Buy Prescription Glasses Online at Affordable Prices

Sheree Shaeffer Time: 2023-08-12 19:01

Q: My frames broke and I need a new pair of the frames what is your warranty which I can't seem to find anywhere even though I have all the paperwork

A: Can you take a picture of the broken frame for us?

SuzanneDelapena Time: 2023-08-12 12:13

Q: I want to make sure my order of today is a medium

A: Yes, the size is medium

Cintya Time: 2023-08-12 10:07

Q: Hello, I hope you are doing well. I received my 3 pairs of glasses. All of them have the same prescription, however, with one pair I see perfectly, but with the other two, everything looks curved when I wear them. What can I do? Kind regards,

A: Can you tell me which glasses they are and can you take a picture of them?

MonicaOrtiz Time: 2023-08-12 09:10

Q: hi! when I want to know if is possible to change my Email address on my profile, because I entered wrong the address or do I have to open a new profile?

A: Can you tell us the correct e-mail address? We can change it for you.

Beats Time: 2023-08-11 21:05

Q: Why can't I save lenses in my wishlist? When I tap on the heart nothing happens. The only way I figured out how to save SOME lenses is if they have a video. Then I can hit the rectangle to save it to my wishlist. Please fix! Is there an app for your company? Maybe I could save them there.

A: Wishlist can only save frames, if you want to save prescription or lens information, you can select a frame for lens selection and eventually add to cart

Shanyta Time: 2023-08-11 17:04

Q: Hi, Are the frames available in all three sizes or are certain frames in certain sizes?

A: certain frames in certain sizes

Norah Time: 2023-08-11 11:21

Q: Hey are the anti reflective tints a transition lenses? I ordered a pair of glassses but I’m not sure now. Please let me know.

A: Not transition lenses, if you want transition lenses, you can choose photochromic

Jackie Time: 2023-08-11 07:21

Q: Can’t find my uploaded file of my Prescription

A: Maybe you can take a picture and send it to us.

Kate White Horse Time: 2023-08-09 18:09

Q: Cannot change password. Help

A: Dear Kate, we have reset the password for you and have sent the emails to you. Please check your email or your spam.

Nicole Time: 2023-08-09 11:31

Q: So the tracking number on my invoice is invalid with any shipping service. Where are my glasses that i ordered July 28th? They are marked as shipped but as per your website they should have arrived and i cannot even track where they are with this goofy tracking info

A: Dear Nicole, we would like to tell you that the tracking number is correct, your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of August 9, 2023 at 6:54 am, it is currently in transit to the next facility.You will receive it soon.

Cristee Gilson Time: 2023-08-09 07:41

Q: Hi I was wondering if I could get an update on my order as they have been either processed pending inspection since the 4th. 82308010754247 Is the order number. It has been the 3-5 business days since ordering. Thank you.

A: Dear Cristee Gilson, we would like to tell you that we will ship your order out this week.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Keona Coburn Time: 2023-08-09 05:28

Q: I would like to know the status of my order. I’m unable to track it

A: Dear Keona Coburn, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877087651

Keona Coburn Time: 2023-08-09 05:27

Q: I would like to know the status of my order. Everytime I try searchjngng

A: Dear Keona Coburn, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877087651

Alexandria Ridio Time: 2023-08-08 21:57

Q: What styles are good for a small heart shape face? A lot of your frames look really big.

A: Dear Alexandria, you can choose these frames:https://www.wherelight.com/wl/GetInfo-3756.html?c=purple https://www.wherelight.com/wl/GetInfo-1521.html?c=other

Elizabeth Time: 2023-08-08 11:02

Q: Order #22308070648286 Hello, I order two of the Fawn frames with prescription lenses one in pink and the other green. I doubled checked and saw that both are pink. Could you change of the frames to green. Again I would like one green and the other pink. Thank you so much! Warmly, Elizabeth

A: Dear Elizabeth, ok, we have changed it for you.

