Consulting Servive Center

A: Dear L. Valedón Llorens, We have emailed you new password, you can check it later.

A: Dear chasitycagle82, We are so sorry for the delay. We are sorry to tell you that the frame#VogueBox is out of stock temporarily, so your order is delayed,do you want us to ship other completed glasses out first ?

A: Dear Jade Jancan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Kendra Emmons, Do you mean you want us to remake Oleta with single vision distance lenses ?

A: Dear Kristin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear lrmilano, Would you please tell us which frame you want ?

A: Dear Alma Ramirez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Stephanie pryce, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

A: Dear Kareen Killingsworth , Concerning your case, we can send you an eyeglasses Repair Kit | Glasses Nose Pads & Screws Assortment Set You can change the nose pad by yourself. Would you please tell us whether you can accept it ?

A: Dear americangypsy76, We would like to tell you that we have returned points to your account.

A: Dear huantava, We are sorry to hear that,do you mean that you want to cancel the order#20926051823236 and order#20926051949112 ?

A: Dear huantava, We are sorry to hear that,do you mean that you want to cancel the order#20926051823236 and order#20926051949112 ?

A: Dear Reyna Benavides, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50327418263&requester=WT/trackdetails

A: Dear Josee Goudreault, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Bridgette, We are sorry to hear that, would you please tell us which lens are incorrect ?

A: Dear Briana Ireland, We would like to tell you that we have emailed you the receipt.And the payment is USD65.08 .

A: Dear Kathleen Walters, We have checked your order and we are sorry to tell you that you chose normal tint in the order, not photochromic tint. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Kathleen Walters, We have checked your order and we are sorry to tell you that you chose normal tint in the order, not photochromic tint. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear heatherwedge81, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear anthony whittle, Would you please tell us which pair you want to try on ?

A: Dear Kareen Killingsworth , Concerning your case, we can send you an eyeglasses Repair Kit | Glasses Nose Pads & Screws Assortment Set You can change the nose pad by yourself. Would you please tell us whether you can accept it ?

A: Dear Dameron Amanda, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Gary Cash, We are sorry to hear that, please don’t worry. Would you please tell us which pair has problems ?

A: Dear Andi Shotwell, We are sorry to tell you that the frame#dominic blue is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

A: Dear Ramirez Bethany, We would like to tell you that we have corrected it for you

A: Dear Jericah Shaver, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return?

A: Dear Amber Vadovic, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Deanne Wroblewski, We would like to tell you that you can use your account to order your husband\'s eyeglasses directly.

A: Dear Deanne Wroblewski, We would like to tell you that you can use your account to order your husband\'s eyeglasses directly.

A: Dear Chelsea Korka, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306364670