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CandiPelletier Time: 2023-05-04 13:19

Q: HOW DO I CONVERT & ADD MY READING GLASS PRESCRIPTION INTO THE SYSTEM TO MAKE MY NEW GLASSES FOR COMPUTER WORK?

A: Dear Candi Pelletier, when you place a new order, please leave a message that you want glasses for computer work. Let us know that you don\'t know how to convert the prescription. Then we will convert it for you when we receive your order.

monicabuller992 Time: 2023-05-04 11:30

Q: I am inquiring about purchasing some eyeglasses for single vision nearsighted and I'm trying to find out what I would need to click on to get a pair of regular prescription glasses with transitional lenses that will change outside and I don't know where to select that?

A: Dear monica, you can choose single vision reading lenses. And when you SELECT LENSES TINT, please choose the Photochromic lens tint. The Photochromic lens can change outside.

YomayraVega Time: 2023-05-04 11:14

Q: Hello I made order April 11 and I don't receive the order. What happened? How much time waiting? Is too much

A: Dear Yomayra Vega， Would you please tell us your order number ? We will check it for you.

SarajaneWright Time: 2023-05-04 10:21

Q: I’m just trying to find out when will I receive my order. I see my payment went through but haven’t received any information concerning the order.

A: Dear Sarajane Wright, We would like to tell you that your order is in processing. We will email you a tracking number when we ship your order. Please don\'t worry.

Regan Time: 2023-05-04 03:05

Q: How do I measure my pupilary distance? What if the right and left numbers are different?

A: Dear Regan, please check the following link： https://www.wherelight.com/1/theme/measurePd.php Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Casey Time: 2023-05-04 02:47

Q: Hello, On my prescription it says my PD is 30.00 for both OS and OD and this option is not available for either the single PD distance or the 2 PD option. Thanks

A: Dear Casey, Which frame do you want ? Please tell us the frame name or send us the link. We will help you.

Marley Cunningham Time: 2023-05-03 01:28

Q: When will my order ship?

A: Dear Marley Cunningham, we would like to tell you that we will ship your order out this week.

JessicaHoffman Time: 2023-05-02 18:08

Q: Hello, I'd like to order progressive lenses but it won't let me enter a distance pd, AND a near pd. This is needed for my progressive prescription to be accurate. Please advise. Thanks!

A: Dear Jessica Hoffman, if you want progressive lenses, you just need to enter the distance pd, we don\'t need your near pd.

PatriciaTourne Time: 2023-05-02 13:18

Q: Hello i have a problem with glasses frame I received with a rather bad ??scratch?? on one of the frames branch ????

A: Dear Patricia Tourne, Please don\'t worry, we will help you. Would you please take some photos of the broken frame and send the photos to us ?

Kate Richey Time: 2023-05-02 10:26

Q: I sent a message about two pairs of glasses a few weeks ago that I was unhappy with. It said that they would be remade but I haven’t heard anything else about it. May I ask what the process is, or if I am able to return them for a refund?

A: Dear Kate Richey, please choose two new frames on our website. Please tell us the frame name and color, we will remake the glasses for you.

Kathry Time: 2023-05-02 07:00

Q: I just want a (prefer pink ) heart-shaped pair of readers . THey can be all reader or have a bifocal lenses at 2.75 or 3.0 reader level., but the choices are too confusing and complicated for me so I don't know what to order. I don't have a prescription.

A: Dear Kathry,if you just want readers, please choose single vision reading lenses, and choose +2.75 or +3.00 as your Sph value and fill in your PD value.

Stephanie Time: 2023-05-01 10:20

Q: Order is over $69 but still trying to charge $10 shipping. Used BOGO code, and subtotal is still over $69 but shipping charges applied. Is there an issue with the BOGO code overriding free shipping?

A: Dear Stephanie, do you choose economy shipping ?

JaniceSmith Time: 2023-05-01 06:59

Q: I processed order twice want to cancel one of the orders.

A: Dear Janice Smith, please don\'t worry. we will cancel the order#22305010649238 and will refund you the money.

Ruth Hines Time: 2023-04-30 04:50

Q: I need to change my email address to this account to oshunbey1999@gmail.com I no longer have access to the yahoo.com acct ....I have two acct the other one is with the oshunbey1999@gmail.com Email and have forgotten that pass to sign to wherelights.

A: Dear Ruth Hines, ok, we will.

