Buy Prescription Glasses Online at Affordable Prices

Kelli Etienne Galvin Time: 2026-04-18 14:39

Q: Hello I’ve tried to contact you a few times. I need to return my glasses as they do not look right on me. There is no return button as stated in you FAQ section. Could you please advise me

A: Dear Kelli Etienne Galvin, We are sorry to hear that,would you please tell us your order number ?

Daly Jackie Time: 2026-04-18 14:34

Q: I bought a pair of glasses in July. And in March of the next year, they appeared to have cracked in the frame. As they didn’t last a year, I’m wondering if there’s any thing that can be done. A credit for a new pair or something.

A: Dear Daly Jackie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Gema Teran Time: 2026-04-18 13:32

Q: Hello, I had in the past bought around 5 pairs of glasses and you had kept my prescription for future purchases, unfortunately when I went to buy a pain and push for my prescription it does NOT come out, could you please see if you still have it on file so I can order ? thank-you Gema Teran 11517A Ovide Clermont Montreal-North Montreal, Que. Canada H1G 3Y9

A: Dear Gema Teran, We would like to tell you that we have send the picture to your email address.

La Keisha Time: 2026-04-18 12:29

Q: What is going on with my order? 20426011113436

A: Dear La Keisha, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Thatcher,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

Amy R Time: 2026-04-18 09:42

Q: Regarding order number 80326271547401 I think I am allergic to something that my yellow glasses were made with - I’ve been wearing them for less than a full day and I’ve developed a itchy rash across my nose and above my ears where they sit. Can I please exchange them for something else??

A: Dear Amy Thompson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo to show us the problem first?

Celine Time: 2026-04-18 09:42

Q: I have an order ready to go and I just want to pay with a credit card. They are asking me to "login" I tried and it does not work. 24 hours if I change my password...I did not even know I had a password. I just want to pay and get my glasses. Can you help me...now?

A: Dear Celine, We find that you have placed an order, if you have any questions about us, please contact us when you are free.

Mickael Paxion Time: 2026-04-18 06:54

Q: Bonjour, je souhaite modifier mon adresse mail. Comment procéder ? Cordialement

A: Dear Mickael Paxion, Would you please tell us the new email address ?

River Robbins Time: 2026-04-18 05:08

Q: Hello. I’d like to cancel two glasses in a recent order. I’ve decided to order two others instead. Order# 20426161020136 Cancel: Anika and AviatorChic Finish processing and deliver: Woolf Please let me know if there’s any issues with this request. Thank you, River RiverRobbins18@gmail.com

A: Dear River Robbins, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $12.95. If you want to remove those two pair, we will refund you price difference $68.04. Would you please tell us whether you can accept it ?

Sherry Oliver Time: 2026-04-17 16:50

Q: Were is my order

A: Dear Sherry Oliver, We need to confirm the prescription with you since the Rxs of two pairs are similar. Are two pairs for different persons ? Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we also need to confim PD value with you. Would you please tell us your correct PD value ? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . We sent many emails to you, but you don\'t reply, please reply us asap. if you don\'t reply us by tomorrow, we will cancel your order and will refund you money.

Stacy Meyer Time: 2026-04-17 15:57

Q: Do your lenses come with UV

A: Dear Stacy Meyer, We would like to tell you that our lenses have UV protection.

Raylonda Cohen Time: 2026-04-17 12:52

Q: Hello are the GENEVIEVE glasses going to restock

A: Dear Raylonda Cohen, We are sorry to tell you that this frame is discontinued, it will not come back in stock.

henningmary Time: 2026-04-17 12:38

Q: Can you do an 8 prism in each lens? Ty

A: Dear customer, We are sorry to tell you that we can not make 8 prism values.

henningmary Time: 2026-04-17 12:30

Q: I need an 8 prism in each lens. Are you able to do this? Ty.

A: Dear customer, We are sorry to tell you that we can not make 8 prism values.

Cristina Cruz Time: 2026-04-17 10:56

Q: I ordered a pair of glasses a few days ago, but I recently moved and forgot to update my delivery address on the Wherelight app/site before ordering. Is there any way my package can be sent to a new address?

A: Dear Cristina Cruz, We are sorry to hear that,would you please tell us your correct address ?

Deborah Time: 2026-04-17 10:28

Q: I placed an order and it did not arrive, I reported it to the delivery company and they told me that they returned it to you. I was interested to know if you can resend them to me again.

