Buy Prescription Glasses Online at Affordable Prices

Samuel Lopez Time: 2026-03-23 06:13

Q: I placed another and after saw that your website was offering buy one get one free also, I saw the price of the frames I chose price dropped $2.00 in a matter of hours. I would like to take advantage of both offers what can I do?

A: Dear Samuel Lopez, We are sorry to tell you that you have used other discount in the order, we can not apply two discounts in one order.

April Medwechuk Time: 2026-03-23 05:51

Q: How can I make sure you ship via USPS and not a different carrier? I am trying to avoid high brokerage fees to Canada

A: Dear April Medwechuk, Please don\'t worry, you will not be charged brokerage fees.

catherinekatiuska Time: 2026-03-23 03:30

Q: I paid the express shipping but my glasses still in progress and I paid the most expensive choice of shipping because I need my glasses asap :(

A: Dear customer, We would like to tell you that we will ship your order out today.

fionapercival99 Time: 2026-03-23 02:37

Q: Hello, i orderd glasses as i was visiting England but they look like they won't arrive in time before I leave on the 25th of March. Can i change the shipping address to Canada. 1016 7th Brandon,MB,R7A 3V3,Canada.

A: Dear Fiona Percival, We are sorry to tell you that we have shipped glasses out . Sorry for this. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047395150625

dara duke Time: 2026-03-22 14:56

Q: I'm trying to buy glasses, but I don't see the credit in my account

A: Dear customer, Sorry, do you mean that $20 coupon code ?

dara duke Time: 2026-03-22 14:55

Q: I don't see the credit for my last glasses that you said you would credit

A: Dear customer, Sorry, do you mean that $20 coupon code ?

dez.hendricks Time: 2026-03-22 11:20

Q: Hello I received some glasses I ordered and wore them today and can see really good out of them but they are just super large on the sides and feel extremely loose. Is there something I can do? Return them or perhaps you have a recommendation?

A: Dear Desiree Hendricks, We are sorry to hear that,would you please tell us which pair has problem ?

Stephanie Horton Time: 2026-03-22 10:01

Q: I am having problems paying for my order

A: Dear Stephanie Horton, Would you please tell us which card you used ?

robynroskey Time: 2026-03-21 14:18

Q: I still haven’t recieved my glasses???

A: Dear Robyn Roskey, We have checked the tracking information and it shows that your item has been delivered and is available at a PO Box at 11:22 am on March 23, 2026 in EL PRADO, NM 87529. Do you check your mailbox ?

Lisa Horgan Time: 2026-03-21 10:32

Q: Hello, I received my glasses yesterday. They are progressive lenses and one pair is great but there is a definite difference in the second pair (not clear, hazy) The Rx on file is correct. The one with the problem is Pop Art Chequer, Frame color Floral. It has the correct prescription labeled on the packaging but there is a definite difference of clarity between the two pairs...do I have any options to fix this...Thank you, Lisa

A: Dear Lisa Horgan, We are sorry to hear that,would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Karen Curry Time: 2026-03-21 07:21

Q: I will wear light not except my prescription? I have filled it out by hand, and I have also email the photo. Right eye -0.75, +0.50, axis 100. Left eye -1.75, cylinder +1.25, access 105. Add 2.75. Then it gives me a message saying that those valuations are not within the accepted parameters. I really want to order several pair of glasses, please let me! Tell me how to enter this information so that your website will receive it. Karen Curry. kcre421@gmail.com

A: Dear Karen Curry, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Paige Hileman Time: 2026-03-21 07:03

Q: Good morning on my last order two pair of glasses for a specific prescription were delivered to me, but when I tried them on the lenses are completely blurry. I’m not too sure why because I’ve placed multiple orders with this website and never had this problem before my prescription hasn’t changed. I always use the preloaded one in my account however, when I looked into this, I noticed that all of my orders prior to this most recent one there is a number on those prescription that is not on this current order on my other prescription to the number reads. 015 however on this most recent order for the prescription it just says. 15 like I stated I put an old pair of glasses from this website on the same day. I got these new ones. Both should’ve had the same prescription. My old ones have perfect visibility however, the two pair I received recently the right lens is completely blurry and this is nothing I changed in my account. I’ve always had the same prescription and always selected the same prescription when ordering really bummed out because I spent a lot of money and the other two pair of glasses for my partner’s prescription or perfect he has no complaints. I’m just trying to figure out how we can get the two pair that I ordered fixed.

A: Dear Paige Hileman, We are sorry to hear that, would you please tell us whether glasses#Zinnia and glasses#Lumen have problems ?

Sabrina Sullivan Time: 2026-03-20 19:38

Q: Are your clip on sunglasses available in polarized tints?

