Buy Prescription Glasses Online at Affordable Prices

JaniceHardman Time: 2023-04-12 16:24

Q: I paid for fast shipping and I have not received any of my two orders. Why?

A: Dear Janice Hardman, we are sorry for the delay. We will ship your order out this week.

EvaGunia Time: 2023-04-12 12:50

Q: I am trying to order glasses and it wont let me enter my RX?

A: Dear Eva Gunia, Sorry to hear that. Would you please tell us which frame you want to order and please send us the photo of your original prescription?

JadaMeans Time: 2023-04-12 12:38

Q: Hi, Im trying to use a code i was offered from my previous order but its not allowing me to, Can i get some assistance on how to use it, or if i can use it or not! Thank You

A: Dear Jada Means, would you please tell us your code ?

Juan Luis De Coss Time: 2023-04-11 23:52

Q: Hi i was charged through Klarna, but it says I still haven’t payed for my order on the website.

A: Dear Juan, please don\'t worry. We will process your order.

Juan Luis De Coss Time: 2023-04-11 23:50

Q: Hi i payed with Klarna but the order didn’t go through. But i was charged on Klarna

A: Dear Juan, please don\'t worry. We will process your order.

MELINDA O' BRIEN Time: 2023-04-11 18:40

Q: I was checking my order status and noticed one of the pairs was processing in the wrong color. I’d like to try to get that corrected ASAP!

A: Dear Melinda Obrien, Sorry to hear that,would you please tell us which pair is incorrect ?

Michelle Time: 2023-04-11 18:38

Q: Why does my order say canceled

A: Dear Michelle, we need to confirm the prescription with you. And we sent many emails to your email address: Fodakidz@cox.net. We also sent many SMSs to you. But you don\'t reply us. So we canceled your order and refunded you the money in case of making the incorrect glasses. If you still want to order glasses, you can place a new order by yourself. Thanks for your understanding.

Natasha Time: 2023-04-11 13:57

Q: Can I pay with FSA?

A: Dear Natasha, you can choose \"pay with credit card\", if you can pay the money sucessfully, it means that we support your FSA.

Deborah Norman Time: 2023-04-11 13:56

Q: It looks like there are orders of same glasses. Only want one. Please fix the problem. do not make 2 of same glasses. Thank you Deborah Norman

A: Dear Deborah Norman, we have checked your order and you only ordered a pair of glasses# 86602 and a Q9 case.

Sassafras Time: 2023-04-11 10:09

Q: Hello - I'm checking about order 22304030818066. It shows that it was shipped on April 6th but when I check the tracking on USPS it says they have not yet received the item.... Thanks for your help Sassafras

A: Dear Sassafras, we would like to tell you that your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on April 11, 2023 at 4:36 pm. The item is currently in transit to the destination. You will receive it soon.

Karen Clement Time: 2023-04-10 17:04

Q: It said " Buy one get one free" Of Course the lesser being free... However it did NOT Take My 2nd order... My 1st ordered was paid ... I send a email immediately... the response was not helpful ... so do I wait for first order to return.... buy one get one free

A: Dear Karen, Did you add two pairs of glasses in the shopping bag before you pay the money ?

Nell Time: 2023-04-10 04:33

Q: I ordered two pairs of glasses and when I click on my orders it says no data please help, I'm trying to track my order

A: Dear Nell, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877246058

TINAMEREDITH Time: 2023-04-09 16:29

Q: Do you still offer the Photochromic Pink?

A: Dear TINA MEREDITH, yes, we still offer Photochromic Pink.

DonnaOriowo Time: 2023-04-09 07:04

Q: I can't skip the "add" value in getting glasses. Please advise.

A: Dear Donna Oriowo, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Phyllis Time: 2023-04-08 18:26

Q: I need to update my mastercard

A: Dear Phyllis, we are sorry to tell you that you need to contact with your bank about this.

AngelaKoger Time: 2023-04-08 06:51

Q: When I signed up I didn’t get my coupon code in my email

A: Dear AngelaKoger, you can go to My Coupon in your account to check if there is a Coupon. If not, please let me know.

ValerieKaesemacher Time: 2023-04-07 19:08

Q: How do I order gradient lenses? There is no option now

A: Dear Valerie Kaesemacher, we have gradiend lenses. You can click on: https://www.wherelight.com/1/topic/tint.php After selecting the frame you like, click on SELECT LENSES, and you will find all the colors you like in step 5.

