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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

nancy Brown    Time: 2026-03-09 23:13
Q: what happened to the coupon 3 for $169? I won't buy glasses from you if you cant or wont compete on coupons you also had a BOGO I would buy 5 pairs of glasses using these coupons but it is easy enough to take my businwss elsewhereNancy OBrien Brown nancyherself51@gmail.com
A: Dear Nancy Brown, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.
Yesenia Gonzalez    Time: 2026-03-09 22:52
Q: I ordered my glasses 2/13 and paid the expedite service fee. Now 3/9 and still hasn’t even been labeled shipped.
A: Dear Yesenia Gonzalez, We would like to tell you that we will ship your order out this week.
Allen Melissa    Time: 2026-03-09 18:32
Q: My order #80226160308111 was placed 02/16 and is still in processing although I paid for advanced shipping!! What is the deal! I want a refund
A: Dear Customer, Would you please tell us which free frame you want ? We are waiting for you reply for a long time, but you don\'t reply us, if you can receive this email, please reply us asap.
Stephanie Johnston    Time: 2026-03-09 18:23
Q: I’ve emailed over the photo of the broken frame. You will see how the “bolt” sheared off.
A: Dear Stephanie Johnston, Is that tortoiseshell pair ?
lmarulanda01     Time: 2026-03-09 18:21
Q: Hi, I wanted a status update to when I can expect to receive my glasses on order placed on 2/13/2026? Order #80226131727479
A: Dear customer, We would like to tell you that we will ship your order out this week.
Alexandria Velez    Time: 2026-03-09 13:27
Q: Hi I paid for advanced shipping on pn a pair pf glasses on Feburary 27th and it still shows processing can you help me find out whje they will ship becauae at this point Id just like my advanced shipping fee back along with my glasses please.
A: Dear Velez Alexandria, We need to confirm the prescription with you since your sph value of right eye and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
Yesenia Gonzalez    Time: 2026-03-09 12:04
Q: I made my order 2/13/26 and paid the expedited shipping (6-9 days) n it’s now 3/9/26 n it’s not even showing “shipped “ yet.
A: Dear Yesenia Gonzalez, We would like to tell you that we will ship your order out this week.
Amber Jacquin     Time: 2026-03-09 11:48
Q: It says a shopping label has been made. That's it. No extra updates. I paid extra for fast shipping and its been saying the same thing for 5 days now.
A: Dear Amber Jacquin, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on March 10, 2026 at 12:36 am. The item is currently in transit to the destination. You will receive it soon.
allison.paige.stroth     Time: 2026-03-09 11:46
Q: Hi I'm having a problem I was hoping you could help me with. The glasses are Aston, the black ones, I bought them recently and the part by your ears turns inward and gives me headaches, I haven't been able to bend them enough. I have ordered this exact pair of glasses for 10 years. But this recent one was smaller so I was hoping maybe you could take a picture of the glasses before I order with the arms out and the Pic from above so I can see if I can wear these or not. I really just need the arms completely straight, not bent inward at all. I know this is a pain in the ass, so if you can't, I understand. I just wanted to get another pair bc this seemed like a fluke. Thank you so much. I appreciate it. The link is https://wherelight.com/eyeglasses/frames/cateye-classic-eyeglasses-3667.html?color=black
A: Dear Allison, We are sorry to hear that, would you please tell us order number first ?
Amber Jacquin     Time: 2026-03-09 11:45
Q: I paid for fast shipping and ai need my glasses
A: Dear Amber Jacquin, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on March 10, 2026 at 12:36 am. The item is currently in transit to the destination. You will receive it soon.
Jennifer Gross    Time: 2026-03-09 10:24
Q: I recently purchased 2 pairs of glasses and I am having trouble with both pairs. They make my eyes hurt and pull my vision to a weird place. I wore each pair for several days hoping it was just that I needed to adjust to them but I can't handle it. What can be done about that?
A: Dear Jennifer Gross, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Isabella Hall    Time: 2026-03-09 10:09
Q: My order 80226212220311 was said to be shipped last week but all the tracking number says is preshipment. When will it be shipping? I ordered weeks ago. Thanks
A: Dear Isabella Hall, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Nicole Jakubek     Time: 2026-03-09 10:01
Q: Wielange dauert die Zusendung
A: Dear Nicole Jakubek, We would like to tell you that you can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047327624889
Nicole Jakubek     Time: 2026-03-09 09:57
Q: Wann kommen meine Bestellungen an, zahlungs Frist bei klarna ist bald
A: Dear Nicole Jakubek, We would like to tell you that you can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047327624889
Erik Rocha    Time: 2026-03-09 08:51
Q: I would like to update my Email due to myself inputting it incorrectly in the beginning when creating my account. I was unable to update that information, and i would like assistance.
