Buy Prescription Glasses Online at Affordable Prices

Kimberly Wilda Time: 2023-04-20 12:31

Q: Do you tint lenses? Can you do 2 different tints ? Top & bottom?

A: Yes,I think we do the mixed color, e.g.red green,blue pink and so on. They will be shown to you with pics in detail after filling out the Rx and the selection of lenses thickness and coating. Or would you leave an email address to me, and we would like to send you those screenshots.

DanielleDavis Time: 2023-04-20 12:25

Q: I ordered a pair of glasses that I was excited to receive but it seems like the prescription is wrong cause they are blurry when I put them on. Can I return them?

A: Dear Danielle Davis, could you please send us your copy of original Rx for us to have a check first? service@mail-wherelight.com. Thank you.

Amanda Ristvedt Time: 2023-04-20 07:12

Q: One of my pairs of glasses from my last order broke (my fault, not a defect), is there a way to send them in to get fixed or do I just need to order a new pair?

A: Dear Amanda Ristvedt, it would be better if you would order a new pair no matter there\'s a sale or not because of the shipment fee I suppose. Do you want a coupon:)

MICHELLE Time: 2023-04-20 06:02

Q: HELLO, I am a first time customer. I measured my PD twice and it is 90, but the highest your glasses go is 80. Am I doing this incorrectly? Thank you

A: Dear, probably as I suppose. Do you have a copy of original prescription? You\'re welcome.

MariaFernandez Time: 2023-04-19 15:07

Q: What's the status on my glasses

A: Dear Maria Fernandez, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 3:52 pm on April 19, 2023 in NEW ROCHELLE, NY 10801.Do you check your mailbox ?

Kendal Tull-Esterbrook Time: 2023-04-18 17:00

Q: The glasses I want to order don’t have an option for my PD. Is there a way to order a custom PD? Thanks

A: Dear Kendal, would you please tell us which frame you want to order and your PD value ?

melissa Time: 2023-04-18 12:00

Q: my new customer code disappeared and i couldnt copy it could i have that again please

A: Dear Melissa, do you log in your account and check \"My coupon\" ?

Yan Time: 2023-04-18 10:17

Q: I'm trying to use the code save35 but it is not working. Help!

A: Dear Yan, we are sorry to hear that, would you please take a screenshot of your shopping bag to show us the problems in detail ?

Karen Time: 2023-04-18 10:14

Q: Do you ship to Canada

A: Dear Karen, yes, we can.

BethanyDorsey Time: 2023-04-18 07:35

Q: The sight will not allow me to enter my prescription or upload a pic of my prescription. the pic is 2mb.

A: Dear Bethany Dorsey, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

AlisonButler Time: 2023-04-17 19:47

Q: I wanted to get mirrored sunglasses with the Cathy frames (black and white), and it only gave me the option of getting the very thin, and very expensive, freeform ultra-thin progressive lenses. Is there a reason I can't get regular progressive lenses?

A: Dear Alison Butler, we are sorry to tell you that we can not make progressive and polarized lenses with other index. We would like to tell you that you can order single vision and polarized lenses with other index.

Rosemary Time: 2023-04-17 16:54

Q: wAS GOING TO SEND A MESSAGE , AND IT KEPT SAYING ENTER A REAL NAME, SO ANNOYING !!!. I WANTED TO BUY READING GLASSES WITH A COLORFUL FRAME , BUT THIS PAGE MAKES THAT IMPOSSIBLE!!!!!!!!!!!!!!

A: Dear Rosemary, sorry to hear that, would you please take a screenshot to show us the problems ?

Colleen Raymond Time: 2023-04-17 06:29

Q: I still have not revived my glasses and no way to track?

A: Dear Colleen Raymond, sorry, would you please tell us the order number first ?

Luna Time: 2023-04-16 15:56

Q: Can you get these frames in just reading glasses prescription?

A: Dear Luna, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Maria Sepulveda Time: 2023-04-16 11:37

Q: Where is my order?

A: Dear Maria Sepulveda, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877278189

Melanie Time: 2023-04-16 08:33

Q: When buying one of the pairs that offers clip on sunglasses (for example the Kaley), do you have to order the clip on separately? And can you choose a color for the clip on? Thank you!

