Q: What is taking so long. I was told to order through you because single vis. frames take significantly less time. I have been waiting two weeks. where are my glasses. I work in optometry and know the time frame it takes and this is significantly longer than anyone ive serviced had to wait- Next time I will just order the frames only and do the lenses myself. this wait time is ridiculous. can someone expedite my frames for me at this point- being told an additional 15-25 business days equating to another potential 5 weeks is crazy to me. i need my glasses- the reason i ordered was because it was supposed to be at most 2 weeks...not 7. thats insane. even in a high volume business.
A: Dear Jessica,
Thank you so much for reaching out and sharing your concerns. We fully understand your frustration with the waiting time, especially as you work within optometry and are familiar with eyewear production timelines.
There are two key reasons for the longer lead time for your order #80926181600105.
The tortoiseshell cat-eye frame (style 0098) you ordered is the decorated rhinestone frame. Each stone needs to be hand-applied manually, which takes extra crafting time compared to regular plain single vision glasses.
Also, your order was placed over our weekend. Our team could only start processing it on the following Monday, which caused a slight delay at the very beginning.
Great news: your order has already been shipped out. You will receive your package soon.
We truly apologize for the long wait and the inconvenience this has brought. We know you were hoping to receive them in time for the holiday, and we hope they reach you quickly.