Isis Time: 2023-08-05 07:57

Q: One of the frames broke. Wanted to know if I can get a credit or refund?

A: Dear Isis, can you take a photo of the frame for me?

FrancisHendrix Time: 2023-08-04 08:57

Q: may I have the customer service number pls.

A: Dear FrancisHendrix, if you have any questions, you can directly communicate with me here or contact our after-sales email: service@mail-wherelight.com

Diana Blocherer Time: 2023-08-04 08:11

Q: 82307231403280 I’m a bit frustrated regarding my order. I placed the order on July 23 and here we are 12 days later and no glasses. Upon placing my order and according to your updates the processing should have taken 4-8 days. According to tracking information my glasses have been sitting for two day’s waiting to be picked up. It appears that I might get my glasses by August 8-9. That ends up being 16 days. My frustration is with the fact that you clearly state 4-8 days to ship but that is not the case for me. I would have rather been told up front that it was a 2-3 week process. Not happy - no glasses yet

A: Dear Diana Blocherer, we are very sorry and will promptly contact the logistics company to inquire about the detailed information of this package.

Keona Coburn Time: 2023-08-04 03:09

Q: Hello, I have two orders trying to see will they be shipped out before September 2023.

A: Dear Keona Coburn, we will send out the package in about a week.

Joyce Vesely Time: 2023-08-03 09:35

Q: Hello, i ordered my glasses last month. My order number is 22307180826437. Can you please give me an update on when both pairs of my glasses will arrive? Thank you, Joyce Vesely

A: Dear Joyce Vesely, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490221581601177239 And the tracking information shows that it was delivered in or at the mailbox at 9:51 am on August 3, 2023 in LA CROSSE, WI 54601.

HillaryColgan Time: 2023-08-03 07:53

Q: When I go to the "My Orders" page I don't have any orders listed. I placed one with you on 7/24/23 and the money was taken out of my account. Do you see where I placed an order?

A: Dear Hillary Colgan, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724510076973840 And please make sure that you log in the correct account. If you can not find your order in your account, you might log in a incorrect account.

Emma Time: 2023-07-31 23:33

Q: How long will it take to get my glasses in

A: Dear Emma, we would like to tell you that you can find it here: https://www.wherelight.com/helping/faq.php

ChevelleWinchester Time: 2023-07-31 20:44

Q: Where do I submit my visual acuity?

A: Dear Chevelle Winchester, we would like to tell you that you can click \"select the lenses\", then you can fill your prescription.

Natalie Time: 2023-07-28 01:12

Q: I can’t add an Australian delivery address as I can not enter the state. It only gives a drop down menu of US states

A: Dear Natalie, sorry to hear that, but please make sure that you choose the correct country first.

Kristin Van Boxtel Time: 2023-07-26 20:11

Q: I am attempting to submit my prescription but it’s not accepting a “none” value under PD, which is what I need. Please help me save my prescription.

A: Dear Kristin,If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

SarahTheis Time: 2023-07-25 10:03

Q: I ordered my glasses without creating an account. How can I track my order?? Transaction number 2KJ79576CL6777630

A: Dear Sarah Theis, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490221581601131705

JanetShields Time: 2023-07-24 10:14

Q: Where can I find my measurement from previous orders?

A: Dear Janet Shields, you can search the previous frames on our website. Then you can check the measurement of frame on our website.

Pip Time: 2023-07-24 09:48

Q: Can you please tell me which country you post from?

A: Dear Pip, we would like to tell you that our factory is located in China.

Phoebe Bilbie Time: 2023-07-24 06:00

Q: A received an email saying the glasses I ordered the other day are discontinued. Was to from you guys? Or was it maybe a scam email? Thank you.

A: Dear Phoebe Bilbie, yes, it is from us. please contact us as soon as possible.

H Glaser Time: 2023-07-23 10:32

Q: Where is my order? 82307061008105

A: Dear Glaser, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724560063680367

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