Buy Prescription Glasses Online at Affordable Prices

Gloria Gomez Time: 2026-09-04 05:23

Q: I used the payment through klarna and I have no emails or product number to get updates on my purchase I brought them on line from your website on August 28th and would like an update on my order

A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Gloria Gomez Time: 2026-09-04 05:20

Q: Still waiting g on an update on my glasses I ordered on line through your website

A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Mariana Zepeda Time: 2026-09-04 04:51

Q: I have an address in Spain so you don’t have to cancel my order and I will travel to Spain in 3 weeks

A: Dear Zepeda Mariana, We are sorry to tell you that our shipping company can not deliver the package to Mexico or Spain now.

vdelazerda Time: 2026-09-04 04:08

Q: Please cancel order# 80926031505174. I need to reorder with Rx lenses.

A: Dear Virginia DeLaZerda, Ok, we will cancel order#80926031505174 and will refund you money.

Marcia Egbert Time: 2026-09-03 21:29

Q: Order number 80826081936545 Copy Creation time Aug 8, 2026 Still in processing

A: Dear Marcia Egbert, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306350307

Peeples Johari Time: 2026-09-03 14:36

Q: 20826051435373 Another week has passed, and I still don't see my order shipped. I'm sure you all are going to express it at no charge to me due to this inconvenience and delay

A: Dear Peeples Johari, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596310475504

paigefischer17 Time: 2026-09-03 14:08

Q: I inputted a wrong address on order 80826280011432 can it be reshipped it’s already been sent out? My address is 2609 w ocotillo rd unit 4 Phoenix az 85017

A: Dear paige Fischer, We would like to tell you that we have corrected it for you

Philip Grayson Time: 2026-09-03 13:07

Q: When will both of my glasses ship?

A: Dear Philip Grayson, We would like to tell you that we have shipped your order#80826131741114 out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50337648460&requester=WT/trackdetails

Latoya Myers Time: 2026-09-03 13:07

Q: Good day how can I get an invoice for order number 80826101617322, please. Thanks

A: Dear Latoya Myers,we have emailed you the receipt.

Latoya Myers Time: 2026-09-03 13:05

Q: Good day how can I get an invoice for one of my purchases ?

A: Dear Latoya Myers,we have emailed you the receipt.

Beasley Charlene Time: 2026-09-03 12:03

Q: I have been waiting for my order for a while.

A: Dear Beasley Charlene, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50325066601&requester=WT/trackdetails

Gloria Gomez Time: 2026-09-03 11:18

Q: I ordered 2 pairs of glasses on the website and I don't know how how to track my order or to see if it even was placed.it was my first time ordering through this website

A: Dear Gloria Gomez, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

caitlynknight_88 Time: 2026-09-03 06:59

Q: I would like to cancel my order and get a refund 80826262111440

A: Dear Caitlyn Knight, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

caitlynknight_88 Time: 2026-09-03 06:44

Q: I would like to cancel my order

A: Dear Caitlyn Knight, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

Carlota Gaytan Time: 2026-09-03 06:19

Q: For the order of glasses i just placed the pink ida frames instead of the red green tint can i change it to the light pink tint or is it too late to change ?

A: Dear Carlota Gaytan, Do you know the name of light pink tint or photo of it ?

Snow200488 Time: 2026-09-03 04:38

Q: I paid the extra $100, not overly comfortable having to pay a business through PayPal!? Can I please have an ETS on my glasses please. A tracking number or something and how long before that ship

A: Dear Snow200488, Thanks for your understanding. We would like to tell you that we have changed glasses and PD value. We will process your order immediately.

Filion Cindy Time: 2026-09-03 04:38

Q: I just bought glasses from you and I saw that you overcharged me by 30$ It was supposed to be $70 but I see in my card that you took 101. Why ?

A: Dear Filion Cindy, We charged you USD 70.87, did you pay us CAD 101 ?

norms31 Time: 2026-09-03 04:05

Q: 80826171250424 Order no. I need to return my glasses as I can’t see out of them but can not find refund button?? I will be keeping the cases.

A: Dear Norma Murphy, We are sorry to hear that, please don’t worry. would you please tell us which pair has problems ?