A: Dear Deborah, Please don\'t worry, we will redeliver it to you when we receive it.

Wednesday Wildrose Time: 2026-04-17 10:14

Q: I asked for my address to be changed. I just placed an order today for glasses and it still is shipping to the old address. I need the order I placed today for the two pairs of glasses to be send to 5016 Aquifer Way Carson City NV 89701

A: Dear Wednesday Wildrose, We would like to tell you that we have corrected it for you

Kelli Etienne Galvin Time: 2026-04-17 09:48

Q: I need to return my glasses

A: Dear Kelli Etienne Galvin, We are sorry to hear that,would you please tell us your order number ?

tiffanytrank Time: 2026-04-17 06:16

Q: I ordered my glasses on 4/3. When will they be here? The tracking number doesn't work.

A: Dear customer, We would like to tell you that your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

rickandmorts4 Time: 2026-04-16 20:31

Q: I ordered on the 8 how much longer on the wait if I paid extra for fast shipping

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

rickandmorts4 Time: 2026-04-16 20:28

Q: Hi I recently ordered and pick fast shipping but it's not shipped yet

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of GOFO will not be updated. After it arrives in the US, the tracking information will be updated by GOFO soon.

Carol Sandberg Time: 2026-04-16 18:20

Q: HI! I love your selection of creative, colorful frames! What I am findng is that the ones I really like have a recommended PD that is higher than mine which is (combined) 61. Is there a workaround so that I could pick out frames that I really like? Some lens replacement sites suggest that when sending in a frame for new lenses that the pupil is marked on the old lens so that both horizontal and vertical PD information is provided. Would it work with my lower PD number to purchase the frame, attach clear plastic fabric, mark the pupils on the plastic where the lens would be and ship them back to you for lens installation? I have glasses that fit with a range between 50-57 in lens width, 17 t0 20 in nose bridge, and 140 to 145 in temple length, frame width above 130 mm. Please help, as I would love to order some of your fun glasses that recommend a >64 PD! Let me know, please. Thanks!

A: Dear Carol Sandberg, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=61

griceldatrevino Time: 2026-04-16 17:19

Q: I placed an order and was deducted from my bank account and it says in the app I didnt place an order

A: Dear customer, Would you please take a screenshot of payment and send it to us ?

Brittney Time: 2026-04-16 14:31

Q: I have been trying to order glasses for a week and the website won’t let me

A: Dear Brittney, Would you please tell us which frame you want to order ? Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Laura Buffington Time: 2026-04-16 14:14

Q: Hi there. I received my recent order but one pair of glasses is no good. I can’t see out if them. Can I exchange them? Thanks.

A: Dear Laura Buffington, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Brenda De Leon Time: 2026-04-16 06:48

Q: I placed an order for glasses a while back but it has not been shipped every time I check on the status it does not give me any information of where its at just that its at the warehouse and its been there for quite some time.

A: Dear Brenda De Leon, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on April 16, 2026 at 10:23 am. The item is currently in transit to the destination. You will receive it soon.

Joy Turner Time: 2026-04-16 05:50

Q: Hello to whom it may concern I Joy Turner still have not received my order it’s still saying processing as I click on tracking it won’t allow me to track package so I can’t track package don’t it’s been over weeks

A: Dear Joy Turner, We would like to tell you that your package is loaded on Vehicle, Newark, CA You will receive it soon.

clarke.lakisha Time: 2026-04-16 05:39

Q: Can I get an itemized receipt for this order number please. 80426011850547

A: Dear Clarke, we would like to tell you that we have emailed your the receipt.

Roe Johnson Time: 2026-04-16 04:15

Q: Why is my order from April 1 still in Chins. This is terrible service. Over a week to process and now nearly 2 weeks and still in China. Sat at facility from Sunday early hours to Thursday early hours. This is not acceptable. You charge delivery and take weeks. Not acceptable.

A: Dear Roe Johnson, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

melinabrady1031 Time: 2026-04-15 23:04

Q: Hello. My order has been processing for two weeks, it hasn’t ever taken this long before. I was wondering if everything is ok.

A: Dear Melina Brady, We would like to tell you that we will ship your order out this week.

jimenezlynda Time: 2026-04-15 19:11

Q: The yellow glasses already broke from the side and I’ve only worn them a couple of times because I alternate with other glasses

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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