A: Dear Melanie, you can check this link: https://www.wherelight.com/feature/accessories.php?sort=0&styles=7 And sorry to tell you that the color of clip on can not be changed.

JesusBrown Time: 2023-04-16 05:28

Q: I paid twice the app glitched out and made me pay twice

A: Dear Jesus, Please don\'t worry. We will refund you the extra charge.

AnnStergiou Time: 2023-04-15 21:53

Q: How can I pay for this if I do not have paypal? The system wont accept my credit card...?

A: Dear Ann Stergiou, would you please tell us which credit card you used ?

ShaunaMurphy Time: 2023-04-15 19:44

Q: I placed an order and paid with credit card. It does not appear as if order went through. The shipping address and credit card are under different zip codes, is this the issue? I didn't see an option to list both addresses. Also, I would like the New30 discount and why was I charged for shipping? My order was well over $65.

A: Dear Shauna Murphy, We would like to tell you that your order is being processed now. Would you please tell us your correct zip code ? And we can apply New30 to your order. If you want free shipping, you need to choose economy shipping. Do you need us to change the shipping method to economy shipping ?

ShaynneHernandez Time: 2023-04-15 15:28

Q: Hi I’m trying to follow up regarding my order. It’s been about 3 weeks since I’ve place my order and it hasn’t shipped. Order number 82304011214268

A: Dear Shaynne Hernandez, you emailed us that your Pd value is incorrect. Would you please tell us your correct PD and send the photo of your original prescription to us ? We sent many emails to you, but you never reply us.

FuMiddleton Time: 2023-04-15 13:30

Q: My cylinder is higher than the highest cylinder you offer in the drop down menu. Is there a place to enter the correct cylinder?

A: Dear Fu Middleton, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Lourdes Barreto Time: 2023-04-15 12:13

Q: Hi! I want relly Inell frame, but dont let me order because my Pd is 60, I have Lola frame on two colors Can you make and exceptions? Please I love it

A: Dear Lourdes Barreto, we are sorry to tell you that we can not make Inell with your correct Pd, we suggest you to choose other smaller frame. You can choose the frame in this link: https://www.wherelight.com/PrescriptionGlasses.php?GENDERS=1&pd=60.0

MariaFernandez Time: 2023-04-15 11:34

Q: I'm wondering where are my glasses I ordered

A: Dear Maria Fernandez, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877276970 We have checked the tracking information and your package is in transit to the US When it arrives at the US, you will receive it soon.

Janice Hardman Time: 2023-04-15 09:53

Q: The color on my last order should be pink not blue. I ordered 2 pair 1 was pink and the other one was blue you have. Both? Of them listed as pink that is not true. I would like the blue ones please. Those those glasses do not even come in pink they only come in Gray and blue. Thank you

A: Dear Janice Hardman, we will ship your order out and would you please tell us which pair you want blue color ?

Janice Hardman Time: 2023-04-15 09:46

Q: Hello, Can you please tell me what is going on with my last order that I placed at least thank you

A: Dear Janice Hardman, we will ship your order out and would you please tell us which pair you want blue color ?

Victoria Time: 2023-04-14 09:19

Q: I bought a pair of glasses that are broken. This is the third time I've had to replace the frames. I would like a new pair of glasses.

A: Dear Victoria , We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Maria Sepulveda Time: 2023-04-14 07:01

Q: Don't know anything on my order, and my first order has a discount for being a new member.

A: Dear Maria Sepulveda, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877278189

Jolie Time: 2023-04-13 14:33

Q: What is the lense color that is displayed for the glasses Jolie?

A: Dear Jennifer Baggott, About the color of Jolie, you can choose Classic Clear. About the coupon, would you please tell us the coupon code ?

Sue Buchanan Time: 2023-04-13 11:52

Q: Do u have blue lense for use with computer?

A: Dear Sue Buchanan, we would like to tell you that you can choose blue light blocker before you add the glasses in the shopping bag.

ArmanyTavarez Time: 2023-04-12 17:02

Q: I payed and it didn’t say I did but still took the money so I canceled the order, when will my money be returned to I can attempt to buy it again.

A: Dear Armany Tavarez, please don\'t worry, the payment process is successful. And the glasses for your order is being made.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee