Buy Prescription Glasses Online at Affordable Prices

DanaMartin Time: 2024-02-12 11:51

Q: One of the pair I purchased is defected how do I exchange it

A: Dear DanaMartin,we apologize for the inconvenience caused by our product, can you take a photo so that we can confirm the source of the problem.

TonjaMuret Time: 2024-02-12 08:00

Q: Paypal added our old address to my order 22402120752260. Can you update our address - I sent and email to the service address, but says you are closed for 16 days for lunar new year

A: Dear TonjaMuret,Please tell us your new address and we\'ll deal with it as soon as possible

Susie Time: 2024-02-11 09:15

Q: Do you have customer service, Where I can talk to someone about placing a order?

A: Dear Susie, please tell me your problem, we will help you.

StephenJohnson Time: 2024-02-10 18:46

Q: When can I expect my order to be arriving? The status today says "processing". Order number is 22402011806251. Ordertime: 2024-02-01

A: I\'m sorry for the inconvenience brought to you. Your order is under production. Due to the Spring Festival holiday of the cooperative factory, some of your time will be affected.But I will make sure that the order will be followed up as soon as possible. Thank you for your support.

Shannon Burrell Time: 2024-02-09 05:54

Q: How to delete a pair

A: Dear Shannon Burrell, which pair do you need to delete? Would you please tell me your order number ?

Donna Farmer Time: 2024-02-09 05:37

Q: 82401281117006 This order was returned to your company because the proper address was not listed on the invoice I will be reporting this company to the Better Business Bureau in the United States of America Either return my money or send the item

A: Dear Donna Farmer, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the incorrect address. Although we have made the necessary changes to your address, the order had already been shipped at that time. We will have to wait for the order to be returned to us before we can resend it to your correct address. Please rest assured that once we receive the glasses, we will promptly resend them to you.

MarlaFisher Time: 2024-02-08 17:04

Q: Order #82401171344097 My glasses have not arrived yet and it has been over three weeks. Can you let me know the status please?

A: Dear Marla Fisher, Would you please check your mail box ? The tracking shows that it was delivered. 2024-02-09 10:45 PLANT CITY, FL 33563, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 10:45 am on February 9, 2024 in PLANT CITY, FL 33563.

Vicky Williams Time: 2024-02-08 13:32

Q: I ordered buy one get one free glasses and was so pleased when I received my glasses, today I went to wear the second pair for the first time, the glasses with the cats on, and one of the cats is already coming off with the frame , it’s nearly fell off

A: Dear Vicky Williams, Please don\'t worry, we will help you. Would you please take a photo of the broken glasses and send it to us ?

Rosalyn Covington Time: 2024-02-08 09:56

Q: I have not received my order. I paid for express shipping.

A: I\'m sorry for the inconvenience brought to you. Your order is under production. Due to the Spring Festival holiday of the cooperative factory, some of your time will be affected.But I will make sure that the order will be followed up as soon as possible. Thank you for your support.

HudsonRasheeda Time: 2024-02-08 09:15

Q: Where is my order? I’ve tried to track it on the site several times, and each time I get a no data message.

A: I\'m sorry for the inconvenience brought to you. Your order is under production. Due to the Spring Festival holiday of the cooperative factory, some of your time will be affected.But I will make sure that the order will be followed up as soon as possible. Thank you for your support.

Kimberly Time: 2024-02-07 20:12

Q: I can’t see out the glasses. Everything is blurry. I ordered the same prescription from another vendor and they are just fine. I need a redo or a refund

A: Dear Kimberly，I\'m very sorry for causing you any trouble. Can you upload a photo of the prescription so we can verify the problem we have?

Alanna Clarkson Time: 2024-02-07 19:28

Q: Hello, In my account I have tried to update my name to my married name (Alanna Clarkson), but it still says my user name is my maiden name (Alanna Molloy), and when I log in I am greeted with my maiden name. Is there a way to get my account user name changed to my current married name, Alanna Clarkson?

A: Dear Alanna Clarkson, It has been modified for you. If you have any other questions, please feel free to consult.

Vicmarie Time: 2024-02-07 17:07

Q: Hi I been trying to be in contact to get refund for all my glasses since prescription doesn’t seem right to me. I replied to the second message days ago and I haven’t heard from anyone yet. Im worried because I don’t want to loose my money because i need new glasses with a good prescription. This prescription is brand new and it feels that i cannot get use to it. I feel dissy as soon as when put on and headache. Please advise thanks

A: Dear Vicmarie, We are sorry to share with you that you made a mistake when you fill in RX in our website. Kindly note we can offer you a $80 coupon on repeat order and we will try our best to shorten the lead time. Thanks so much for your attention and look forward to your repeat order.

IvelisseCortes Time: 2024-02-07 16:08

Q: Buenas noches yo habia hecho un pedido de espejuelos con ustedes, me contestaron que ahora se tardaría 10-16 días porque se van de vacaciones algo que nunca me dijeron al principio, pedi el reembolso oero no veo la evidencia de que se me va a reembolsar, honestamente era mi 1 vez pidiendo aqui les quize dar la oportunidad y he tenido mala experiencia ????finalmente deseaba mis espejuelos oq el fin no era cancelarlos pero seria demasiado tiempo para recibirlos, ya hizieron el reembolso?