A: Dear Erik Rocha, We would like to tell you that we have corrected it for you.
Kelly Presbrey    Time: 2026-03-09 08:06
Q: It has almost been a month since my order. Please advise when they will be shipped.
A: Dear Kelly Presbrey, We would like to tell you that we will ship your order out this week.
Joanna Dionne    Time: 2026-03-09 08:03
Q: I was looking at these questions, and saw that you were including the full addresses of people you were responding to. That is a dangerous security habit.. You really need to check that before posting. Also, I have ordered 2 pair of glasses - I was trying to find out how long it will take to get them and can't find it. I hope I get them by 3/16 because I am going on a cruise and I would like to have them. Thank you.
A: Dear Joanna Dionne, Thanks for your suggestion. And we will ship your order out today.
bethannemartin     Time: 2026-03-09 07:55
Q: What is the time frame for express shipping? I paid extra to get my glasses quickly and we are going on 5 days that it says UPS is still waiting on you guys to give them my glasses. I should have had the glasses by now with how much I paid. Order # 80226240804460.
A: Dear Beth Martin, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.
Ashley R    Time: 2026-03-09 05:41
Q: I am unable to reply to the response back to me but I need to return my first order that was sent to me in February. The glasses are too bulky and slip down my nose
A: Dear Ashley R, We are sorry to hear that,but would you please tell us which pair you want to return ?
cassiefloresss13     Time: 2026-03-09 04:38
Q: i need to cancel my order because i wasn't trying to purchase them i was seeing if the codes were actually working
A: Dear Cassandra Flores, Ok, we will cancel your order and will refund you money $39.6 .
Dana Schaeffer     Time: 2026-03-09 03:57
Q: Trying to figure out where my order USPS says it doesn’t exist with the tracking number you have listed. 80226200707342 is the order number.
A: Dear Dana Schaeffer, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon.
thomas colbeth    Time: 2026-03-09 02:09
Q: i cant find no line bifocals on your site
A: Dear Thomas Colbeth, We would like to tell you that you can choose progressive lenses.
myshelasia     Time: 2026-03-09 00:58
Q: it is taking so long...................................... please send my glasses
A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. We sent email to you, but you don\'t reply us, if you can receive this email, please reply us asap.
myshelasia     Time: 2026-03-09 00:56
Q: can you send my glasses?????
A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. We sent email to you, but you don\'t reply us, if you can receive this email, please reply us asap.
glomakeup88     Time: 2026-03-08 23:27
Q: When will my glasses been shipped? Payment was processed on March 1st ad i paid $10 for 7 days delivery
A: Dear Gloryvee Santiago, We notice that your correct PD value is 59 and the frame #Nina 14165 black color can\'t make your PD value 59 The smallest PD value that #Nina 14165 black color can make is 59. The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose a new frame in our website to match your correct PD value is 59? And let us know the name and color of new frame. Then we can change for you in the order. We are sorry to tell you that we sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.
Mireya Uribe    Time: 2026-03-08 22:17
Q: Hey! I submitted an order Friday, Feb. 6, it has standard shipping. My address needs to be changed on order 80326060651264, to 9106 Boulder Ln SE Apt C. Olympia, WA, 98501. I tried reaching out on Friday to correct this issues via email, but I have yet to receive correspondence. Please confirm this has has been read. With gratitude, Mireya Uribe
A: Dear Mireya Uribe, We would like to tell you that we have corrected it for you
Segal    Time: 2026-03-08 21:11
Q: Hello, I'm trying to purchase prescription sunglasses and I can't seem to be able to add a tinted prescription lens. I can either get a clear prescription lens or a tinted non-prescription lens. Can you please advise? Thank you.
A: Dear Segal, We are sorry to hear that, would you please tell us which frame you want to order ?
Ashley R    Time: 2026-03-08 14:03
Q: I am trying to return an order I’m not happy with but it won’t come up as an option.
A: Dear Ashley R, We are sorry to hear that,but would you please tell us which pair you want to return ?
cassiefloresss13     Time: 2026-03-08 11:54
Q: i need to cancel my order
A: Dear Cassie Flo, We are sorry to hear that,would you please tell us the reason why you want to cancel order ?
cassiefloresss13     Time: 2026-03-08 11:51
Q: how can i can cancel my order?? it didn't even go through but yall still tried to take my money and it made me negative
A: Dear Cassie Flo, We are sorry to hear that,would you please tell us the reason why you want to cancel order ?
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