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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

Lisa Phillips    Time: 2024-03-22 10:58
Q: I placed an order on 3/16/2024 for 3 pairs of glasses. I believe that I entered my email incorrectly when I placed the order as I have not gotten any updates yet or even a confirmation email. My order # is 20324161029199. Can you please provide any updates? Thank you.
A: Dear Lisa Phillips, We would like to tell you that your order is being processed now. And we have changed the email address for you.
Michelle Moyet    Time: 2024-03-20 17:19
Q: I will like to know the status of my order, I haven't received any updates since March 7. My order number is 80324021649191 Thanks in advance.
A: Dear Michelle Moyet, We are sorry to tell you that we can not make the frame#58106 with prescription lenses. Would you please choose other frame ?
Marie Miranda    Time: 2024-03-15 17:58
Q: Hello, please confirm if you received back my order 22402110709315. The address in my profile is correct.
A: DearMarie Miranda, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.
maria Smirlis    Time: 2024-02-29 19:00
Q: Hello Phyllis,I cant seem to send you an email Thank you for your help Can you please send me these glasses in pink with my prescription . https://www.wherelight.com/wl/GetInfo-2252.html?c=pink kindest regards maria SMIRLIS
A: Dear Smirlis,Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses for you.
Susan Spraggins    Time: 2024-02-29 15:00
Q: I placed an order on Feb 5th. Now there is no data showing. Have someone contact me concerning my glasses. The money has come out of my account for the order. I tried to cancel but it is too late. When I emailed the response was that you all are on a holiday. So when will the glasses be shipped?
A: Dear Susan Spraggins,we would like to tell you that your correct email account is sspraggins5@yahoo.com and we are sorry to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877631182
mariaSmirlis    Time: 2024-02-27 15:01
Q: hi Im trying to respond to to phyllis by email but the emails keep coming back . phillis said she would send me a replacement pair of glasses for the ones that broke with my prescription Hello Phyllis, Thank you for your help Can you please send me these glasses in pink with my prescription . https://www.wherelight.com/wl/GetInfo-2252.html?c=pink kindest regards maria smirlis
A: Dear Smirlis,Thanks for your understanding.  We would like to tell you that we have changed frame. We will remake eyeglasses for you.
mariaSmirlis    Time: 2024-02-27 15:01
Q: hi Im trying to respond to to phyllis by email but the emails keep coming back . phillis said she would send me a replacement pair of glasses for the ones that broke with my prescription Hello Phyllis, Thank you for your help Can you please send me these glasses in pink with my prescription . https://www.wherelight.com/wl/GetInfo-2252.html?c=pink kindest regards maria smirlis
A: Dear Smirlis,Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses for you.
AntoinetteSanchez    Time: 2024-02-27 07:05
Q: Re: Order# 82402150519235 2024-02-15 Greetings, I placed this order on 02/15/24 and processing has yet to be completed. Please advise when you anticipate processing to be completed and the order shipped out. I'm anxiously awaiting receipt of my order. Please respond as soon as possible. Regards, Antoinette Sanchez
A: Dear Antoinette Sanchez, We are so sorry to tell you that the frame#LH019 is discontinued. Would you please choose a different frame on our website ? The price of the frame#LH019 is $19.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.
Paula M Slade    Time: 2024-02-26 15:23
Q: Looking for glasses with my pd 60.0
A: Dear Paula M Slade, we would like to tell you that you can find them here in this link: https://www.wherelight.com/PrescriptionGlasses.php?pd=60.0
DanaSmith    Time: 2024-02-26 13:25
Q: I ordered the 3 for $129. I pd $10 extra for a tint on one pair. I only received ONE pair! Where are the other two pair??? I didn’t pay $140 for just one pair!!
A: Dear Dana Smith, We are sorry for replying so late. We are on Lunar New Year Holiday. We are sorry for this, sorry to hear that, did you add three pairs of glasses in your order and filled the code before you pay the money ?
julieoakley    Time: 2024-02-25 21:32
Q: It looks like my order has yet to ship, I assume due to the recent holidays. If my order has yet to ship is there a way to change the shipping address as I will be away for the next two weeks and wouldn’t mind my order being sent to where I’ll be staying.
A: Dear Julie Oakley , We are so sorry to tell you that the frame#2129 is discontinued. Would you please choose a different frame on our website ? The price of the frame#2129 is $14.95, you can go to choose a frame which the price is around $20, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.
dmcelveenabtcs@gmail.com    Time: 2024-02-23 09:30
Q: dmcelveenabtcs@gmail.com is my email and I am wondering if I will be receiving my glasses ? I paid for express delivery and was just curious?
A: Dear Debbie McElveen, we would like to tell you that we will ship your order out this week.
AstridHarders    Time: 2024-02-23 04:42
Q: I have not received any emails from you, as you stated. My glasses are single vision distance, I don?t know what value you are referring to. Please send them asap and give me the tracking number. It?s been 21 days since I placed the order.
A: Dear Astrid Harders, ok, we will process your order immediately.
AstridHarders    Time: 2024-02-22 06:06
Q: It has been 20 days since I placed an EXPRESS ORDER. What happened to my order? Please give me a tracking number. Thank you
A: Dear Astrid Harders, We find that there are add values in your original prscription. Are you sure that you want to order single vision distance glasses ? We sent many emails to you, please contact us as soon as possible.
Wendy    Time: 2024-02-18 18:46
Q: I’m trying to purchase the Odella pink heart sunglasses. Do they come in different sizes? I would like a size small, but I see it says large, and nowhere do I see where you can change the size. Also can I order some on a sunglasses lens without a prescription?
A: Dear Wendy, we are sorry to tell you that one frame only has one size on our website. We would like to tell you that you can order sunglasses lens without a prescription. You can fill zero in the sph values.
JanPringle    Time: 2024-02-17 09:15
Q: My prescription says "Distance PD:66, Near PD:63" How do I enter that? It's not written as right and left.
A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.
JanPringle    Time: 2024-02-15 11:19
Q: The PD on my prescription says "Distance PD:66, Near PD:63." How do I enter that since it's not right and left?
A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.
Terence    Time: 2024-02-15 07:27
Q: Trying to order sunglasses with progressive lenses and it won't accept any numbers. Trying to order these with progressive lenses. 8905 Ulyssa Rectangle black glasses20% OFF Ulyssa $28.95 $23.16
A: Dear Ulyssa, please don\'t worry, you can send us the photo of your original prescription so that we can check it for you first.
Patricia Boggs    Time: 2024-02-14 16:20
Q: I ordered two pairs of glasses and only one pair showed up to my house. I don’t see where there were two separate shipments. Can someone help me find the details on the second pair of glasses.
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
Shawnte Moore    Time: 2024-02-14 13:38
Q: I only received one pair of my frames. In my last order. The red ones were missing.
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
Tammy Ellis    Time: 2024-02-14 13:25
Q: It's been 3 business days since I received an email that my order was sent to processing. Per your FAQ my order should have been shipped by now. Can you give me a status?
A: We are sorry to tell you that we are on a Lunar New Year holiday. We\'ll expedite your order
JOVIE M JASPER    Time: 2024-02-14 11:56
Q: 22402021353521 Can you tell me when the rest of my order will arrive? I was only given one shipping tracking number. Thank you!
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
BrittanyWinter    Time: 2024-02-14 11:52
Q: My glasses came in, but the prescription printed on the package is backwards from the prescription I have on file and I cannot see through my glasses.
A: Dear Brittany Winter, We are sorry to share with you that you made a mistake when you fill in RX in our website. Kindly note we can offer you a $40 coupon on repeat order and we will try our best to shorten the lead time. Thanks so much for your attention and look forward to your repeat order. Best Regards
Alexandria M Williford    Time: 2024-02-14 11:06
Q: I ordered three pairs of glasses but only received two in my package. I am missing the adela floral glasses that are supposed to be rose sunglasses. Please advise.
A: About the other glasses, we will ship them to you after our holiday. please don\'t worry, we will try our best to make sure that you will receive your order.
Michaela Baker    Time: 2024-02-14 10:18
Q: The Rhinestones on my glasses came off already and there is a scratch in the lense.
A: Dear Baker Michaela , We are sorry to hear that,please don\'t worry. We will try our best to helpyou. But in order to see which part causes problems,would you please take aphoto of the glasses to show us the problem\'first?
ValerieRoss    Time: 2024-02-14 07:18
Q: I have submitted a couple of returns, can you tell me the progress on those please? Valerie Ross
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order.
FloresSaray    Time: 2024-02-14 06:13
Q: I have not received my order. I paid for express shipping. Order number: 82402041757449 Order placed: 2024-02-05
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order
FloresSaray    Time: 2024-02-14 01:48
Q: I have not received my order. I paid for express shipping. Order was placed 2024-02-05. Order number: 82402041757449
A: We are very sorry, we are in the New Year holiday, we will expedite your order
JerriHarvey    Time: 2024-02-13 23:39
Q: To whom it may concern I haven't received my order yet my order # us 82402060040204 can you please send me tracking information and or delivery status of my order please and thanks
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order
Maria Freeman    Time: 2024-02-13 15:47
Q: I am missing a pair of glasses from my order. I ordered 3 and I only received 2. My order number is 22401271831273.
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
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