Buy Prescription Glasses Online at Affordable Prices

correajosye Time: 2026-10-24 06:12

Q: I have no way of seeing the progress. No news since October 13th.

A: Dear Joselyn Correa Ortiz, We are sorry to tell you that the frame#Fleck 59114 pink is out of stock temporarily, so your order is delayed. Do you want to change to other frame ?

Raylynn White Time: 2026-10-24 05:30

Q: I want the FULL refund! the glasses say they are "processing". This is crazy I want the full refund.

A: Dear Raylynn White, Ok, we will cancel your order and will refund you money.

H Rena Time: 2026-10-24 05:07

Q: I sent pics of the glasses I haven't heard anything back do a received a portion of my. money back to reorder something else

A: Dear Sharita Holman, We are sorry to tell you that we don\'t receive the photos, would you please take a photo of the glasses to show us the problem first?

Dustin Time: 2026-10-23 22:43

Q: What part was custom on them about that I did they come in one size all I did was but my prescription doen,,but if that's the final call yes ill take the coupon..

A: Dear Dustin DeHart, All our frames come in one standard size. The custom part for your glasses is the lenses. We cut the lenses precisely according to your prescription: SPH, CYL, Axis and PD you provided, with your selected lens options: 1.55 mid-high index, photochromic grey, blue light blocking and anti-scratch & UV coating. These lenses are custom-made only for you and cannot be reused for other orders. So once we start processing, we cannot cancel or reuse these custom lenses. We have emailed the coupon code, you can check it in your email.

July Ivette Carrasquillo Time: 2026-10-23 14:40

Q: Hello my glasses havent recieved because you have to correct address,please call upso before they return them.

A: Would you please double check the address you filled in the order below ?Urbanizacion Mirador De Bairoa calle 30#2T59 , Caguas,00727, PR Is it correct ?

Hopkins Lena Time: 2026-10-23 13:57

Q: Ref: 80926251012033 Dear Customer Service, I received all three pair of my glasses on October 18th, 2026. I decided to wear the pink hear pair and while at school during a lecture my glasses just broke out of no where. I wasn’t moving, I wasn’t rough. They just broke and I didn’t even have them long and I really really love these frames and would like another pair. I also paid for expedited shipping. I did take photos of my glasses. It doesn’t tell me where to attach my proof. I hope this matter can be resolved ASAP. Thanks Sincerely, Marlena Hopkins (Lena)

A: Dear Hopkins Lena, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

meghan muye Time: 2026-10-23 13:17

Q: The lens of the Art.No 2352D glasses came incredibly scratched. They’re unusable.

A: Dear meghan muye, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Carter Krystal Time: 2026-10-23 11:18

Q: I need to add my VIP card to my last order and forget too :/ is there any way to add it to my order.

A: Dear Carter Krystal, We find that you placed two orders. There are one pair of progressive glasses and two pairs of non-prescription lenses, are you sure about these ? And we are sorry to tell you that we can not make Lakin 8130 floral with correct PD value, would you please choose other smaller frame ?

Carter Krystal Time: 2026-10-23 05:22

Q: I wanted to add VIP card to my order and forgot it can I still do it

A: Dear Carter Krystal, We find that you placed two orders. There are one pair of progressive glasses and two pairs of non-prescription lenses, are you sure about these ? And we are sorry to tell you that we can not make Lakin 8130 floral with correct PD value, would you please choose other smaller frame ?

sakura.aria93 Ariane Time: 2026-10-22 19:18

Q: I want to cancel my order please.

A: Dear Ariane, We are sorry to hear that,would you please tell us the reason why you want to cancel your order ?

Lyons Jess Time: 2026-10-22 18:30

Q: My glasses said they were delivered and they were not.

A: Dear Lyons Jess, We are sorry to hear that,would you please tell us the order number first ?

noris25 Time: 2026-10-22 17:54

Q: I need to return 2 of 3 ordered glasses. Wrong prescription

A: Dear Noris Jimenez, We are sorry to hear that,would you please tell us which pairs are incorrect ?

noris25 Time: 2026-10-22 17:53

Q: I need to return 2 of my glasses

A: Dear Noris Jimenez, We are sorry to hear that,would you please tell us which pairs are incorrect ?

