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Joanmarie Santiago Time: 2026-08-22 22:21

Q: My Order: 80826222203557 Please the address the order is going to be delivered is the wrong one . That is the old one said 3838 gulf shore circle Kissimme Fl this is mot the address . Please The orders need to be delivered to this address is the new one 796 silver palm dr Haines city Fl 33844

A: Dear Joanmarie, We would like to tell you that we have corrected it for you

linda wilson Time: 2026-08-22 19:57

Q: I ordered glasses on august 4th and still haven’t received them.

A: Dear linda wilson, We are sorry for the delay, we will ship your order out this week.

marciemarie81 Marcie Time: 2026-08-22 16:13

Q: I'm trying to see if I can exchange the Linnea glasses from order # 80826121714169 price was $11.95 for the Nigelia price $9.95

A: Dear Marcie, Ok, we have changed it for you.

Fields Bennie Time: 2026-08-22 12:59

Q: Says my order was delivered today at my door step and the order is I f act not delivered for today. Can someone please assist?

A: Dear Fields Bennie, We are sorry to hear that,would you please double check the address you filled in order below ? Is it correct ? 1052 Erie Circle ,Stone Mountain ,GA,30087

Mickole Lucas Time: 2026-08-22 12:37

Q: How do I change my contact email for my most recent order, placed today? The correct email is mickeylucas75@gmail.com and is the best way to contact me.

A: Dear Mickole Lucas, We would like to tell you that we have corrected it for you.

Dani McKee Time: 2026-08-22 11:52

Q: I have sent pictures of scuffs and broken arm on Delfina glasses. Please advise

A: Dear Dani McKee, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Laura Tingley Time: 2026-08-22 11:00

Q: I am getting error message, “the strength of the SPH or CYL is beyond the capacity of the standard lens.” Does this mean I can’t order glasses from you?

A: Dear Laura Tingley, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us whether you want to order bifocal with line lenses ?

Melissa Wheeler Time: 2026-08-22 10:02

Q: I ordered four pairs of glasses. They are all scratched up and I take very good care of them. This should not happen so soon. Also the sunglasses I purchased I am unable to see out of them at all. It’s like they don’t have a prescription at all.

A: Dear Melissa Wheeler, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

pinkcheetahbling Time: 2026-08-21 17:53

Q: hi can i get a tracking number for my order

A: Dear ELAINE GERMINARIO, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596307185416

Susan Time: 2026-08-21 14:52

Q: Ive ordered a pair of glasses from you twice. I need to reorder them again with a new script. I cannot find them and i dont know the proper frame name. Help. I csn send a picture.

A: Dear Susan Starks, You can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-2269.html?color=brown

rissys28 Time: 2026-08-21 12:37

Q: How can I get a refund?

A: Dear kristin rogers,We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

rissys28 Time: 2026-08-21 12:36

Q: I did because it didn't work last time. I put in my new address when I ordered.

A: Dear kristin rogers,We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

rodney_loewen Time: 2026-08-21 04:36

Q: So I paid the extra shipping charge we said 7 to 10 business days, and when I do the postal tracking, it hasn’t even left your facility yet. Help me understand.

A: Dear rodney_loewen, We would like to tell you that your item arrived at USPS facility in JACKSONVILLE FL DISTRIBUTION CENTER on August 22, 2026 at 2:47 am. The item is currently in transit to the destination. You will receive it soon.

danicaraja Time: 2026-08-21 03:38

Q: Gradiant burgundy

A: Dear danicaraja, Do you mean Desert Rose tint?

Daniel Muhammad Time: 2026-08-21 03:28

Q: Hello, just checking on my order (20826171600599) the same glasses was ordered and was cancelled, so I know you all are doing a good job just want to calm my wife nerves that the order is proceeding without any problems

A: Dear Daniel Toliver, Would you please tell us whether you want glasses#Neutral AT1019 grey_orange to be single vision reading glasses?

ktlainekret Katie Time: 2026-08-21 02:02

Q: There was 300 points taken out of my account saying that I purchased a tool kit. Can you please fix that?? I did not order a tall kit or do I want one?

