Consulting Servive Center

Jay Time: 2023-07-08 16:28

Q: Hi could you please check order 22307071747550. I had ordered a few days ago and still haven’t received a confirmation email for it and I’m a bit worried if something’s wrong.

A: Dear Jay You have ordered successfully. Your order is already in process.Maybe the confirmation email in the spam.

Jessica Mansilla Time: 2023-07-08 12:59

Q: I have astigmatism can I still order

A: Dear Mansilla Sure you can !

Lakisha R. - 82307071517308 Time: 2023-07-08 12:02

Q: I have order number 82307071517308. The order confirmation was sent to lnpowell@alum.mit.edu. However my account is under dolls-known.0c@icloud.com. Can the order be aligned to the correct email/account? Thank you.

A: Dear Lakisha We have helped you changed the email to dolls-known.0c@icloud.com .

Kaska Time: 2023-07-08 10:10

Q: How do I know when to use the monocular or binocular PD?

A: Dear Kaska It depends on what is shown on your prescription.

AlissaHruby Time: 2023-07-08 08:23

Q: Order 82306300537424 I never received a receipt from my order and not sure how long processing time will be and when I should expect to receive my order.

A: Dear AlissaHruby Your order is being processed and will be shipped as soon as possible..Possible confirmation email in your spam box.Maybe you can check the spam.

StephanieNewson Time: 2023-07-07 19:32

Q: 82307071916465 I need to make sure I used the prescription with +50 SPH on each pair. Can you verify? Thanks.

A: Dear Newson Can you upload a photo of your prescription?

Carlyb Time: 2023-07-07 17:59

Q: Hi, I added a pair of 0.99 cent classes to my cart I won. My phone died and the item is no longer in my cart. How do I get them back in?

A: Dear Carlyb Which glasses did you win?

Shelly Kwiek Time: 2023-07-07 16:57

Q: Does wherelight offer transition lenses?

A: Dear Shelly We offer photochromic lenses .

Mimi Time: 2023-07-07 16:49

Q: I wanted to see on my order that I placed this morning, could I upgrade the lenses to the polarized feature for the black heart shaped ones?

A: Dear Mimi Sorry to inform you that because the lens you selected is progressive, it cannot be made polarized.

Tiandra lTaylor Time: 2023-07-07 16:47

Q: Hi, I was wondering when is order 82306271625484 ready to ship?

A: Dear Taylor Yes, It will be shipped asap.

Marquita Time: 2023-07-07 12:32

Q: On 6/26 I placed Order: 82306261614195. I emailed requesting a frame color change immediately after. Can I get an order update please, as to whether the color change was taken care of and when I may expect the order.

A: Dear Marquita It has been changed,don\'t worry.

staceymontuori Time: 2023-07-07 12:25

Q: I don’t know how to attach a picture I. This format. Is there an email address?

A: Dear Staceymontuori You can email to \"service@mail-wherelight.com

april Time: 2023-07-07 08:03

Q: Hello, I would like to order some things as readers, how do I request this?

A: Dear April Step 1 ,choose \"single vision\" then choose \"reading\" ,you will get the glasses as readers.

RC Time: 2023-07-07 07:24

Q: How long is process in order to receive.

A: Your order has been processed and is awaiting shipment.

StephanieNaberman Time: 2023-07-07 07:15

Q: My glasses have a deep scratch on the right lens. I thought all your glasses were to be scratch-resistant?

A: Dear StephanieNaberman Please take a photo about the glasses and send it to us

StephanieClaggett Time: 2023-07-07 06:11

Q: How can I update my phone number?

A: Dear StephanieClaggett Tell me the phone number and I will help you update it.

Jen Time: 2023-07-05 14:25

Q: Hello! Just wanted to ask if you ship to the UK? If not do you have any recommendations for stores that sell similar frames to yourselves please? ????

A: Dear Jen, we would like to tell you that we can ship to the UK.

DustinLeiter Time: 2023-07-02 17:55

Q: My glasses broke after 2 days they 70 dollars, i could get better quality from the store for less fix this please

A: Dear DustinLeiter, we are deeply sorry. Can you take a picture of the glasses and send it to me? So I can give you a solution as soon as possible.

nagymom Time: 2023-07-02 14:32

Q: I purchased two over the top blingy and large glasses, love them. However I need cases for them. Do you carry any extra large cases?

A: Dear nagymom, you can choose your preferred cases in this link: https://www.wherelight.com/feature/accessories.php

AnnaHill Time: 2023-07-02 13:50

Q: Order 82307021313400 You have the wrong shipping address! I no longer live in Santa Rosa. My new address is: Anna Hill 10864 River Dr Forestville, CA 95436 Please ship the glasses to Forestville. Thank-you!

A: Dear AnnaHill, we have changed the delivery address for you.

juliewillis Time: 2023-07-02 13:43

Q: Hello I noticed my order hasnt been started or shipped can you please check and update me 22306132231317

A: Dear juliewillis, this order has not been delivered because we need to verify the add of Heloise and Andrina. Could you please confirm your add with us again?

Barb Time: 2023-07-02 13:24

Q: I would like to reorder several pairs of "Tamera's" with the same reader RX

A: Dear Barb, you can use your previous prescription to order glasses again.

staceymontuori Time: 2023-07-02 06:12

Q: I bought my glasses in late April. The frame just broke. Is there a warranty?

A: Dear staceymontuori, can you take a picture of the glasses and send it to me?

Maria Simien Time: 2023-07-02 03:40

Q: I received my glasses with one of the V emblems missing on one side. The V was supposed to be on the arm of the glasses.

A: Dear Maria Simien, can you take a picture of the glasses and send it to me?

Lindsey Time: 2023-07-01 19:37

Q: Can you provide tracking?

A: Dear Lindsey, this is your tracking number: 92001903407724500003760483

Helena Time: 2023-07-01 18:53

Q: Hi, I just ordered my first pair of reading glasses I'm new. I paid $29.95. I did not receive an email confirming my order of today. July 1st 2023. I purchased the frame with crystals all around the clear or white frame. I also bought a gold color glass case p.u leather for $5.95. please check my order and send me a receipt confirmation of my purchase. My email: reisshelena@gmail.com . I ll await your reply. Thank you

A: Dear Helena, this is your order number:82307011744478. The parcel has not been delivered yet. After the package is sent, we will send an email with the tracking number to your mailbox.

Willis Maxwell Time: 2023-07-01 16:48

Q: I need a smaller frame than listed. The frame I want is L and I’d like medium

A: Dear Willis Maxwell, could you send me your order number?

maria elizabeth navas Time: 2023-07-01 09:53

Q: My recent order one the glasses the handle broke.

A: Dear maria elizabeth navas, can you take a picture of the glasses and send it to me?

Bettie Haywood Time: 2023-07-01 07:23

Q: I see payment has been taken from my card but when I look for my order it says I have nothing! Is this a scam!

A: Dear Bettie Haywood, we didn\'t find your order, could you tell us the email address you used to place the order? We\'ll check again for you

KimberlyShelton Time: 2023-06-30 23:40

Q: This is the first time ordering from your company and need to know how you handle returns? Please answer quickly in case I need to cancel my orders.

A: Dear KimberlyShelton, we have received your two orders: 82306302329283 and 82306302336442, which one do you need to cancel?

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