Buy Prescription Glasses Online at Affordable Prices

Sheila Klotz Time: 2025-10-31 09:27

Q: Order 20425121106124 I placed this order earlier this year and I emailed your customer service that the frames were too heavy and hurt my nose. I wanted to return them, but was told shipping would be too costly and that I would receive a half credit for the total amount. How do I put the credit towards a new order?

A: Dear Sheila Klotz, You can fill the code in your shopping bag before you pay money. This coupon and other promo code can not be used in one order at the same time.

Elizabeth Time: 2025-10-31 07:00

Q: How can I check when my order will be arriving

A: Dear Elizabeth, We would like to tell you we will ship your order out this week. And you can log in your account, find the order, then you can check the status of your order directly.

Missie Bird Time: 2025-10-31 06:12

Q: Hi! So I paid for quicker shipping and UPS has said for several days now that there’s a label but nothing has been shipped. Can we just make sure?

A: Dear Missie Bird, The tracking information shows that you will receive it tomorrow.

Pam Hoard Time: 2025-10-31 05:34

Q: I cannot find my saved prescription. Can you help please?

A: Dear Pam Hoard, we\'ve emailed you your prescription.

Melissa Schouveller Time: 2025-10-30 23:01

Q: Order #: 81025302259173/ can you please change 820 address to 3811 15th St C, 61265, Moline, IL please

A: Dear Melissa Schouveller, We would like to tell you that we have corrected it for you

Lori Fensler Time: 2025-10-30 22:28

Q: The BOGO IS NOT WORKING.

A: Dear Lori Fensler, Would you please take a screenshot of your shopping bag to show us problem in details ?

Emilie Obscura Time: 2025-10-30 17:36

Q: Help! I made an order. I realise the address was wrong and then instead of editing the address I deleted it and now I can’t seem to work out how to add the address again.

A: Dear Emilie Obscura,We would like to tell you that we have corrected it for you

Andrew Garner Time: 2025-10-30 16:45

Q: where's the discounts? I'm not entering my credit card until i can add the coupons and BOGO50 code. also, how do I get the frame I want in clear,...I don't see that as an option. This website is very frustrating and not user friendly. I have three frames in the bag, over $300 but I'm not ready yet until I get some clear information please.

A: Dear Andrew Garner, Would you please tell us which code you want to use ?

radelys comas Time: 2025-10-30 15:46

Q: Hello. It was not until now when I saw that the package is being sent back that I realized that for some weird reason, Paypal added my old address, and I completely failed to notice because I have changed that address everywhere a long time ago. :(. My order is Order# 21025150535390. My address is 2881 N Oakland Forest Drive APT 109 Oakland Park FL 33309. Can my order be shippped to the proper address once received? :(

A: Dear Radelys Comas, Please don\'t worry, we\'ve corrected address in the order and will redeliver package to you after we receive it.

Loretta Hashaway Time: 2025-10-30 10:45

Q: I need some answers about my order still waiting on my grand daughter glasses.My account have been paid in full.I didn't know I was going to have this problem.I need help and update about my order

A: Dear Loretta Hashaway, We need to confirm the prescription with you since your sph values are all positive and also have prism value. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

Zulma Rodriguez Time: 2025-10-30 09:27

Q: Hola buena es que hace una semana hice un pedido pero no veo novedades está pagado todo pero quiero saber que pasado si tiene alguna noceda nueva o algo

A: Dear Zulma Rodriguez, We need to confirm the prescription with you since your sph values and cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

gladys Pearson Time: 2025-10-30 06:22

Q: I paid for 2 pair and it took it from my debit card, still says unpaid?

A: Dear Gladys Pearson, Please don\'t worry,we would like to tell you that your order is being processed now.

Morgan Sorensen Time: 2025-10-29 20:42

Q: How do I reset my password or login?!

A: Dear Morgan Sorensen, We have reset the password for you and sent new password to your email.

Emilie Obscura Time: 2025-10-29 20:32

Q: I’m trying to reset my password but when I get to the email and click the link to reset the password it says the link has expired even though I have pressed it within a minute of receiving the email

A: Dear Emilie Obscura, We have reset the password for you and sent new password to your email.

Chavez Mia Time: 2025-10-29 18:44

Q: Hello, how do I request a refund?

A: Dear Chavez Mia, We are sorry to hear that,would you please tell us the reason why you want a refund ?

Jessica Keating Time: 2025-10-29 18:37

Q: My shipping address in my order confirmation does not match the address that I entered via PayPal. The PayPal address is correct, I no longer live at the other address. How can I get this corrected?? Order 81025291833475

A: Dear Jessica, We would like to tell you that we have corrected it for you

Alana Smith Time: 2025-10-29 16:35

Q: 81025171500486 where is my order upside for shipping so i would get faster and last shipping info is October 23

A: Dear Alana Smith, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Andrew Garner Time: 2025-10-29 15:29

Q: i'm trying to search by size. I have 50 19 and 145 where do I enter those stats to see what's available?

A: Dear Andrew Garner,we would like to tell you that we\'ve emailed a method to choose your size.

Josefina Pina Time: 2025-10-29 11:30

Q: So looking far away I can see but it's not clear clear. close up is blurry and I have to put the glasses low on my nose to read, but neither close nor far seem to be correct nothing is clear gives me slight headache

A: Dear Josefina Pina, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Neilly Nicole Time: 2025-10-29 04:48

Q: Hi there, my order says it was delivered but there’s nothing in my mailbox or at my door. The order number is 80925191148339

A: Dear Neilly Nicole, We\'ve checked tracking information and it shows that it was delivered to your community mailbox, parcel locker or apt./condo mailbox. Do you check these places ?

Neilly Nicole Time: 2025-10-29 04:47

Q: My order says it was delivered but there is nothing in my mail box or at my door my order number is 80925191148339

A: Dear Neilly Nicole, We\'ve checked tracking information and it shows that it was delivered to your community mailbox, parcel locker or apt./condo mailbox. Do you check these places ?

Chelsea Clark Time: 2025-10-29 02:55

Q: My glasses keep falling apart. The lenses keep popping out and won’t stay in. I was wondering if it’s possible to get a replacement pair?

A: Dear Chelsea Clark, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ashley Martin Time: 2025-10-29 01:38

Q: I’d like to be refunded the express shipping fee I paid. These are sitting as a label created for usps with ground shipping which is one of the slowest methods. I feel you guys are no longer being honest with shipping rates. Order number 81025230204584

A: Dear Ashley Martin, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Tia Bell Time: 2025-10-29 00:34

Q: The arm of one of my frames snapped off

A: Dear Tia Bell, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Denise West Time: 2025-10-28 17:04

Q: Where is my order? My husband ordered a week after me and has already received his order. 81025161350569 This is my order. There was a label created & nothing happened for several days. Please let me know when I can expect my order. Thanks.

A: Dear Denise West, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Andrew Garner Time: 2025-10-28 16:41

Q: I'm confused on your sizes. It says find your size, after I select the frames I want, but then it only lists them in one size , which is large for each one that I like. How do I find that same frame in a medium?

A: Dear Andrew Garner, We are sorry to tell you each of our frame only has one size. You can find medium frame here: https://www.wherelight.com/eyeglasses?gooodsSort=1&size=2

Avila Jessi Time: 2025-10-28 14:57

Q: Hello the frame Nunn from order 81025141449353 its hurting my nose and ears because of the sharp edges

A: Dear Jessica, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $65 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

ramage.cynthiam Time: 2025-10-28 12:51

Q: Good Afternoon! I received an email 10/24 Order# 81025191709296 had been shipped. However, When I check the shipping info all I see is that a shipping label has been created, but UPS has not received the product yet. I appreciate you looking into this matter

A: Dear Cynthia Ramage, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

ladycure7413 Time: 2025-10-28 12:33

Q: I placed an order that I was charged for I'm looking on my app and I don't see any orders processing I even got an order confirmation email saying that the order was being worked on I'm very confused please let me know if my order is actually being processed

A: Dear Nellie, Do you log in your correct email account: lady@gmail.com ? Your order number is 81025220510402 We would like to tell you that your order is being processed now.

Patterson Valerie Time: 2025-10-28 12:30

Q: Okay I sure will

A: Dear Patterson Valerie, thanks for your support.

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