BongiweSibanda Time: 2023-04-29 08:15

Q: How come order is one price. But then it says order accomplished is a different price

A: Dear Bongiwe Sibanda, we have checked your order and the total amount of the order is $82.55, after you using the bogo discount, we only charged you the money $44.75 .

Paula dewbrew Time: 2023-04-28 04:15

Q: Annebelle says 7.00 $ why 144 final price Ondine about the same why 129 00 do you have transitions lens

A: Dear Paula， $7.00 is not include the price of the lenses. The price of the photochromic tint is $31.95 .

Sutirtha Roy Time: 2023-04-27 19:12

Q: Hello Team!! I am from India. I wanted to know how I can know the price of the sunglasses according to Indian standards. Thank you in advance

A: Dear Sutirtha Roy, we would like to tell you that you can google it.

DenisseCaruso Time: 2023-04-26 10:51

Q: Hi!!! Which shipping service company sends order to Ecuador? :-)

A: Dear Denisse Caruso, we are sorry to tell you that we can not ship the glasses to Ecuador.

KristyVarrin Time: 2023-04-26 07:51

Q: Cannot find out when my glasses r being shipped out. Also please make sure address is correct. 207 Locust Pass Course ocala fl 34472

A: Dear Kristy Varrin, we have checked the address in the order and it is correct. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902406096828965874580

Renata ?okalj Time: 2023-04-25 21:57

Q: Do you ship to Croatia/ Europe?

A: Dear customer, sorry, we don\'t ship the glasses to Croatia

Oyuna Time: 2023-04-25 20:53

Q: Where's my order?

A: Dear Oyuna,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902406096188063912547

Rosemary Time: 2023-04-25 18:27

Q: I have no idea what a pd is , can I just order without whatever that is

A: Dear Rosemary,Pupillary Distance (PD), the distance between the centers of your pupils, determines where you look through the lens of your glasses. It should be as accurate as possible. The average adult\'s single PD is between 54-74 mm; kids\' are between 43-58 mm. The PD is very important to your vision. We need to make the lenses according to your PD.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

alissaSalazar Time: 2023-04-24 18:01

Q: I would like to know why my order can't be filled? https://m.wherelight.com/mobile/consulting.php?d1=consulting

A: Dear Salazar, If the PD value is incorrect, the customer will feel fuzzy and dizzy when they wear the glasses. Are you sure about this ?

Martha Time: 2023-04-24 17:52

Q: Quiero información de mi pedido

A: Dear Martha, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500000129724

Sonya Lirussi Time: 2023-04-24 10:31

Q: I can't get the try on feature to work. I click OK to use camera and then it just has a line going down over and over but camera doesn't open.

A: Dear Sonya Lirussi, would you please tell us which frame you want to try on ?

Cheryl Dwyer Time: 2023-04-21 19:24

Q: Where is my shipment at? Unable to track

A: Dear Cheryl Dwyer， Your item departed USPS facility in COLUMBUS OH DISTRIBUTION CENTER on April 21, 2023 at 5:08 pm. The item is currently in transit to the destination.

Robin Campbell Time: 2023-04-21 18:25

Q: I have been charged twice on my last order could you please check into this

A: Dear Robin Campbell,we checked your order, there is only one payment record, the payment method is paypal,and the payment amount is $127.18.If you have 2 payment records, would you please take a screenshot to show us the problems ?

Debbie Time: 2023-04-21 14:55

Q: It will not let me enter the ad or the puple distant

A: Dear Debbie,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

PaulaThorpe Time: 2023-04-21 14:15

Q: Why can't I use my 70.00 credit and the BOGO offer?

A: Dear PaulaThorpe，100 points can be used to offset $1，and the BOGO offer can\'t be used for discounted products.You can try to enter code\'WLBOGO\'，it can be used for discounted frames.The cheaper one (lenses included ) must be priced $15 or more.

Angela Byers Time: 2023-04-21 10:02

Q: Do you take United health vision ins

A: Dear Sir ， Wherelight accepts FSA and HSA dollars for all prescription eyewear purchases (including prescription sunglasses, progressives, and reading eyeglasses), as long as your FSA or HSA card is affiliated with a major credit card. If you have an FSA/HSA debit card, just use it as checkout as your regular credit card. Without an FSA/H SA credit card you will need to purchase your prescription eyeglasses through checkout and receive reimbursement from your FSA/H SA provider with an receipt. Please feel free to contact us if you have any further assistance. Best Regards Wherelight Team

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