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Susan Stuart Time: 2023-06-13 03:16

Q: 82305311633159 Why haven't these glasses shipped yet? I did pay for expedited shipping and this is not expedited.

A: Dear Susan Stuart, we would like to tell you that we will ship your order out this week.

Zahraha Faried Time: 2023-06-13 02:10

Q: Do you have transition lens or Photochromic lenses

A: Dear Zahraha Faried, yes, you can find it in lens tint.

Kashi Time: 2023-06-12 20:02

Q: 22305232018396 glasses number 2246 one side is slightly high so they don't sit properly on my face. And glasses number 7531presses against the bridge/ into top part my eye cause pain. The other 2 pair are a perfect.

A: Dear Kashi, would you please try to adjust the frame ?If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. f the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear.If you still have problems, please contact us.

Nat Time: 2023-06-12 17:52

Q: Do these glasses go into the -9.50 range? One eye is -9.50 and the other is -7.75

A: Dear Nat, Most of the glasses on our website can go into the -9.50 range.

Kelley Wall Time: 2023-06-12 13:11

Q: Why have my glasses not shipped yet? They have label printed since 6/7. I would have thought they would be here already. Thank you.

A: Dear Kelley Wall, the tracking shows that 2023-06-12 17:19 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in RALEIGH NC DISTRIBUTION CENTER on June 12, 2023 at 5:19 pm. The item is currently in transit to the destination.You will receive the package soon.

denisebrisco Time: 2023-06-12 12:53

Q: hey I ordered a few pair of glasses, however the wrong prescription is in both

A: Dear denisebrisco， Would you please tell us the order number ? And would you please take a photo of your original prescription and send it to us ?

Andrea Lauri Time: 2023-06-12 12:42

Q: How do I order glasses as sunglasses?

A: Dear Andrea Lauri, you can add lens tint to make the glasses to be sunglasses.

GISELAORTIZ Time: 2023-06-12 08:06

Q: Hi! On June 10, 2023 I made an order. I need to know the status. The order is 82306101758075. Thanks Gisela Ortiz Cruz

A: Dear Gisela Ortiz, your ordr is in processing. We will email you a tracking number when we ship your order.

KarlaStentoDeBrino Time: 2023-06-11 10:45

Q: How long does it take to ship glasses?

A: Dear Karla, we would like to tell you that we will ship your order out this week. Please don\'t worry.

Iris Brewington Time: 2023-06-11 07:27

Q: I would like to know when will my glasses come

A: Dear Iris Brewington, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724500001344852

TracieRosales Time: 2023-06-10 15:01

Q: Can I get.an update for order #82306021959540, please?

A: Dear Tracie Rosales, we would like to tell you that we will ship your order out this week. Please don\'t worry.

Jaleesa cleary Time: 2023-06-10 13:54

Q: I have an order that's been processing for a few days if its not going to be processed in the next day i want to cancel this order

A: Dear Jaleesa cleary, we would like to tell you that we will ship your order out this week. Please don\'t worry.

Anam Fatima Time: 2023-06-10 01:44

Q: I want to know status of my order

A: Dear Anam Fatima,your package is already shipped.USPS Awaiting Item, Shipping Label Created.June 9, 2023, 12:09 am

TracieRosales Time: 2023-06-09 20:30

Q: Please help

A: Dear TracieRosales ,let me know if there\'s anything I can do.

Susan M. Stuart Time: 2023-06-09 16:40

Q: Can u please uodate me on my order status? 82305311633159

A: Susan M. Stuart,the product(82045) is in processing.After it is finished, we will ship it to you as quickly as possible.

JudyPegoraro Time: 2023-06-09 14:28

Q: I received the wrong style snap on lenses for the glasses I ordered.

A: Dear JudyPegoraro,we can really feel your heart and so sorry for any inconvenience caused for you.Can you describe in detail what the problem is?You can take a picture and send it to us.

HSS Time: 2023-06-09 09:36

Q: My order #: 8U819666SK066234W hen will I receive it in my mail box? Thanks!

A: Dear HSS，your product is in processing.After it is finished, we will ship it to you as quickly as possible. Express Time will take 5-10 days.

ErinScott Time: 2023-06-09 09:14

Q: Hi, I placed a rush order for my glasses, but never received a confirmation email or the status of my glasses. I order number is 82306062119596

A: Dear ErinScott，your order has been dispatched to process.It will usually take 4-8 days for processing.After it is finished, we will ship it to you as quickly as possible.

JulianaLima Time: 2023-06-09 09:13

Q: Just put an order but instead of distance I need for SHORT VISION FOR READING PLEASE ORDER 82306090858399

A: Dear JulianaLima,can you send us a clear prescription by email？So we can make the change for your order.

michelle millerick Time: 2023-06-09 09:02

Q: Hello. Is it possible to purchase replacement lenses for frames that I purchased from you a while ago, now that my prescription has changed?

A: Sorry we don\'t sell lenses individually, is your order number 82306090907211? We can help you revise your prescription.You can send your new prescription to us.

Ashley H Time: 2023-06-09 01:17

Q: Hi there. I noticed that I have a couple $5 off coupons Cathay I could’ve applied to this order. Could these be added and my order updated with the new total? The order number is: 82305230035537. Thanks! :)

A: Dear Ashley H, we have checked your order and you have used other discount in the order, so we are sorry to tell you that we can not apply other discount to your order again.

Allene Time: 2023-06-08 22:30

Q: How do I cancel order #22306082140110 just placed about 30 minutes ago. I made a mistake in the order and need to cancel it before it is sent so I can order the correct items. I do not want to receive it and then have to go through the refund process.

A: Dear Allene Brown, we would like to tell you that we can change the order for you directly. Are you sure that you want to cancel the order ?

AlleneBrown Time: 2023-06-08 22:08

Q: How do I cancel an order I just made 20 minutes ago?

A: Dear Allene Brown, we would like to tell you that we can change the order for you directly. Are you sure that you want to cancel the order ?

Mariah Austin Time: 2023-06-08 12:45

Q: I ordered a few pairs of glasses on may 26th. I finally seen it said they were shipped out on June 6th. It’s going to be the 9th tomorrow and when I track the tracking number provided it doesn’t even show me a label was made for that number. I order things online and get packages daily and I always get atleast tracking number created as soon as they make the label. So I’m wondering if my package of glasses was even shipped yet?

A: Dear Mariah Austin, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on June 8, 2023 at 9:27 pm. The item is currently in transit to the destination.You will receive it soon.

Terri-lee Quinn Time: 2023-06-08 11:34

Q: If my pd is smaller then # givin on glasses does that mean I need to make a different choice because do you work for my prescription?

A: Dear Terri-lee Quinn, if you can not fill your PD value, we suggest you to choose other smaller frame.

cruztorres Vázquez Time: 2023-06-08 09:15

Q: Order: 82306071748555 Hello, I need to know how long my sun lens clip order arrives.

A: Dear Cruztorres, we would like to tell you that we will ship your order out this week.

ErinWelborn Time: 2023-06-08 07:56

Q: Hey my order is 22306080753111. I may have make a mistake with this prescription Axis Addition(near) ADD Right Eye (OD) +2.50 +0.50 5 Left Eye (OS) +2.50 +0.50 180 It should read Axis Addition(near) ADD Right Eye (OD) +2.50 +0.50 005 Left Eye (OS) +2.50 +0.50 180 Is there anyway to adjust, I couoldn't get the presciption to attach today Sincerely, Erin

A: Dear Erin Welborn, we would like to tell you that 005 is equal to 5, so the prescription in the order is correct.

Jen Time: 2023-06-07 14:12

Q: I'm just trying to figure out what is the standard - NO gradation brown lens for sunglasses. You have a ton of them. Most look gradated but I want a solid brown lens. thank you

A: Dear Jen, we would like to tell you that you can choose Maroon Brown.

Angeline Time: 2023-06-07 14:03

Q: Hi when can I expect my order?

A: Dear Angeline, we would like to tell you that we will ship your order out this week.

Leslie Martín Time: 2023-06-07 13:37

Q: When arrive my order 82306011133083

A: Dear Leslie Martin, We need to confirm the prescription with you and sent the email to you. But you don\'t reply us. We are waiting for your reply for a long time. . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

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