Consulting Servive Center

A: Dear Lizzy RODRIGUEZ, We are sorry to hear that, but would you please tell us which pair is small ?

A: Dear Jocelyn Gallant, Please don\'t worry, would you please tell us your correct address so that we can correct it for you ?

A: Dear Ann Norris, Please don\'t worry, if the tracking information is not updated next week, you can contact with us, we will remake order for you.

A: Dear Ronda Hampton, We are sorry to tell you that these glasses are being processed, concerning your case, we need to deduct 10% of order amount $17.54 in total . So we will cancel these three orders and refund you the money $157.86 in total. Would you please tell us whether you can accept it ?

A: Dear Dahana, It means frame without lenses.

A: Dear Annette Hoffman, We would like to tell you that your item arrived at CINCINNATI OH DISTRIBUTION CENTER destination facility on November 28, 2025 at 9:11 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541013943573

A: Dear Ronda Hampton, We are sorry to tell you that these glasses are being processed, concerning your case, we need to deduct 10% of order amount $17.54 in total . So we will cancel these three orders and refund you the money $157.86 in total. Would you please tell us whether you can accept it ?

A: Dear Annette Hoffman, We would like to tell you that your item arrived at CINCINNATI OH DISTRIBUTION CENTER destination facility on November 28, 2025 at 9:11 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541013943573

A: Dear Shana Alexander, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Margarita Zambrana, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Carla Barringer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Heidi Overy, We are sorry to hear that, would you please double check the address you filled in order ? Is it correct ? 1305 13th Ln,Palm Beach Gardens,FL,33418,US

A: Dear Angie Ashby, Do you log in your email account : angie@gnacreations.com ?

A: Dear Naomi Wurst, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $70 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Christine Moreno, we would like to tell you that we have emailed you a new code.You can find it in your email.

A: Dear Christopher Urbano,We would like to tell you that we have corrected it for you.

A: Dear Shana Alexander, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Clarissa L Vincent, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Suvanee Xiong, We are sorry to hear that, would you please take a screenshot of it to show us problem in details ?

A: Dear customer, We are sorry to hear that, would you please take a screenshot to show us problem in details ?

A: Dear Rhonda Ayeni, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Belinda Martin, We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. If you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens.

A: Dear Erica Westbrook, We are sorry to hear that,would you please tell us which pairs have problems ?

A: Dear Erica Westbrook, We are sorry to hear that,would you please tell us which pairs have problems ?

A: Dear Audrey Long, We are sorry to hear that, we\'ve checked tracking information and it shows that it was delivered. Do you receive it ?

A: Dear Nora Woodworth, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Janitza, Do you add more than one frame which price is below $2 ?

A: Dear Janitza, Do you add more than one frame which price is below $2 ?

A: Dear Janitza, Do you add more than one frame which price is below $2 ?

A: Dear Josefina Pina, We are sorry to tell you that we can not make rimless frame with Progressive lenses. Farrah frame is a rimless frame. So would you please choose other full-rim frame ?