Q: hello, I have sent my pictures over three times to the email linked provided and still have not gotten a response. I have screenshots of me sending these emails as well.
A: Dear Iya Cummings,
For black pair,would you please try to adjust the frames by yourself first ?
You can use a hair dryer for 30 seconds to heat the part of the frame . This part of the frame will soften.
If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear.
If the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear.
If you can not adjust them, please contact us as soon as possible.
To loosen a tight eyeglass frame, gently bend the temple arms (the sides that go behind your ears) outward, away from your head. If the frame is too tight on your nose, you can either widen the nose pads (if adjustable) or consider frames with a wider bridge.
Here\'s a more detailed breakdown:
1. Check the Fit:
Determine if the tightness is at the temples (sides that go behind the ears) or on the nose bridge.
2. Adjust the Temples:
Heating: If you\'re adjusting plastic frames, warm them gently in warm water for 30-60 seconds to make them more pliable.
Bending: For tight temples, gently bend the temple arms outward, away from your head, at the curve that sits over your ear. For loose temples, bend them inward.
Test and Repeat: After each adjustment, put the glasses on and check the fit. Repeat as needed.
3. Adjust the Nose Pads (if adjustable):
If your frames have adjustable nose pads, widen them if they are too tight or pinch your nose.
If the frames slide down your nose, bend the nose pads inward.
For Jelly, concerning your case, you can choose a new smaller frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.
