Buy Prescription Glasses Online at Affordable Prices

s.kitzman Time: 2025-11-03 16:12

Q: Where is my order?

A: Dear Stephanie Kitzman, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541011636262

jamie sawka Time: 2025-11-03 14:20

Q: Order# 21025231849578 - Your site states shipped. When tracked with USPS, it says 'Pre-ShipmentShipping Label Created, USPS Awaiting Ite'. It has stated this for several days. I paid for expedited shipping. What is going on...?

A: Dear Jamie Sawka, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

zguadalupe1291 zuleyka Time: 2025-11-03 13:37

Q: My order is supposed to arribe today and it hasn’t arrive to the local post office. It says that is in transit.

A: Dear Zuleyka Guadalupe, We\'ve checked tracking information and it shows that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on November 4, 2025 at 12:04 am. The item is currently in transit to the destination. Please don\'t worry, you will receive it this week.

Maeve M Time: 2025-11-03 13:14

Q: Order # 21025201855381 - I have several pairs of glasses that do not fit, and one pair arrived broken. I would like to return the pairs that do not fit and exchange the broken pair for a replacement pair of the same glasses.

A: Dear Maeve, We are sorry to hear that,would you please tell us which pairs don\'t fit ? About broken glasses, would you please take a photo of the broken glasses to show us the problem first ?

Abbi Samuels Time: 2025-11-03 12:59

Q: hello! i need an itemized receipt for order 81025031841211

A: Dear Abbi Samuels, we would like to tell you that we\'ve emailed you the receipt it. You can check it later.

riascone Time: 2025-11-03 12:54

Q: I need to buy some new glasses, but I've noticed that virtually all of the glasses on your website now have a minimum PD of 64. This is even true of frames that I've bought in the past, that had PD of much lower. My PD is 28.5 on the right and 28 on the left. Why are all your frames now so much bigger?

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check these frames: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=54

espy marie Time: 2025-11-03 11:58

Q: hi there. i love your glasses and have gotten several pairs over the year. BUT yall have these glasses, which are my absolute favorite glasses. i bought a pair in february of this year and the plastic cracked near the lens area. i reordered another pair in june and they have been fine until yesterday! the arm broke. i’ve never had issues with your frames until now and both frames broke because of the plastic. they do not get mishandled, i take really good care of my stuff. but you can see i’ve ordered two of the same frames within less than a year. is there anyway you guys can help me? i think maybe the plastic used in these is just not super great because no other plastic pairs have ever just broken down over time and i really love these but i cannot afford to keep replacing them every few months! i can send you pics of both pairs of glasses and my order info on both pairs. please help me out, i love your company and i’m so so sad about my favorite glasses breaking twice!!! thank you for your time.

A: Dear Espy Marie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Tiffany Frost Time: 2025-11-03 11:45

Q: Hello! I want to combine my “unpaid orders” with my “cart” so I can buy them all together! Thanks

A: Dear Tiffany Frost, Would you please tell us which glasses you want to add in unpaid order ?

BP Jefferson Time: 2025-11-03 08:39

Q: How so i change my password ?

A: Dear BP Jefferson, We have reset the password for you and emailed you new password.

asetformula666 Time: 2025-11-03 06:02

Q: Greetings Wherelight: I just started wearing the last prescription glasses I purchased and the Prescription is horrible itz very blurry I can't drive in them nor see clearly in them. Another thing I realized about the glasses that are to small for my face, the Prescription is also horrible I can barely see anything and I paid over 70 bucks for those glasses. Honestly I need my REFUND back I will return both pair of glasses because the prescriptions are exceptable and trust I would not be here If the glasses were to my satisfaction and liking and my prescriptions are correct. I've excepted coupons before but for this matter coupons will not because solution for me. MT

A: Dear Marg Triplett, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

AnnetteRivera1229 Time: 2025-11-03 04:30

Q: I received this frames and they are damaged and I’m very unhappy. I want to return. How do I go about that. It’s next to impossible to return. Please help!!!!

A: Dear Annette Rivera, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

AnnetteRivera1229 Time: 2025-11-03 04:26

Q: In stead of going back and forth just tell me how do I get a refund the frames or damaged and I am disappointed. How do I return you make it impossible!!

A: Dear Annette Rivera, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

mmmcaramelyum Time: 2025-11-03 01:22

Q: Hi there, could you please send me the tracking details of both of my orders ? I have 2 and only have one email with the tracking details. CNDFY81025190223565/CNDFY81025260542338Thanks Carmel Buckingham

A: Dear customer, We asked our shipping company and they said that your package is waiting flight, and the tracking information will be updated soon.

AnnetteRivera1229 Time: 2025-11-03 00:03

Q: How do I process a return. It’s not what I ordered. Very dissatisfied with these frames.

A: Dear AnnetteRivera,sorry, do you mean you don\'t like these frames ?

Vera Graham Time: 2025-11-02 21:38

Q: Hello, my order is still processing after 4 weeks when will it be shipped? order email: Verazubeida@hotmail.com Your account email: Verazubeida@hotmail.com Your order number: 81025082037264 Payment accomplished: US $117.79 Actual payment: US $92.05 Your order address: 1584 16th St, Los Osos, CA, 93402, I would like this order are you going to send?