Christen Hill Time: 2026-09-03 03:38

Q: Hello, my order number is 80826141714571. I received my glasses, and the lenses were cut shorter than the inside of the frames. The lenses are loose and insecure in the frames. I've ordered several pairs and have never had this issue in the past.

A: Dear Christen Hill, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

blue violet Time: 2026-09-02 21:00

Q: Hello, I am still waiting for my order. Could you please let me know when it will arrive? Thank you, Order# 20826140116522

A: Dear blue violet, We would like to tell you that we will ship your order out tomorrow.

Angelina Saenz Time: 2026-09-02 18:59

Q: Aug 15, 2026 16:29:21 Order# 20826151629213 Netis (185031) tortoiseshell Multifocal Lens ×1 US $112.97 Grand TotalUS $74.73 Discount Fee - US $45.19 Shipped these are not fitting my face they are sitting on top of my nose and want to return them i am not satisfied and would like my money back please angelina.saenz@gmail.com

A: Dear Angelina Saenz, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Angelina Saenz Time: 2026-09-02 18:56

Q: i got my glasses but they are not fitting my nose they are sitting on top and hurting me. i would like to return them and get my money back. i have bought from yall before but i think these frames something is going on with them.

A: Dear Angelina Saenz, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

msedmunds Time: 2026-09-02 18:07

Q: Good day, I wanted to check on the status of the package. It has been marked shipped but USPS site advises the Label has been created since yesterday Sept.1st but no package just yet.

A: Dear Eileen Edmunds, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Lynn Fleisher Time: 2026-09-02 18:01

Q: Please contact me at 732-763-9963 regarding an order I was placing for 22 pairs of glasses and payment wouldn’t go through. Now I can’t find order. Also, it was on BOGO. Awaiting your response.

A: Dear Lynn, Do you log in your email account: lynnfleisher1@outlook.com ?

Cher Bunkley-Rea Time: 2026-09-02 13:13

Q: I am trying to order tinted lenses but it's not showing that in my cart. How do i know that they are tinted? Thanks!

A: Dear Cher Bunkley-Rea, We would like to tell you that you can click \"Prescription:Single vision / Progressive \" to double check the lenses.

byebyelittlemouse Time: 2026-09-02 11:37

Q: hi， my hori prism is 1.75, while it's not provided in your website, can I change it?

A: Dear customer, We are sorry to tell you that we can not make prism values 1.75. So we can not change it for you.

murtsdoc Time: 2026-09-02 07:40

Q: Yes I will accept the price difference

A: Dear Amita Murthy, Would you please pay us money USD $32.98 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to our email address: service@mail-wherelight.com

Melissa Wheeler Time: 2026-09-02 04:45

Q: I was hoping to get new frames for this order. I really like the new frames in the last email. Josephine, I believe. But I would like them to be eyeglasses not sunglasses. I look forward to hearing back from you about the other three frames. Thanks m.

A: Dear Melissa Wheeler, Sorry, would you please tell us which frame you want to change ?

laranoelle30 Time: 2026-09-01 19:46

Q: Hello. My order # 20826171753581 arrived yesterday. One pair of glasses has the wrong prescription in one of the lenses. Jemma, single vision. The left lens appears to have a -1.75 instead of a +1.75. I have a degree in opticianry and that is what my troubleshooting has determined. I cannot use the glasses with the wrong prescription in them. How can I get this corrected?

A: Dear Lara Brown, Sorry to hear one lens of your Jemma single vision pair came with incorrect power. It is really inconvenient that you cannot use this pair. To help us verify this issue quickly, could you please share the lens power test report/reading for this pair of glasses? You may take a photo of the lensometer reading and send it over to us. Once we receive your test evidence, we will look into solutions for this order right away.

Gail Kyles Time: 2026-09-01 18:32

Q: I received my glasses today in time for my trip I ordered them for but unfortunately I can’t close the handles. One handle is flushed tight and last glass easily. The other you can see is not flush and unable to lay flat. I’m scared to force it because I believe it will break. I’m so disappointed. This was my first order.

A: Dear Gail Kyles, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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