Seibert Danielle Time: 2026-10-22 17:03

Q: The glasses I ordered arrived broken. What do I do?

A: Dear Danielle Seibert, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Danielle Seibert Time: 2026-10-22 17:03

Q: One pair of the glasses I ordered arrived broken...

A: Dear Danielle Seibert, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

warrencee48 Time: 2026-10-22 14:37

Q: Glasses doesn't change to dark when hit by sun light.

A: Dear warrencee48, we are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Dustin Time: 2026-10-22 13:44

Q: Ok I sent 2 pics

A: Dear Dustin Dehart, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

Veronica Time: 2026-10-22 13:10

Q: How do I go about getting a copy of my order invoices? I need to submit them for reimbursement.

A: Dear Veronica, Would you please tell us which orders\' receipts you want ?

beautyangl1617 Time: 2026-10-22 13:09

Q: I ordered 3 pairs of glasses. All three have the same prescription. Your assistance is greatly appreciated. If not, please refund my money.

A: Dear Patricia Chapman, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tah Robinson Time: 2026-10-22 12:36

Q: You sent my glasses to the wrong address. Either give me my money back or send them to the proper address or I will be contacting my financial institution. I don’t live in shaker my address clearly says Cleveland

A: Dear Tah Robinson, We are sorry to hear that,would you please doble check the address you filled in the order below ? Is it correct ? 11823 imperial Ave, unit 1 ,Cleveland ,OH,44120,US

arina.sab Time: 2026-10-22 09:17

Q: i accidentally made a duplicate order today. I would like to cancel one of the two

A: Dear Damini Grover, Ok,we will cancel one of order and will refund you money of one order. We will process other order.

Marcia King Time: 2026-10-22 08:24

Q: I’m confirming my order now. Please process it. I ordered glasses today 10-22-26 for $59.33. Thank you Marcia King

A: Dear Marcia King, We would like to tell you that your order is being processed now.

Fran Renick Time: 2026-10-22 07:27

Q: Would like to return order 81026082025598, they are just not gonna work for me.

A: Dear Fran Renick, We are sorry to hear that,would you please tell us which pair you don\'t like ?

Debra Holiday Time: 2026-10-22 00:10

Q: Why my app want let me checkout, THANK YOU!!

A: Dear Debra Holiday, Would you please take a screenshot of it to show us the problem in details ? You can send photo to our email address: service@mail-wherelight.com

Debra Holiday Time: 2026-10-21 23:34

Q: THANK YOU ??

A: Dear Debra Holiday, Would you please take a screenshot of it to show us the problem in details ? You can send photo to our email address: service@mail-wherelight.com

palmer.anne.k Time: 2026-10-21 22:26

Q: I still haven’t received tracking. Where is my order?

A: Dear Anne Palmer, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596321057485 and https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50337052433&requester=WT/trackdetails

Chris Time: 2026-10-21 19:38

Q: Hello, I received a notification that my order shipped 36 hours ago but the tracking provided does not work. Also the email told me that my glasses would arrive in 11-20 business days but I paid $9.95 for the advanced 7-14 days delivery. Can you kindly assist? Cheers Chris

A: Dear Udo Donotron, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

Aubrey Time: 2026-10-21 18:50

Q: Please unsubscribe me.

A: Dear Aubrey, Ok.

Shannon Rogers Time: 2026-10-21 17:47

Q: All three pairs on my recent order have incorrect lenses

A: Dear Shannon Rogers, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tara warren Time: 2026-10-21 17:01

Q: I paid over $20 for Express shipping. Now that the glasses have been scanned in in NC, it is saying they won't be here until Monday, today is currently Wednesday. WHY did I pay for the extra shipping if it was going to take so long?!?! I NEED my glasses ASAP as I can barely see!!

A: Dear Tara Warren, We have checked the tracking information and it shows that your package has Arrived at Facility,Mebane, NC, United States. You will receive it soon.

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