Buy Prescription Glasses Online at Affordable Prices

jerushawiggins Time: 2026-07-06 22:16

Q: Hello WhereLight Customer Support, I hope you are doing well. I recently ordered several pairs of glasses from WhereLight using a new eyeglass prescription I received in May. My order arrived, and I absolutely love the frames?they are by far my favorite frames I have ever purchased. (One pair wasn’t quite what I expected, but that isn’t the reason for my email.) For the past two months, I have been trying to adjust to wearing my new glasses because I simply could not see through them. I assumed I just needed time to adapt, but my vision never improved. Today, I finally returned to my eye doctor because I knew something wasn’t right. A different doctor re-examined my eyes and discovered that my original prescription was completely incorrect. Unfortunately, this means that all of the glasses I ordered were made using an inaccurate prescription. I was wondering if there is anything you might be able to do to help in this situation. I completely understand that the error was not on WhereLight’s part, and I am prepared to purchase replacement lenses or glasses if necessary. However, I wanted to reach out first to see if there are any options available. I truly love your frames and would really like to continue wearing them with the correct prescription. Thank you so much for taking the time to read my message. I would sincerely appreciate any assistance or guidance you can provide. Kind regards, Jerusha Wiggins jerushawiggins@icloud.com

A: Dear jerushawiggins, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

jerushawiggins Time: 2026-07-06 22:15

Q: Hello WhereLight Customer Support, I hope you are doing well. I recently ordered several pairs of glasses from WhereLight using a new eyeglass prescription I received in May. My order arrived, and I absolutely love the frames?they are by far my favorite frames I have ever purchased. (One pair wasn’t quite what I expected, but that isn’t the reason for my email.) For the past two months, I have been trying to adjust to wearing my new glasses because I simply could not see through them. I assumed I just needed time to adapt, but my vision never improved. Today, I finally returned to my eye doctor because I knew something wasn’t right. A different doctor re-examined my eyes and discovered that my original prescription was completely incorrect. Unfortunately, this means that all of the glasses I ordered were made using an inaccurate prescription. I was wondering if there is anything you might be able to do to help in this situation. I completely understand that the error was not on WhereLight’s part, and I am prepared to purchase replacement lenses or glasses if necessary. However, I wanted to reach out first to see if there are any options available. I truly love your frames and would really like to continue wearing them with the correct prescription. Thank you so much for taking the time to read my message. I would sincerely appreciate any assistance or guidance you can provide. Kind regards, Jerusha Wiggins jerushawiggins@icloud.com

A: Dear jerushawiggins, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

Ariel Asher Time: 2026-07-06 20:29

Q: On order number 80726062018390 The Ursula glasses script is suppose to be the same as the “Tone” glasses, which is OD -2.25 OS -1.75 and PD is 63. Axis and cyl are 0. The Octavia glasses are correct. I’m not sure what happened. Can you fix this? Thank you!

A: Dear Asher, We would like to tell you that we have corrected it for you. But are you sure that cyl values of glasses#Octavia X2179 grey are positive ?

albrightjl88 Time: 2026-07-06 18:41

Q: I bought three pairs of glasses. The first frame was supposed to be pink. They look closer to orange and don’t look like the pink online. I prefer no tinting. I would like them replaced. Perhaps you can put the lenses in the black pair the second pair with the diamond all over the is too dark I would like the blue removed. I can’t see when I’m inside. Lastly the bejeweled ones are so cool, but they’re too heavy on my nose and ears. I’m just now contacting you because I’ve been in MS handling my moms affairs after her death. Lots of stuff goes with that!

A: Dear albrightjl88, About pink glasses,we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

friend_of_jah Time: 2026-07-06 18:37

Q: Order #80126050532387 Zenobia I received these mid January and the arm has already broke. I've been wearing glasses for 50 years and I've never had any glasses break this fast or in this way. If I send them back will you fx or replace them?

A: Dear Judy Halliday, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

kfs2004 Time: 2026-07-06 16:03

Q: What is the status of order# 80726061355494

A: Dear Kenneth Smith, We checked your original Rx , there is no prism value, but have add value (+2.50) in it .please check the screenshot. It\'s add value,not prism value and base direction.You may fill in the wrong place in the order. We\'ll modified for you in the order. And there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

kfs2004 Time: 2026-07-06 16:01

Q: Hello CS! I need your help setting up and logging in to check my order status.

