Buy Prescription Glasses Online at Affordable Prices

Guzman Karol Time: 2026-09-01 17:59

Q: When is my order goin to be shipped

A: Dear Guzman Karol, About order#80826141914046,we are sorry to tell you that the frame#Hedya 59028 purple and the frame#Twin 59225 pink are out of stock temporarily, so your order is delayed,we will rush order for you when they come back. About order#80826271757040, we will ship it out this week.

Melissa Anderson Time: 2026-09-01 16:44

Q: I have been in contact with a representative from WhereLight. I explained to her how I ordered 4 pairs of glasses. All three prescription eye glasses are scratched badly. It affects my eyesight quite badly. However I am very careful with them and I use microfiber cloths made for prescription lenses. The fourth pair I ordered are supposed to be multi focal dark sunglasses. I can’t see out of them at all. It’s like the lenses don’t even have a prescription. I agreed to get them redone. I wanted different lenses for these glasses. I emailed my prescription and even sent pictures and info on them including my preference for the glasses. I was emailed today and I was told some of them are low in stock. That’s it. Nothing more. What’s my next step here. I want this fixed so I can be able to see better. Best regards. Melissa

A: Dear Melissa Wheeler, This frame#Josephine is bigger and wider than your previous glasses, are you sure that you want to choose this frame ?

Antoinette Sanchez Time: 2026-09-01 12:41

Q: Hello, my order number 80926010902296 address state needs to be updated from Ohio to Florida please and thank you.

A: Dear Antoinette Baldwin, We would like to tell you that we have corrected Ohio to Florida for you

Snow200488 Time: 2026-09-01 09:57

Q: Yes you can do 30 30 for PD. How do I pay

A: Dear Snow200488, Would you please pay us money USD $100 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to our email address: service@mail-wherelight.com

Antoinette Baldwin Time: 2026-09-01 09:11

Q: My current order state address needs to be updated to Florida.

A: Dear Antoinette Baldwin, We would like to tell you that we have corrected Ohio to Florida for you

Jessica Manning Time: 2026-09-01 07:26

Q: Hello... I hope all is well... I paid for advanced shipping for order #80826180905408. For some reason I just received a notification that they are undeliverable and being sent back to sender. I received the address and it is correct. I do not understand how this could happen. How could we resolve this issue? Could they be sent to a different address or something?

A: Dear Jessica, We are sorry to hear that, would you please double check the address below ? Is it correct ? 3610 College Pl,Jacksonville,FL,32205-5919,US

DebraDebra GeigerGeiger Time: 2026-09-01 06:12

Q: When are you going to fix try on ?

A: Dear Debra, Would you please tell us which frame you want to try on ?

DebraDebra GeigerGeiger Time: 2026-09-01 06:11

Q: When are u going to fix try on ? Won't buy glass without it

A: Dear Debra, Would you please tell us which frame you want to try on ?

murtsdoc Time: 2026-09-01 05:35

Q: Screenshot sent in email

A: Dear Amita Murthy, If we add this pair to your order, we need to charge you price difference $32.98, would you please tell us whether you can accept it ?

Aradia Lopez Time: 2026-08-31 23:47

Q: I need to change my account email address and name but it’s not letting me. Lopez was my married last name and the Aiden… is my ex husband’s email address. The fields are grey when I tried ? how can I update it? Thank you for your help Andria (Aradia) Pettell 509-227-9675 Aradia.Pettell@gmail.com

A: Dear Aradia Lopez, Could you kindly advise which email address you would like to change to?

murtsdoc Time: 2026-08-31 21:27

Q: 80826312056517 is my order number. I forgot to add a pair of sunglasses to my order. The pair I want is now in my cart but I would like all the glasses to be shipped together and I want the free shipping. Please advise on how best to place the order for the sunglasses. Thanks

A: Dear Amita Murthy, Would you please take a screenshot of the frame and lenses you want to add in the order ?

murtsdoc Time: 2026-08-31 21:22

Q: I would like to add another pair of glasses to my order and would like to ensure that I can get the free shipping. And ship all glassesout together. Please advise on how to do that. I have not placed the order for 3rd pair of glasses that I want to addas of yet.

A: Dear Amita Murthy, Would you please take a screenshot of the frame and lenses you want to add in the order ?

Deborah Joseph Time: 2026-08-31 18:19

Q: Hello i place an order my prescription glasses and I haven't received as yet. I am following up because i have track the order and i can'tfind it . Please can you forward up my glasses foe me please i need the glasses.

A: Dear Deborah Joseph, Would you please double check the address below ? Is it correct ? 2992 NW 75TH Ave suite #LC1023835 ,Miami,FL,33106-4803

ktlainekret Katie Time: 2026-08-31 17:03

Q: Hi my order number is 20826261053313 . When I placed my order I don’t think I attached my apartment number to my shipping address. I just want to confirm my shipping address is 3436 N Beltline Rd., #2055, Irving TX 75062 . I have sent an email about this earlier today as well but having received a response. The order hasn’t been shipped yet so I’m hoping it’s not too late. Again, shipping address needs to be edited. The address is correct however, please attach apartment number 2055 before my order is shipped out. Thank you so much

A: Dear ktlainekret Katie, We would like to tell you that we have corrected it for you

Amanda Rice Time: 2026-08-31 16:51

Q: Order # 80826291141398 hello this order is processing but unfortunately I need to cancel the order due to an emergency that came up. Can we cancel the order and refund me? Thank you

A: Dear Amanda Rice, We can cancel your orders but we are sorry to tell you that the glasses are being processed now, concerning your case, we need to deduct 10% of order amount $6.39. So we will refund you the money $57.53. Would you please tell us whether you can accept it ?

Rachel Ginsburg Time: 2026-08-31 16:20

Q: I would like a refund please

A: Dear Rachel Ginsburg, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Rachel Ginsburg Time: 2026-08-31 16:19

Q: Hi, The 2 glasses I ordered are way too big for my face I would like to return and get a refund. Thank you, Rachel

A: Dear Rachel Ginsburg, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Ben Time: 2026-08-31 14:13

Q: I need to order a glass but it’s asking for a number that is not on my prescription. My prescription has an Axis number that I can’t put in. How can I upload a screenshot of my prescription?

A: Dear Ben, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Quinones Veronica Time: 2026-08-31 12:03

Q: It has been 4 days until it says that USPS is waiting for the package to be send from WhereLight, why is taking so long to send ?

A: Dear Quinones Veronica, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

India Wells Time: 2026-08-31 10:52

Q: Hello, My package with my order of 2 pairs of glasses was returned to sender (you) and I never received them. I appears that the address was incorrect. My correct address is 9735 Magnolia View Ct (Apt #201), Riverview, FL (United States), 33578. Can you resend my order, or can I have a refund? Thank you.

A: Dear India Wells, We would like to tell you that we have corrected address for you and we will resend the package to you.

Venditelli Sue Time: 2026-08-31 08:06

Q: It has been 30 days since I ordered my glasses. It seems to me an excessive amount of time. Please ship them out as soon as possible. Also will you please explain to me why my last order was cancelled. Thank you

A: Dear Venditelli Sue, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

maria22ginelys Maria Time: 2026-08-31 07:52

Q: Hello, I would like to know what is included with my order when purchasing eyeglasses from your company. Could you please let me know what comes with the glasses, such as a case, cleaning cloth, or any other accessories or complimentary items? Thank you for your help. I look forward to your response. Best regards, Maria

A: Dear Maria Vazquez, We will include a free gift set: a glasses cleaning cloth, anti slip nose pads and a glasses cleaning cloth.

cris.princesscris Time: 2026-08-31 07:16

Q: How can I get my invoice to submit a claim to my insurance?

A: Dear Cris Fernandes, We would like to tell you that we have emailed you the receipt.

Jacqueline Whatley Time: 2026-08-31 05:37

Q: My email address was entered wrong and I can’t find a place to change it. Can you fix it? Correct email is jlwhatley72@gmail.com

A: Dear Jacqueline Whatley, Would you please tell us your incorrect email address ?

Cherree Benter Time: 2026-08-31 01:15

Q: My order says its been delivered today but I don't have it. It says it was delivered to Allestree today my address Heathmere Order #80826210545126

A: Dear Cherree Benter, We are sorry to hear that,would you please double check the address below ? Is it correct ? 932 Princes Hwy,Heathmere,Vic,3305,AU

Jennefer Orbeck Time: 2026-08-30 15:30

Q: When are the back ordered frames in my order expected to come in. Can you just ship the ones that are finished? Can I pick a different frame that is in stock?

A: Dear Jennefer Orbeck, We are sorry for the delay, could we ship the completed glasses out first ? When frame#Banded 59256 floral_e comes back, we will ship this pair to you.

Cher Bunkley Time: 2026-08-30 10:55

Q: Hello - I am ordering tinted progressive lenses but they don't show as tinted in the cart. How do I know for sure that they will come tinted? Thanks!

A: Dear Cher Bunkley, Would you please take a screenshot of your shopping cart and send it to us ?

Jay Allen-Rowell Time: 2026-08-30 09:38

Q: Hi there. I had paid for express shipping, not a small fee, on the two pairs of glasses that I had bought on August 20th, and it still shows that they are in processing. It was hoping I could get an update on that because i was needing them for vacation in two days which is why I paid the extra twenty one usd, which is much more in my country, to get them here in time. Thank you so much

A: Dear Jay Allen-Rowell, Please don\'t worry,we will ship your order out this week.

Taylor Time: 2026-08-30 08:48

Q: Hi, i placed my order on 8-14 and it says a shipping label was created, but nothing has changed since. When will my order be delivered?? Order # 80826141031549

A: Dear Taylor, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on August 31, 2026 at 11:13 pm. The item is currently in transit to the destination. You will receive it soon.

Snow200488 Time: 2026-08-30 06:11

Q: Yes, I submitted it. I would like progressive lenses and my right IPD is 30 and my left eye PD is 30.2. I will pay the difference. Just let me know. Thank you.

A: Dear linda frantz, The price difference is $100, do you accept it ? And we can not make PD value 30.2, could we make 30.0 ?

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