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Consulting Servive Center

Doris Rice    Time: 2026-02-11 12:15
Q: I ordered about 10 pair of prescription glasses from you all about 2-3 years ago. I would like to know if you can switch the lenses to readers 2.00 or 2.50 maginification. If you can what will the cost be per pair & how do I return them to you?
A: Dear Doris Rice, We are sorry to tell you that our factory is located in China, so the shipping fee is very expensive, are you sure that you want to return glasses to us ?
Claudia Love Mair    Time: 2026-02-11 10:50
Q: Hi. I haven’t received my order yet. It’s being processed. Can I cancel it before it gets here? They were to match a blue formal gown and I’ve changed the color. I would like to get them in a different color now. Thank you.
A: Dear Claudia Love Mair, We are sorry to hear that,would you please tell us which color you want to change ?
Batts III Robert    Time: 2026-02-11 07:44
Q: My last pair of glasses (Lenora (80711))that I received is not quite accurate. I am a retired optician, and I cannot see at a distance or up close. Ihave to move my head too much to find the corridor of progressives.
A: Dear Robert, We are sorry to hear that, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?
Batts III Robert    Time: 2026-02-11 07:43
Q: My last pair of glasses (Lenora (80711))that I received is not quite accurate. I am a retired optician, and I cannot see at a distance or up close. Ii have to move my head too much to find the corridor of the progressive.
A: Dear Robert, We are sorry to hear that, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?
Euralonder Hayslett     Time: 2026-02-11 07:38
Q: Hello - I have submitted several emails update on my order along with a copy of my new prescription. My last email rec'd from Phyllis on 02/09/26. I am now requesting if my original order has not been completely processed to cancel that order and issue me a credit and I will place a new order with the eye wear in my cart once the credit is reflected in my cart. Please let me know asap, please. I need my new glasses and new prescription filled asap.
A: Dear customer, If you want to change different frame, would you please tell us the name and color of new frame. And if you want to cancel the order , we also can cancel it for you. And we are sorry to tell you that we will have Chinese New Year holiday. So the glasses will be shipped out after 15-25 days.
melanie meece    Time: 2026-02-11 07:17
Q: Hi, i ordered 2 pair of glasses and I loved them, but they are incorrect. I ordered a pair a year ago and while they were a little off, I wore them anyway. This year my prescription changed and the last years pair are perfect. Possible to use last years on these glasses? If not, i'll return for a refund for coupon. Please advise and thank you Melanie Meece
A: Dear Melanie Meece, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Jennifer Blosser    Time: 2026-02-11 05:24
Q: My glasses shipped on January 30th. I paid extra for express shipping. Where are my glasses?!?! Order number 80126230814068
A: Dear Jennifer Blosser, We have checked the tracking information and it shows that you will receive it this week.
Kimalette townes    Time: 2026-02-11 04:52
Q: Good Day I wanted to write about y order that I place #80126101829168 Product 56037 Color Brown I wore my glasses for the first time today and my tint isn't in the glasses so I wanted to know how cold I get that resolvedmy name is Kimalette Townes, email Kimalette.townes@hotmail.com (267) 808-4057 and if someone has to call me I'm free after 4pm today
A: Dear Kimalette Townes, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
myshelasia     Time: 2026-02-10 18:39
Q: I just checked the tracking on my glasses and it said it got delivered to NC the original sender?????? I have been waiting for my glasses for a long time..... Where r they?????
A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.8280 Geneva Pointe Drive, Apartment 113 ,Elk Grove,CA,95624,US
ivanawhite1975     Time: 2026-02-10 16:23
Q: Hi I was trying to order the clip on 004 are those clip-ons included with the frames or you just get one clip on
A: Dear Ivana White, If you buy clip on 004 frames, you also will receive five clip-ons.
Irene Gutierrez    Time: 2026-02-10 15:25
Q: I didn’t get the correct prescription, how do I go about exchanging it?
A: Dear Irene Gutierrez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Katie Szczypinski    Time: 2026-02-10 14:17
Q: A pair of glasses I bought last year (Kandi in black, 12106, order 20325221343212) that I have been extremely careful with has broken in one place for no apparent reason. Is there some sort of warranty or replacement policy?
A: Dear Katie Szczypinski, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Stephanie    Time: 2026-02-10 13:58
Q: One pair of my glasses is far too big for my face and head. They fall right off. Is there a return or exchange policy in cases like this?
