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aalong5 Time: 2026-07-27 06:39

Q: My glasses that I received 2 pair are not correct.. the lenses are way off I can hardly see out of them either pair and both eye. Very blurry and it seems as though the vision area is small . I’d like to return both pair for refund. I have had so much trouble with them Thank you

A: Dear Angela long, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Rachel Castellano Time: 2026-07-27 06:07

Q: My I please have the tracking information so that I could call them and inquire about my package? Please and thank you. :)

A: Dear Rachel Castellano, The tracking number is GFUS01055865478401 . If you can not find the package, please contact us asap.

Kathleen Lekie Time: 2026-07-27 02:50

Q: My order is being shipped to the wrong address.

A: Dear Kathleen Lekie, We need to confirm the prescription of glasses with you since your sph value of right eye is positive and sph value of left eye is negative . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Ines Proctor Time: 2026-07-26 22:34

Q: Hello I wanted to order glasses but I need prescription readers but it won’t allow me to put my prescription in correctly with the “add” +2.00 prescription it suggest for me to get progressives but I want readers only not progressives . Are you able to help me with this? Hope to hear back from you soon. Sincerely, Ines Proctor

A: Dear Ines Proctor, We need to confirm the prescription of glasses#tiffany 58090 multicolor with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Kona Miller Time: 2026-07-26 20:44

Q: Got my first order and there may be something wrong with one of the pairs of glasses. Not sure it was slimmed or shaped correctly. They're very, very thick and have a fish eye Lena effect when put them on. More importantly however the second order that I placed with this account for my boyfriend is saying it's undeliverable, and the address doesn't have our apartment number on it for some reason. They're returning package to sender. Anything I can do about this? He needs his glasses and we can't afford for him to wait another 2 weeks to get them

A: Dear Kona Miller, About order#80726122057453,we have checked the tracking information and it shows that it was delivered. Do you receive it ? About order#20726091202332,would you please tell us which pair has problems ?

Janelle V Hampden Time: 2026-07-26 19:33

Q: Hello, I sent a message on the same exact day that I placed my order for assistance. No one has since responded. I noticed that the PD number was entered incorrectly and sent the email to you all so that It may be corrected?prior to processing and mailing. The correct PD numbers are 29.00 for both the right and left. If someone could assist in having this updated, I would be appreciative. The request was placed for the following product: Product: Delfina(18041)Color:?ClearUS $5Size: MediumPrescription: Single VisionUS $5Standard Eyeglass LensesDistanceMid-High Index 1.55Anti-Scratch & UVNo Tint

A: Dear Janelle, We would like to tell you that we have corrected them for you

Janelle V Hampden Time: 2026-07-26 19:32

Q: Hello, I sent a message on the same exact day that I placed my order for assistance. No one has since responded. I noticed that the PD number was entered incorrectly and sent the email to you all so that It may be corrected?prior to processing and mailing. The correct PD numbers are 29.00 for both the right and left. If someone could assist in having this updated, I would be appreciative. The request was placed for the following product: Product: Delfina(18041)Color:?ClearUS $5Size: MediumPrescription: Single VisionUS $5Standard Eyeglass LensesDistanceMid-High Index 1.55Anti-Scratch & UVNo Tint

A: Dear Janelle, We would like to tell you that we have corrected them for you

Ari Jacobs Time: 2026-07-26 15:56

Q: I used the wrong shipping address

A: Dear Ari Jacobs, We are sorry to hear that,would you please tell us your correct address ?

norma brown Time: 2026-07-26 15:46

Q: Placed new order as last order progressive glasses too small need asap but forgot to change adress please send them to 78 ROACH ROAD HUNTERS BAR SHEFFIELD S11 8UB Same as last order

A: Dear norma brown, We would like to tell you that we have corrected it for you

Maria Clark Time: 2026-07-26 07:51

Q: I would like to place a re-order and last time a customer service rep helped me can someone please call me to area code 956-249-4915

A: Dear Maria Clark, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Stephanie Alexander Time: 2026-07-26 07:47

Q: Order#: 80126282134031 On this most recent order, listed above, the Sally glasses that I ordered have already broken!! The earpiece just broke off this morning and no longer than we've had them, this shouldn't happen. I paid a very good price for them. Can these be replaced, please? Thank you.