A: Dear Sabrina Sullivan, Because the clips are colored, we recommend that you do not choose lenses tint.

Lineiro Yvonne Time: 2026-03-20 17:23

Q: Hello, can i kindly request an update on when my order will ship? Thank you.

A: Dear Yvonne Lineiro, About your order,we are sorry to tell you that the frame#Lush 59133 blue_b is out of stock temporarily, so your order is delayed. We will rush order for you when it comes back.

vinajo1215 Time: 2026-03-20 15:20

Q: I paid for express shipping and my order is way over due for that

A: Dear customer, We would like to tell you that we have shipped your order out . You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50323247455&requester=WT/trackdetails

Wendy Ingemann Time: 2026-03-20 14:15

Q: Hello I've placed 3 separate orders. Can they be combined together please for shipping?

A: Dear customer, We are sorry to tell you that we have shipped one order out. Could we combine rest two orders ?

bjcee25 Time: 2026-03-20 12:50

Q: What do the warranty cover?

A: Dear customer, We would like to tell you that you can check our return policy here : https://www.wherelight.com/helping/faq

Alyssa Ausmus Time: 2026-03-20 11:13

Q: My Order #20226130705307 shows as being delivered, but I never received the package.

A: Dear Alyssa Ausmus, We are sorry to hear that, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 11:42 am on March 13, 2026 in FLORENCE, SC 29501. Do you check your mailbox ?

Joyce Anderson Time: 2026-03-20 10:29

Q: I received my glasses with a big scratch on the lense

A: Dear Joyce Anderson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

fae ophelia Time: 2026-03-20 07:34

Q: do you offer tracking information? i ordered with express shipping & was hoping to be able to track !

A: Dear Fae Olson, We would like to tell you that we have shipped your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Burcher E Bernette Time: 2026-03-20 07:18

Q: Good day. Can someone update me on when i will see that the glassed are on the way and Shipped please. 3 weeks to process is really too much. Since March 2nd.

A: Dear Burcher E Bernette, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596371988746

Rhonda Ayeni Time: 2026-03-20 05:28

Q: Order # 80226270918563. How can I return glasses? They are to big and slide off my face

A: Dear Rhonda Ayeni, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Peeples Johari Time: 2026-03-20 03:46

Q: Hello! I never received order 20226191652505 and I paid for express shipping. Can you assist me?

A: Dear Peeples Johari, We would like to tell you that we have shipped your order out. And the tracking information shows that your item was delivered to the front desk, reception area, or mail room at 5:23 pm on March 20, 2026 in AURORA, IL 60504. Do you check your Front Desk/Reception/Mail Room ?

pilm56@hotmail.com Monique Pilon Time: 2026-03-20 02:13

Q: I just receive my new glasses Lustre, color Clear.This is a beautiful model but there are a problem. There is a problem . They are distorsion in the glasses. It's the eighteen i order at your cie . Please start again this model because these are a problem inside DISTORSION. I await your news. Monique Pilon

A: Dear Monique Pilon, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Courtnie Madrigal Time: 2026-03-20 01:17

Q: I was told that my order will ship out this week since the frame was in stock again. If it does not ship out by Friday march 20 I would like you to issue a refund and cancel the fleck frame and ship the other glasses. The glass should have never been available to order if they were out of stock I placed the order almost a month ago this is ridiculous.

A: Dear Courtnie Madrigal, We are sorry for the delay, and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303500873

Maritza Rodriguez Time: 2026-03-19 20:03

Q: Good evening Wherelight, I reached out to you back on February 22 with the picture of the prescription as requested. I am replying to the latest message you sent me asking if I want progressive lenses, the answer is "yes". I did reply to the email with the wrong answer, I was confused but yes my lenses need to be progressive. I will also reply directly to the latest email you sent so we can keep track of the conversations and to clarify any confusions. Thank you in advance.

A: Dear customer, Sorry, are you sure that you want progressive lenses ?

prettygal2023 Time: 2026-03-19 16:46

Q: I need to return my glasses they are too big for my face

A: Dear Veka, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Donna Moyer Time: 2026-03-19 13:51

Q: Just received a new pair of glasses today and cannot see anything through the lenses. They are completely blurry in both eyes

A: Dear Donna Moyer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Donna Moyer Time: 2026-03-19 13:50

Q: I just received a new pair of glasses today (Mele style). When I put them on, I couldn't see because both lenses were a total blur. What do I do to get new lenses

A: Dear Donna Moyer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kerry Charters Time: 2026-03-19 02:37

Q: I ordered 4 pairs of glasses. 2 separate orders. Ive received one package today. But there's been no update on the order since 9th March. Thanks

A: Dear Kerry Charters, We would like to tell you that we will ship your glasses out today.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee