Buy Prescription Glasses Online at Affordable Prices

PATSY Time: 2023-08-24 13:32

Q: Hi, I'm trying to log into my account. It says I have the wrong password. I try to retrieve my password; it says I have the wrong email address. I tried to set up a new account, it says my email is already in use.

A: Dear PATSY, we have reset your password to 123456, please try again, if it still doesn\'t work, please contact me again.

India Colvin Time: 2023-08-24 13:16

Q: My PD number is 61.5 but I can't find it. I need help

A: Dear India Colvin, we have the pd 61.5, you can try to fill in SPH and CYL first, so that you can find the corresponding PD.

Sharifa Austin Time: 2023-08-24 12:01

Q: Just wanted to see if one of my products ever made it to processing. I haven’t seen an update for Product 308.

A: Dear Sharifa Austin, the product(308) has already been in factory, and it will usually take 4-8 days for processing.

JenniferNkrumah Time: 2023-08-24 06:30

Q: I’m still waiting to hear about my order

A: Dear JenniferNkrumah, your order is in preparation and will be shipped soon. Thank you for your patience.

Robert MacCargar Time: 2023-08-22 01:16

Q: Hello, still waiting to hear back

A: Dear Robert MacCargar, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car. If the window of your car has UV protection film, the glasses will not change the color.

KimBailey Time: 2023-08-21 07:59

Q: I ordered glasses on the 8 th with fastest shipping and still have no received . Can you please advise me why on my phone not email 8704808662

A: Dear Kim Bailey, we have checked the tracking information and it shows that your package was delivered. You can check the shipping status at https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=545074237298&locale=en_CN&cntry_code=us

hannahmcconville Time: 2023-08-21 07:56

Q: i placed my order 10 days ago and haven't heard anything since. my order number is 82308110238114

A: Dear Hannah, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6043742142257

Laura Time: 2023-08-20 10:04

Q: Trying to confirm what the difference is between these 2 options: Distance High Index 1.61 Premium Single Vision Premium 1.61 Debating between two sets of lenses, which is better?

A: Dear Laura, Single Vision Premium 1.61 is harder than normal 1.61 index . The lens thickness is the same. You can choose Distance High Index 1.61 lenses.

KhuzamaAlanazi Time: 2023-08-19 20:55

Q: Hi I replaced my order on 14th of August and I fully paid for it but i did not receive any information or tracking number for my order

A: Dear Khuzama, We would like to tell you that your order#22308141934095 is being processed now. And you have two accounts on our website. Please log in the correct email account: Khuzama.1001@gmail.com , not the account: Khuzma.1001@gmail.com .

Khuzama Time: 2023-08-19 10:29

Q: Hi, I have not received any updates or information about my order that I placed on the 14th of August

A: Dear Khuzama, We would like to tell you that your order#22308141934095 is being processed now. And you have two accounts on our website. Please log in the correct email account: Khuzama.1001@gmail.com , not the account: Khuzma.1001@gmail.com .

Marisa Time: 2023-08-17 20:05

Q: How or where can I add photochromic lenses to my order

A: Dear Marisa, we would like to tell you that you can choose it in the lens tint.

Gabby Time: 2023-08-14 07:59

Q: Hello, I want to order sunglasses and I see that it was mentioned that you do mirrored lenses, but I do not see that option anywhere when selecting lenses. How can I choose mirrored?

A: Dear Gabby, we would like to tell you that you can choose polarized lenses.

Haven’t Received Glasses ? “Henrietta” Time: 2023-08-13 08:23

Q: What’s going on with my order replacement frames from order #:82305230035537?

A: It\'s been redone and shipped.

Tsion Tekle Time: 2023-08-13 04:08

Q: Hello, can you tell me when to expect my glasses? Thanks

A: Your order is almost finished and we will ship it to you as soon as possible.

Sheree Shaeffer Time: 2023-08-12 19:01

Q: My frames broke and I need a new pair of the frames what is your warranty which I can't seem to find anywhere even though I have all the paperwork

A: Can you take a picture of the broken frame for us?

SuzanneDelapena Time: 2023-08-12 12:13

Q: I want to make sure my order of today is a medium

A: Yes, the size is medium

Cintya Time: 2023-08-12 10:07

Q: Hello, I hope you are doing well. I received my 3 pairs of glasses. All of them have the same prescription, however, with one pair I see perfectly, but with the other two, everything looks curved when I wear them. What can I do? Kind regards,

A: Can you tell me which glasses they are and can you take a picture of them?

MonicaOrtiz Time: 2023-08-12 09:10

Q: hi! when I want to know if is possible to change my Email address on my profile, because I entered wrong the address or do I have to open a new profile?

A: Can you tell us the correct e-mail address? We can change it for you.

Beats Time: 2023-08-11 21:05

Q: Why can't I save lenses in my wishlist? When I tap on the heart nothing happens. The only way I figured out how to save SOME lenses is if they have a video. Then I can hit the rectangle to save it to my wishlist. Please fix! Is there an app for your company? Maybe I could save them there.

A: Wishlist can only save frames, if you want to save prescription or lens information, you can select a frame for lens selection and eventually add to cart

Shanyta Time: 2023-08-11 17:04

Q: Hi, Are the frames available in all three sizes or are certain frames in certain sizes?

A: certain frames in certain sizes

Norah Time: 2023-08-11 11:21

Q: Hey are the anti reflective tints a transition lenses? I ordered a pair of glassses but I’m not sure now. Please let me know.

A: Not transition lenses, if you want transition lenses, you can choose photochromic

Jackie Time: 2023-08-11 07:21

Q: Can’t find my uploaded file of my Prescription

A: Maybe you can take a picture and send it to us.

Kate White Horse Time: 2023-08-09 18:09

Q: Cannot change password. Help

A: Dear Kate, we have reset the password for you and have sent the emails to you. Please check your email or your spam.

Nicole Time: 2023-08-09 11:31

Q: So the tracking number on my invoice is invalid with any shipping service. Where are my glasses that i ordered July 28th? They are marked as shipped but as per your website they should have arrived and i cannot even track where they are with this goofy tracking info

A: Dear Nicole, we would like to tell you that the tracking number is correct, your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of August 9, 2023 at 6:54 am, it is currently in transit to the next facility.You will receive it soon.

Cristee Gilson Time: 2023-08-09 07:41

Q: Hi I was wondering if I could get an update on my order as they have been either processed pending inspection since the 4th. 82308010754247 Is the order number. It has been the 3-5 business days since ordering. Thank you.

A: Dear Cristee Gilson, we would like to tell you that we will ship your order out this week.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Keona Coburn Time: 2023-08-09 05:28

Q: I would like to know the status of my order. I’m unable to track it

A: Dear Keona Coburn, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877087651

Keona Coburn Time: 2023-08-09 05:27

Q: I would like to know the status of my order. Everytime I try searchjngng

A: Dear Keona Coburn, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877087651

Alexandria Ridio Time: 2023-08-08 21:57

Q: What styles are good for a small heart shape face? A lot of your frames look really big.

A: Dear Alexandria, you can choose these frames:https://www.wherelight.com/wl/GetInfo-3756.html?c=purple https://www.wherelight.com/wl/GetInfo-1521.html?c=other

Elizabeth Time: 2023-08-08 11:02

Q: Order #22308070648286 Hello, I order two of the Fawn frames with prescription lenses one in pink and the other green. I doubled checked and saw that both are pink. Could you change of the frames to green. Again I would like one green and the other pink. Thank you so much! Warmly, Elizabeth

A: Dear Elizabeth, ok, we have changed it for you.

Isis Time: 2023-08-05 07:57

Q: One of the frames broke. Wanted to know if I can get a credit or refund?

A: Dear Isis, can you take a photo of the frame for me?

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