Q: Why are you NOW charging the additional $20, $25, and so on for what used to be no charge? There was a reason that I chose YOUR company, and that was because you didn't charge for EVERY LITTLE THING. I only buy reader glasses from you, so they are literally strung throughout the house. But now you're just as bad as the rest, so you may or may not receive additional orders from me.
A: Dear Tammie Estep,
Thank you for your honest feedback, and I\'m truly sorry to hear that you\'re disappointed.
The reason we\'ve had to start charging additional fees (like the $20, $25 you mentioned) is that our supply chain and raw material costs have increased significantly across the industry. For a long time, we absorbed these costs to keep things simple for loyal customers like you. Unfortunately, the continued pressure from suppliers has made it impossible to avoid some price adjustments.
That said, we absolutely do not want to lose you. We regularly run special offers and discounts — for example, coupon codes, and free shipping promotions. Many of these can bring your total cost back down to what you used to pay, or even lower.
We value your business . Thank you.
