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BelindaSmith Time: 2023-05-28 15:44

Q: I asked about my order on May 22nd...it still states that a shipping label was made on May 17th and is waiting for handover to DHL...Please advise on what I should do? I am getting nervous

A: Dear Belinda Smith, please don\'t worry. We would like to tell you that you can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY22305101437256

Perla Marrero Time: 2023-05-28 14:51

Q: Do you ship To Vieques Puerto Rico

A: Dear Perla Marrero, yes, we ship the glasses to Puerto Rico.

Dayna Kurtz Time: 2023-05-28 11:59

Q: If I get a clip on sunglasses hybrid frame like hernando - are the sunglass attachments included?

A: Dear Dayna Kurtz,Because the clips are colored, we recommend that you do not choose lenses tint.

Ashley Time: 2023-05-27 20:02

Q: If I order prescription sunglasses, is it possible to make them "gradient" tint? Or is only the standard polarized style available... Thank you

A: Dear Ashley, if you order prescription sunglasses, you can choose \"gradient\" tint and polarized tint.

ThitapornManthachitra Time: 2023-05-27 05:22

Q: I just realized that I've entered the wrong prescription for the glasses. Is it possible that you correct it?

A: Dear,please email us the right prescripion, take a photo best!

Kimberlene Perry Time: 2023-05-27 05:00

Q: I would like the tracking information for my order# 82305170742089 please.

A: Dear,we check that EDISON, NJ 08817, Out for Delivery, Expected Delivery by 9:00pm -> Your item is out for delivery on May 27, 2023 at 8:47 am in EDISON, NJ 08817.

Pmary5280 Time: 2023-05-26 16:07

Q: How do I check on my order

A: Dear,your order num is #82305181607032,you can check it on the page MY ORDER

Antoinette Norio Time: 2023-05-26 13:52

Q: I want Photochromic Progessive lens, but the system is only letting me pick Clear Progressive lens. Can I order Photochromic Progressive lens? If yes, how do I do that?

A: Dear,off course you can pick the photochromic Progressive,it can be picked at the step 5 Select Lenses Tint ,and photochromic is at the end of all options

AnaniMolina Time: 2023-05-26 07:37

Q: 9400116902368877023246 Says the package has been shipped but when using the tracking number says the only thing is that the label was printed not shipped

A: The package has been shipped,the status 【RALEIGH NC DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in RALEIGH NC DISTRIBUTION CENTER on May 26, 2023 at 8:57 pm. The item is currently in transit to the destination.】

amyponce Time: 2023-05-26 07:14

Q: has my order been shipped i think i recieved someone else’s i had 16 pairs and receives 2 that arnr mine and zero of mine came

A: Dear,could you take a photo for all things that you received for us ? Plese email us

Heather Minkley Time: 2023-05-25 18:17

Q: I placed an order the beginning of April and still have not received my order? The name is Heather Minkley and address is 3587 Inverness Northport FL 34288. Please send tracking information or let me know a status update.

A: Dear Heather Minkley, would you please tell us the order number first so that we can check it for you ?

Cathie Time: 2023-05-25 13:30

Q: Hello, Can you check the status of my order. Was ordered on the 28/4 Thank you

A: Dear Cathie, would you please tell us the order number first so that we can check it for you ?

Alaias Perkins Time: 2023-05-25 09:54

Q: Order: 82304301848063 I haven’t received any response to my question as to where my glasses are. I already have a tracking number but the post office said my glasses were not Live Scanned when they were mailed out. They should’ve reached my address by the 23rd of May can you please help me know what happened and where they are? Thanks

A: Dear Alaias Perkins, We have checked the tracking information and it shows that your item arrived at the Post Office at 6:32 am on May 22, 2023 in ALPHARETTA, GA 30005. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877233638

Jeanelle Thorpe Time: 2023-05-23 15:30

Q: Order: 82305161208025 Invoice 2023-05-16 12:12:02 I’ve never received any tracking information for the above order. Can you please provide the tracking information.

A: Dear Jeanelle Thorpe,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877026865

Bernice Lyles Time: 2023-05-23 13:23

Q: 82305050749285 I have not received my order

A: Dear Bernice Lyles, Your item arrived at the RALEIGH NC DISTRIBUTION CENTER origin facility on May 23, 2023 at 8:09 pm. The item is currently in transit to the destination. You will receive it soon.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001724973

Johnette Time: 2023-05-23 13:19

Q: I’m trying to see what day I will get my order delivered

A: Dear Johnette, it is expected Delivery by THURSDAY. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001902651151500001725062

Christy Edmondson Time: 2023-05-23 07:53

Q: I can’t seem to find the status of my order.

