Buy Prescription Glasses Online at Affordable Prices

campbell erin Time: 2026-10-12 19:22

Q: Didn’t receive my items

A: Dear Erin Campbell, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596317992202

Jenny S. Time: 2026-10-12 11:06

Q: Hello! I'm looking to purchase polycarbonate lenses because plastic lenses are not impact resistant and can shatter. Let's say my airbag went off. Those plastic lenses would shatter and could enter my eyeball. Under Lens selection, it says you could go with a mid-index 1.50, or a high index 1.59. With my past Optical experience, i am assuming the 1.50 is a plastic lens? Can anybody clarify this for me?

A: Dear Jenny Shoemaker, We are sorry to tell you that we don\'t make polycarbonate lenses. The lenses we provide are made of resin.

Georgia Jefferson Time: 2026-10-12 09:51

Q: I’m wondering where my order is. Hasn’t had any updates since 10-9

A: Dear Georgia Jefferson, We would like to tell you that we will ship your order out this week.

Peggy Stewart-Goodman Time: 2026-10-12 08:22

Q: Will I get shipping info sent to my email? I would like to be home when it arrives. If the shipping is USPS, then it will probably be delivered in my mailbox, which will be great.

A: Dear Peggy, We would like to tell you that we shipped your glasses via USPS. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596318290765

Leanne Costello Time: 2026-10-12 07:47

Q: I have a pair of glasses from order #80126281148481 that were just checked by an optician, and the lenses do not match the prescription on file. The axis on both lenses are wrong, and I am unable to see clearly with them.

A: Dear Leanne Costello, Sorry to hear your new glasses from order #80126281148481 don’t match your prescription and you cannot see clearly. Could you please share more details about the axis issue? What axis value was actually made on the lenses? Also, please let us know if the optician can provide a photo of the lens power reading for both eyes. This will help us check and resolve the problem quickly.

YAESA HANSON Time: 2026-10-12 05:54

Q: 80126251633493 Order number.. I emailed you a week ago regarding these pink glasses included in this order broke at arm..I do have pics as well..Please advise asap because I am questioning if they are still under warranty by the manufacturer before it expires..Thank you..

A: Dear YAESA HANSON, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Holloway Rowena Time: 2026-10-12 05:01

Q: 81026071222210 Not confident about this company all of these questions people are asking scares me what is happening there

A: Dear Rowena holloway, We are sorry to tell you that we don\'t have that the frame in the picture below. Do you still want your order ? It is different from the frame in your order.

Holloway Rowena Time: 2026-10-12 04:54

Q: 81026071222210 Status update please

A: Dear Rowena holloway, We are sorry to tell you that we don\'t have that the frame in the picture below. Do you still want your order ? It is different from the frame in your order.

Holloway Rowena Time: 2026-10-12 04:54

Q: 81026071222210

A: Dear Rowena holloway, We are sorry to tell you that we don\'t have that the frame in the picture below. Do you still want your order ? It is different from the frame in your order.

smilan2025 Time: 2026-10-11 18:32

Q: I need help, because if they're progressive, why are you guys only allowing me to put in my distance information? And not my near sighted information too. Please help me

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Nicole Jakubek Time: 2026-10-11 09:54

Q: 80926121109081 Bestellung Ich wollte wissen wo meine Bestellung ist.. habe sie noch immer nicht erhalten

A: Dear Nicole Jakubek, We would like to tell you that your package is still in transit. You will receive it soon. You can check the shipping status at https://www.sf-international.com/gb/en/support/querySupport/waybill#search/bill-number/SF6047862346680

Cyrea Beaman Time: 2026-10-11 07:08

Q: Hello, I uploaded my prescription but it does not have a PD on it so I went to my prescription from last year and put it where it ask for it then noted the enacted numbers. The prescription i am getting this time is line bifocal which is my first time getting this so I am not sure if that PD is even suppose to go on there.

A: Dear Cyrea Beaman, Do you have other email address ? If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Rebecca Fine Time: 2026-10-11 06:35

Q: Looking for an update on my order. It’s been in processing but says “finished” for quite some time. Was hoping to receive by now and paid for faster shipping. Thanks!

A: Dear Rebecca Fine, We are sorry for the delay, we will ship your order out today.

Ms Rowe Time: 2026-10-11 06:14

Q: I am interested in ordering a pair of readers from your site, it is in my cart ready to go. However, I would like to know if the lens will be plastic or glass prior to purchasing.

A: Dear Ms Rowe, The lenses we provide are made of resin.

Lamante Parker Time: 2026-10-11 04:04

Q: I have lost a pair that I ordered some months ago I was wondering if I had ins on them to be replaced?

