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Tiffany Gonzales Time: 2023-05-12 16:27

Q: Hello I received my order. But the starry glasses I received are the wrong color. I ordered grey and received the black.

A: Dear Tiffany Gonzales, could you take a picture of the frame?

Amanda Radabaugh Time: 2023-05-12 09:09

Q: How do I track my order? I did it the way explained and it does not show anything?

A: Dear Amanda Radabaugh, your package has just been shipped out on May 11th, and the logistics information will be updated in about 3 working days. This is your logistics tracking number: 9200190265151500001375311. This is the tracking link for the courier: https://t.17track.net/zh-cn#nums=92001902651151500001375311

RobynFoster Time: 2023-05-12 08:20

Q: No updates made on order since they have arrived in the uk please could you give update?SF6043620487346

A: Dear RobynFoster, I have checked the logistics information and it shows that the package is being scanned and inspected. Perhaps the logistics information was not updated in a timely manner. If you haven\'t received the package yet, please contact me again. Thank you for your patience and waiting.

Tammy Lawson Time: 2023-05-12 07:47

Q: Hello, I'm am not able to try on glasses through the website. It is saying access denied. Please fix it so that I am able to try on glasses. Thank you.

A: Dear Tammy Lawson, thank you for your feedback. We will promptly fix this issue and apologize for any inconvenience caused.

Yvette A Wilson Time: 2023-05-11 21:50

Q: How do I put the frames in the shopping cart ???????

A: Dear Yvette A Wilson, if you want to choose frame only, you can choose \"select lenses\", then you can choose \"frame only\".

MarleyCunningham Time: 2023-05-11 19:44

Q: My order 82305010046512. Is it finished? When will my order ship. Will I receive a tracking number. Thank you.

A: Dear Marley Cunningham, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001313870

Emily Selby Time: 2023-05-11 19:21

Q: I am trying to track my order 22304231901306 but the tracking information has not changed for 2 weeks. Can you please confirm the tracking number and shipping status?

A: Dear Emily Selby, we would like to tell you that your package has arrived in Australia. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY22304231901306

Marisa Time: 2023-05-11 16:39

Q: PayPal says my order is paid but it isn’t reflected here and I haven’t gotten a confirmation email what do I do

A: Dear Marisa,We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

KaleenaBooker Time: 2023-05-11 14:12

Q: I paid for express shipping and it’s been over a week I need my item by next Wednesday please expedite

A: Dear Kaleena Booker, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50407777411&requester=WT/trackdetails

SaadhaIbrahim Time: 2023-05-10 22:39

Q: Hi, there is an issue with my postal code. Also, I would like to check on the progress of my order and if its available to be tracked.

A: Dear Saadha Ibrahim, Would you please tell us your correct postal code ? We will change it for you. And we will email you a tracking number when we ship your order.

MariaGreene Time: 2023-05-10 17:08

Q: I am inquiring again of expected date of delivery of my eyeglasses my order # is 82304281843330 last date I heard something was on 5/8/23 they have been in processing from 5/2/23 and I don’t see any other information what’s next ? Please may I have a time frame when to expect them.

A: Dear Maria Greene, We will ship your order today and we will email you a tracking number. It will take 7-10 business days to deliver. Thanks for your patience and understanding.

Kiti-Syrina Lunessa Time: 2023-05-09 12:34

Q: I ordered my glasses 2 weeks ago and they are still being processed. What is your average time to ship after ordering? And how long does shipping take?

A: Dear Kiti-Syrina Lunessa, we would like to tell you that we will ship your order out this week.

Shala Goldsborough Time: 2023-05-09 06:27

Q: 82304251849126 Is my order number. Your website says it shipped 4/28 and I have yet to receive the glasses. Is someone able to provide me an update on my order.

A: Dear Shala Goldsborough, Your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on May 9, 2023 at 11:20 pm. The item is currently in transit to the destination. You will receive it soon.

Mary E Bell Time: 2023-05-09 04:05

Q: When will my order - 82304280615231, ship? The label was created on 5/4/2023 and nothing has changed since. May I please have an update? Thank you, Mary Bell

A: Dear Mary E Bell,Your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on May 9, 2023 at 10:57 pm. The item is currently in transit to the destination.You will receive it soon.

LaurenVoght Time: 2023-05-08 13:30

Q: Hello, my tracking information still says awaiting package. Can you please let me know when I should be getting my glasses? Thank you.

A: Dear Lauren Voght,Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on May 8, 2023 at 9:04 pm. The item is currently in transit to the destination. You will receive it soon.

