center|WhereLight

degreene1 Time: 2024-11-18 14:24

Q: How do I order glasses in wishlist

A: Dear customer, we would like to tell you that you can click \"more details\" and then you can add the glasses in your shopping bag.

degreene1 Time: 2024-11-18 14:06

Q: I want to order the 4 pair of glasses I. My wishlist I donot see anything that says order Please help

A: Dear customer, we would like to tell you that you can click \"more details\" and then you can add the glasses in your shopping bag.

degreene1 Time: 2024-11-15 17:45

Q: I am a first time customer I have 4 glasses in wish list that I want to order I want to make sure they fit my round face Hiw do I order them

A: Dear customer, we would like to tell you that you can use \"try on \"function on our website.

Buononato Patty Time: 2024-11-12 07:26

Q: I forgot to change to my new address please send my order to 33 Broadway Amenia, NY 12501

A: Dear Buononato Patty, We would like to tell you that we have changed address in the order, please don\'t worry.

Frances Marrero Time: 2024-11-12 05:41

Q: Where in my order

A: Dear Frances Marrero, Please don\'t worry, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on November 13, 2024 at 12:43 am. The item is currently in transit to the destination. You will receive it soon.

Frances Marrero Time: 2024-11-12 05:41

Q: My order status

A: Dear Frances Marrero, Please don\'t worry, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on November 13, 2024 at 12:43 am. The item is currently in transit to the destination. You will receive it soon.

Frances Marrero Time: 2024-11-12 05:39

Q: My order status

A: Dear Frances Marrero, Please don\'t worry, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on November 13, 2024 at 12:43 am. The item is currently in transit to the destination. You will receive it soon.

arbor coy Time: 2024-11-08 20:16

Q: hey ! so i ordered a couple frames from yall a couple weeks back -- they're rly cute but unfortunately i wasn't able to retrofit the lenses into them that i was hoping to put in. thus i was hoping i could return the glasses ? thanks !!

A: Dear Arbor Coy, we are sorry to hear that, please don’t worry, we will try our best to help you. And concerning your case, please send us the photo of your original prescription and the lenses you want first. After checking that, we can give you a discount of the new order so that you can buy prescription glasses on our website directly.

Virginialc08 Time: 2024-11-08 16:30

Q: Hello. I did not realize that order 81124081624345 had the wrong address when I placed it. The correct address is 540 W. Third street Lexington, KY 40508

A: Dear Carmical Virginia,The address has been corrected. Wishing you a happy life

Karen Samson Time: 2024-11-08 09:24

Q: When can I expect my order: # 21024261227413 ? thanks for a speedy reply: Karen.samson@gmail.com

A: Dear Karen Samson, We would like to tell you that your item arrived at our USPS facility in AVONDALE, AZ 85323 on November 8, 2024 at 8:20 pm. The item is currently in transit to the destination.You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877545038

ashley singh Time: 2024-11-01 13:24

Q: Hello can I please get an update on my order? 80924160819599 It has been stuck in processing since 09-23. Thank you.

A: Dear Ashley Singh, You said that you filled incorrect address in the order, would you please tell us the correct address ? And we sent many emails to you, please contact us as soon as possible.

Genesis Israel Time: 2024-10-25 15:55

Q: 81024010728063 This package has been in NY for 13 days. Is there a way to claim as lost on your end and just re-send this. It has been moving in the same facility since OCT 12. Oct is almost over and no package.

A: Dear Genesis Israel,Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

marimer57 Time: 2024-10-24 15:02

Q: I ordered my glasses on Oct.1. I made a mistake with my PD. and I know this is important to my vision. My PD is 61.5. My right eye is 31.0 and my left eye is 30.5. I will really appreciate if you can do this to my lenses before the shipment .Thanks. Please let me know on my e-mail.

A: Dear Maria M Rios, We are so sorry to tell you that the frame#95787 is discontinued. Would you please choose a different frame on our website ? The price of the frame#95787 is $21.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Lisa Wood Time: 2024-10-22 11:58

Q: Order: 80924291429129 Why is this stuck in processing?

A: Dear Lisa Wood, We need to confirm the PD value since they are different. Would you please tell us which one is your correct PD value, 72 or 62 ? Most adults have a PD between 54 - 74 mm. The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Genesis Israel Time: 2024-10-21 05:47

Q: Hello my package has not arrived. USPS has no tracking information when I search the number 9400 1169 0236 8877 5612.

A: Dear Genesis Israel, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877561212 Your item arrived at the USPS facility in METRO NY DISTRIBUTION CENTER on October 21, 2024 at 11:07 pm. The item is currently in transit to the destination.

Arlinda Keaton Time: 2024-10-16 13:27

Q: I would like a refund. I did not know of this until now. Please forward my funds back to Klarna.

A: Dear Keaton Arlinda, sorry, do you mean that you want to cancel the whole order ?

Keaton Arlinda Time: 2024-10-15 16:26

Q: I ordered 2 pairs of glasses on September 21. 2024. Two payments have been made through Klarna and the 3rd will be paid in 4 days. I have not received anything indicating the glasses have been shipped. I don’t have any email from you regarding this purchase. I don’t have an order number, but I have a reference number from Klarna: 80924211601120. Please inform me when the glasses will be sent.

