Buy Prescription Glasses Online at Affordable Prices

Ashley Hooper Time: 2023-05-19 11:23

Q: Hi. I just got a little pop up on your site that said “Sitewide Sale, Prescription Eyeglasses, Just $7.” It was a prompt to sign up, and through doing so, I’d receive this coupon. However, the coupon I was given (e.g., 7OFF) is only for $7 off a pair of glasses. So, I went back and generated y’all’s pop up again, just to make sure I didn’t misread or misunderstand the notification, and I absolutely did NOT. What’s up with this? Y’all just lied, explicitly, about providing me a specific discount in order to obtain my email! I’m going to give your company the benefit of the doubt and assume this is some kind of error that can be corrected; or, otherwise, I will be reporting WhereLight and this system of falsification (with proof) to the BBB. Shame on y’all :(

A: I am sorry that there was an error in our presentation. Thank you for pointing out this error for us. Here I recommend $4.95(Frame + 1.55 index lenses) for the first order for new customers, you can check this link https://www.wherelight.com/1/theme/promo-new-customer.php for the specific details of the campaign.

KathyManchester Time: 2023-05-19 10:42

Q: Hi, I never received a confirmation for the glasses I bought on 5/17/23. My e-mail is kathypms@gmail.com. Could you please send one. Thank you so much! Kathy Manchester

A: Please don\'t worry. According to the email you provided, I checked that your order is being processed normally. All 3 glasses you ordered are in the process of getting you custom lenses.

Amanda Radabaugh Time: 2023-05-19 08:33

Q: How long does it take for me to get my glasses? I ordered them on May 3rd.

A: Please don\'t worry, your package will be delivered in the next two days. You can check the specific logistics information through this link https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001375311

Trina Moore Time: 2023-05-19 03:07

Q: I broke my frames. Can I send them back to get them fixed and Can I pay to get them fixed. If you cannot fix them what should I do?

A: Can you tell us which pair of glasses you purchased from your previous order? If it is convenient, please take a photo or video of the broken glasses and send it to service@mail-wherelight.com . We will get back to you after a careful review.

Sue Time: 2023-05-18 15:25

Q: How do i search for small frames for a thin small face

A: Dear Sue, we would like to tell you that you can find the small size frames here:https://www.wherelight.com/PrescriptionGlasses.php?&size=1&l=S(120-129mm)

JOSEPH RICHARD HECKEL Time: 2023-05-18 13:08

Q: Good day! I just wanted to inquire about whether or not the photochromatic lenses and the tinted lenses are UV protectant.

A: Dear JOSEPH, the photochromic lenses have UV protection.

Sierra Kompa Time: 2023-05-17 21:12

Q: When ordering in the past I have been able to choose the option of a functional prescription with are premium single vision premium lenses. I am no longer seeing that option and can only choose a single vision prescription with distance high index lenses. How can I choose functional prescription to pair that with premium single vision premium lenses?

A: Dear Sierra Kompa, we would like to tell you that you can choose single vision lenses first, then you can choose \"High Impact&HD\".

Patricia Time: 2023-05-17 17:43

Q: How much are progressive lenses with astigmatism

A: Dear Patricia,you can go to our website and add the product to the cart, then you can check the price by yourself.

AlleneBrown Time: 2023-05-17 16:35

Q: Are the options listed as 'photocromatic' under tinted lenses the same as those that darken outside in the sun? Just making sure before I submit the order.

A: Dear Allene Brown, we would like to tell you that photochromic tint is transition lens.

Cindy Time: 2023-05-17 13:22

Q: Hi , I need lenses for reading near. I don’t have a prescription. How to I go about getting a pair of readers -1.50? There is also the PD that I don’t know how to measure.Need help.

A: Dear Cindy,We would like to tell you that you can choose single vision reading lenses and fill the strength +1.50 in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Julie Kim Time: 2023-05-16 17:00

Q: Order: 82305021834415 placed on 5/2/2023. I have not seen any activity on my account since my payment was processed. There are not any updates at all. Are they being processed? Is there an estimated completion or shipping time? Please advise. Thanks

A: Dear Julie Kim, we would like to tell you that we will ship your order out next week.

MarthesrCeleste Time: 2023-05-16 12:47

Q: Have not received my order yet

A: Dear Marthesr Celeste, we would like to tell you that we have shipped your order out. We would like to tell you that your pacakge has arrived in Malta. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50406167411&requester=WT/trackdetails

Dmm2990 Time: 2023-05-16 11:11

Q: 82305020329369 hi I'm looking for my glasses. I ordered two pairs of glasses weeks ago. It says "no data" even though I have screenshots proof of my order. I never got a shipping number either and I'm getting worried that I fell for a scam. Is there anyone that can tell me anything about my order please order number 82305020329369

A: Dear customer, your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on May 16, 2023 at 9:15 pm. The item is currently in transit to the destination. You will receive it soon.

