Consulting Servive Center

A: Dear Belinda Craven, We need to confirm the prescription of the glasses#B2926 with you. Becasue the add values of that pair are different from the add values of other pairs. And we sent many emails to you, but you don\'t reply us. We are waiting for your reply for a long time. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Elsie Hernandez, we have checked your order and we find that you have used other discount in the order. So we can not apply bogo discount to your order again.

A: Dear Candace Blanks, do you click this link https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&scene=1&l=SpringHinges

A: Dear Chelsea, sorry, you told us that the address you filled in the order was incorrect, so we sent many emails and sms to you, but you don\'t reply us, we are waiting for your reply for a long time. Would you please tell us your correct address directly so that we can correct it for you ?

A: Dear Melody, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877093102

A: Dear Jacquie, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Susan Stuart, We need to confirm the prescription with you and sent the email to you. But you don\'t reply us. We are waiting for your reply for a long time. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And would you please tell us which one is your correct PD, 63 or 61? If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear cathie, Sorry to bring you such a shopping experience, we have been the first time to contact the courier company, as soon as possible to give you a reply.

A: Dear Elizabeth, we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877094673

A: Dear Virginia McCoy, I\'m sorry we don\'t offer MICHELLE this tan color, do you see these named PATTON、DARCY、LEVINA、JEANETTE、JAMIE, if you are satisfied?

A: Dear Chelseaprovencio， The tint lenses you purchase takes about 5 days to customize, we try our best to give you the perfect glasses and ship them first, thank you for your patience!

A: Dear, thank you for your support, but the logistics time may not be guaranteed, but I have been the first to expedite your order and process your needs as soon as possible.

A: Dear Olivia Heller, we would like to tell you that we will ship your order out next week.

A: Dear GG, we would like to tell you that we will ship your order out this week.

A: Dear Andrea Rice, we would like to tell you that you can find the tint in the lens tint.

A: Dear Trav, We have checked the tracking information and your package is in transit to the US When it arrives at the US, you will receive it soon.

A: Dear Jen, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

A: Dear Anna, we can make progressive lenses with photochromic tint.

A: Dear Angelica Cortes,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877096981

A: Dear JoAnn Alvies, sorry for the delay, we will ship the remade glasses out this week.

A: Dear Hollie Bale,please don\'t worry, if you don\'t receive the package next week, you can contact us and we will remake the order for you.

A: Dear Lizbett Vargas, we sent the email to email address: lizbettv@yahoo.com and you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877094161 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877097254

A: Dear Phyllis Kulisky, we would like to tell you that you can fill the code in the shopping bag directly before you pay the money.

A: Dear Susan, we sent the emails to you and confirmed the Rx with you, but you don\'t reply us. We waited for your reply for a long time, so your order is delayed. If your Rx is correct after you check it, we will rush the order for you.

A: Dear April, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724500000651449

A: Dear Anna, we would like to tell you that we can make progressive lenses with photochromic tint.

A: Dear Fredeline Germinal, You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY82305072146267

A: Dear Belinda Craven, We need to confirm the prescription of the glasses#B2926 with you. Becasue the add values of that pair are different from the add values of other pairs. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear customer, we are sorry to tell you that we can not make add 0.75, we suggest you to choose single vision lenses.

A: Dear Des Cummings, ok, we have corrected it for you.