Buy Prescription Glasses Online at Affordable Prices

shelby.tyson2017 Time: 2026-03-13 22:02

Q: Where is my order

A: Dear customer, We have checked the tracking information and it shows it was delivered. Do you receive it ?

shelby.tyson2017 Time: 2026-03-13 22:02

Q: I haven’t received my order

A: Dear customer, We have checked the tracking information and it shows it was delivered. Do you receive it ?

tboss73 Time: 2026-03-13 21:24

Q: Hello my order number is: 80226271850551. i was wondering when my order will be shipped. I paid extra money to have it in 7-14 days. Can you tell me why it is taking so long?

A: Dear customer, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Courtney Travis Time: 2026-03-13 19:01

Q: My glass have yet to be delivered and it’s been over a month

A: Dear Courtney Travis, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

Emily Davis Time: 2026-03-13 18:57

Q: I selected the Lakin frames from the points mall and the 100 points was deducted from my points total but the glasses can't be ordered because the minimum PD value is too big for my prescription. Can I please get back those points? It doesn't seem right to take my points when they can't be ordered. I don't understand why the points are deducted before the order is made anyway. From the points mall there isn't a way to look at the specifics of a frame without selecting it first, but then it takes the points. Thank you.

A: Dear Emily Davis, Ok, we have returned points to your account.

Shaunda Cooper Time: 2026-03-13 18:53

Q: Hello. My glasses came and they are beautiful. However the tint is too dark and hurt my eyes. I would like to have a lighter tint. Thanks!

A: Dear Shaunda Cooper, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stella Mason Time: 2026-03-13 18:27

Q: No I thought there was also a hot pink in addition to the purple I’ll keep the purple

A: Dear Stella Mason, Ok,we will process your order immediately.

Arianna Movassagh Time: 2026-03-13 17:56

Q: Hi-- I've purchased glasses from you in the past with no problem. I was trying to purchase the Katrina glasses in red, but I get a message that my PD is too small. I tried 7 other frames-- some look very small-- and I keep getting the same message. I've never had this problem before with your site. Is it possible that perhaps the information on some of the glasses is incorrect. My PD is 57. I didn't think my PD was especially small. Please let me know as I'd love to purchase these glasses. Thanks!

A: Dear Arianna Movassagh, We are sorry to tell you that we can not make this frame with your correct PD value. We suggest you to choose other frame.

shaylaip138151 Time: 2026-03-13 14:41

Q: 80226171511100 I’m trying to track my glasses usps is just a label been made that they haven’t received my glasses I ordered them on the 17th of last month

A: Dear customer, We would like to tell you that your item was delivered in or at the mailbox at 5:48 pm on March 16, 2026 in NEW YORK, NY 10032. Do you receive it ?

Stephanie Johnston Time: 2026-03-13 13:56

Q: May I choose Clip On 21 in color gold?

A: Dear Stephanie Johnston, We are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ?

excellentcustomer Time: 2026-03-13 13:28

Q: My previous order 02/25 my glasses broke. The arm... I did have to order new ones as a result, I just saw you have a one year quality warranty I want more information on that

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Robyn Okrant Time: 2026-03-13 12:47

Q: Order# 20226082146198 - the POP sunglasses I ordered had a nose bridge that is much wider than what is noted in your specifcations. I also ordered the Paradigm (with 21mm bridge) and those fit great. Even though the POP glasses are listed as having an 18mm bridge, they are much wider -- so wide that they don't fit me at all and cut into my nose. I see that you don't do returns once a pair of glasses has been delivered, but I cannot wear these glasses at all. Can you help with a solution? I still need a pair of Rx sunglasses. and these are unwearable. Thank you!

A: Dear Robyn Okrant, We are sorry to tell you that we have shipped your order out. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Elizabeth Salinas Time: 2026-03-13 11:28

Q: 80326131119419- this order i was only charged 9 dollars for shipping nothing. Please refund.

A: Dear Elizabeth Salinas, Ok, we will cancel this order and will refund you money.

Elizabeth Salinas Time: 2026-03-13 11:27

Q: 80326131119419 there is no glasses with this order and was charged 9 dollars

A: Dear Elizabeth Salinas, Ok, we will cancel this order and will refund you money.

