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 Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
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Consulting Servive Center

gem    Time: 2025-11-23 08:47
Q: hello how do i order? i need none prescription sun glasses with uv protection.. i’ve tried ordering them but no luck. please help my number is 854347227
A: Dear customer, Please don\'t worry, would you please tell us your problem in details ?
Nora Woodworth    Time: 2025-11-23 08:16
Q: My PD isn't listed. How do I order glasses from you?
A: Dear Nora Woodworth, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
Katarina Balmazan     Time: 2025-11-23 05:14
Q: I have not received my last order. It's been a month and a half. Please advuse
A: Dear Katarina Balmazan, We are sorry to hear that, we\'ve checked the tracking information, your package might be lost in transit. Concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?
Anjie D    Time: 2025-11-22 20:46
Q: Does Wherelight.com accept insurance
A: Dear Anjie D, You can try to use your insurance card to pay the order first. If it works, it means that you can use your insurance on our website.
Kenzie    Time: 2025-11-22 20:07
Q: My PD for my RX are different number and both are over 40. Why won't the site let me pick the numbers I need for my PD?
A: Dear Kenzie, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
ssimon50     Time: 2025-11-22 17:03
Q: I thought I was getting a 50% off coupon due to the issues that I discussed with an agent previously. I only received a $10 coupon. Please explain.
A: Dear customer, Sorry, would you please tell us the code you received ?
Amanda Ballinger    Time: 2025-11-22 11:51
Q: Hello! I'm messaging regarding my recent order# 21125032113246. In that order I received the prescription glasses Trinh. They were delivered one week ago on 11/16 but the frame has already broken and now the lenses is falling out of the broken frame. I do really like the style and am sad they were defective to the point of breaking in a single week. Could i please get a replacement sent? Please let me know the process to send the broken glasses back. Thank you!
A: Dear Amanda Ballinger, We are sorry to tell you that Trinh (87055) red is out of stock, would you please choose other frame ?
friend_of_jah     Time: 2025-11-22 11:44
Q: There hasn't been any update on my glasses in 11 days, why is it taking so long?
A: Dear Judy Halliday, We would like to tell you that we\'ve rushed the order for you. And we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541014524511
Josefina Pina    Time: 2025-11-22 10:16
Q: Okay I would like the denson in black with the grey transition lense and the clover with the brown transition lense. Thank you so much
A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?
Josefina Pina    Time: 2025-11-22 10:04
Q: I will do that apologize for the delay I'm an older adult and I not good with email my family member is helping me I will have those 2 new frames chosen by tomorrow. Thank you again
A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?
YOLANDA BRADEN OSBORNE    Time: 2025-11-21 20:39
Q: Hello! The order I just recv'd, Order #21025132024469, 1 of the glasses arm broke (gray sparkle pair broke) Please give me the instructions how to get that pair replaced for free while they're still under warranty (30-day).
A: Dear YOLANDA, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Rhoda Jones    Time: 2025-11-21 18:50
Q: Do you have the special on 3 pairs of glasses on right now?
A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.
Rhoda Jones    Time: 2025-11-21 18:48
Q: Do you have the purchase 3 pairs special on right now?
A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.
Williamson Courtnie M    Time: 2025-11-21 18:08
Q: My order number is 81125040413364 the glasses broke and I want to get a replacement if I can?
A: Dear Courtnie, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?
Rhoda Jones    Time: 2025-11-21 17:58
Q: I would like to place an order but the check out screen is not coming up so that I can checkout.
A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.
Rhoda Jones    Time: 2025-11-21 17:38
Q: Can I purchase 12 pairs of glasses, if so why can’t I checkout?
A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.
Rhoda Jones    Time: 2025-11-21 17:22
Q: I would like to check out but it’s not giving me the option.
A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.
Anorris2806     Time: 2025-11-21 15:25
Q: I received a notice that my order had been shipped on Nov 17 and although I was given a tracking number it still doesn’t show any tracking information CNDFY81025301140290. Thanks for your help
A: Dear Anorris, Please don\'t worry. It is still in transit, it will be updated soon.
Kayla Powell    Time: 2025-11-21 12:03
Q: 82210190956304 Order # had wrong lenses or something they hurt my eyes BAD
A: Dear Kayla Powell, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Tonya Mc    Time: 2025-11-21 05:54
Q: The exclusive flash sale says that the Padraigin glasses should be $1, but when I put them in my cart they are showing a regular price
A: Dear customer, We are sorry to hear that,would you please take a video to show us problem in details ?
Bobbie Buhr    Time: 2025-11-20 20:19
Q: My order 81125021326264 has been in paid and processing since Nov 2. My first order i received quickly but this order seems to be taking a lot longer. Just curious if I can get an update?
A: Dear Bobbie Buhr, We need to confirm the prescription with you since your sph values and cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? we sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
Sherri Burgess    Time: 2025-11-20 14:52
Q: I have not received order#21025291853430. I paid for express shipping. Can I get an update?
A: Dear Sherri Burgess, We\'ve checked the tracking information, we would like to tell you that it is still in transit. You will receive it soon. We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And you chose advanced delivery, not express delivery. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541013050011
katturnick     Time: 2025-11-20 14:19
Q: Hello. I received my order but do not like the style and fit. Per the FAQ, "Wherelight will offer you 50% discount coupon(excluding shipping cost and taxes) of the previous order to buy new glasses." Does that mean I receive a 50% refund, a coupon in the amount of 50% of my previous order to put towards new glasses, or a 50% discount on my next order? Thanks!
A: Dear Katherine Turnick, We are sorry to hear that, but would you please tell us which pair you don\'t like first ?
Jennifer Davidson     Time: 2025-11-20 14:13
Q: My email is wrong for my account and I can’t seem to be able to edit it.
A: Dear Jennifer Davidson, Would you please tell us your correct email address so that we can correct it for you ?
Scarlett Deering    Time: 2025-11-20 13:41
Q: My order said it has shipped but UPS is not showing that they have received my order yet for tracking. Can I get an update?
A: Dear Scarlett Deering, We would like to tell you that your package has arrived at Raleigh, NC, United States. You will receive it soon.
Kenneth linklater    Time: 2025-11-20 13:04
Q: My glasses are not correct, I cannot see out of them.
A: Dear Kenneth Linklater, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
ladyann569     Time: 2025-11-20 12:24
Q: The one pair of glasses I go I can not ware. The are to big. I have gotten large before and haven’t had a problem. These give me a headache. I would like to get a decent pair please. I did not know how to go about this.
A: Dear customer, We are sorry to hear that,would you please tell us which pair has problems ?
Scott Anna Marie    Time: 2025-11-20 08:34
Q: My glasses are being returned to sender because it was shipped to the wrong address even though I had my address inputted.
A: Dear Scott Anna Marie, Please don\'t worry,we\'ve corrected zip code in the order and will redeliver package to you when we receive it.
jer280830     Time: 2025-11-20 08:13
Q: 81025261435503
A: Dear Janice Elias, Thanks for your understanding. We would like to tell you that we have corrected cyl value of left eye from positive to negative. We will process your order immediately.
Scott Anna Marie    Time: 2025-11-20 07:59
Q: Hi there. The shipping address for my glasses was 119 S Main St, Boone, IA 50036. But I can see from tracking on my order my glasses were delivered to Marshalltown IA. Now they are being returned to you, the sender. https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541011741287. Order# 21025271247390 I am so sad.
A: Dear Scott Anna Marie, Please don\'t worry,we\'ve corrected zip code in the order and will redeliver package to you when we receive it.
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