A: Dear Vera Graham, We need to confirm the prescription with you, you didn\'t enter your prescription in the glasses of Hudson H5522 in color blue_o_g, glasses#Hudson H5522 in color orange_black, glasses# Odessa 5876 in color orange and glasses# Lakin 8130 in color blue, do you want Plano glasses (non-prescription lenses) ? Are you sure about this ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

AnnetteRivera1229 Time: 2025-11-02 16:10

Q: 81025090844182. I need a refund how do I go about it.

A: Dear Annette, We are sorry to hear that,would you please tell us the problem in details ?

Lauren Hussar Time: 2025-11-02 10:17

Q: See questions

A: Dear Lauren Hussar, we can add prescription for you, but we need to charge you price difference $5,would you please tell us whether you can accept it ?

Lauren Hussar Time: 2025-11-02 09:16

Q: I added my prescription after selecting “frame only” to add to cart. I picked the basic lenses that were $5, and also had a bogo code. Can you see if my order includes my prescription lenses because next to the glasses it says “frameonly” but want to be sure it accepted my prescription and is ordered with my prescription lenses. Can you confirm?

A: Dear Lauren Hussar, we can add prescription for you, but we need to charge you price difference $5,would you please tell us whether you can accept it ?

patti haskins Time: 2025-11-02 07:56

Q: Still waiting. How many times do I need to write to you

A: Dear Patti Haskins, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you feel comfortable? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you feel comfortable? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes feel comfortable?

Jacqueline Lozada Time: 2025-11-01 20:06

Q: EL CUPON DE BOGO NO FUNCIONA. The BOGO coupon isn't working.

A: Dear customer, We are sorry to hear that, would you please take a screenshot of your shopping bag and show us the problem in details ?

Jacqueline Lozada Time: 2025-11-01 20:04

Q: EN ESTOS MOMENTOS HAY OFERTA DE COMPRA 1 ESPEJUELO Y OTRO GRATIS 2) O DOS ESPEJUELOS POR EL PRECIO DE UNO 3) PARA UN SOLO PAR DE ESPEJUELOS HAY UN BUEN CUPON ? ++++++++++++++++++ CURRENTLY THERE IS AN OFFER: 1) BUY 1 EYEGLASSES AND GET ONE FREE 2) OR TWO EYEGLASSES FOR THE PRICE OF ONE 3) IS THERE A GOOD COUPON FOR JUST ONE PAIR OF EYEGLASSES?

A: Dear customer, We are sorry to hear that, would you please take a screenshot of your shopping bag and show us the problem in details ?

palesarah Time: 2025-11-01 16:50

Q: How do I “add to Home Screen” for discounts? Nothing happens when I tap “add”

A: Dear Palesarah, We are sorry to hear that, would you please take a video to show us problem in details ?

Regina Floria Time: 2025-11-01 13:48

Q: I am looking at large frames. Where do you find the width of the large frames

A: Dear customer, We would like to tell you that you can click\"find your size\".

CRISTINA FEBUS Time: 2025-11-01 13:48

Q: On Apr 17, 2025 I made my Order# 20425170619144. It consist of 2 pairs of eyeglasses. Today when I was opening the black frame one the Temples (or Arms) just broke in. Since this order is just 6 months old, please let me know what can be done to correct this??? Cristina

A: Dear CRISTINA FEBUS, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Amanda Preciado Time: 2025-11-01 11:33

Q: Order: 80525271253340 This is like the 3rd pair of Mandy frames I buy and they BREAK VERY easily with very little effort! I’ve had to buy replacements every time.

A: Dear Amanda Preciado, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Julia Carter Time: 2025-11-01 09:52

Q: I received my glasses but when I look through them it is as though I'm looking through water, especially the tinted glasses. I think it might be due to the progressive lens. Can I return these and get just distance?

A: Dear Julia Carter, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us whether you wore progressive lenses before?

AnnetteRivera1229 Time: 2025-11-01 08:31

Q: I need to do a return please. Dissatisfied with product.

A: Dear Annette, We are sorry to hear that,would you please tell us the problem in details ?

monicavillagomez83 Time: 2025-10-31 20:05

Q: Could you help with my order

A: Dear Monica Villagomez, We can change frame for you directly, are you sure that you want to cancel order ?

Vera Graham Time: 2025-10-31 14:27

Q: Hello, I ordered my glasses on October 8th and I says it is still processing. 81025082037264. Please let me know when these will arrive.

A: Dear Vera Graham, We need to confirm the prescription with you, you didn\'t enter your prescription in the glasses of Hudson H5522 in color blue_o_g, glasses#Hudson H5522 in color orange_black, glasses# Odessa 5876 in color orange and glasses# Lakin 8130 in color blue, do you want Plano glasses (non-prescription lenses) ? Are you sure about this ? And we sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

Kaitlyn Cleversey Time: 2025-10-31 09:53

Q: I am looking to please cancel order #21025310501332

A: Dear Katie Cleversey, We are sorry to hear that,would you please tell us reason why you want to cancel your order ?

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