Buy Prescription Glasses Online at Affordable Prices

Audrey Time: 2026-06-03 12:49

Q: Hello, I have received my glasses. The black pair, is ill fitted, where one frame arm is higher than other. Can I get them replaced?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Cindy Vang Time: 2026-06-03 11:30

Q: Hello, I dont think you understood my question to my original inquiry sent. Order# 20526290843590 never shipped because it never took on my payment. It wouldn't accept my payment so I closed it out thinking I can re-place the order again, however upon doing so, I no longer have access to the coupon and accessories that I used my points to redeem. Then coupon was set to expire on 6/4. I'd like to able able to add the coupon and accessories that I used my points to redeem so that I can place the order. If you take a look at the closed order, you'll know what I'm talking about. I need a response back to vanglee.cindy@gmail.com as the email on my account is locked and will not receive or send any new messages.

A: Dear Cindy Vang, We would like to tell you that we have returned points to your account vangl.cindy@gmail.com

Erin Melendez Time: 2026-06-03 07:15

Q: 80526270012025 Can I get an update on my order

A: Dear Erin Melendez, We notice that correct PD is 63 and the frame#Pilot 1938-1 silver color and the frame#Navigator 2428-1 green can\'t make PD 63 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose two new frames in our website to match your correct PD 63? And let us know the name and color of new frame. Then we can change for you in the order.We sent many emails to you,but you don\'t reply us, if you can receive this email, please reply us asap.

SHEILA Charles Time: 2026-06-03 06:14

Q: I’ve been waiting for someone to correct my order since 4/26 they keep putting the wrong expiration date on my bank card and it’s not letting my order go through. Please look into this matter so I can get my glasses I order

A: Dear Charles SHEILA , We need to confirm the prescription of glasses with you since your sph value of right eye is positive and sph value of left eye is negative . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

branning4life Time: 2026-06-02 23:16

Q: Order #80526300938202 Can u guys please send my glasses soon.im a good customer always ordering from u guys and would be amazing to get them before the 8 or the 9 please thank u

A: Dear customer, We will rush your order,but we are sorry to tell you that we can not make sure that you will receive your glasses by 8 and 9

Barbara Monkiewicz Time: 2026-06-02 17:43

Q: Update email B-monk@att.net To Monkiewiczbarbara@gmail.com

A: Dear Barbara, We would like to tell you that we have corrected it for you

brenda heu Time: 2026-06-02 17:43

Q: I inputted the wrong adddess. I would like to change the delivery address.

A: Dear Brenda, We would like to tell you that we have corrected it for you

brenda heu Time: 2026-06-02 17:43

Q: Hello, I made an order and inputted the wrong address. I would like to change the delivery address. Thank you!

A: Dear Brenda, We would like to tell you that we have corrected it for you

karen.cauley Time: 2026-06-02 16:00

Q: Question how long is the processing time. I already placed my order. Thank you Karen

A: Dear Karen, If everything goes well, we will ship your order out next week.

Luann Albright Time: 2026-06-02 08:37

Q: Before I order, I would like to look at my order and verify everything on each pair is correct. I’m using the PAY3 code. I know the prescription is right but I want to verify the lenses are correct. How can I look at my order before I send it through?

A: Dear Luann Albright, We would like to tell you that you can check all information in your shopping cart directly. Or we would like to tell you that you can log in your account and check the details of order after you create an order.

Brian Springer Time: 2026-06-02 06:47

Q: I need to return and reorder my current glasses order. They are extremely big and I must have misjudged my pd on this style.how do I go about this?

A: Dear customer, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $30 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Jacquelyne Brackett Time: 2026-06-02 00:17

Q: 80426201447485 I received my glasses, but they are very blurry and I cannot see or use them. This is my second order with this complaint. I don’t know what to do.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sean Davis Time: 2026-06-01 23:59

Q: hello! is there any way I can update my shipping speed after I placed my order? I would like to update to the quickest shipping speed if possible. thanks!

A: Dear customer, Please don\'t worry, we will rush order for you.

Jackie LANIER Time: 2026-06-01 23:21

Q: I just placed my order and now I see the BOGO Sale, can I still get this offer or will I need to cancel and reorder

A: Dear Jackie LANIER, Would you please tell us which pair you want us to add in order ?

Lara De Figueiredo Castil Time: 2026-06-01 20:15

Q: Hi ! I have tried to place an order and it is all set and ready ti go but no matter what everytime I go ahead to pay using the credit/debit visa option it gives me a payment failed error message, I have tried doing it multiple ways and it always gives me the same error message. I made sure ti double check the information is correct and it is. I do not have PayPal or Klarma. What can I do in order to be able to pay my order ? Thank you so much for your time ! Lara.

