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gwendolyn phillips Time: 2025-02-17 04:24

Q: Order #20125280840202 Why are my glasses are still in processing? I have paid for them. 859-227-0856

A: Dear Gwendolyn Phillips, We would like to tell you that we will ship your order out this week.

Gwendolyn Phillips Time: 2025-02-17 04:19

Q: I have paid for my glasses why are they still processing? I have the same prescription I had last year.

A: Dear Gwendolyn Phillips, We would like to tell you that we will ship your order out this week.

barbarabrown345 Time: 2025-02-16 19:12

Q: I placed my order over a month ago and it’s till processing. When will my order by ready and shipped.

A: Dear Barbara Brown, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us. If you see this message,please contact with us as soon as possible.

Monique Jackson Time: 2025-02-13 09:43

Q: Checking the status of my order and when it will be shipped

A: Dear Monique Jackson, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses/women?sex=0,1&gooodsSort=1&pd=55

Vallarie Smith Time: 2025-02-11 16:47

Q: This is the third well I've heard that is shipping this week! Where the hell is my order?

A: Dear Vallarie Smith, We would like to tell you that we will ship your order out this week.

Lourdes Rodriguez. Time: 2025-02-11 09:51

Q: order #20125280727051 Hello this is my 3rd email asking where is my order and i have not gotten any answers. can some please email me back .

A: Dear Lourdes Rodriguez, We would like to tell you that we will ship your order out this week.

Vallarie Smith Time: 2025-02-10 07:02

Q: 80125231426109 Where is my order? I've been told twice that it was going to be mailed last week. Where is my order?

A: Dear Vallarie Smith, We would like to tell you that we will ship your order out this week.

Suzanne Goss Time: 2025-02-08 19:28

Q: Do you sell readers,? I need a 2.50

A: Dear Suzanne Goss,We would like to tell you that you can choose single vision reading glasses and fill strength +2.50 in sph values.

Maye Aguilar Time: 2025-02-07 22:31

Q: Hello, It says my order was shipped but I have not received it.

A: Dear Maye Aguilar, We have checked the tracking information and it shows that your item was delivered to the front desk, reception area, or mail room at 3:30 pm on January 31, 2025 in SAN JOSE, CA 95122. Do you check your mailbox ?

stephgiesecke Time: 2025-02-07 21:46

Q: My order said shipped on Feb. 2, but tracking shows it’s still in pre shipment. I ordered on January 22 and paid extra for expedited shipping. The window for the expedited shipping that I paid for has passed. When will my order arrive?

A: Dear Stephanie Frederick, We would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives at the US, the tracking information will be updated soon.

suzannericard Time: 2025-02-07 11:12

Q: Why are my orders taking so long. Thank you

A: Dear Suzanne Ricard, We would like to tell you that we will ship your orders out next week.

Chemeka Robinson Time: 2025-02-07 09:47

Q: Hello. I would like a status update on my order please. Order number 80125291052517. Thank you.

A: Dear Chemeka Robinson, We would like to tell you that we will ship your order out next week.

Chemeka Robinson Time: 2025-02-07 09:46

Q: Hello. I would like an update on the status of my order.

A: Dear Chemeka Robinson, We would like to tell you that we will ship your order out next week.

Renee Hatten Time: 2025-02-07 07:41

Q: Hello!! I sent a message yesterday asking if you're in China. If that is the case, our postal service won't be delivering any packages from China due to what's going on between the USA and China politically. I need to cancel my order as there hasn't been a time limit put on this ban. Thank you, Renee Hatten.

A: Dear Renee Hatten, We would like to tell you that we will ship your order out next week. And your order is not affacted by that policy temporarily.

China Hopkins Time: 2025-02-02 19:06

Q: Why is my order taking so long to ship? Order #80125101742577.

A: Dear China Hopkins, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you receive this email, please contact with us as soon as possible. Thank you.

China Hopkins Time: 2025-02-02 19:03

Q: Why is my order taking so long to process and ship

A: Dear China Hopkins, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you receive this email, please contact with us as soon as possible. Thank you.

China Hopkins Time: 2025-02-02 19:02

Q: Need help with why order is taking so long to process

A: Dear China Hopkins, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you receive this email, please contact with us as soon as possible. Thank you.

Gracelynn Maker Time: 2025-02-02 15:32

Q: Hi i just placed an order with 2 glasses on it i meant put the “Angie” style as the clear ones not the purple ones can i please change that!!