Kasey Zich Time: 2026-03-13 10:14

Q: Hi There, I am wondering if you modify glasses to fit lower PD Values? I have a PD that is 29.5 and this is not offered in the dropdown menu. Please let me know if this is possible. Thanks

A: Dear Kasey Zich, Would you please tell us whether your monocular PD is 29.5 and binocular PD is 59 ?

Tameri Harris Time: 2026-03-13 09:59

Q: Order Number: 80326052047339 by the way, can you guys tell me what’s the ETA on my stuff being shipped? I literally paid you 21 extra dollars for expedited shipping. Thank you.

A: Dear Tameri Harris, We are sorry for the delay, we will ship your order out this week.

Monique Henderson Time: 2026-03-13 09:42

Q: Hi, I'm checking on the status of my glasses that were order in February. It still says processing.

A: Dear Monique Henderson, We need to confirm the prescription with you since it is very special . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? we sent many emails to you, but you don\'t reply us, please reply us asap. we will cancel your order and will refund you the money if you don\'t reply us today.

tpyeendiii Time: 2026-03-13 08:20

Q: I ordered glasses mid-February & have seen they’ve started being shipped, but don’t see an approximate date of delivery Order #80226150810500

A: Dear Tom Yeend, We have checked the tracking information and it shows that it was delivered. Do you receive it ?

Stacee McKinley Time: 2026-03-13 07:39

Q: Hello, I just wanted to follow up on my shipment. The label was created 3 days ago but it hasn't moved and the carrier states they don't' have the pkg yet. Can you please advise when it will go out to me? Thank you, Stacee McKinley

A: Dear Stacee McKinley, We have checked the tracking information and it shows that it was delivered. Do you receive it ?

Elaine Johnson Time: 2026-03-13 07:20

Q: I placed an order for glasses for my daughter I n March 2nd 2026. The amount of $71.92 was taken out of my account on that day. I was checking the status of tge glasses as my daughter needs them and on this site they are still in the cart looking like I didn't finish ordering when I have proof I did. What is the status of that order? My number is 314-919-5060. Please reply as my daughter n?eeds her glasses asap.s

A: Dear Elaine Johnson, We are sorry to hear that, would you please tell us order number first ?

Tara Pelletier Time: 2026-03-13 03:53

Q: I placed order 80226260136596 on 2/26. It is still under 'processing' as of today, 3/13. I've never had an order this long in this step. Wondering when it will be shipped

A: Dear Tara Pelletier, The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making these glasses with incorrect PD, not following the correct PD 63 and don\'t change frames, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.

Lambert Chelsea Time: 2026-03-13 03:32

Q: What types of payment do you accept?

A: Dear Lambert Chelsea, We would like to tell you that you can try to add money to PayPal first, then you can pay money via Paypal.

Stella Mason Time: 2026-03-12 21:40

Q: I want to change the color of my glasses from purple to pink

A: Dear Stella Mason, Sorry, do you mean that you want to change frame#dominic in purple to frame#dominic in red ?

Colleen Anderson Time: 2026-03-12 18:24

Q: My order is still in production, but I ordered on 2/27. It appears that only one pair os holding up the shipment, which I paid extra to receive expedited, because I broke my last usable pair. It's been two weeks. I'm practically blind. This is not at all like my previous 2 orders with Wherelight. What's going on? Order #80226271813421

A: Dear Colleen Fadgen, Ok, we will ship out completed glasses out first.

cordellaray08 Time: 2026-03-12 18:15

Q: The legs on my glasses are loose. I cannot figure out how to request a refund. Please help

A: Dear Michelle Tipton, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a video of the glasses to show us the problem first?

Diamond Floyd Time: 2026-03-12 17:16

Q: I am having trouble checking out there is no option. I would like to make this order before the glasses I chose sell out and or the prices change.

A: Dear Diamond Floyd, We are sorry to hear that,would you please take a screenshot of it to show us the problems in details ?

Shanda Gibson Time: 2026-03-12 16:13

Q: I just placed an order but sent to a wrong adress how can I fix this

A: Dear Shanda Woods, We would like to tell you that we have corrected it for you

vdisher.7 Time: 2026-03-12 15:34

Q: How long til my order ships?

A: Dear customer We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202388438

marianne zukowski Time: 2026-03-12 14:32

Q: Did i place an order

A: Dear Marianne Zukowski, We would like to tell you that you placed orders on our website before.

Alex Time: 2026-03-12 13:46

Q: I'd like a pair of prescription sunglasses, but don't see how to make that work.

A: Dear Alex, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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