A: Dear Lara De Figueiredo, We are sorry to hear that,do you log in your account, find the order and try to pay it again ?

Katlynn Magill Time: 2026-06-01 19:13

Q: I need to either cancel my order or change the shipping address

A: Dear Katlynn Magill, We would like to tell you that we have corrected it for you

Katlynn Magill Time: 2026-06-01 18:36

Q: I need to change my mailing address

A: Dear Katlynn Magill, We would like to tell you that we have corrected it for you

jafoster88 Time: 2026-06-01 17:23

Q: Hi ~ I just received my order. Two of the 3 pair are great!! Unfortunately, the Alfven is not working in the progressive part of the lenses. Distance is fine but unable to read. How do we resolve the issue? Many thanks ~ Jennifer

A: Dear customer, Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see something at a close distance clearly ?

Lorrie Byers Time: 2026-06-01 16:28

Q: My PD is 68 and 65, but I don’t see anywhere I can input those numbers on my RX so that I can order my glasses. Can you help me with this issue please? Lorrie Byers

A: Dear Lorrie Byers, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

PA Time: 2026-06-01 11:41

Q: Glasses "clip on 22" say the recommended PD is 64, but don't let me select a PD below 67?

A: Dear customer, We are sorry to tell you that the recommended PD is not very accurate. We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Linnette Qui?ones Time: 2026-06-01 11:19

Q: I need information about my order; it hasn't arrived yet, and I'm receiving emails but I can't do anything. It says something about the address.

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we will cancel your order and will refund you the money if you don\'t reply us until tomorrow. Thanks for your understanding.

Dianna Fowler Time: 2026-06-01 11:11

Q: How do I attach files so that i can show the problem for this: Q: I own Elvia glasses, had them made as progressive sunglasses in order: Jan 25, 2025 19:54:16 Order# 20125251954162, I feel and scrapped the right lens, I am trying to see if i can get another lens for the frame, I love these and you do not have them in stock to where I could order another full pair. Thank you.df A: Dear Dianna Fowler, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Dianna Fowler, We are sorry to tell you that we can not make one lens, sorry for this.

Jacob Zapata Time: 2026-06-01 10:58

Q: Hello, I just made a purchase, order no. 80626011052224 . I just wanted to confirm the address on the order. It should be 903 State St S Apt 3. The listed address in the order lacks the apartment number, I wanted to make sure it gets to the right place at my building. Thanks!

A: Dear Jacob Zapata, We would like to tell you that we have corrected it for you

Carolyn Cardinal Time: 2026-06-01 10:29

Q: Where do I change my password from the temporary reset password? The temp password is easy for people to guess

A: Dear customer, We would like to tell you that you can log in your account first and reset password in your account.

Michele Coll Time: 2026-06-01 09:52

Q: Hello, My recent order arrived today and the box was destroyed, the sunglasses broken. I have images but don’t see how to attach. Thank you in advance for your assistance! Michele

A: Dear Michele Coll, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Terri Lyn Steel Time: 2026-06-01 09:42

Q: Checking in on my new order. Can you give me an update please?? Terri Steel 5996 Hwy 101 Gamaliel, Ar 72537

A: Dear Terri Lyn Steel, We would like to tell you that we will ship your order out tomorrow. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Jrbrac26 Time: 2026-06-01 08:35

Q: This is the most recent order #Order: 80426201447485

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jrbrac26 Time: 2026-06-01 08:33

Q: Hello, I recently did another order with your company. I bought 2 other pair of glasses and I cannot see out of them either. I do not know if it’s the script I am using or what but, this is the 4th pair that I have purchased and cannot wear.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Annessa Smity Time: 2026-06-01 08:18

Q: Hello. My glasses are blurry. This is not the first time this has happened I won’t be placing anymore orders with this company. I sent my exact prescription from my doctor. Why are the glasses blurry? You should not be in business if you can’t get the lenses from a precise prescription correct. My order number is 80526140849134. I ordered 2 pairs of glasses and they are both blurry. I want My order remade correctly by someone that knows how to add the prescription correctly OR REFUND MY MONEY!!

A: Dear Annessa Smity, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Lourdes Panet Time: 2026-06-01 07:26

Q: The service center doesn’t show me the last order from which I have to return two of the glasses. I’ve send the pics you ask me for, but now you are saying you didn’t received it. And now the app is not letting me submit the photos again because is not showing the last order to choose from and a place to submit the photos. The order I need to return the glasses is 80226211321165. I’ve check the whole app and now there is no place in your app to let me upload the pics and choose the correct order for the return.

A: Dear Lourdes Panet, do you email us photos to our email address: service@mail-wherelight.com ?

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