A: Dear Kenneth Smith, We checked your original Rx , there is no prism value, but have add value (+2.50) in it .please check the screenshot. It\'s add value,not prism value and base direction.You may fill in the wrong place in the order. We\'ll modified for you in the order. And there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

leislmccrea leisl Time: 2026-07-06 13:14

Q: Where do I send photo

A: Dear Leislmccrea Mccrea, we would like to tell you that you can send photo to our email address: service@mail-wherelight.com

Rayven Cogley Time: 2026-07-06 12:50

Q: Hello. I’m messaging to see if there is any update on where my glasses are. The “My Orders” section say it shipped on 6/30, but USPS says that they are still waiting for them and only have the label. My order number is 80626231755567. Thank you.

A: Dear Rayven Cogley, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Amira Judah Time: 2026-07-06 11:54

Q: Order 20526141706049 can I please get a update on delivery status and or tracking

A: Dear Amira Judah, You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01051438041792 It is in transit to Next Facility.

Lesa Time: 2026-07-06 10:57

Q: Can i get rimless glitter progressive glasses by the 17th?

A: Dear Lesa, Sorry, we can not make sure about this .

iamkaymarie00 Time: 2026-07-06 10:44

Q: Good day I just bought my first pair of glasses and forgot to use the new30 coupon code. Can I be refunded the difference?

A: Dear iamkaymarie00, We are sorry to tell you that you have used other discount in the order , do you need us to change to new30 discount ?

lindaef90 Time: 2026-07-06 10:37

Q: Where are my glasses? I have not received them.

A: Dear Linda Frazier, We are sorry to tell you that the shipping company told us your address is incorrect. Would you please double check the address and tell us a correct address ? We will change it for you. 401 West Washington street, Suite 160 ,Phoenix,AZ,85003

Sharron Groeizaam Time: 2026-07-06 10:01

Q: Hi it says my order 80626101501378 has been delivered on the 2nd of july but I haven't received anything. Please help. It's been almost a month

A: Dear Sharron Groeizaam, We would like to tell you that your item arrived at the Post Office at 3:37 am on July 7, 2026 in MIAMI, FL 33152. You will receive it soon.

JADA Time: 2026-07-06 08:38

Q: I haven’t received the package for my most recent order. The USPS tracking said delivered on July 2 but I checked my mail, the front desk, the mail room, and the package never arrived. It is now July 6 and I have checked every day since. Order # 80626161552152 Tracking # 9214490323596397423788

A: Dear JADA, We are sorry to hear that,would you please double check the address you filled in the order below ? Is it correct ? 2462 Lake Debra Dr. Apt 2306 ,Orlando,FL,32835

andrea alfaro Time: 2026-07-06 07:43

Q: Why my order haven’t been moved in the mail? I like this company but it takes more time than it says s to get delivered

A: Dear andrea alfaro, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

amy.minnich.ma Time: 2026-07-06 06:33

Q: Order: 80626202007033 I received my glasses and the Bubbles frames are bent to the point I can't wear them. I could not locate a refund button. The blue pair i ordered are also too big. I don't see where I can attach a picture. Please guide me on how to return these for a refund. Thank you.

A: Dear amy.minnich.ma, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Lee McDonald Time: 2026-07-06 06:20

Q: I had my daughter order some glasses for me but they have never arrived. Then I saw a refund on my credit card. I have ordered glasses from you before and was very happy can someone please tell me what happened? Here is a confirmation that it was ordered Successful dealing You have finished your deal, thank you for your payment! Your order email: megan.mcdonald128@gmail.com Your account email: megan.mcdonald128@gmail.com Your order number: 80626091838536 Payment accomplished: US $171.12 Actual payment: US $132.34 Your order address: 2415 Tebassa Road, Jacksonville, FL, 32216, US Your order tel: 9044209330 Please contact our customer service if you want to change the order. Our email address is service@mail-

A: Dear Lee McDonald, We need to confirm the prescription with you since your sph values and cyl values are all positive . But we are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you the money . Thanks for your understanding.

Elizabeth Valdez Time: 2026-07-06 05:48

Q: Do your photochromic lens automatically have blue light protection? I know photochromic lens have blue light protection built in that adjust to blue light. I also remember you all recommending not to add the blue light film to Photochromic lens. Is there something that changed that allows blue light and photochromic to be added together that doesn't affect the lens adaptability to light?

A: Dear Elizabeth Valdez, Thank you for your question about our photochromic lenses. Our photochromic lenses do not come with built-in blue light protection as a standard feature. Your recollection is correct — we still do not recommend adding a separate blue light coating to photochromic lenses, and there has been no change to this guidance. Adding an additional blue light film will interfere with the photochromic material’s light reactivity, impacting the speed and depth of the lenses’ tint transition (both darkening and clearing), and will compromise the core performance of the photochromic function. For reference: fully darkened photochromic lenses do naturally block a portion of blue light from outdoor sunlight, but this is not equivalent to a dedicated indoor blue light protection coating. Please let us know if you have further questions.

