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KimberlyShelton Time: 2023-07-22 23:16

Q: Where are my orders.? I ordered 6 pairs of glasses on 6/30 and no response from you.? Please give an update My order numbers are as follows 823063023364422023-06-30 823063023292832023-06-30 Please respond asap.

A: Dear KimberlyShelton, You told us that you wanted to cancel the order. We sent many emails to you, but you don\'t reply us. We are waiting you for a long time. We have received your two orders: 82306302329283 and 82306302336442, which one you want to cancel? And would you please tell us the reason why you want to cancel ?

EmmaLeblue Time: 2023-07-22 21:33

Q: How do you find the eye prescription I used before

A: Dear Emma Leblue, sorry, we can not find your previous prescription.

cher7007 Time: 2023-07-22 20:58

Q: How do I order frames only?

A: Dear customer, we would like to tell you that you can click\"select lenses\" and choose \"frame only\".

MarieMcGinnis Time: 2023-07-21 22:21

Q: I have just placed an order 22307212209546 and I uploaded my prescription. Can I please confirm that all 3 glasses have the PD 60 and the following script Right SPH +4.25 Cyl -0.75 Axis 85 Near ADD 2.00 Left SPH +5.25 CYL -0.50 Axis 75 Near ADD 2.00 Many thanks for your assistance

A: Hello, We verified it for you, the SPH:0.00 CYL:0.00 you filled in, do you need to change it to the data you provided?

Rachael Pendergrass Time: 2023-07-21 21:45

Q: Hi, The coupon code BOGO didn’t apply on my order. I was supposed to get my second pair of glasses and lenses free. Can you help? Rachael

A: Which two glasses do you want to buy? Can you tell us the name of the glasses and I\'ll check for you.

Felicia Richardson Harris Time: 2023-07-21 15:10

Q: I ordered three pair of prescription eyeglasses and I cannot see out of either three pair my eye doctor was saying something about my progressive prescription and said y'all had to have done something wrong and now it's no way of me getting in contact with you guys only through email I wish I had of known this I mean even a live chat would work but you guys don't even have that and I love your company and your glasses but this is bad for business

A: Dear Customer, Thank you so much for your order, and we’re so sorry for the trouble brought to you. We sincerely appreciate that you can send us your paper prescription? We will help to double check your RX again. Look forward to your feedback. Best Regards

CobyHymes Time: 2023-07-20 12:58

Q: I need to make sure the shipping address is right for my 2 orders: # 22307201248585 and # 82307171641189 I want both orders shipped to 10530 Linda Cir, Forney, TX 75126. Thank you

A: Dear Coby Hymes, we would like to tell you that the address you filled in the order is correct.

Cottrey Armstead Time: 2023-07-18 17:39

Q: I order 3 pair of glasses and only 1 pair came in

A: Dear Cottrey Armstead, About the frame#58007 and the frame#911 ,we are sorry to tell you that the frame#58007 and the frame#911 are discontinued.We sent many emails to you, but you didn\'t reply us. So we shipped the other pair out first. Would you please choose 2 new frames on our website ? If the total price of two frames is not over $20, we will not charge you the price difference. You can send us the link of the new frames. Thank you for your understanding.

Chalandra Time: 2023-07-17 12:15

Q: Do you have transitions in your glasses?

A: Dear Chalandra, we would like to tell you that you can choose photochromci tint in the lens tint.

Aubree Perron Time: 2023-07-16 20:42

Q: Hi, I put the wrong delivery address. I would like to change it to 324 Leslie Street, Sudbury Ontario P3B 2T5. My order number is 82307161955473. Thank you.

A: We have modified the address for you

Luz Torres Time: 2023-07-16 16:06

Q: I have 10 classes that I would like to purchase is not letting me please tell me how to do it

A: There is a limit to the number of glasses purchased in the same style.You can choose different glasses.

Monica Time: 2023-07-15 17:06

Q: Un par de lentes vino con un defecto el vidrio de lado izq trae una núm y más aún lado trae un círculo chiquito que impide la visibilidad, como puedo hacer para que me lo arreglen

A: In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Monica Ramos Time: 2023-07-15 16:36

Q: Llego mi pedido un par de lentes salió mal como lo devuelvo

A: Dear Monica Ramos, We feel so sorry that your order got something wrong during process. please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? Look forward to your reply. Best wishes.

brackens Time: 2023-07-15 09:48

Q: I love my glasses. I need to add a prescription +10 to my prescription order. So i need to return them. Actually i love the greens and would like to return the tortoiseshell and get another pair of glasses. My order # is---22306071028128// I need the rerurn address.

A: Dear brackens, We are sorry to tell you that glasses are a custom product and cannot be resold to others after being returned Kindly note we can offer you a $26.83 coupon on repeat order and we will try our best to shorten the lead time.Please tell us wheather you can accept it. Thanks so much for your attention and look forward to your repeat order. Best Regards Dear brackens, We are sorry to tell you that glasses are a custom product and cannot be resold to others after being returned Kindly note we can offer you a $26.83 coupon on repeat order and we will try our best to shorten the lead time.Please tell us whether you can accept it. Thanks so much for your attention and look forward to your repeat order. Best Regards

Karen Moberly Time: 2023-07-15 07:54

Q: What is your return policy. The glasses I ordered are nice glasses and the prescription was correct. They just naturally fit lower on my nose (even after an adjustment) and that throws of the position of the bifocal. Just asking if they are returnable. No fault of yours it’s just the style I picked.

A: Dear Karen Moberly, Since the glasses are custom-made products, they cannot be used by others after they are returned.You can choose another frame.Please tell us the new frame name and color. We will remake the glasses for you.

RC Time: 2023-07-15 06:36

Q: My order has been awaiting USPS pick since 7/11/23. What is happening when will this ship?

A: Your item arrived at our GREENSBORO NC NETWORK DISTRIBUTION CENTER origin facility on July 16, 2023 at 1:35 am. The item is currently in transit to the destination.

yvetteramsdale Time: 2023-07-14 16:05

Q: I have checked tracking on my order #22307011153158 it says it shipped but postal hasn't received any package. Can you please check status of my order Thank You

A: The latest logistics information is as follows: 2023-07-16 13:47 GREENSBORO NC NETWORK DISTRIBUTION CENTER, Departed USPS Regional Origin Facility -> Your item departed our GREENSBORO NC NETWORK DISTRIBUTION CENTER origin facility on July 16, 2023 at 1:47 pm. The item is currently in transit to the destination.

Alexandra Time: 2023-07-14 13:08

Q: I have a new prescription for my glasses and I need bifocals. When I go to write the prescription to order them, it asks me for a PD. How can I get that number?

A: Dear Alexandra， PD is a number critical to the location of the optical center of the lens for your glasses. If it is inaccurate, it will cause blurry. You are advised to confirm the PD value with your doctor/optometrist or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . Best Regards Wherelight Team

RosemaryBaas Time: 2023-07-14 13:06

Q: I have updated my email address to: baasrma@gmail.com. Is there anyway to change my Login Email/username to the same? (It is currently "witchezbrew@hotmail.com". I no longer use that account). I am planning to order soon! Thank you, Rosemary

A: We have modified your email.

Venessa Time: 2023-07-12 02:41

Q: Do you deliver to Canada Newfoundland

A: Dear Venessa, yes, we can ship to Canada Newfoundland.

Venessa Young Time: 2023-07-11 23:49

Q: I’ve tried to order glasses . But when filling out addresse it’s ask for state n I can’t put in state because I live in Canada . So what do I do

A: Dear Venessa Young, if you don\'t know your state, you can google it.

Janet Brown-Clayton Time: 2023-07-11 16:00

Q: I ordered and paid for my 3 pair of glasses on June 24 and haven’t heard from the company at all. How and when will Inreceive my glasses??

A: Dear Janet Brown, we would like to tell you that you can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50411633988&requester=WT/trackdetails

Kylie Time: 2023-07-10 10:23

Q: Hello! I would like to place an order, but I cannot select "AP" as my state when I select United States as my country. I would like to use my APO address, but it seems it is not an option. Do you not ship with USPS? I would like to avoid trying to type my physical address in Japan if possible. Please let me know. Thank you!

A: Dear Kylie, sorry, we can not ship to AP.

Samantha Time: 2023-07-09 23:28

Q: I got a new script and it’s -4.25, do you offer this prescription strength?

A: Dear Samantha We offer this prescription,please feel free to place your order.

Joy Time: 2023-07-09 22:00

Q: I cannot for the life of me figure out how to order a photochromic lens. Every time I go to that page on the site, it shows me a few select frames. The filter is gone so I can no longer choose the size or shape I want, but setting aside those frustrations for the moment, when I pick one after painstakingly clicking on each to see if it’s a size I want, the lens chooser then drops the photochromic option. The only choice is to choose a static color. There is no “photochromic” confirmation in the description in the cart, either. So how do you actually order a photochromic lens? And why can’t I add that to any frame style, while we’re at it?

A: Dear Joy Please tell me which type do you choose?

Sherri Time: 2023-07-09 21:56

Q: I have purchased several pair for the first time and they all hurt and are no adjustable. I click the hinged category, but they say “no”. How do I locate some that can be adjusted?

A: Dear Sherri You can select Spring Hinges in the filter bar of the scene

HannahJames Time: 2023-07-09 15:07

Q: How can I track my order? There was no email or anything confirming I paid nor any updates.

A: Dear Sir, Please don’t worry,Your item arrived at our USPS facility in ATLANTA NORTH METRO DISTRIBUTION CENTER on July 9, 2023 at 4:56 pm. The item is currently in transit to the destination. The track no:92001903407724520046262577

Nicholle Vaughn Time: 2023-07-09 14:19

Q: I had purchased the felice glasses and as I took them off my face the bridge popped and was cracked. I did not do anything rough with them do I qualify for any type of warranty or refund? Thank you

A: Dear Nicholle Vaughn Could we remake it for you? Can you accept it?

Abby Time: 2023-07-09 11:21

Q: Hi, I just ordered some glasses and I want to make sure I'll have them by August 1st. Can you check to make sure I will, or if I need to expedite the shipping somehow. Also, if you restock the Brittany frame in tortoiseshell before mine are processed, can I switch the Brittany order color from purple to tortoiseshell ? Thank you! Abby

A: Dear Abby Your order is already being processed and can be guaranteed to be received by 8.1.

Felicia Richardson Harris Time: 2023-07-08 17:27

Q: I have a right eye PD of 29.5 and a left eye PD of 30.5 so why can I put both numbers in for my PD

A: Dear Harris You can check the have two pds box when filling your PD when you are filling your prescription.

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