Buy Prescription Glasses Online at Affordable Prices

lyndatangarcia Time: 2026-07-03 09:43

Q: GOFO is saying the phone number linked to my order doesn’t match therefore they cannot verify tracking

A: Dear Lynda, We have checked the tracking information and it shows that your package has been delivered, Door/Yard. Do you receive it ?

norma brown Time: 2026-07-03 09:42

Q: Can I change the delivery adress for y order please

A: Dear norma brown, Would you please tell us your correct address so that we can correct it for you ?

lucie.speciale lucie Time: 2026-07-03 05:49

Q: Hi can I set up a separate account under mine for my mum so that I can order her glasses too without mixing up our prescriptions

A: Dear Lucie, We would like to tell you that you can save this prescription under a different name directly in your account.

Sarah Faulkenberry Time: 2026-07-03 05:06

Q: I received 2 pairs of glasses which are beautiful and feel very solidly made but the prescription seems to be different in both of them. The prescription is for progressives and they both make me very nauseated when I put them on but one is worse than the other. I cannot find a return section anywhere on this website even though you have a screenshot of where I can find it.

A: Dear Sarah Faulkenberry, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6.Would you please tell us whether your correct PD value is 63 ?

Tamora Moore Time: 2026-07-03 04:32

Q: How can I put in segment height?

A: Dear Tamora Moore, We would like to tell you that you can leave a note when you fill Rx on our website.

Crystal Sanchez Time: 2026-07-02 23:04

Q: Order: 80626222334039 Hello, My order arrived today and unfortunately the red Chic pair did not fit well. The bridge width was too wide for my nose and did not feel comfortable on my face. Thank you for your time.

A: Dear Crystal Sanchez, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

whitneyisepic Time: 2026-07-02 20:53

Q: Hi! I used my reward points on a pair of glasses that aren't compatible with my PD. :( I was just wondering if you could restore my 100 points so I can use them on a pair of glasses that work with my PD. Thanks so much!

A: Dear customer, Ok, we will return your points.

Darlene Bronson Time: 2026-07-02 20:47

Q: I’m having a difficult time understanding how to place my Progressive Lenses order online. The website continues to ask for my PD, but my prescription includes both a distance PD and a near PD, and I’m not sure which one to enter. I’m also unsure where to enter the power boost (+1.25). This is my first time trying to order glasses online, so I’m wondering if my prescription may be too complex to process through the website. I’ve attached a copy of my prescription for reference. Any guidance or assistance would be greatly appreciated.

A: Dear Darlene Bronson, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to order ?

Stacy Holmes Time: 2026-07-02 20:28

Q: I saw eye doctor, my prescription hasn't changed. I did email to tell you to go ahead with this order. I am making sure you get my message. Please start processing this order for me, Sorry for the confusion.

A: Dear Stacy Holmes, Ok, but before processing your order, we want to confirm your Rx since the sph values and cyl values are all positive. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

susan gross Time: 2026-07-02 17:19

Q: I cannot upload my prescription. While I would like to purchase several pair of glasses and I have a screen shot of the p description your site is impossible to figure out how to upload it whether it is a pdf or a jpeg. Please send link so I can purchase glasses or not and I'll get them somewhere else

A: Dear Susan Gross, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Bethany Westby Time: 2026-07-02 16:06

Q: Hi there, I just got my order and the star ones I got I didn't relize they were kids glasses. in the photos it shows an adult, but it says TOT on the package. The other 2 heart glasses are blurry. one is blurry all over the other is ok through the middle, but blurry out the bottom and sides. wondering what we can do?

A: Dear Bethany Westby, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Rhayne Thomas Time: 2026-07-02 15:21

Q: Hello! I received my custom prescription glasses today, and they are beautiful except I wanted the lenses tinted Lavender and the lenses are clear. I already have a pair with the clear lenses. Is there anything we can do? Thank you for always doing such wonderful work!

A: Dear Rhayne Thomas, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Colon Erica Time: 2026-07-02 14:53

Q: Hi. I never received my last order.

A: Dear Colon Erica, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on July 2, 2026 at 10:56 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125031564

tiffanydavisp Time: 2026-07-02 14:15

Q: I asked before where order 80626161102161 (ordered on June 16th) is and was told It’s on its way to the US because the tracking number I was given does not exist through the shipping company. However, I had ordered a 2nd order days later and already received that order. Something has happened to my first order and I’d like to know what. Do we need to cancel and re order? Just cancel?

A: Dear Tiffany Davis, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Sharon Herriot Time: 2026-07-02 12:35

Q: Good day and to whom this may concern: I received my new frames today and when I put them on, the frame and the nose guards did not fit properly. One of the nose guards sits higher than the other nose guard which is part of the frame. I am not able to wear these frames and I would like to return them and get a refund as the frames are defective. I have attached pics of the defective frame for your reference. My name is Sharon Herriot and my order number is:80626171023229 The frame is: Lustre (Green / C8) I would greatly appreciate you looking into this issue for me and I will wait for your reply and I will also go into your website to enter this information for your customer service team. Thank you for your assistance with this request.

