Q: hello, I received the two glasses but they are very fragile and cheap material, not at all what I have received in the past. please allow me to return them to you as I am not happy with them. Order #21025311526157
A: Dear Dania Zeron,
We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others.
Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order.
You can use the coupon to place a new order and don’t need to return these eyeglasses.
Would you please tell us whether you can accept it ?
Note: this coupon and other promo code can not be used in one order at the same time.