A: Dear Keaton Arlinda, We are sorry to tell you that we can not make the frame#1999 with your lenses. Would you please choose a new frame ?

Eunice Torres Time: 2024-10-14 19:58

Q: I have not received my glasses I need the redelivered

A: Dear Eunice Torres, We are sorry to tell you that your local DHL office delivered your package unsuccessfully for many times. Would you please contact your local DHL office as soon as possible ? Their phone number is 18002255345 You can check the shipping status at https://www.dhl.com/en/express/tracking.html?AWB=5665493223&brand=DHL

carter berry Time: 2024-10-14 07:40

Q: I've reached out via email twice and two more times on the site and haven't heard back. I placed a big order and the address is wrong. I got an email that it's being processed and I can not change the address on here myself. can someone please contact me so I can fix this before it ships. I ordered some a few months ago and the same thing happened and I was out of $120 because no one ever got back to me then. I deleted the address from my account and it still keeps shipping there instead of my current address.

A: Dear Carter Berry, Would you please tell us your correct address ?

Gina Mathews Time: 2024-10-05 21:08

Q: Where are my glasses. I have not received them. Can I be refunded for the cost?

A: Dear Gina Mathews, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t rely us, please contact us as soon as possible.

Teresa Wendorff Time: 2024-10-04 14:28

Q: It is already a month and four days and my order still has not shipped. I guess it isn't going to ever get here so I am notifying PayPal that I have asked for my money back. You have known about the change per the message I sent you on September 4th. that told you I paid the extra five dollars for the change to the single vision lenses. Somebody there did not read the message. I replied again September 24. It's October 4th and the order still is in processing. I don't want to wait another day.

A: Dear Teresa Wendorff, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877568778

Teresa Wendorff Time: 2024-09-25 15:49

Q: I have sent several emails to you asking what has happened to my order and telling you to go ahead with the single vision on the one pair. If you actually read the message on 9/04 it tells you I ordered the Natalia frame with the single vision red mirror lens. I was asking at the same time if you had the extra $5 for doing that. Anyway, the order appeared to be correct when I looked at it and the question is did you go ahead with it?

A: Dear Teresa Wendorff, we would like to tell you that your order is being processed now.

Teresa Wendorff Time: 2024-09-24 13:53

Q: I sent an additional $5 through PayPal and messages about changing the white frame to single vision with flame red mirror. The green glasses with the progressive lens did not need to be changed so there are 2 pair in my order and now I am wondering what happened to Order #20824302119386

A: Dear Teresa Wendorff,we are sorry to tell you that we sent many emails to you, but you don\'t reply us, if you can accept single vision with Flame Red Mirror, we will continue to process your order.

MILAGROS BARBOSA Time: 2024-09-17 11:53

Q: 80924101513549 thats my order number. I just want to know when I am going to receive my order. Its been a week already and its not shipped yet.

A: Dear MILAGROS BARBOSA, We find that there are add values in your original prescription. Are you sure that you want single vision distance glasses ?We sent many emails to you, but you don\'t reply us. Please contact us as soon as possible.

Teresa Wendorff Time: 2024-09-04 16:23

Q: I ordered 2 pair of glasses, one with Karla frame and progressive lens and the other with Natalia frame with single vision red mirror lenses. I paid an extra $5 for the change to the red lenses for that pair via pay pal and sent copy to you. I just need to know if everything has been entered including the extra little payment.

A: Dear Teresa Wendorff, We are sorry to tell you that we can not make progressive with a red tint and mirror. Or could we make single vision with Flame Red Mirror ?

Randy Bernard Time: 2024-09-03 10:59

Q: I would like an update on my glasses please

A: Dear Randy Bernard, We find that there are add values in your original prescription. Are you sure that you want single vision distance glasses ?

Randy Bernard Time: 2024-09-03 10:58

Q: Is any update on my order?

A: Dear Randy Bernard, We find that there are add values in your original prescription. Are you sure that you want single vision distance glasses ?

Kayle Knight Time: 2024-09-02 09:09

Q: 80824071739535 There is a pair missing from the order

A: Dear Kayle Knight, We are so sorry to tell you that the frame#014 is discontinued. Would you please choose a different frame on our website ? The price of the frame#014 is $17.95, you can go to choose a frame which the price is around $20, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Stacy Meyer Time: 2024-08-31 13:14

Q: Hi I just received my new glasses, they're soooooo freaking adorable. I'm in love with the butterfly ones. Extremely pleased with them. I'll definitely buy from your company again. Amazing prices and lots to choose from.

A: Dear Stacy Meyer,thanks for your support !!!!!!

Maureen Calgie Time: 2024-08-26 13:59

Q: Havent recvd my order did rcv a tracking number can some one please send me an email with the tracking number. I would like to know when we will rcv them I pad for expidited shipping

A: Dear Maureen Calgie, You can check the shipping status at https://www.dhl.com/en/express/tracking.html?AWB=5665067590&brand=DHL

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