A: Dear Sharon Herriot, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Sharon Herriot Time: 2026-07-02 12:35

Q: Good day and to whom this may concern: I received my new frames today and when I put them on, the frame and the nose guards did not fit properly. One of the nose guards sits higher than the other nose guard which is part of the frame. I am not able to wear these frames and I would like to return them and get a refund as the frames are defective. I have attached pics of the defective frame for your reference in an email that I also sent to you. My name is Sharon Herriot and my order number is:80626171023229 The frame is: Lustre (Green / C8) I would greatly appreciate you looking into this issue for me and I will wait for your reply and I will also go into your website to enter this information for your customer service team. Thank you for your assistance with this request. Sincerely, Sharon Herriot Email: sherriot16@hotmail.com Cell: 702-534-9705

A: Dear Sharon Herriot, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Elaine Younger Time: 2026-07-02 11:24

Q: Hello I would like to go with the Progressive lens

A: Dear customer, If you want progressive lenses, we need to charge you price difference $36.2, would you please tell us whether you can accept it ?

jessica80hubbell Jessica Time: 2026-07-02 10:23

Q: i want to buy the 9.99 shipping vip card, but it is still charging me for shipping. how do i do this?

A: Dear Jessica Pilbeam, We need to confirm your PD since they are different. Would you please tell us which one is your correct PD,60,62 or 66? If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And would you please tell us whether your sph values are all positive ? And do you choose economy shipping ?

katherinecolt25 Time: 2026-07-02 09:43

Q: Hi, my order number is 80626061038389. I was just wondering how long it’ll be until my order is sent out? I’ve been waiting almost a month and my order hasn’t even been processed yet. So I was just curious on the status of my order. Thank you

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you the money

Iya Cummings Time: 2026-07-02 09:26

Q: It is the left eye. but I also noticed that my other pair that I ordered are loose in the arm . it twists and causes the glasses to appear slightly crooked . I need to return and exchange both pair.

A: Dear iya cummings, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Jessica Hall Time: 2026-07-02 08:42

Q: I haven’t received my order yet. The order number is 80626101233470. Where is it? It says it was delivered but I haven’t gotten it.

A: Dear Jessica Hall, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 12:12 pm on June 24, 2026 in ACWORTH, GA 30101. Do you check your mailbox ?

Erica King Time: 2026-07-02 08:19

Q: I just ordered a pair of glasses and realized from my most recent order that I never received the benefit card I paid for.

A: Dear Erica King, For order#80626121726267, the tracking information shows that your item was delivered in or at the mailbox at 1:08 pm on June 25, 2026 in INWOOD, WV 25428. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596396338830

Karen Echols Time: 2026-07-02 06:29

Q: I’m following up Order Number: 20626191553091 I received tracking #9214490323596398102552. There has been no update since June 26. Please advise.

A: Dear Karen Echols, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Kati Ethridge Time: 2026-07-02 04:18

Q: 80726012011593 order number The prescriptions.were accidentally entered as ÷ instead of - I need.to.cancel the order or fix the prescriptions please!

A: Dear Kati Ethridge, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jack Duquette Time: 2026-07-01 20:22

Q: Hello, my order number is 80626191222274. I was just wondering about an update? The shipping label was made about 3 days ago, but I have not received an update about any changes? The tracking number for UPS is 1ZG841J50325300937, but it shows they haven’t picked it up, yet. I paid for the express/fastest delivery option, so I would love an update on my order. Thank you

A: Dear Jack Duquette, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

melissamendell Time: 2026-07-01 19:46

Q: I would like to check the status of my order. Order# 20526131812240 This is a replacement order of my original order (that was placed on 05/13/2026) which was cancelled for some unknown reason that was never explained to me. This current order has been showing the same status for almost two weeks with no updates. At this point I am wondering if I need to go elsewhere to order my glasses? Thanks.

A: Dear Melissa Mendell, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

Tamora Moore Time: 2026-07-01 18:48

Q: Want to order but their is no where to put segment height for bifocal???last pair I order were completely wrong

A: Dear Tamora Moore, We are sorry to hear that,would you please which order\'s glasses are wrong ?

Jasman Green Time: 2026-07-01 18:47

Q: I have yet to receive my order. I have look up my order however I still have no updates.

A: Dear Jasman Green, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

Jasman Green Time: 2026-07-01 18:46

Q: I have yet to receive my order I keep looking up for any updates but I get nothing

A: Dear Jasman Green, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

Christa Rodriguez Time: 2026-07-01 17:13

Q: Order #20626161251549 There is no update on shipping since 6/18. Were the items sent to the shipping company yet? The only thing that it says is that the shipping label was created. Thank you!

A: Dear Christa Rodriguez, We would like to tell you that your package is in transit to the US. During this time, the tracking information of gofo will not be updated. After it arrives in the US, the tracking information will be updated by gofo soon.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee