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Consulting Servive Center

Cherree Benter    Time: 2026-08-31 01:15
Q: My order says its been delivered today but I don't have it. It says it was delivered to Allestree today my address Heathmere Order #80826210545126
A: Dear Cherree Benter, We are sorry to hear that,would you please double check the address below ? Is it correct ? 932 Princes Hwy,Heathmere,Vic,3305,AU
Jennefer Orbeck     Time: 2026-08-30 15:30
Q: When are the back ordered frames in my order expected to come in. Can you just ship the ones that are finished? Can I pick a different frame that is in stock?
A: Dear Jennefer Orbeck, We are sorry for the delay, could we ship the completed glasses out first ? When frame#Banded 59256 floral_e comes back, we will ship this pair to you.
Cher Bunkley    Time: 2026-08-30 10:55
Q: Hello - I am ordering tinted progressive lenses but they don't show as tinted in the cart. How do I know for sure that they will come tinted? Thanks!
A: Dear Cher Bunkley, Would you please take a screenshot of your shopping cart and send it to us ?
Jay Allen-Rowell     Time: 2026-08-30 09:38
Q: Hi there. I had paid for express shipping, not a small fee, on the two pairs of glasses that I had bought on August 20th, and it still shows that they are in processing. It was hoping I could get an update on that because i was needing them for vacation in two days which is why I paid the extra twenty one usd, which is much more in my country, to get them here in time. Thank you so much
A: Dear Jay Allen-Rowell, Please don\'t worry,we will ship your order out this week.
Taylor     Time: 2026-08-30 08:48
Q: Hi, i placed my order on 8-14 and it says a shipping label was created, but nothing has changed since. When will my order be delivered?? Order # 80826141031549
A: Dear Taylor, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on August 31, 2026 at 11:13 pm. The item is currently in transit to the destination. You will receive it soon.
Snow200488     Time: 2026-08-30 06:11
Q: Yes, I submitted it. I would like progressive lenses and my right IPD is 30 and my left eye PD is 30.2. I will pay the difference. Just let me know. Thank you.
A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?
ddebanddave     Time: 2026-08-30 06:09
Q: Please cancel my order and refund me $25.59. I ordered my glasses August 16th and they are still processing the order. Thank you Deborah Drury
A: Dear ddebanddave, We are sorry for the delay, we will cancel your order and will refund you money.
nutmegpudding     Time: 2026-08-30 00:27
Q: My correct shipping address is 3901 Litchfield Road Charlotte NC 28211. The wrong one auto-loaded. Please help me fix this.
A: Dear Christi Manley, We would like to tell you that we have corrected it for you
nutmegpudding     Time: 2026-08-30 00:21
Q: The wrong shipping address is on my order. How do I change it?
A: Dear Christi Manley, We would like to tell you that we have corrected it for you
Amanda Charboneau     Time: 2026-08-29 21:25
Q: I’m wanting to order another pair of glasses but out of curiosity I wanted to know what the dimensions were for the small pair which is obviously for children and I now can’t get any of the glasses to switch back to medium size which has always fit just fine so if someone has the magic touch to put them all back to medium so I can continue on with ordering glasses that would be greatly appreciated. Thank you so much for your time and help, Have a great day. Amanda Charboneau
A: Dear Amanda Charboneau, We are sorry to tell you that it only has small szie.
ihatetrains666     Time: 2026-08-29 19:25
Q: The details on my glasses have fallen out and faded in several places I am not happy with this and would like to get a different frame to replace these please. Thank you for your time. Christina.
A: Dear ihatetrains666, We are sorry to hear that,would you please tell us which pair you don\'t like ?
KELLIAM GARCIA    Time: 2026-08-29 13:24
Q: Can order 80826091433015 be canceled? The right lens is incorrect .
A: Dear kelliam Garcia, We need to confirm the prescription of glasses with you since your sph value of right eye is negative and sph value of left eye is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
ForeverDeema28    Time: 2026-08-29 13:20
Q: Hello im trying to return these glasses but I dont see an option. They are uncomfortable for me and hurt onside of my ears
A: Dear ForeverDeema28, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Ash S    Time: 2026-08-29 10:09
Q: I selected monochromatic lenses but I don't see it on my receipt. Please help.
A: Dear Ashley Stepps, We are sorry to tell you that we can not ship to Mexico. We have cancelled your order and have refunded you money.
Bridget R Uphoff    Time: 2026-08-29 07:37
Q: I'm always getting the message that my pd is too small and I can't purchase the glasses.
A: Dear Bridget R Uphoff, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.
cinimon imondi    Time: 2026-08-29 07:28
Q: hi it seems the processing of my order has been already 15 days and not sent out yet . can i ask when they will b shipped ? and how long after to recieve them ? Order Number: 80826151212159. also do u have individual cardboard boxes for the glasses ? i wanted to give them as gifts and appreciate each gets an individual cardboard gift box please.
A: Dear cinimon imondi, We would like to tell you that we will ship your order out tomorrow. Would you please tell us which box you want ?
Antwana Grant    Time: 2026-08-28 20:11
Q: Looking to do an exchange on order
A: Dear Grant Antwana, We are sorry to hear that,would you please tell us the reason why you want to return ?
Temitayooyebamiji07     Time: 2026-08-28 14:23
Q: Hello, I just order 3 prescription glasses. I will like to change 1 of it. The adult glasses where I choose the pink. I will like to change it to grey. What do I need to do?
A: Dear Adenike Oyebamiji, We would like to tell you that we have changed frame#Azura 80203 pink to frame#Azura 80203 grey
Emily Woodward    Time: 2026-08-28 14:07
Q: Order 80826130659097- I love the pink “fleck” frames, but the area where the magnification starts is too high on the lens. I need it lower to be able to see distance clearly. Can this be fixed?
A: Dear Emily Woodward, We are sorry to hear that,would you please wear the fleck eyeglasses and take a photo of it ?
Mario Aguilar    Time: 2026-08-28 11:26
Q: Order shows that USPS is still waiting for the package. Has t changed since 08/24/2006 and it’s already 08/28/2026 just wondering when the package will be delivered
A: Dear Mario Aguilar, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
ForeverDeema28    Time: 2026-08-28 09:00
Q: What to do if my pf is off and causes motion sickness and headache?
A: Dear ForeverDeema28, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Larry Waitsman     Time: 2026-08-28 08:42
Q: I would like to know if you still have bu 3 pair of progessive for around 130. us dollars?
A: Dear Larry Waitsman, Sorry, we don\'t have that discount now, but we have buy one get one free discount now.
Scottie Johnson    Time: 2026-08-28 08:38
Q: I am trying to return a pair of glasses for a customer and the instructions. Tell us to hit a check button prior to the refund button. However, I cannot find the check button that they’re talking about. It is for order number 80826071354046 Benny Richardson.
A: Dear Benny Richardson, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?
Snow200488     Time: 2026-08-28 08:25
Q: Ok please change my order to progressive lens for all of them and change my PD to Left eye 30.2 and my right eye change to 30. I agree to this change, please send me the difference I owe. Thank you so much for all your cooperation and help!!!
A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?
NINA MILLER    Time: 2026-08-28 07:58
Q: tried to reset my password, link was sent when I tried it given the message "link expired."
A: Dear NINA MILLER, We have reset the password for you and have emailed you the new password.
ForeverDeema28    Time: 2026-08-28 07:35
Q: Hello i ordered the Gradient glasses and its advertised as large. Upon receiving them they are actually a medium frame. I would appreciate if these were larger like it said
A: Dear ForeverDeema28, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Snow200488     Time: 2026-08-28 05:45
Q: I also think my PD is wrong please wait I will send another message I need to measure with the PD tool.
A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?
Snow200488     Time: 2026-08-28 05:42
Q: Yes I accept the up charge thank you so much!! Please send what I owe.
A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?
ddebanddave     Time: 2026-08-28 05:02
Q: if my glasses aren't availabel please cancel order and refund me. Thank you Deborah Drury
A: Dear ddebanddave, We are sorry for the delay, we will cancel your order and will refund you money.
ddebanddave     Time: 2026-08-28 05:01
Q: My glasses are still processing. I ordered them on August 16 and have not received them yet
A: Dear ddebanddave, We are sorry for the delay, we will cancel your order and will refund you money.
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