A: Hemos devuelto el dinero, compruébalo con atención.

Lisa Hubbart Time: 2024-02-07 16:01

Q: I just realized my glasses were sent to my previous address! I now live in another state. What. Can be done now?

A: Dear Lisa Hubbart，Please tell me the address you need to change

Jennifer Atkinson Time: 2024-02-07 14:41

Q: For the last couple of days I've been trying to order. When Try to register as new customer I setting my email & password using the right amount of characters in password it's not going through please advise been trying to order some glasses while they are on sale.

A: Dear Jennifer Atkinson, Would you please tell me your email of your account ? I will check it for you.

Tamera L Williams Time: 2024-02-07 13:57

Q: Flaws in P5207 clear. First time I have been unhappy with your glasses. I would like credit/money back, or another pair.

A: Dear Tamera L Williams ，Can I ask why you are not satisfied with the P5207?

Jennie Zalac Time: 2024-02-07 12:39

Q: I’m going to rephrase that the spring on the left side is faulty. I didn’t comprehend how to explain that until after I hit send lol. Like the right side I can move to the side and it swings back. The left stays open if that makes better sense now. The left side ear piece even isn’t taught (if that’s the right word) to the frame inside. I can send pictures. Thinking it’s just a manufacturing error. Since the right side isn’t like that.

A: Dear Jennie Zalac，Would you like to send a photo so we can confirm the problem?

Jennie zalac Time: 2024-02-07 12:36

Q: Hey so of course it has to be my favorite frames out of 8 to be half broken. Soo the frames don’t sit firmly at all. The screw part is not sure if they were manufactured wrong or not. But the boa outwards. Not like the others. Like they won’t stay on my face at all. Almost as it the ear pieces were broken in transit. Can anyone check to see if these are how all the frames are or if these ones are just faulty. Stock 22.

A: Dear Jennie zalac，Can you provide photos of the damage so we can follow up?

Sausha Stunkel Time: 2024-02-07 07:20

Q: I ordered my glasses in late November. Back in January they jewels began to become unglued from around the frames. They are now peeling and unable to be worn. I would like my money back they have not lasted very long.

A: Dear Sausha Stunkel， We are sorry for the inconvenience caused to you, and we are willing to provide you with a $30 coupon to compensate for the inconvenience caused to you. can you accept?

Vicmarie Gonzalez Time: 2024-02-07 07:13

Q: Hello im still waiting for the response that i sent 2 days ago about returning all my glasses because of problems with the prescription i already sent pictures and prescription please contact me urgently im in need of money back im going back to the doctor so they can re do my prescription im pretty sure is wrong

A: Dear Vicmarie Gonzalez, please don\'t worry, would you please tell us whether you can see clearly when you wear your old glasses ?

Mathew Tommy Time: 2024-02-07 04:31

Q: One of the legs on my frames dislodged from the connection to the frames. Does not fit or wear well now. Please help.

A: Dear Mathew Tommy，Can you send me a photo of the damage?

Nikkie Miller Time: 2024-01-29 00:04

Q: I would like to order progressive lenses. My pd is 55/58 but this is not listed as options

A: Dear Nikkie Miller, we would like to tell you that you can fill Pd value 58.

GloriaHernandez Time: 2024-01-25 08:41

Q: My question was if my order is on the way ? I ordered dec 26 th .. is there a tracking #? Or wats the update let me know ty

A: Dear Gloria Hernandez, sorry, you said that you have add values in the order, but you chose the single vision lenses. Are you sure that you want single vision distance lenses ?

GloriaHernandez Time: 2024-01-24 16:31

Q: I made an order nd paid for it but it doesn’t give me any tracking # I’m in the process of moving nd would like to knoe if my order will b arriving soon.. please give me some feed back I knoe it’s 2-3 weeks it’s about that time give me any info thank u

A: Dear Gloria Hernandez, sorry, you said that you have add values in the order, but you chose the single vision lenses. Are you sure that you want single vision distance lenses ?

Haylee Mango Time: 2024-01-16 00:46

Q: I forgot to change the address for my order as I will not be able to get the package if it is sent to the old address. Is there any possible way I can change it?

A: Dear Haylee Mango, please don\'t worry, we would like to tell you that you can email us your correct address, then we will change it for you.

AlishaGarcia Time: 2024-01-15 15:46

Q: Hi I place an order and it was never send or processed to ship. Please contact asap.

A: Dear Alisha Garcia, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, please contact us as soon as possible after you receive this message.

Michelle odell Time: 2024-01-15 14:39

Q: Where is my order???

A: Dear Michelle Odell, we would like to tell you that your order is being processed now.

Michelle Time: 2024-01-15 14:37

Q: What happened to my order

A: Dear Michelle Odell, we would like to tell you that your order is being processed now.

Eugenia Taylor Time: 2024-01-07 19:33

Q: It's been over a month how much longer will it be before they are ready

A: Dear Eugenia Taylor, We are sorry to tell you that we cannot make the frame# LH074 with your RX. Would you please choose other smaller frame ? You can send us the link of the new frame. We will change it for you. And we sent many emails to you, but you don\'t reply us, please contact us as soon as possible. Thank you.

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