JillianAbbinanti Time: 2023-05-08 10:37

Q: My order has not arrived yet

A: Dear Jillian Abbinanti, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877217300

Elizabeth Rice Time: 2023-05-06 10:30

Q: On my order I wasn’t supposed to put a PO Box, but I don’t have a mailbox. It said not to do that but I couldn’t change it. Help!

A: Dear Elizabeth, please don\'t worry, I have marked the case and will report your problem. There\'s still period for changing the address before the finishment of your order.

Carly Lochlynn Time: 2023-05-06 05:33

Q: I paid more than $30 for the upgrade to photochromatic lenses and my lenses are NOT photochromatic!!! I need a refund for the upcharge or I will be forced to ask my bank to refute the charge.

A: Dear Carly, I have sent an email to you to state the matter. We will handle the problems properly for you to our best ability. Thank you for your patience in advance.

Tamellia Randall Time: 2023-05-05 22:17

Q: My order number is 82305052201155 I realize after I received a confirmation email that it has the wrong shipping address please make the correction the address here is 825 somb Moore ways Chesapeake va 23324 Thank you and also I upload my prescription not sure if I put it in correct please refer to the upload thanks in advance Tamellia Randall 757-401-0519

A: Dear Tamellia, I have tried to edit the shipping address and verify the Rx for you.

Linda G Time: 2023-05-05 21:54

Q: I'm trying to get the purple photochromic lenses and all I'm ever finding are the grey and brown options. It does show y'all offer more colors than that on the info page for the photochromic lenses. Thanks

A: Dear Linda, if you mean the photochromic tint, I suppose they could be found more in the process of \"select lenses tint\" option after entering prescription information. I will send a copy of screenshot to your email. Thank you for your understanding.

RubysteanStubblefield Time: 2023-05-05 16:28

Q: Why are my messages not answered? I have been without glasses two months i know waiting for a problem to be solved that i keep contacting you about?????,,

A: We are sorry for the delay, you will get a solution at the latest by tomorrow.

LoganGregg Time: 2023-05-05 12:08

Q: Can I please send in one of my glasses from my order to change the lenses to blue light blocking tinted pink? Please

A: Dear customer, you don\'t need to return the glasses, I advise you reorder. Thank you.Any further questions or confusions please contact phyllis@mail-wherelight.com

RubysteanStubblefield Time: 2023-05-05 11:39

Q: I have inquired about correction on my percription. You asked for my dr percription and i sent it mire than onece. You responded and asjed for the perscription, i sent it. Why i have not gotten an answer. I am without glasses.

A: Dear Rubystean, it seems that you had filled the wrong OS SPH value in your prescription.

Wendi Carter Time: 2023-05-05 08:35

Q: I placed an order yesterday May 4 with my paypal. Paypal went through for the 2 pair of glasses I ordered. I have an account with you under the wendi_carter@yahoo.com. Please advise if this order has been processed.

A: Dear Wendi, The products have already been in factory, and they will usually take 4-8 days for processing.

CandiPelletier Time: 2023-05-05 06:02

Q: Hello, I have placed an order # 22305050554403. I need these glasses made for computer work not for reading. I was told to send a message to let you know this. I do not know how to enter my prescription into your system so that they are made for computer work. My prescription is OD: +0.25 Add: +2.00 OS: +0.50 Add: +2.00 No Cylinder or Axis noted on it.

A: Dear Candi, please don\'t worry, your prescription has been entered for you.

ElenaOlner Time: 2023-05-05 03:02

Q: Hi..I want to order bifocals but I dont want the lenses with the line but there doesn't seem to be that option..can you advise please? Thank you

A: Dear Elena Olner, we would like to tell you that you can choose progressive lenses.

Zoe Time: 2023-05-05 00:54

Q: Hi, First time customer, placed order yesterday. So what happens now please? Thanks in advance.

A: Dear Zoe, we would like to tell you that we would like to tell you that your order is being processed now. We would like to tell you that you can log in your account and find \"my order\". Then you can check the status of the order.

Deborah Lyon Time: 2023-05-04 22:04

Q: I have tried tracking my order and it seems to not have moved for 7 days. I paid for express shipping. Can you please find out what is happening. Order #82304221043295 Thanks Deborah

A: Dear Deborah Lyon, Please don\'t worry. We have checked the tracking information and it is still in China. Your package might be waiting for flight. We will try our best to make sure that you will receive the package.

Shirli East Time: 2023-05-04 19:40

Q: What is the best colour lense for sunglasses

A: Dear Shirli East, we suggest you to choose polarized lenses.

Devon Time: 2023-05-04 13:21

Q: Hello! My order # is 82305041306545 I would just like to make sure that the engraving on the pink glasses says" You've got the music n u!" Thank you!

A: Dear Devon， Ok. We will make sure that the engraving on the pink glasses says\" You\'ve got the music n u!\"

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