Consulting Servive Center

A: Dear Krista Ruthstrom, Thanks for your understanding, we will cancel your order and will refund you money.

A: Dear Krista Ruthstrom, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.3. So we will refund you the money $92.72. Would you please tell us whether you can accept it ?

A: Dear Marlene Weyhgandt, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Anna Nunez, We are sorry to hear that, please don\'t worry, it might be lost in transit, concerning your case, we can remake glasses for you. Would you please tell us whether you can accept it ?

A: Dear customer, Would you please tell us which discount code you want to use and the glasses you want ?

A: Dear customer, We’re truly sorry for the inconvenience and frustration this payment issue has caused you. After verification, we’ve confirmed that the failure to process your HSA card stems from strict US regulatory requirements for Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. These regulations explicitly prohibit or restrict payments from HSA/FSA cards to merchants and accounts located outside of the United States, which is why your card cannot be accepted for this transaction. To complete your order smoothly, we recommend using an alternative payment method, such as a standard personal debit card, credit card, or PayPal. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at any time.

A: Dear Melissa Deem, Would you please tell us your new email account and your previous email account?

A: Dear Maria Francisco, We are sorry to hear that,would you please tell us whether you wanted single vision reading glasses ?

A: Dear Sheila Charles, Do you log in your account, find the order and try to pay it again ?

A: Dear Sheila Charles, Do you log in your account, find the order and try to pay it again ?

A: Dear Christine Betancourt, Do you want us to change your email acccount ? If you want to change tint, we need to charge you price difference. Are you sure about this ?

A: Dear Scott, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Valerie Dale, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

A: Dear customer, we would like to tell you that we have emailed you the receipt.

A: Dear customer, we would like to tell you that we have emailed you the receipt.

A: Dear Ghylian Ruffin, We are sorry to hear that,would you please tell us order number first ?

A: Dear Mathis Michelle, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Torres Mildred, We would like to tell you that we have shipped your order out. Your item was delivered in or at the mailbox at 4:27 pm on April 27, 2026 in MAYAGUEZ, PR 00680. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124732929

A: Dear Torres Mildred, We would like to tell you that we have shipped your order out. Your item was delivered in or at the mailbox at 4:27 pm on April 27, 2026 in MAYAGUEZ, PR 00680. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124732929

A: Dear Donna Roberts Vela, About order#20426121328011,we would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear John Trelease, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $60 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Tanica, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Russo Genna, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear custmer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Pam Falconer, we would like to tell you that we have emailed you the new password, please check your email.

A: Dear Amanda Guy, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Melissa, we would like to tell you that you can send picture to our email address: service@mail-wherelight.com

A: Dear customer, We are sorry for delay, We are sorry to tell you that the rimless glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you

A: Dear Ellie Orzechowski, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Stacy, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.