A: Dear Lamante Parker, We are sorry to hear that,would you please tell us order number first ?

Bennett Schneider Time: 2026-10-10 23:40

Q: Hi, I love the Dominic glasses I bought in 2024. I want to simply repeat the order with everything the same, but add polarization so the lenses do not reflect a ring light when I make a video. How can I do this. I tried making a new order but the same lens only appears in the Medium size and I need the Large size I got before. I hope you can help. Thank you. Bennett

A: Dear Bennett Schneider, We would like to tell you that you can choose single vision lenses directly.

roholloway Time: 2026-10-10 12:33

Q: Sent one yesterday

A: Dear Rowena holloway, We are sorry to tell you that we don\'t have that the frame in the picture below. Do you still want your order ? It is different from the frame in your order.

taylorb2227 Time: 2026-10-10 11:19

Q: I have paid for express shipping but for the past 4 days my shipment has not been shipped after it has been finished and has only had a shipping label created and ups tracking has said they have not received my glasses I want to know when will they receive it and if it has actually left the factory

A: Dear Taylor Brown, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Geovonty Holland Time: 2026-10-10 09:20

Q: Hello, I accidentally placed the same order three times due to an issue with your payment portal. After entering my credit card information and submitting the payment, the page continued loading without confirming whether the transaction was successful. I refreshed the page and tried again, not realizing the previous payments had already gone through. This resulted in three purchases of the same order. I only intended to make one purchase, so I’m requesting a refund for the two duplicate transactions. Please confirm once the refunds have been processed. Thank you for your assistance.

A: Dear Geovonty Holland, Please don\'t worry, we have cancelled the order#81026100855259 and order#81026100907398 . We have refunded you money of these orders and have processed order#81026100910010 .

loren teslovich Time: 2026-10-10 09:04

Q: Why is my order taking so long to process

A: Dear loren teslovich, We would like to tell you that we will ship your order out today.

Danette Time: 2026-10-09 19:54

Q: I’m trying to buy two pairs of glasses. When I try to put my name in address field it says “Wherelight Hint - 2-30 Letters,-“ no matter what I put in NOTHING works. I would really Like it fixed so I can actually order my new glasses, please.

A: Dear Danette, We are sorry to hear that,would you please take a screenshot of it to show us the problem in details ?

Jelani Joyner Time: 2026-10-09 17:11

Q: Hi, are you able to fix frames? I've broken one of my pairs from you - the green ones from earlier this year. Also - one of my previous pairs from you, including the pink clip on sun shade frames do not have the proper prescription. The lenses are blurry on both on regular frames and shades.

A: Dear Jelani Joyner, About green glassesAphrodite 18028, would you please take a photo of the glasses to show us the problem first? And would you please tell us which glasses are incorrect ?

mstobias171890 Time: 2026-10-09 13:05

Q: 81026091300095 is my order number. I put my billing address for the shipping address

A: Dear Kayla Jones, Would you please tell us your correct address ?

Sandy Axton Time: 2026-10-09 11:09

Q: I love my glasses , but they was suppose to be clear, but they are gray. I really wanted a clear pair of frames.

A: Dear Sandy Axton, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Lisette Olmo Time: 2026-10-09 08:50

Q: I am checking on order # 80926211953546 it v was CB ordered in September and has not arrived.

A: Dear Lisette Castro, We would like to tell you that we will ship your order out this week.

Brandy Bolen Time: 2026-10-09 06:26

Q: My order is still not here. It appears to be lost in Texas

A: Dear Brandy Bolen, We would like to tell you that your item arrived at the Post Office at 3:17 pm on October 12, 2026 in PLAINFIELD, IN 46168. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306605827

Casharma Alfred Time: 2026-10-09 06:25

Q: Good day you guess took my funds for an order and it is showing the order is unpaid the funds was deducted from my account!

A: Dear Casharma Alfred, We would like to tell you that your order is being processed now.

Kelly Keiffer Time: 2026-10-09 06:20

Q: https://www.wherelight.com/user/orderShow?on=80926050857212 Here is my order. The tally glasses that I ordered the arm completely broke off. How can I get new frames I just purchased these and receive them a couple weeks ago.

A: Dear Kelly Keiffer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Kelly Keiffer Time: 2026-10-09 06:17

Q: I just received my glasses not that long ago. And the arm broke off. Is there anyway I just can get the new frame and be able to pop out the lenses to put in the new frames

A: Dear Kelly Keiffer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Alexandra Medina Time: 2026-10-09 05:18

Q: I have a pair of glasses that broke can I get them fixed

A: Dear Alexandra Medina, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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