Consulting Servive Center

A: Dear Anya, We think that the reason why caused your problem is the frame, so we suggest you to choose other frame.

A: Dear customer, We will ship your glasses out if everything goes well.

A: Dear Anya, We think that the reason why caused your problem is the frame, so we suggest you to choose other frame.

A: Dear Talnisha Williams, We are sorry for the delay, we will ship your order out next week.

A: Dear Madelyn Boudreaux, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Brooke Kelly, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on January 22, 2026 at 6:49 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Nelmarie, We would like to tell you that we have corrected it for you

A: Dear Arantzamarie Berrios, We would like to tell you that your item departed USPS facility in RALEIGH NC DISTRIBUTION CENTER on January 22, 2026 at 8:03 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Shannon Lucas, We would like to tell you that Paloma is very heavy, are you sure that you want to choose this frame ?

A: Dear Stefania, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. And you can check these frames: https://www.wherelight.com/eyeglasses?frame_shapes=12&gooodsSort=1&pd=59

A: Dear customer, Thanks for your understanding. We have issued a coupon and emailed the code to your email address: myshelasia@gmail.com And we don\'t suggest you to choose anti fog coating, the processing time will become very long.

A: Dear Wagner Vanessa, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear Wagner Vanessa, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear Wagner Vanessa, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear Cindy Klokow, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Shannon Lucas, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-4415.html

A: Dear customer, We would like to tell you that we have shipped your glasses out yesterday. And we also corrected address. You can log in your account, find the original order, check the status of the order directly.

A: Dear customer, We would like to tell you that we have shipped your glasses out yesterday. And we also corrected address. You can log in your account, find the original order, check the status of the order directly.

A: Dear customer, We would like to tell you that we have shipped your glasses out yesterday. And we also corrected address. You can log in your account, find the original order, check the status of the order directly.

A: Dear Jennifer, We have checked tracking information and it shows that your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear customer, Ok, we will wait for your photo.

A: Dear customer, Ok, we will wait for your photo.

A: Dear Dalene Settle,Our pleasure.

A: Dear customer, We are sorry to hear that, would you please tell us the code ?

A: Dear Angela Greene, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on January 21, 2026 at 11:56 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Victoria, We are sorry to hear that,please don\'t worry, would you please take a screenshot of your payment ?

A: Dear Victoria, We are sorry to hear that,please don\'t worry, would you please take a screenshot of your payment ?

A: Dear Cassandra Wilt, We would like to tell you that we have corrected it for you

A: Dear Cassandra Wilt, We would like to tell you that we have corrected it for you