Consulting Servive Center

A: Dear Cheyenne Adams, Please don\'t worry, the points will be added in your account this week.

A: Dear Dori Zook, We find that you place two same orders, are you sure about this ?

A: Dear customer, we have reset the password and emailed you new password.

A: Dear Rebecca Haggard, We are sorry to hear that,would you please tell us which pair has problem ?

A: Dear customer, We are sorry to hear that, but would you please tell us your problem in details ?

A: Dear Joanna Samways, I\'m are sorry to clarify our free shipping policy. It\'s applied automatically once your final payment amount after discounts comes to more than $69 (exclude shipping fee). You only paid $42.22, so we can not offer you free shipping, sorry for this.

A: Dotty, Casandra and Chelsea. All three were available so I went to checkout, with Chelsea available in red. A whirling dervish went round and round for several minutes. I click back to try again. Same thing happened. The third time was the charm as far as being able to pay, but mysteriously unavailable in red, even though they had been minutes before. If red Chelsea frames will be restocked, I can wait a reasonable time, but I used the PAY3 and if that can\'t be done, the deal will be dead and done, I\'m afraid. Can we fix this problem?

A: Dear Crystal Kea, Ok, we will cancel order#81125141658331​ and will refund you money.

A: Dear Erika Criswell, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Heather Rich, We would like to tell you that we have changed PD

A: Dear Heather Rich, We would like to tell you that we have changed PD

A: Dear Donna Williams, Would you please tell us whether you can see something far away from you clearly when you wear this pair of glasses ?

A: Dear Rebecca Haggard, We are sorry to hear that,would you please tell us which pair has problem ?

A: Dear Anomaly, We need to confirm the prescription with you since your sph value of right eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Misun Hwang, We find that there are add values in your Rx. If you want single vision reading glasses, you need to add the Add to your Sph value, and remove the Add, and narrow your PD value. We would like to tell you that we have corrected Rx

A: Dear Erin Shahly, We are sorry to hear that,would you please tell us which pair is big ?

A: Dear Christine Micks, We are sorry to hear that,would you please tell us whether you feel dizzy or fuzzy when you wear glasses ?

A: Dear Anna Easton, We are sorry to hear that, about glasses#T1066 , do you feel dizzy or fuzzy when you wear this pair of glasses ?

A: Dear Anorris, We are sorry for the delay, we will rush your order and will ship your order this week.

A: Dear Gene Cox, There may be an additional charge for the lens depending on the prescription and any lens add-ons you may choose. Once the prescription information is entered in on the website you will see all of the lens and pricing options listed!

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Krystal Fortman, We would like to tell you that we\'ve emailed you the receipt.

A: Dear Matt Slawson, We would like to tell you that you can fill negative value in cyl values first. After you place order, please email us order number immediately. We will correct them for you. And we will rush the order for you.

A: Dear customer, Sorry, do you mean that you want to add photochromic tint on progressive glasses ?

A: Dear customer, Sorry, do you mean that you want to add photochromic tint on progressive glasses ?

A: Dear Chervenak Ashley, We are sorry to hear that, would you please tell us which pair you don\'t like ?

A: Dear Laura, We are sorry to tell you that all product outward appearance, the color take the material object as, the picture only supply the reference. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Diana Arce, We would like to tell you that we will ship your order out next week.

A: Dear EMMANUEL ASAMOAH, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Josefina Pina, We think the reason why caused your problem is the frame, so we suggest you to choose other different frame.