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chelbug84 Time: 2026-10-02 08:13

Q: Order #80926130602120 I placed this order on 9/13 and it is still showing as in process. Do you know when the order will be ready to ship? I was hoping to wear the fall/halloween glasses this month. Thanks.

A: Dear Chelsea Fitz, We are sorry to tell you that the frame#Fresh T60337 red is out of stock temporarily, so your order is delayed. Do you want to change it to other frame ?

Annie Davidson Time: 2026-10-02 05:46

Q: I just wish to know the status of my glasses and when they are going to be shipped to me.

A: Dear Annie Davidson, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on October 3, 2026 at 3:28 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596315354460

Louise OMelia Time: 2026-10-02 04:57

Q: One of the pair of glasses that has arrived has a bent arm and is crooked. They’re unwearable

A: Dear Louise OMelia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mercedes Time: 2026-10-01 13:55

Q: Hi , I received my order today but the prescription is wrong on them. How do I go about getting them changed?

A: Dear Mercedes Clark, We have checked your order and we are sorry to tell you that you filled 80 in the order, not 180. For this time, we can remake glasses for you this time,but please double check the Rx before you pay the money. Would you please tell us whether you can accept the replacement glasses ?

Mariana Lopez Time: 2026-10-01 12:04

Q: My glasses broke. I just wanted to know if I have insurance on them or I have to buy a new pair.

A: Dear Mariana Lopez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

modern_crusader1 Time: 2026-10-01 11:29

Q: Hello, Just wondering why my order is taking such a long time. It's been in 'processing' for 2 weeks. How long is it likely to take until sent out please? Other glasses firms usually get to me within a couple of weeks, even from USA. Thank you

A: Dear Miss Claire Andrew, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

hazey.72 Time: 2026-10-01 11:06

Q: I thought the donut glasses I received were meant to be the extra progressive. Order number is 80926151934524 and other pair single vision. Is there any way to please send them back and change the lenses to extra progressive if I pay extra please. Because I'm not satisfied with them. Only the donut one's please?Thanks Lisa Hayes

A: Dear Lisa hayes, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $20 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

debgotink83 Time: 2026-10-01 10:35

Q: My order shows closed why? I didn’t receive anything.

A: Dear debbie walters,We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you money.If you still want glasses, you can place a new order directly.

debgotink83 Time: 2026-10-01 10:32

Q: Why is my order showing closed?

A: Dear debbie walters,We are sorry to tell you that we don\'t receive your reply after we sent many emails to confirm order with you. In order to making sure that you will not receive incorrect glasses, we have cancelled your order and have refunded you money.If you still want glasses, you can place a new order directly.

Michelle Bohnen Time: 2026-09-30 21:13

Q: Will my glasses be shipped out soon? It arrived at the facility a while ago... please send them back quickly ???? thanks!

A: Dear Michelle, We are sorry to tell you that our factory is on National Day holiday, we will redeliver your package on Monday.

Velmesha Howard Time: 2026-09-30 21:08

Q: My glasses were sent out but they were sent to my old address

A: Dear Velmesha Howard, We are sorry to hear that,but we have shipped your order out. Would you please tell us your correct address first ?

Velmesha Howard Time: 2026-09-30 21:03

Q: Can I please change the address for my order 80926241039494

A: Dear Velmesha Howard, We are sorry to hear that,but we have shipped your order out. Would you please tell us your correct address first ?

Cheryl Handford Time: 2026-09-30 20:59

Q: I will be ordering some glasses. My glasses I got in Feb. have a crack in the top right. I wanted to ask when I order one pair of prescription do I pay same or is second pair 1/2 price? Thank You, Cheryl Handford

A: Dear Cheryl Handford, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Chaniki Bedford Time: 2026-09-30 19:18

Q: Please provide update of recent order im unable to track the tracking number

A: Dear Chaniki Bedford, We would like to tell you that your item arrived at the USPS facility in DOUGLASVILLE, GA 30135 on October 3, 2026 at 3:26 am. The item is currently in transit to the destination. You will receive it soon.

kory_usa Time: 2026-09-30 16:57

Q: Hi there, I need help to return my glasses. My order number is 80926182020033. The frame is not comfortable to me

A: Dear Joseph Soryal, We are sorry to hear that,would you please tell us the problems in details ?

Darianna Time: 2026-09-30 13:57

Q: I’m really in need of my glasses and it said that it was in Texas on the 24th so I don’t understand why would it be in transit to the US.

A: Dear Darianna, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 9:28 am on October 2, 2026 in LEXINGTON, MS 39095. Do you check your mailbox ?

