Q: I have not received my glasses, and there is no tracking information for my order. I would like to know where my glasses are.
Thank you,
Lisa Gillies
A: Dear Lisa Grills,
We need to confirm the prescription with you.
Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
And would you please tell us your correct PD ?
The PD is very important to your vision. We need to make the lenses according to your PD. We sent many emails to you, but you don\'t reply us and we are waiting for you for a very long time, please contact us as soon as possible.