A: Dear Stephanie Alexander, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Jessica Jones Time: 2026-07-26 05:45

Q: Hello! I recently received a pair of purple leopard print prescription lenses but the vision looks warped and I can't wear them without getting dizzy. They other pair in the order are great! I've purchased many pairs here before but I've never had a pair I couldn't look through. Is there a return policy?

A: Dear Jessica Jones, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Could you please take a photo of yourself wearing black glasses ? Could you also take a separate photo of yourself wearing the purple glasses?

Julia Time: 2026-07-25 20:04

Q: Is it possible to change the shipping address after you order?

A: Dear Julia Sterling, Would you please tell us your correct address ?

Rachel Castellano Time: 2026-07-25 19:04

Q: I never received my package, but that is my fault, I was moving - I used my mother's address but I put the wrong apartment number and I didn't put c/o. I wonder if they sent it back? Can someone please check? It was for Order# 20626042137287. I'll pay shipping to get back to me <3

A: Dear Rachel Castellano, We are sorry to tell you that the shipping company told us that the delivery driver cannot enter the apartment complex at your address, so the package could not be delivered in person this time.. Would you please contact your local gofo office about this ? You can contact GOFO at +1 949 688-6032 or cs@mail.gofo.com

Jason Enriquez Time: 2026-07-25 15:40

Q: Hello There, I recently purchased a pair of "Essential" (82248) glasses and after measuring the frames for accuracy, I noticed that the total frame width is off. On your reference page for the frames, it states that the total width of the frames is 142mm from hinge screw to hinge screw. After measuring the frame I received - mine measures 132mm from hinge screw to hinge screw. I also tried measuring the complete width of the frame (outer perimeter) and it measures just shy of 141mm. Did I perhaps receive the wrong frames? All other measurements seem to be accurate. Thank you in advance. Jason Enriquez

A: Dear Jason Enriquez, We double checked the measurement of Essential, the width of the frame (outer perimeter) is about $141-142 Concerning your case, we can offer you a $14 coupon . You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Molly Kell Time: 2026-07-25 15:02

Q: Good evening, I encountered an issue with applying the Buy One Get One Free, Frames and Lenses Promotion on the order I just placed. My order meets the requirements and criteria for the promotion and would appreciate assistance with receiving this promotion. Thank you

A: Dear Molly Kell, Do you want us to apply bogo discount to your order ?

K. Laura Time: 2026-07-25 12:28

Q: I accidentally entered the wrong address on my order. How can I fix this before shipping?

A: Dear Laura K, We would like to tell you that we have corrected it for you

Katryn Little Time: 2026-07-25 11:24

Q: My pd is 67 and I’m trying to order frames but the pd starts at 71 how do I put 67 in ?

A: Dear Katryn Little,We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Janelle V Hampden Time: 2026-07-25 11:00

Q: Hello, I just placed an order for the following item and realized that I entered the incorrect PD number. The PD for the item below only, is needing to be updated to 29.00 for both the right and left. I was able to go back in and update the prescription on file but was not sure if it would be changed or be corrected on my current order. If someone could update/correct, or point me in the right direction before shipment, I'd be most appreciative. Thank you Product: Delfina(18041) Color: clearUS $5 Size: Medium Prescription: Single VisionUS $5 Standard Eyeglass Lenses Distance Mid-High Index 1.55

A: Dear Janelle, We would like to tell you that we have corrected them for you

Janelle V Hampden Time: 2026-07-25 10:59

Q: Hello, I just placed an order for the following item and realized that I entered the incorrect PD number. The PD for the item below only, is needing to be updated to 29.00 for both the right and left. I was able to go back in and update the prescription on file but was not sure if it would be changed or be corrected on my current order. If someone could update/correct, or point me in the right direction before shipment, I'd be most appreciative. Thank you Product: Delfina(18041) Color: clearUS $5 Size: Medium Prescription: Single VisionUS $5 Standard Eyeglass Lenses Distance Mid-High Index 1.55

A: Dear Janelle V Hampden,ok, we have corrected PD value of Delfina(18041) for you.