Phyllis Tate Time: 2026-09-30 13:06

Q: I am interested in purchasing the frame style NOIR. I need them in a READING strength of +2.00. However, when I try to order the lenses, I am asked for a PD. I really want readers. Can you HELP?

A: Dear Phyllis Tate,If you don\'t know your PD, please contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

CHLOE BRAGA Time: 2026-09-30 09:49

Q: Hello Phyllis, I went back to my Eye Doctor as you told me to do, and explained the problems and showed them your glasses. They examined the glasses and did say the PD was incorrect but also that the height measurement you did was way off and not right. It should be 28mm progressive height on these frames (Seymour.) So it is partially the PD distance is incorrect but also the progressive height is incorrect on what you made. What you made the height as, makes the glasses need to sit too far up on my nose and I can't see unless I hold them up very high. The dr also tweaked the prescription (I can send it to you---how do I attach a file?) a little bit to try to get the intermediate area more clear and less blurry. What can you do to help me? I need new glasses remade. Please advise. Thank you so much.

A: Dear CHLOE BRAGA, We are sorry to hear that,would you please send us the photo of adjusted Rx ?

Merilee Wright Time: 2026-09-30 08:35

Q: I saw your response, It went to my spam folder Please disregard my last message Thank you, Merilee

A: Dear Merilee Wright, ok,if you have any questions about us, please contact us when you are free.

Merilee Wright Time: 2026-09-30 08:33

Q: Hello I emailed you the other day, you overcharged me - the lens cloth I purchased should have been .95cents you charged me $5.95 Please correct my invoice Thank you, Merilee

A: Dear Merilee Wright, ok,if you have any questions about us, please contact us when you are free.

karichard79 Kelly Time: 2026-09-30 07:46

Q: Hello! I received my two glasses that I had ordered and they're absolutely beautiful but I had messed up the prescription on the left eye. I only needed the plus one on the right eye but no prescription in the left eye. How would I go about getting that fixed?

A: Dear Kelly LaPointe, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Raylynn Time: 2026-09-30 06:45

Q: - is the price in USD? -do you ship to Canada?

A: Dear Raylynn, Yes, the price is in USD. And we can ship to Canada.

Cassie Lumbrazo Time: 2026-09-30 04:43

Q: Please delete the account associated with this email. I no longer have this email or any need for this account. I was notified that your website has a data breach. I want this account deleted immediately. Thank you for your assistance. Cassie

A: Dear Cassie Lumbrazo, Ok,we will delete your account.

Sara Atchison Time: 2026-09-29 20:54

Q: There has been no shipping updates in 5 days for my order, it still says awaiting item and shipping label created that is it, any update at all? I paid for advanced shipping and it should be here within a few days but USPS does not even have it yet.

A: Dear Sara Atchison, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

kas123au Time: 2026-09-29 19:19

Q: Aug 29, 2026 01:34:19 Order# 20826290134194 it has been a month where is my order?

A: Dear Karen Spowart, Hope you\'re doing well. Regarding your order with stuck logistics status: our logistics agent informed us that the parcel was held up at the airport earlier. They have just received notice that the goods can be shipped out now. We are checking and will confirm the delivery arrangement shortly. We will update you right away once we have further news. Sorry for this unexpected delay.

Dana Bandish Time: 2026-09-29 18:54

Q: my order has been in limbo for 6 days. it says it is waiting for a label. trying to figure out where it is. here is order number 80926181658144

A: Dear Dana Bandish, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Darianna Time: 2026-09-29 15:59

Q: I haven’t got further updates to my order and it’s passed the days it should’ve been here

A: Dear Darianna, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Kristinanderson4794 Time: 2026-09-29 15:00

Q: Can you please cancel my order 80926290744490? I made a mistake on my order.

A: Dear Kristin Anderson, We would like to tell you that we can change the frame for you directly, are you sure that you want to cancel the order ?

Nicole Kernechel Time: 2026-09-29 13:45

Q: Order #80926291100082 has the wrong address for shipment. Please change your the address I have on file. I had deleted the Boca Raton address. Please ship to 101 S. Federal Hwy Apt129 Boynton Beach, FL 33435.

A: Dear Nicole Kernechel, We would like to tell you that we have corrected it for you

Asonte Jackson Time: 2026-09-29 11:43

Q: good afternoon I recently ordered two pair of glasses last Thursday and I meant to order one clear pair and one black pair in the style Naomi, but they are both clear pairs is there anyway that I could change one to a black pair in the style Naomi?

A: Dear Asonte Jackson, Ok, we have changed it for you.

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