Consulting Servive Center

A: Dear EMMANUEL ASAMOAH, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Josefina Pina, We think the reason why caused your problem is the frame, so we suggest you to choose other different frame.

A: Dear customer, We are sorry to hear that, but are you willing to tell us your new password so that we can double check it for you ?

A: Dear Rhoda Jones, we\'ve emailed it to you, you can check it later.

A: Dear Jocelyn Lee, We need to confirm the prescription with you since your cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please email us asap.

A: Dear Pam Golden, We notice that your correct PD is 58 and the frame #Lahela P5216 other color can\'t make your PD 58 . We sent many emails to you, but you didn\'t reply us. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money. Thanks for your understanding.

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Chris Overholt, We would like to tell you that we have changed frame from black color to green color.

A: Dear Weslie Schmitz, We are sorry to tell you that you filled incorrect values in the order, so we sent email to confirmed Rx with you, but you didn\'t reply us. We\'ve received photo of original Rx, we would like to tell you that we have corrected sph values and cyl values from positive to negative. We will process your order immediately.

A: Dear Weslie Schmitz, We are sorry to tell you that you filled incorrect values in the order, so we sent email to confirmed Rx with you, but you didn\'t reply us. We\'ve received photo of original Rx, we would like to tell you that we have corrected sph values and cyl values from positive to negative. We will process your order immediately.

A: Dear Chasidy Hunter, We are sorry for the delay, we will ship your order out today.

A: Dear Cristina Charneco, We are sorry to tell you this frame is discontinued, it will not come back in stock, sorry for this.

A: Dear Ciara McBride, We are sorry to hear that,would you please tell us whether the order number is 81025161100310 ?

A: Dear Chris Overholt, We would like to tell you that we have changed frame from black color to green color.

A: Dear Weslie Schmitz, We are sorry to tell you that you filled incorrect values in the order, so we sent email to confirmed Rx with you, but you didn\'t reply us. We\'ve received photo of original Rx, we would like to tell you that we have corrected sph values and cyl values from positive to negative. We will process your order immediately.

A: Dear customer, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on November 11, 2025 at 11:05 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Lillian Bekee, We are sorry to hear that, would you please tell us which pairs you are not satisfied with and the reason ?

A: Dear Zinnaira Mansingh, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Zinnaira Mansingh, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Ashley Britton, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

A: Dear Dominique Settles, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Ashley Britton, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

A: Dear Forsythe, We would like to tell you that you can fill PD value 61.0 .

A: Dear Rebecca Thomas, We are sorry to hear that, would you please double check address below is correct ? 23803 Winifred Ave,Warren,MI,48091-1829,US

A: Dear Marg Triplett, Ok, we will refund you money $53.12 .

A: Dear Marg Triplett, Ok, we will refund you money $53.12 .

A: Dear Phyllis, We would like to tell you that is our Paypal account.

A: Dear Taylor Timberlake, We would like to tell you that your item arrived at USPS facility in OMAHA NE DISTRIBUTION CENTER on November 10, 2025 at 5:58 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Maeve Morelli, About broken glasses, would you please take a photo of the broken glasses to show us the problem first ? And you can send us the photo to our email address: service@mail-wherelight.com

A: Dear Cara Norris, We would like to tell you that we will ship your order out today.