Crystal Gibson Time: 2026-07-25 10:37

Q: Hello Iam checking the status of my order. A shipping label was made 8 days ago for my delivery I have no delivery date?

A: Dear Crystal Gibson, We would like to tell you that your item arrived at USPS facility in WASHINGTON DC DISTRIBUTION CENTER on July 26, 2026 at 8:52 am. The item is currently in transit to the destination. You will receive it soon.

Amanda Siniard Time: 2026-07-25 10:07

Q: Hello I I ordered two pairs of glasses.. One of them I accidentally put an old RX and they were fixing it and I accidentally deleted it when I was trying to respond to make sure that it was correct The new RX.

A: Dear Amanda Siniard, Would you please tell us whether your correct PD value is 65 ?

Daniel Time: 2026-07-25 09:15

Q: Can I use my HSA account to purchase glasses from this site?

A: Dear Daniel, You can try to use your HSA card to pay the order first. If it works, it means that you can use your card on our website.

Yadira Hernandez Time: 2026-07-25 08:37

Q: How long does it take for this to arrive in the US. Smh there aren't any updates ????

A: Dear Yadira Hernandez, We would like to tell you that your item arrived at USPS facility in WASHINGTON DC DISTRIBUTION CENTER on July 26, 2026 at 10:12 am. The item is currently in transit to the destination. You will receive it soon.

patricestrachan1 Time: 2026-07-25 01:12

Q: Hello, my frame separated, the lens fell out and arm fell off.

A: Dear Patrice Strachan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

corbett.risa Time: 2026-07-25 00:12

Q: Hello, My order #80726192004497 has been processed and shipped as of several days ago. I was given the tracking number yet I’ve checked it daily and it keeps saying that number doesn’t exist. Is this an error or could you find out what the situation is please? Also, lastly if you could remind me how long it will take approximately before I recieve my package? Thank you? Risa

A: Dear corbett.risa, Please don\'t worry, the tracking information has been updated now.

Amanda Siniard Time: 2026-07-24 20:05

Q: Hello I ordered two pairs of glasses I was talking to a lady named Phyllis. And accidentally deleted my email About my order one of the I accidentally put My old RX and my Alissa glasses and they were supposed to be fix them I ordered 2 pairs of glasses... they are supposed to exactly the

A: Dear Amanda Siniard, Would you please tell us whether your correct PD value is 65 ?

tinagreenehicks Time: 2026-07-24 16:29

Q: Received my order and one of the pair of glasses apparently has wrong prescription can’t see at all out of right lense and very blurry in left…the package shows correct script but the glasses themselves aren’t correct order 20726100502137 the Fitzgerald green pair..side note these are the cheapest quality frames I’ve ever received..crappy quality Thanks Tina

A: Dear Tina Greene, We are sorry to hear that,would you please tell us whether only one pair has problems ?

Ruth Velazquez Time: 2026-07-24 14:00

Q: Good afternoon, You can send me the CRYSTALCLEAR FRAME in black.

A: Dear Ruth Velazquez, CRYSTALCLEAR TR9025165 FRAME in black is great. And last question, are you sure that your sph value of right eye is positive and sph value of left eye is negative ?

michelebyrne2 Time: 2026-07-24 13:42

Q: can you tell me when my order will arrive? #20726111032318

A: Dear michelebyrne2, We have checked the tracking information and it shows that you will receive it today. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301851171

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