Buy Prescription Glasses Online at Affordable Prices

Shauntay Franklin Time: 2026-01-19 09:53

Q: It’s saying I don’t have an order, nor am I getting any emails! What’s going on. it’s either Tay.fennell@yahoo.com. Can someone explain what happened?

A: Dear Shauntay Franklin, We would like to tell you that you can log in your email account: TAY.FENNLL@yahoo.com. Then you will find order#20126150902415

Settle-Lee D Time: 2026-01-19 09:29

Q: I have been wearing progressive glasses for years. The right lense I am unable to see clearly through at the bottom at all. The left is fine. I would prefer to replace the frames and lens with smaller frames like the first pair as they work perfect for me: but the right lense is the problem

A: Dear Settle-Lee, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Mar Ha Time: 2026-01-19 08:29

Q: I SUBMITTED A NEW PRESCRIPTION AND A PICTURES OF IT AS WELL PLS REVEIW AS I DONT UNDERSTAND WETHER I UPLOADED IT OK

A: Dear Mar Ha, Would you please tell us which prescription you upload ?

Yolanda Osborne Time: 2026-01-19 07:39

Q: Sure! How do I send a picture of the glasses to you to view?

A: Dear Yolanda Osborne, We would like to tell you that you can email us picture to our email address: service@mail-wherelight.com

KARLA MARTINEZ Time: 2026-01-18 19:10

Q: status about my Order #20126071805485, i dont have a tracking number

A: Dear KARLA MARTINEZ, We would like to tell you that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on January 19, 2026 at 1:34 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124334123

Wilson Taylor Time: 2026-01-18 18:58

Q: I ordered two pairs of glasses, although I like the color and style. They don’t seem to match my RX and are really big for my head. I would like to make a return if possible

A: Dear Taylor Wilson, We are sorry to hear that,would you please tell us which pair has problems ?

Kameron Time: 2026-01-18 13:45

Q: Can I get a bifocal prescription without a visible line on the lenses?

A: Dear Kameron, Sorry, do you mean that you want progressive lenses ?

Elise Time: 2026-01-17 18:58

Q: Hi there, just checking on the status of order 80126150424295. I didn't receive a follow up email or anything. My address is correct.

A: Dear Elise, We would like to tell you that we will ship your order out this week.

Roxanne Himmelstein Time: 2026-01-17 17:02

Q: Why won't you accept my credit card? Is it because the billing address differs from the shipping address? If so, how do I enter the billing address?

A: Dear Roxanne Himmelstein, We are sorry to hear that, but do you log in your account and try to pay it again ?

Darla Sutton Time: 2026-01-17 15:49

Q: I want to order a pair of glasses. My pd is 55.5. The choices do not offer that. Is there any way I can get my pd entered?

A: Dear Darla Sutton, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Settle-Lee D Time: 2026-01-17 15:13

Q: I am unable to find where I am supposed to click on for return as it tells us to in policy for returns. Antonetta Color: Blue Rx: Multifocal Lens

A: Dear Dalene Settle, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Settle-Lee D Time: 2026-01-17 14:53

Q: Antonetta Color: Blue Rx: Multifocal Lens

A: Dear Dalene Settle, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Settle-Lee D Time: 2026-01-17 14:52

Q: Antonetta Color: Blue Rx: Multifocal Lens

A: Dear Dalene Settle, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Emily Fleming Time: 2026-01-17 12:27

Q: Hi there, I ordered 4 pairs of new glasses in December and they arrived to me here in early January. I LOVE all the pairs, however, two of the pairs I am having a hard time seeing out of. I think my prescription is just a bit off and not centered on the lenses where i need it to be. Can I send these back to you to be adjusted possibly? I can mark the center of my cornia on the lenses with a dry erase marker or something? The other two pairs are perfect and I can see great out of them. Please advise on how I should proceed. Thank you, Emily Fleming Order #21225090741497 frames# 58075 sookie & 58098 Pattie are the two I am having problems with.

A: Dear Emily Fleming, We are sorry to hear that,would you please tell us which pairs have problems ?

