Consulting Servive Center

A: Dear Janna Teague, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Connie Ulland, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $85 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Amira Judah, Please don\'t worry, we have corrected it for you and will redeliver it to you.

A: Dear Rheannon Baker, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Marta Biddinger, We are sorry to hear that,would you please tell us order number first ?

A: Dear Hammack Brandy, We would like to tell you that your package has departed GOFO Regional Hub,Lewisville, TX You will receive it soon.

A: Dear customer, Thank you. But we are sorry to tell you that the glasses#Coates 3102 brown are completed, we can change Rx for you, but we need to charge you processing fee $9.92, would you please tell us whether you can accept it ?

A: Dear customer, Thank you. But we are sorry to tell you that the glasses#Coates 3102 brown are completed, we can change Rx for you, but we need to charge you processing fee $9.92, would you please tell us whether you can accept it ?

A: Dear Ryan Mahoney, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Gabe Delcastillo, We are sorry to hear that,would you please tell us which new frame you want ?

A: Dear Stephany Nolan, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Maxwell Wynona, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Maxwell Wynona, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Haley Ballinger , We are sorry for delay, We are sorry to tell you that the rimless glasses#Asymmetry are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

A: Dear Susan Hillgren, We are sorry to hear that,would you please tell us correct strength ?

A: Dear Allison Foley, We are sorry to tell you that your package might be lost, concerning your case, we can remake order for you. Would you please tell us whether you can accept it ?

A: Dear Wamley Teri, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Stephanie, Would you please tell us the reason why you want to cancel it ?

A: Dear Beverly Myers, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Beverly Myers, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Lemieux Stephanie, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Crismarie, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Sharona, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

A: Dear Hunter Raychel, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Kamila DuBose, Thanks for your understanding. We would like to tell you that we have changed frame to frame#Tough 3015-1 black. We will process your order immediately.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Jennifer, We are sorry to hear that,would you please tell us which pair doesn\'t fit properly and which pair has an incorrect prescription ?

A: Dear Haley Ballinger , We are sorry for delay, We are sorry to tell you that the rimless glasses#Asymmetry are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

A: Dear customer, Thank you. But we are sorry to tell you that the glasses#Coates 3102 brown are completed, we can change Rx for you, but we need to charge you processing fee $9.92, would you please tell us whether you can accept it ?

A: Dear customer, Please don\'t worry, if you don\'t receive it tomorrow, please contact us, we will remake order for you.