Britney Dias Time: 2026-07-06 04:01

Q: Hi! I found a pair of glasses on your site that I LOVE! I have a PD that is smaller than the recommended for the frame. My PD is 59. The recommended PD for the frames I want starts at 61. Most eyeglass sites let you still get the pair, but charge you for the PD being smaller. Is that something I can do with your glasses? The Rx screen doesn’t allow me to enter 59 since it starts at 61. With other sites, I can add my out of range PD and then a screen pops up with an up-charge (which I have no problem paying), but I don’t see that to be the case here

A: Dear Britney Dias, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Hillary Zambrano Time: 2026-07-05 20:12

Q: Dear Customer Support Team, I am writing to check on the status of my order for the lenses. has been several weeks now, and my order is still stuck in the "Processing" status?it hasn't even moved to shipping yet. This is especially concerning since I paid for fast shipping to ensure they would arrive quickly. Furthermore, it took far too long for your team to send an email notifying me about the issue with the lenses in the first place (about the PD of one of the glasses). Since I urgently need them, could you please look into this immediately and let me know when they will finally be arriving? Thank you for your assistance. Best regards, Hillary (Order number: 80626241320279)

A: Dear Hillary Zambrano, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50339619121&requester=WT/trackdetails

Rebecca Donaldson Time: 2026-07-05 14:45

Q: Hi there, I’ve been trying to track the package for days however the tracking number is not working with the DHL service. Can you follow up on where my glasses may have landed and get in touch please?

A: Dear Rebecca Donaldson, Please don\'t worry, your package is still in transit.

Rea Cadornigara Time: 2026-07-05 12:52

Q: Hi, Would it be possible to change the email for my WhereLight account? My account is currently under rea.cadornigara@gmail.com and I would like to change it to reasprofile@gmail.com. I will no longer have access to the old account. Thank you in advance, Rea

A: Dear Rea Cadornigara, Ok, we have corrected it for you

keita adja Time: 2026-07-05 12:37

Q: Hello, I placed an order since June 21st and it hasn't been shipped still. I'm worried about it now and wondering how much longer do I have to wait. Is there a problem with my order? Order# 20626211917568 Thank You

A: Dear keita adja, We are sorry to tell you that the frame#Shelby was out of stock temporarily, so your order is delayed,but it comes back now. We have rushed order for you and will ship your order out this week.

Tonisha Kenty Time: 2026-07-04 20:49

Q: 80626021708095 i have not received this order.

A: Dear Tonisha Kenty, We are sorry to hear that,we have checked the tracking information and it shows that your item was delivered at the front door or porch at 4:19 pm on July 6, 2026 in CRESTVIEW, FL 32539. Do you check your front door or porch ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004305299720

Judy Halliday Time: 2026-07-04 17:59

Q: My glasses broke in a very odd place on the arm. I haven't had them very long so they should be covered by your 365 day quality guarantee.

A: Dear Judy Halliday, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

shannon mcdaid Time: 2026-07-04 11:40

Q: I have still not received my glasses and I really need them as soon as possible. It has been 30 days can you help? Thank you

A: We are writing in response to your inquiry about the stalled tracking updates for your order, and we sincerely apologize for the inconvenience caused by this shipping delay. Upon follow-up with our logistics provider, we confirmed that your parcels could not be dispatched due to missing customs HS codes. To resolve this issue without further delay, we have generated new tracking numbers to replace the original ones, and have already instructed the logistics team to re-dispatch your parcels immediately. Below is the updated tracking information for your reference: Original Tracking Number SF6047615770351 New Tracking Number SF6047689282945 Should you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for your understanding and patience.

Holland J Watson Time: 2026-07-04 11:09

Q: My husband broke my glasses can I send them back to get fixed? I'm sure there's going to be a price

A: Dear Holland J Watson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jennifer Herrera Time: 2026-07-04 01:02

Q: Order - 21225011915495 Marianne frames. I ordered a replacement of these frames back in April because the frames themselves had split. Now the new pair has done the same thing. What can we do?

A: Dear Jennifer Herrera, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Aimee.orcasitas Time: 2026-07-03 15:37

Q: My order is not here. I paid extra for expedited shipping and for some reason received my other order even though I paid regular shipping. The tracking on my missing order is for my other order. Here’s my order number that I’m missing. 20626182245251

A: Dear Aimee.orcasitas, We are sorry to hear that,we have checked the tracking information and it shows that your package has Delivered, Door/Yard,Apple Valley, CA. Do you check your door or Yard ?

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