A: Dear Christy Edmondson, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877021679

Joyce Cheney Time: 2023-05-23 07:03

Q: Hi I’m still waiting on my second order. My first one took a long time to ship out with the free shipping so this time I paid the $9-99. 82305050645048 Order number And it’s just sits there like the first one. I ordered on 05/04 and a shopping label was made on on 05-18 but it just sits there! What did I pay $9.99 for?

A: Dear Joyce Cheney,Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on May 23, 2023 at 8:59 pm. The item is currently in transit to the destination.You will receive it soon.

Linda Gallegos Time: 2023-05-23 00:37

Q: I can't find my order 82305141149554 anywhere on my account. My account doesn't show I've placed any orders. I placed order on 5/14

A: Dear Linda Gallegos, we would like to tell you that you can log in the email account: lfgallegos@yahoo.com, then you will find the order.

BelindaSmith Time: 2023-05-22 23:30

Q: Stated shipped on the 17th...Track it and its says DHL is waiting for item... Can you let me know what's happening please

A: Dear Belinda Smith, please don\'t worry, it is still in transit, when it arrives in Canada, you will receive it soon.

Gail Time: 2023-05-22 18:33

Q: Can I buy just frames

A: Dear Gail, yes, you can choose frame only.

Qaiser azam Time: 2023-05-22 06:34

Q: I want frame without Lens

A: Dear Qaiser Azam, we would like to tell you that you can choose frame only.

Kimberlene Time: 2023-05-22 06:23

Q: I can't seem to locate the tracking information for my package. Can you please help?

A: Dear Kimberlene, We have checked the tracking information and your package is in transit to the US When it arrives at the US, you will receive it soon.

ThitapornManthachitra Time: 2023-05-21 16:00

Q: I haven't recovered my order yet. I couldn't track the package either. I ordered the glasses on April 30th. When will the order arrive?

A: Dear Thitaporn, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877025011

Julie Kim Time: 2023-05-20 17:59

Q: Order: 82305021834415 Invoice 2023-05-02 18:06:4 WHERE ARE MY GLASSES IT HAS BEEN ALMOST 3WEEKS. No updates, no activity, no response from company. I will fraud this payment out with my credit card if no response immediately. 5/29/2023 8:59pm

A: Dear Julie Kim, We sent the emails to confirm the order with you. But you didn\'t reply us. We would like to tell you that we will ship your order out this week.

Caroline Time: 2023-05-20 15:40

Q: I got a notice that my order was shipped through my account. Order: 82305060643524 Invoice2023-05-06 06:06:52. But, I have not received any email correspondence. And I cannot track the order. Can I get an update?

A: Dear Caroline, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877233522

JudyLilley Time: 2023-05-20 05:23

Q: Re: Order 22305030455257 92001902651151500001382708 Dear Sir or Madam: The above referenced order was placed on 5/3/2023 and apparently a shipping label created on 5/12/2023. The tracking indicates that it is still in preshipping. Could someone please take the order to the Post Office for actual shipping? Judy Lilley

A: Dear Judy Lilley, Your item departed the SYRACUSE NY DISTRIBUTION CENTER destination facility on May 21, 2023 at 11:33 pm. The item is currently in transit to the destination.You will receive it soon.

Sunny Seldin Time: 2023-05-20 00:05

Q: How could I go about getting a prescription for glasses? Do you offer any way online to attain a prescription for eyeglasses?

A: Dear Sunny Seldin, we would like to tell you that you can get the prescription from your doctor.

Louise Graves Time: 2023-05-19 16:12

Q: I love your glasses and live in Australia. I saw a pair of fabulous glasses on someone and asked her about them and she told me about you. I would like to purchase a pair but I need multifocal glasses. Do you do these?

A: We have this service and you can choose bifocals or progressive lenses when you shop.

Judith Mullings Time: 2023-05-19 16:08

Q: Trying to submit my payment with HSA and it is not going through card is eligible for purchase.

A: Can you send a screenshot of the failed payment to service@mail-wherelight.com? Our technicians will check it and let you know the results.

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