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Latanya Solomon Benders Time: 2026-01-05 04:47

Q: Hello my order needs editing. I should have 2 PD, both should be 30. Is there a way to correct that? Also my email address should be latanyadsolomon@yahoo.com you can use that one to respond to my question, please. My order number is 80126050352184 my phone number is 3144139801, thanks.

A: Dear Latanya Solomon Benders, We would like to tell you that we have corrected it for you

Latanya Solomon Benders Time: 2026-01-05 04:43

Q: Hello my order needs editing. I should have 2 PD, both are 30. Is there a way I can correct that? Also my correct email address is latanyadsolomon@yahoo.com you can reply to that one please. My phone number is 3144139801. Thanks

A: Dear Latanya Solomon Benders, We would like to tell you that we have corrected it for you

Veronica Cluck Time: 2026-01-04 18:09

Q: I lost a bunch of my points because I clicked redeem on a page showing some glasses, but I thought that it was giving me points, not taking them away. I was not planning on purchasing them... I just thought I was getting points for viewing them. Can I please get my points back?

A: Dear Veronica Cluck, Ok, we have returned points to your account.

odalis lavariega Time: 2026-01-04 14:34

Q: Order #: 81225151954567. I ordered back in the beginning of December and have not received my glasses. Wondering when I should be expecting then

A: Dear Odalis Lavariega, We are sorry to tell you that the glasses#Licia are still being processed now. We are sorry to tell you that the handmade glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you and will ship your order out asap.

lm.ault6 Time: 2026-01-04 09:39

Q: I received my last order just fine, but within hours the 'Vivid' frame broke in two places after just wearing them around the house. These were perfect otherwise. The lenses are fine, just not in the frames obviously.

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

LaWanda SHIPMAN Time: 2026-01-04 07:58

Q: Is there a warranty on your frames?

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

LaWanda SHIPMAN Time: 2026-01-04 07:57

Q: A pair of my glasses broke. Do you repair or replace broken frames?

A: Dear LaWanda SHIPMAN, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jenifer Chrisman Time: 2026-01-04 07:27

Q: Hello ,im not sure what if any, help you can give me after receiving my glasses and wearing each a significant amount of time I’ve discovered that 2 pair are completely unusable for me. Not exactly sure if the face isn’t big enough or the fact that they are not seating on my face correctly. For whatever the reason I can not use them. If someone could just walk me through what to do I would forever be in your debt.

A: Dear Jenifer Chrisman, We are sorry to hear that, but would you please tell us which pairs have problem ? And do you mean that you feel dizzy or fuzzy when you wear these glasses ?

barth.melaniefp69 Time: 2026-01-04 07:06

Q: Hello. I placed an order and I was wondering were it is?

A: Dear Melanie Barth, We need to confirm the prescription with you since your sph value of right eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

Trisa Harris Time: 2026-01-03 17:23

Q: So far, i've put five pair of glasses, and then I lasting long.The frames are just breaking on their own.How do we resolve this or do I need a bigger size?How do I put in a bigger size for my glasses?This is crazy.I'm sitting here watching t v I hear click in my glasses broke again.My other order just came in with the other two pair and I gotta keep ordering and ordering before they break.They're not even lasting a month.Please somebody get back to

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

gaylaroo Time: 2026-01-03 15:44

Q: I just finished placing this order. 80126031540137. I had entered promo code BOGO which showed 2nd pair free. Then upon final check I was charged for both. Can you fix the issue?

A: Dear customer, Ok, we will apply discount to your order and will refund you price difference $27.07

Cho Manami Time: 2026-01-03 12:19

Q: I bought the glasses rom your company on May 1, 2025 22:00:43. Order# is 80525012200437. Dazzle (1522) Floral, Single Vision was already broken because of plastic frame quality. Same place Bothe side ware broken without any accident so it's clearly coming from your product quality. I would want to complementary repair or refund for this glasses. Could you help me about it?

A: Dear Cho Manami, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

equitakilem Time: 2026-01-03 08:32

Q: Why is it charging a 20 dollar fee now for lens thickness.? It didn’t charge me that on my first order of just readers.

A: Dear customer, We are sorry to hear that, would you please take a screenshot of it to show us problem ?

Deshe Alexander Time: 2026-01-03 07:44

Q: I ordered on 5/25/24, I typed the wrong zip code but support said he changed it in the system. Fast forward to My order that I place on 12/17/25 has been returned to sender for the same reason, he was supposed to update the system. I have proof in my emails and all. How do we resolve this? My glasses were supposed to arrive 1/5/26

A: Dear Deshe Alexander, Would you please double check the address you filled in the order below ? Is it correct ? 6020 Milton St 2309,Dallas,TX,76206,US

Alaias Perkins Time: 2026-01-03 00:14

Q: Yes I want to use the coupon because I’m looking to order another pair of glasses soon! Please advise what the name of of the $55 coupon is so I may place an order!

A: Dear Alaias Perkins, Thanks for your understanding. We have emailed you the coupon code.

ricknajdzion Time: 2026-01-02 13:33

Q: A recent order #21125230642459 was received but the prescription is not correct. I am having much trouble seeing the distance without adjusting the glasses on my face -- I find that the reading +2.50 is more than half the lenses from the bottom up. It is very difficult to wear these glasses without a lot of blurry visions and eventually a headache due to not being able to see correctly. What can be done please?

A: Dear Richard Najdzion, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Fiona Insall Time: 2026-01-02 11:45

Q: Subject: Issue with Bent Glasses Arm ? Order 81225201622552 Hello, I’m really sorry to trouble you, but I wanted to let you know that I’ve opened one of the packets from my recent order and noticed an issue. Order number 81225201622552 ? the Mignon glasses in the colour Clear appear to have a bent arm upon opening. I only noticed this once the packet had been opened. I’m gonna put them on my face they are squint. I just wanted to make you aware and see what the best next steps would be. Thank you very much for your help, and apologies again for the inconvenience. Kind regards, Fiona

A: Dear Fiona Insall, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

llbrdh7 Time: 2026-01-02 07:38

Q: Order # 81225110941038. The bifocal part is not set right on these. The pd is 58 but it needs to be set higher. Please refund. Should I ship back. Original copy of my rx was sent with order. Thanks.

A: Dear Lisa Berlin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

barth.melaniefp69 Time: 2026-01-02 06:50

Q: When will I receive my glasses

A: Dear Melanie Barth, We need to confirm the prescription with you since your sph value of right eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

bevgreenwood Time: 2026-01-02 05:33

Q: I really just want to return them. I don't think it was your fault, it's been over a year since I've been the to the eye doctor and I think my prescription has since changed. I'd like to return and reorder when I get a new prescription.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Valerie Medina Time: 2026-01-02 05:09

Q: Where is my package?

A: Dear Valerie Medina, We are sorry to tell you that we don\'t receive your email, and we are sorry to tell you that we can not make Hecate with your correct PD 54, would you please choose other smaller frame ?

kitadrew5 Time: 2026-01-02 04:37

Q: This is the first time this happen to me I’m a loyal customer. You’ll give me a tracking number for ups that still says shipper created label ups haven’t received package yet from Dec 29, in it also said it should’ve been delivered yesterday. Now I know it was New Years but this is not good. I’m not happy at all something needs to be done. Look at my history with yall I have ordered multiple glasses here I would love to keep ordering.

A: Dear Kita Jackson, We have checked the tracking information and it shows that your package has arrived at facility of Greensboro, NC, United States, the package is expected to be delivered on Tuesday.

Argyropoulos Jackie Time: 2026-01-01 12:35

Q: 81225310735391 That’s my order number. The frames are tortoise but I selected green. Please remedy to green. Thank you

A: Dear Argyropoulos Jackie, We would like to tell you that we have changed frame

Lorenzo Gutierrez Time: 2025-12-31 22:39

Q: Cuando llegara mi pedido por que reciví un correo donde dice que ya enviaron los lentes pero ahi dice la entrega estimada estándar es de de 3 a 10 días pero yo pague para que me llegarán lo mas rápido posible quisiera saber cuando llegan y si se tardan cual es el veneficio de pagar para que lleguen mas rápido si no van a llegar

A: Dear Lorenzo Gutierrez, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50315285581&requester=WT/trackdetails

Aaron Anderson Time: 2025-12-31 16:26

Q: I need to change my shipping address for an order

A: Dear Anderson Aaron, We would like to tell you that we have corrected it for you.

Tara DeWalt Time: 2025-12-31 15:27

Q: I received my order, but the green pair of glasses VogueBox are supposed to be tinted.

A: Dear Tara DeWalt, We have checked yoru order and we are sorry to tell you that you chose no tint for VogueBox. We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $90 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Ashleigh Hildebrand Time: 2025-12-31 12:13

Q: Hello, I had placed an order that is being returned to sender. I realized there was a typo in the address, totally my fault. Is there anyway I could fix this and get my order resent? The order number is 81225120153573

A: Dear Ashleigh Hildebrand, Please don\'t worry, would you please tell us your correct address ? We will redeliver package to you when we receive it.

Christymarie1977 Time: 2025-12-31 11:47

Q: I need to change my shipping address

A: Dear Christy Roberson, Would you please tell us your correct address so that we can correct it for you ?

Mariana Zepeda Time: 2025-12-31 09:34

Q: You charged express shipping and still not shipping it and the glasses were ready to ship more than 5 days ago

A: Dear Mariana Zepeda, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50475507012&requester=WT/trackdetails

susiemac466 Time: 2025-12-30 19:39

Q: Hi there! Im just trying to track the shipping status of my glasses please. Ive tried many times but Ive had no luck. I am way over in NZ. Hoping you can help, thanks Susie.

A: Dear Susie McIntyre, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50460126907&requester=WT/trackdetails

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