A: Dear Sir, Please don’t worry. Sincerely appreciate that you can tell us the information you want to change, we will change it for you immediately. Look forward to your reply Best Regards Wherelight Team

Patricia Swann Time: 2025-02-01 20:47

Q: Can I change the mailing address for order # 80125260438475? If they have not shipped it yet?

A: Dear Patricia Swann,please tell us your correct address so that we can change it for you

Mariah Ankenman Time: 2025-02-01 09:05

Q: Hi just checking in again. I sent an email earlier in the week about receiving my glasses, but the prescription being off. I believe it’s because somehow the PD got set to 64 when my prescriptions PD is actually 63. I looked on my order and it said 64 instead of 63. I’m not sure if I accidentally put that in or there was a glitch in the computer. I was wondering if there was any way I could return the two sets glasses for maybe a partial refund to get a new pairs or something like that. Thank you.

A: Dear Mariah Ankenman, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kimalette townes Time: 2025-01-28 13:06

Q: Hi I want to check on my order 20125101206473

A: Dear Kimalette Townes, We would like to tell you that your item was delivered in or at the mailbox at 2:55 pm on January 29, 2025 in UPPER DARBY, PA 19082. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490358940000287100

Kara Webb Time: 2025-01-27 15:16

Q: Hi it’s been a few weeks and I still haven’t received my glasses I was hoping for an update

A: Dear Kara Webb, We would like to tell you that we have shipped your order out. And it shows that it was delivered. You can check the shipping status at https://www.dhl.com/en/express/tracking.html?AWB=1307005442&brand=DHL

nubianlocks Time: 2025-01-26 22:39

Q: The red frame to this order cracked today while I was standing in the kitchen washing dishes for order number 81224111427360. How can I replace these? I could be reached at 217-416-2021 or email nubianlocks@hotmail.com.

A: Dear Sir, We feel so sorry that your order got something wrong during process. please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Look forward to your reply. Best wishes.

Sandy Sharp Time: 2025-01-26 09:46

Q: Will you ever get the style "Taylor" back in pink?

A: We will forward your suggestion to our product team, and if similar styles or colors are restocked in the future, we will notify you as soon as possible. Thank you for your support!

Kelsey Luciow Time: 2025-01-24 12:36

Q: I’ve messaged before looking for my order to ship and now I’ve been waiting for an entire month with zero updates on my package delivery date. My order number is 81224261647054. When will it arrive? Who will it be delivered by? Where is my tracking info? If it doesn’t arrive by the end of January I would like a full refund, waiting a month with no updates or way to track my order feels a bit ridiculous.

A: Dear Kelsey Luciow, We would like to tell you that we have shipped your order out. You can check the status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY81224261647054

Christine Gentles Time: 2025-01-23 13:57

Q: Hello. I want to make sure that the glasses I ordered 2 days ago have ANTI-REFLECTION lenses. I didn't see any way to add that in the check-out process, and elsewhere read a description that seemed to be saying that ALL lenses come with anti-reflection. I haven't received a confirmation that my previous message has been seen, and that you understand this requirement for my lenses. It is order # 20125220522535. Thank you.

A: Dear Christine Gentles, Ok, we will make ANTI-REFLECTION coating for you.

James Stocker Time: 2025-01-18 12:42

Q: Hi - can I order glasses with my full prescription witch is for distance and reading? Every time I try to place an order it only offers me two choices. Distance or reading.

A: Dear James Stocker, if you have add values, we would like to tell you that you can choose bifocal with line lenses or progressive lenses directly.

Allison Kuhlman Time: 2025-01-13 15:23

Q: Hi! My order has shown shipped for two weeks but the post office hasn’t received the items

A: Dear Allison Kuhlman, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:04 pm. The item is currently in transit to the destination. You will receive it soon.

melody massey Time: 2025-01-13 11:59

Q: I am waiting on my order. I have a ship out label from 1.9.25 but it shows it has not left your facility. 9400116902368877900967. Could I get an update on when it will be dropped in the mail to me?

A: Dear Melody Massey, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on January 13, 2025 at 11:04 pm. The item is currently in transit to the destination.You will receive it soon.

Kelsey Luciow Time: 2025-01-13 11:32

Q: Hi, I want to track my order and understand where it is in the processing/shipping/delivery process. It has been processing for over 15 days and I would like an update on an estimated delivery date. My order number is 81224261647054. Thank you

A: DearKelsey Luciow, we are sorry for the delay, we will ship your order out this week.

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