Kinza Saeed Time: 2026-01-17 11:47

Q: Hello in order to submit to insurance I need to know what the US or Canada location and phone number is please

A: Dear customer, We are sorry to tell you that our factory is located in China, could we offer you our address in China ?

Mariana Zepeda Time: 2026-01-17 07:32

Q: Uno de mis armazones viene mal y otro no me queda

A: Dear Mariana Zepeda, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us which pair doesn\'t fit ?

c_ma03 Time: 2026-01-17 00:55

Q: I would like to return both glasses. The prescription is off and also or of them scratch the back of my ear. This is the 3 time requesting a return and not receiving a response.

A: Dear Cristina Marcelino, We are sorry to hear that, but would you please tell us which pair has wrong prescription ?

Donald Quick Time: 2026-01-16 20:20

Q: My shipped order is not progressing. USPS still does NOT have it. Where were these glasses made?

A: Dear Donald Quick, We would like to tell you that your item arrived at USPS facility in DETROIT MI DISTRIBUTION CENTER on January 18, 2026 at 5:59 pm. The item is currently in transit to the destination. You will receive it soon.

pb01281953 Time: 2026-01-16 18:00

Q: I want a pair in tortoise and a pair in black. Most especially I just want my order please and thank you.

A: Dear customer, We would like to tell you that your order is being processed now.

Helen Neira Ornelas Time: 2026-01-16 17:14

Q: Clicked forgot password, link sent to my email "confirm my password". each time I click to states "Link has expired please try again.

A: Dear Helen Neira Ornelas, We have reset the password for you and have emailed you new password.

Samyrareyes Time: 2026-01-16 14:48

Q: Hello I just hot my order I got 2 glasses one was perfect but the other one was supposed to be sunglasses with my prescription n they send me clear glasses.

A: Dear Samyra Reyes, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Andrea Mikita Time: 2026-01-16 14:26

Q: Order number: 80126161420258. Can I change the shipping address to: Andrea Mikita, 22 Wits End Drive Apt 1, Hamburg NJ 07419

A: Dear Andrea Mikita, We would like to tell you that we have corrected it for you

REBECCA CARSON Time: 2026-01-16 14:18

Q: While wearing my glasses for the second time, the frame by my eye popped and cracked loudly. They are not stretched and were not dropped. Just sitting on my face while typing.

A: Dear REBECCA CARSON, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Christian Time: 2026-01-16 12:28

Q: I had paid for the Express Delivery, on your website it shows shipped but when i look at UPS tracking it says "Estimated delivery date will be available when UPS receives the package." so was it shipped or was the label just printed and thats why it shows shipped?

A: Dear Christian, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

jacksonlana65 Time: 2026-01-16 11:08

Q: What your company contact number

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Shannon Lucas Time: 2026-01-16 08:41

Q: Hi I would love the fawn tortise shell glasses as my replacement. Thank you!

A: Dear Shannon Lucas, We are sorry to tell you that the fawn tortiseshell is out of stock, would you please choose other frame ?

Dori Zook Time: 2026-01-15 17:45

Q: I LOVE a pair of glasses I got a short time ago, but one arm is twisting slightly at the hinge. Not much, but I know it's twisting at the hinge and not a loose screw. A do-it-yourself approach might lead to a dumpster fire so I'm not touching it! Do you do repairs? I am ADDICTED to your glasses, as you can easily see by my record. :-)

A: Dear Dori Zook, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jillgraddy Time: 2026-01-15 15:57

Q: Where is the CART??? I can't find where I am supposed to put my order prior to checking out.

A: Dear customer, Would you please take a screenshot to show us problems in details ?

Rachel Time: 2026-01-15 15:40

Q: My friend recommended this website. If I make a purchase, how can I make sure she gets her referral reward? Thank you!

A: Dear Rachel, Does she have her own referral code ?

Christopher Bryant Time: 2026-01-15 14:42

Q: Hello I received my order and one pair of the glasses are broken 1ZG841J50330957737 this was my tracking number let me know if you need more information please and thank you

A: Dear Christopher Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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