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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.

Consulting Servive Center

Thomasine Stahn    Time: 2025-11-30 12:01
Q: I need help when I click on for a password. It says it it has expired. This is the third time I got this message and I need to buy my glasses today.
A: Dear Thomasine Stahn, we would like to tell you that we have emailed you new password.
Holly Shaarda    Time: 2025-11-30 11:45
Q: The Shanna glasses from my Order# 21025271940505 are the correct prescription, I triple checked, but they make my vision very blurry and make me dizzy. My old glasses are the same prescription from EyeBuyDirect and work completely fine I just wanted a new style. I would like a refund and am happy to return the glasses.
A: Dear Holly Shaarda, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Dania Zeron    Time: 2025-11-30 10:55
Q: hello, I received the two glasses but they are very fragile and cheap material, not at all what I have received in the past. please allow me to return them to you as I am not happy with them. Order #21025311526157
A: Dear Dania Zeron, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
heidi overy    Time: 2025-11-30 08:13
Q: i want my glasses, i paid $21 for extra fast shipping and ive yet to receive them. i go out of the country in 3 days and this is incredibly disappointing. your company has failed me. send me my glasses. i’m going to sue if they don’t come in. i gave you my money, you stole it.
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
Christian Lim    Time: 2025-11-29 23:31
Q: HI A couple of things I have a code given to me by Phyllis n respect to two pairs ofglasses that di not fit. The gift card I will call it is $200. I went to pay for my 3 pairs of glasses and it won't let me put in the code. So I get $35 off for over $250 and a 505 off bogo for one frame. The total is $190 but it won't let me use the ode or gift card given to me due to the peoblems on two pairs I bought in May.Finally I a could not ownloa the prescription but I have a near and far PD which yo have no where to put in our prescription I can send that via email to Phyllis??? But Can you help mme as I want the Black Friday and to use my Coupon or Credit $2000.
A: Dear Christian Lim, Do you fill the code in your shopping bag ?
Kreigha Henney    Time: 2025-11-29 19:19
Q: Hi there! I just ordered my first pair of glasses from you all. While I love them, the frame just snapped after wearing them for only a couple of days. They snapped while wearing them and sitting still, so it was not anything to do with impact. Am I able to get a replacement pair? Happy to provide a photo if helpful. Thank you! Order#: 21125111715545
A: Dear Kreigha Henney, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Albino Yolanda    Time: 2025-11-29 17:24
Q: Hola buenas intentó pedir uno espejulo lleva bifocales pero no me sale para poner add me podrían ayudar como ponerlo.
A: Dear Yolanda Albino, Do you choose bifocal with line lenses or progressive lenses ?
heidi overy    Time: 2025-11-29 16:04
Q: i need my glasses i’m so blind i can’t see. i need them
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 16:01
Q: yes my address is as follows: 1305 13th Ln,Palm Beach Gardens,FL,33418,US please send me my glasses. i cannot see
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
ladyann569     Time: 2025-11-29 14:50
Q: Thank you for replacing my glasses. The gram I would like is call butter. In the pink
A: Dear customer, Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses#butter in pink for you.
Heather Rich     Time: 2025-11-29 14:37
Q: Why has my order been in the “checking “ stage for 12 days?
A: Dear Heather Rich, We are sorry for the delay, we\'ve checked your order, we are sorry to tell you that the anti-Fog coating doesn\'t meet our expection, so we are remaking it now. To express our apology, we will send you a small gift.
richheather594 Heather    Time: 2025-11-29 14:35
Q: Why has my order been in the “checking” for 8 days?
A: Dear Heather Rich, We are sorry for the delay, we\'ve checked your order, we are sorry to tell you that the anti-Fog coating doesn\'t meet our expection, so we are remaking it now. To express our apology, we will send you a small gift.
a.hoffman     Time: 2025-11-29 14:07
Q: Thanks a lot! The glasses arrived and they are lovely-ultra chic! French style and perfect fit.
A: Dear Annette Hoffman, So glad to hear that,if you have any questions about us, please contact us when you are free.
Sabina howard    Time: 2025-11-29 13:50
Q: I bought two pairs of glasses the ones I don’t like how I see and make my eyes feel
A: Dear Sabina Howard, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
Mikayla Torrez    Time: 2025-11-29 13:49
Q: 81125291344081 my order number. I need the address changed to 2403 glynn oaks CT sw, Marrietta,Georgia, 30008. Please and thank you
A: Dear Mikayla Torrez, We would like to tell you that we have corrected it for you
Mikayla Torrez    Time: 2025-11-29 13:46
Q: I need help .my latest order is being shipped to 436 60th street Brooklyn and I need it to be shipped too 2403 glynn oaks CT sw Marrietta Georgia 30008
A: Dear Mikayla Torrez, We would like to tell you that we have corrected it for you
Mikayla Torrez    Time: 2025-11-29 13:44
Q: I need to change the address on my order please
A: Dear Mikayla Torrez, We would like to tell you that we have corrected it for you
tatita200     Time: 2025-11-29 13:06
Q: Quiero hacer una orden de 4 espejuelos que están en el carrito pero el sistema no me da la opción de checkout. No puedo hacer la orden.
A: Dear customer, Would you please take a screenshot to show us problem in details ?
threestrikes2go     Time: 2025-11-29 11:08
Q: Its a nudes photo on your review page and it's stating from my account...how is that possible...please look into this it's embarrassing ???? ????
A: Dear customer, We are sorry to tell you that we don\'t find any photo via email account: threestrikes2go@yahoo.com Do you have other email account ?
threestrikes2go     Time: 2025-11-29 11:06
Q: Do you allow anyone to log in anyone's account
A: Dear customer, We are sorry to tell you that we don\'t find any photo via email account: threestrikes2go@yahoo.com Do you have other email account ?
peanuttt64 Weslie    Time: 2025-11-29 10:53
Q: I don't know if you actually got the first message from me.I don't know if it went through but I got a pair of glasses that I'm not completely happy with.They are a little larger on my face than what they looked like.And I have another pair coming.So what do I do
A: Dear Weslie Schmitz , We are sorry to hear that,about order#81125180952356 and order#81125201349404,we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $16 coupon in total which is more than the half cost of these eyeglasses. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
peanuttt64 Weslie    Time: 2025-11-29 10:52
Q: What do I do if I don't like them?I love them.They're very cute but they're bigger on my face than they look in the picture.And I have another pair that I ordered that are on the way to
A: Dear Weslie Schmitz , We are sorry to hear that,about order#81125180952356 and order#81125201349404,we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $16 coupon in total which is more than the half cost of these eyeglasses. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
Danielle Benton    Time: 2025-11-29 10:35
Q: Hi, I just ordered the Nadia glasses and they've been delivered by they are immediately giving me a headache due to the tightness of their size I think so I'd like to return these if possible.
A: Dear Danielle Benton,Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?
heidi overy    Time: 2025-11-29 09:24
Q: yes 1305 13th Ln is my address. please send my glasses
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 08:09
Q: yes that’s correct
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 07:41
Q: yes it’s the correct address!!! give me my glasses!!!!
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 06:10
Q: i paid for extra fast shipping. it’s been over 9 days. i want a refund. give me my glasses please i can’t see and im in so much pain
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 06:08
Q: yes that’s correct
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
Sadie Sauls    Time: 2025-11-29 04:27
Q: My glasses have already broken, I think its amanufacterer problem.. My Purple glittery glasses have fallen off the hinge, the metal bit isnt attached to the plaswtic
A: Dear Sadie Sauls, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Lizzy RODRIGUEZ    Time: 2025-11-28 17:12
Q: I am not happy with the fit of my most recent purchase, I the description and "try on" they appear much larger, they are so small in person I would not have chosen these
A: Dear Lizzy RODRIGUEZ, We are sorry to hear that, but would you please tell us which pair is small ?
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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