A: Dear Stephanie Grossaint, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Shannon Lucas     Time: 2026-02-10 13:08
Q: The new glasses are perfect. Thank yoy!
A: Dear Shannon Lucas, So glad to hear that, if you have any questions about us, please contact us when you are free.
Renee    Time: 2026-02-10 10:54
Q: Hi There. LOVE my glasses - they're so stylish and cute. I do worry that maybe I got the strength too strong. I ordered 2.5 strength reading glasses and likely only needed 2.0. What is the process for returning the frames for a change in the lense?
A: Dear Renee, We are sorry for this, concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
Laura    Time: 2026-02-10 08:33
Q: Your search filters don't work
A: Dear Laura, We are sorry to hear that, would you please take a screenshot to show us the problem in details ?
Rebecca Reyes    Time: 2026-02-09 21:43
Q: Hi, the arm of the green Ladonna came off. Can I please get a replacement?
A: Dear Rebecca Reyes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Mary Timmreck    Time: 2026-02-09 18:28
Q: I had to pay shipping? Please let me know if you will take that off. Thank you Order number 80226091822182
A: Dear Mary Timmreck, If you change the shipping method from express shipping to standard shipping, we can refund you shipping fee. Do you want us to change it ?
Hanna Knott    Time: 2026-02-09 16:06
Q: Order #20126241237101, unfortunately I cannot see out of the pair Ade (6094) as the left eye seemed to have been placed wrong. It is very unstable to view through.
A: Dear Hanna Knott, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?
Selmetria Quarles    Time: 2026-02-09 16:01
Q: I entered incorrect prescription information for my right eye. I've updated the prescription to read R +1.50. Everything else is correct. Can I return eyeglasses or do I need to purchase a new pair?
A: Dear Selmetria Quarles, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
akatsuki haruno    Time: 2026-02-09 12:02
Q: 9200190349451124395148, este pedido aun no me a llegado.
A: Dear Francheska Torres, We would like to tell you that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on February 9, 2026 at 4:45 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124395148
Green LaNette    Time: 2026-02-09 09:45
Q: I have not gotten my glasses the tracking appears to be stuck since 1/30/26 where are my glasses ?
A: Dear Green LaNette, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 4:41 pm on February 9, 2026 in HOUSTON, TX 77040. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201283918
justmecindy72     Time: 2026-02-09 08:43
Q: That’s okay, thank you. I was able to order from another vendor.
A: Dear customer, Ok, if you have any questions about us, please contact us when you are free.
Andrea Osmond    Time: 2026-02-09 08:43
Q: 9200190358938900716635 when will this order ship out??? It has been in pre-shipment for 5 DAYS! I paid for shipping for these to get here sooner and these have taken longer than any other order i've done with you guys!
A: Dear Andrea Figueroa, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Gab Sanchez    Time: 2026-02-08 12:52
Q: Bonjour. Je veut avoir un remboursement pour ma commande . Comment je doit procéder ?Merci.
A: Dear Gab Sanchez, We are sorry to hear that,would you please tell us the reason why you want to return ?
Sharita Holman     Time: 2026-02-08 08:30
Q: Checking on order status
A: Dear Sharita Holman, We would like to tell you that we will ship your order out this week.
dymlee8     Time: 2026-02-07 18:37
Q: Where are you located. Can you ship to USA. My email address is. dymlee8@yahoo.com
A: Dear customer, We would like to tell you that our factory is located in China, we can ship to USA.
dymlee8     Time: 2026-02-07 18:33
Q: Where you located
A: Dear customer, We would like to tell you that our factory is located in China, we can ship to USA.
Lyin Collard    Time: 2026-02-07 17:25
Q: Hi, my tracking number is still not working afrer 7 days. Order number : 20126241306474. Thank you
A: Dear Lyin Collard, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. The tracking information is expected to be updated by this week. We appreciate your patience and will keep you informed of any further updates.
Jazmayne Endsley    Time: 2026-02-07 15:29
Q: Good evening, im emailing regarding order #81225300027473 I received my order but the lenses do not change to brown tint as they should in the sunlight both sets of glasses should have the specifics listed below and they do not. I just want to get the correct glasses sent to me please. Photochromic Lenses Distance Mid-High Index 1.55 Anti-Scratch & UV Photochromic Brown
A: Dear Jazmayne Endsley, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
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