Mel Masi Time: 2023-04-07 17:32

Q: How do I try glasses on virtually?

A: Dear Mel Masi, you can click on the product details page you like, and there is a TRY IT ON button. After clicking on it, you can upload your photo to TRY ON.

Dominique Time: 2023-04-07 15:15

Q: I have not received my change password link in my email

A: Dear Dominique, we have reset your password, the current password is 123456. You can log in and change your password again.

Katie Schmidt Time: 2023-04-07 07:36

Q: I have an order number but it's showing my order status as not paid for.

A: Dear Katie Schmidt, Can you tell me your order number? So i can help you check it out.

Karen Clement Time: 2023-04-07 06:50

Q: I ordered a pair of glasses last night ... my computer went OUT I AM TRYING TO Order My Free ( easter) Pair... My order has been paid for 70$.. Would like to continue with Your offer Buy 1 get 1 free... Easter Check my order KAREN CLEMENT WOULD YOU LIKE A SCREEN SHOT OF ORDER Thank you

A: Dear Karen Clement, can you send a screen shot of order to us?

Michelle hallschmid Time: 2023-04-07 06:44

Q: How do I track my order to know how long it will still be before my order is here. It’s been two weeks since I ordered, and just wondering how to know when it’s going to arrive?

A: Dear Michelle hallschmid, this is your tracking number:CNDFY82303250052031, or you can click on this link to view logistics information: https://www.17track.net/?nums=CNDFY82303250052031

CharimarFerrer Time: 2023-04-05 17:27

Q: My order has been finished and in checking for 10 days now, and I paid for advanced shipping. Why is my order taking so long. Usually when I order from you guys the turn around is about tw weeks without me paying for advanced shipping.

A: Dear Charimar Ferrer, We are so sorry to tell you that the frame#7027-1 is discontinued.And we are sorry to tell you that we sent many emails and SMS to you. But you don\'t reply us. Would you please choose a different frame on our website ? The price of the frame#7027-1 is $16.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

CharimarFerrer Time: 2023-04-05 17:24

Q: I bought to pairs of glasses and paid an extra $10 for advanced shipping. My order has been finished and in checking for 10 days now.

A: Dear Charimar Ferrer, We are so sorry to tell you that the frame#7027-1 is discontinued.And we are sorry to tell you that we sent many emails and SMS to you. But you don\'t reply us. Would you please choose a different frame on our website ? The price of the frame#7027-1 is $16.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Cylver Time: 2023-04-04 01:38

Q: Are photo chromatic lenses only available for certain frames or for all? I want to order a pair of Fleuretta frames with purple photo chromatic lenses but when I go to the options section of the order form the option is not available. Thank you

A: Dear Cylver, would you please tell us which lens you choose ?

KrystinaDaniels Time: 2023-04-03 14:34

Q: How do you pay with an FSA CARD?

A: Dear Krystina Daniels, you can choose pay with \"credit card \".

De Time: 2023-04-01 20:26

Q: I have been trying to buy glasses from you and when it gets to choose lenses, it stops working. I want to use your bogo coupon and can't

A: Dear De, sorry to hear that, would you please take a screenshot to show us the problems in detail ?

Iyanuoluwa Fagbore Time: 2023-04-01 16:45

Q: Hey how can I cancel my irder

A: I checked that you placed two orders on April 1, please tell us the exact order number and we will arrange to cancel

JadaMeans Time: 2023-04-01 09:22

Q: Hi. I received my order and very happy with it! Although . i have one pair of my glasses that my tint is not of my satisfaction. i needed to know if they could be exchanged and redone . I'm not sure how this process goes but , please let me know .. Thank U

A: Please tell us exactly what you are not satisfied with, and if it involves photos, you can send an email to service@mail-wherelight.com. We will arrange a redo or refund for you according to the specific situation, thank you.

Cortney Rhoton Time: 2023-04-01 09:08

Q: Hello, I placed an order for my glasses a week ago and I am showing a status for them as, Confirmed, Complete, Allocated. I am not sure what this means, when will they ship?

A: Because there are 6 pairs of glasses in your order, the whole process may take a little longer than you expected. Thank you very much for your patience, I just checked and all the glasses in the order have been processed and will be shipped out in the next two days.

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