Laci Time: 2023-05-16 10:24

Q: Hello, The glasses in my cart came across in an email called "Tuesday email only sale" but I do not see a coupon code to get the $3 sale price for frames. Please let me know how to use use the Tuesday email sale. Thank you

A: Dear Laci, we would like to tell you that you can click the link in the email.

Liza B Thomas Time: 2023-05-16 00:48

Q: 82305131650356 Hi Please change my pd go 62 I put 66 but that was mistake Thank you Liza Thomas

A: Dear Liza B Thomas, Ok, we will change them for you.

SherrieWarren Time: 2023-05-15 20:08

Q: I did not receive the buy 1 get one free offer, that was guaranteed when I purchased 2 pairs of eyeglasses when l used the code BOGO..

A: Dear Sherrie Warren,we have checked your order and we would like to tell you that the discount has been applied to your order.

DONNAKERMIN Time: 2023-05-15 08:06

Q: Hi, I have not received my order of six pairs of glasses. My order # is 82304272345441 Please let me know when I can expect delivery. Thank you.

A: Dear DONNA KERMIN, Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001311562

Dawn Moore Time: 2023-05-15 04:09

Q: I have not received my order, and cannot see any tracking info, or if it has been shipped. Order # ??- 82305010305152

A: Dear Dawn Moore, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001310138

Kiti-Syrina L Time: 2023-05-14 18:08

Q: I never recieved shipping information on my order

A: Dear Kiti Syrina Lunessa, you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001311067

MarieMorley Time: 2023-05-14 17:51

Q: I want to put sunglass lens in a regular pair of glasses. How should I order?

A: Dear Marie Morley, we would like to tell you that you can choose a lens tint.

AHooperTodd Time: 2023-05-14 10:29

Q: Does this come with the he tinted lenses?

A: Dear AHooper Todd, would you please tell us the frame number so that we can check it for you ?

Maude Follis Time: 2023-05-14 09:40

Q: I love a lot of the shapes of the glasses but I hate gold and I can’t find any frames like these that are silver instead and wanted to see if there was any way to have the metal changed

A: Dear Maude Follis, would you please tell us the frame number so that we can check it for you ?

Leonie Parnis Time: 2023-05-14 08:49

Q: How can I order photochronic lenses please

A: Dear Leonie Parnis, we would like to tell you that you can choose photochromic tint in the lens tint.

Ashley Time: 2023-05-14 05:57

Q: Hi there. I’m about to purchase the LICIA frames, but I’m wondering if these glasses come with a lense tinting (as they are in all the photos); or do I have to add the to tinting myself during checkout?

A: Dear Ashley, even if you choose classic clear, we will make the tint as the picture on the website shows for you.

CasSandraPurcell Time: 2023-05-13 19:04

Q: where is my order and i paid for early shipping

A: Dear CasSandra Purcell, we would like to tell you that you will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001312019

SarajaneWright Time: 2023-05-13 04:02

Q: How long is it going to take for me to get my glasses?Order:82304300358070 Its been weeks and I haven’t gotten any tracking info concerning this order.

A: Dear Sarajane Wright, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001314594

lfgallegos Time: 2023-05-13 03:16

Q: I have added the picture. Perception Now with picture Thank you

A: Dear lfgallegos, If you can not fill your PD value, we suggest you to choose other smaller frame. You can choose the frame in this link: https://www.wherelight.com/PrescriptionGlasses.php?SearchWord=HESTIA&pd=60.0 Because we can not make this frame with your PD value.

lfgallegos Time: 2023-05-12 19:21

Q: The PD is one number higher than mine. Do you off any sort of adjustment to this? I think this is the second place I've come across that doesn't.

A: Dear lfgallegos, could you please take a picture of your eye prescription for us? So we can know how to solve this problem.

Jo-Anne Davis Time: 2023-05-12 19:04

Q: I want to purchase frames, but I don't see where to put the frame in shopping cart. Can someone please help me with this.

A: Dear Jo Anne Davis, you can first select a frame you like, then click on SELECT LENSES on the product details page, then you can select the desired lens parameters, and finally click ADD TO BAG.

Beth Time: 2023-05-12 16:39

Q: Hello ….the status for my glasses are taking too long, and it’s been saying the samething for 3 days. Can someone please let me know what’s the hold up?

A: Dear Beth, your package is already in transit. Once it arrives at the new station, the logistics information will be updated in a timely manner. Thank you for your patience and waiting.

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