A: Dear ktlainekret Katie, We would like to tell you that we have returned points to your account.

sarahserrano90 Time: 2026-08-20 22:08

Q: Hi I had my BOGONEW coupon added for free shipping but for some reason it didn’t apply to my purchase and I was charged shipping.

A: Dear sarahserrano90, We are sorry to tell you that you used other discount in the order, do you want us to change discount to BOGONEW ?

Katheryn Hope Capps Time: 2026-08-20 18:14

Q: Where can I get a copy of the invoice for my order? It is order number 80826201040247. Also, your website would not accept either of the credit cards I tried to pay with.

A: Dear Katheryn Hope Capps, We would like to tell you that we have emailed you the receipt.

renelj.simeon Time: 2026-08-20 17:52

Q: Hi I would like to place an order for my glasses but the ADD does not have a +0.75 range. Is it possible to get my glasses fit with this?

A: Dear Junel Simeon, We are sorry to tell you that we can not make add value 0.75, so you can not choose it.

Dani McKee Time: 2026-08-20 17:43

Q: In my order the Delfina pair of glasses have scuffs on the front of the glasses. On the bridge of nose and sides to where it makes them look foggy.

A: Dear Dani McKee, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ashley Delaurier Time: 2026-08-20 17:17

Q: 80826201715333 The wrong address is set for my shipping address!

A: Dear Ashley Delaurier, Would you please tell us your correct address so that we can change it for you ?

Nicole Nutt Time: 2026-08-20 11:39

Q: I updated my address before I placed my order a few minutes ago, and my order is still showing it will be sent to my old address. The correct address that I updated is 2955 Waterchase way SW apartment 102 Wyoming, mi, 49519

A: Dear Nicole Nutt, We would like to tell you that we have corrected it for you

Danielle Benton Time: 2026-08-20 07:16

Q: Nevermind, I don't want to cancel because I see the money has been taken out. But I'll replace Product: Vivid(T7212), with MAVERICK in color brown, using the same prescription and BOGO. So in my order it'll be: MAVERICK in Brown. https://www.wherelight.com/eyeglasses/frames/cateye-simple-eyeglasses-4369.html?color=brown KAYLA. https://www.wherelight.com/goodsinfo?gid=4230&color=black Thank you so much.

A: Dear Danielle Benton, We would like to tell you that we have changed the frame#Vivid(T7212) to frame#MAVERICK in color brown

Danielle Benton Time: 2026-08-20 07:05

Q: Hi! I need to cancel my order. One of the glasses, I accidentally ordered a large (Product: Vivid(T7212)) when I needed a medium. I'd like to cancel the whole order that way I can start over and see what else I can add to the BOGO. THANK YOU!

A: Dear Danielle Benton, We would like to tell you that we have changed the frame#Vivid(T7212) to frame#MAVERICK in color brown

renelj.simeon Time: 2026-08-20 06:42

Q: Hi my ADD is +0.75 for both eyes but that range isn't listed. Before purchase I'd like some assurance that my lens will be made to those specifications.

A: Dear Junel Simeon, We are sorry to tell you that we can not make add value 0.75, so you can not choose it.

christie ward Time: 2026-08-20 06:36

Q: I am still waiting on my current devilery. It's in the uk but not being devilered.

A: Dear christie ward, We would like to tell you that your package is still in transit. You can check the shipping status at https://www.evri.com/track/parcel/H01SRA0085588081/details

rissys28 Time: 2026-08-20 06:22

Q: I changed my shipping address and it still went to my old house! Why??

A: Dear rissys28, Did you modify the address in your account after the order was created?

Shirelle Perkins Time: 2026-08-20 04:55

Q: My payment method is not being accepted. It says the card number is invalid. I know it is a valid card because I have ordered from this site before with the same card.

A: Dear Shirelle Perkins, Would you please tell us which card you used ?

Chauncie Cato Time: 2026-08-20 03:32

Q: Hello, I have a question regarding Order 20826050749203. Is there a number I can call to talk to someone about it?

A: Dear Chauncie Cato, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

danicaraja Time: 2026-08-20 01:03

Q: Could you please tell me how dark the gradient tint is on the lenses labeled "color shades"? Also, do you have lightly tinted lenses? And if so, what is the percentage of the tint?

A: Dear danicaraja, Would you please tell us which tint you want and would you please send us the name of it ?

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