Consulting Servive Center

LoriNichols Time: 2020-11-24 19:07

Q: My order number is 82011241853033 and I noticed that my prescription for the left Eye does not include the ADD +2.25 (to match the right eye). It shows correctly in the photo of my prescription. Thank you.

A: Dear Lori Nichols, We changed it for you. Please don\'t worry.

Laquitta Nelson Time: 2020-11-24 10:27

Q: I am to find so many selections of large frames. I wanted to ask if I could order just the frames and have my prescription filled locally.

A: Dear Laquitta Nelson, We would like to tell you that you can order just frames on our website.But we don\'t know if your local optometrists can install lenses for you. We suggest you consult your local optometrists.

Kerry Stokes Time: 2020-11-24 09:31

Q: The frames to my glasses just snapped while on my face. Thankfully the lense is still intact and I was not hurt but I really like these glasses. What can be done to fix them?

A: Dear Kerry Stokes, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

KristinaWalker Time: 2020-11-23 16:41

Q: 2 of my favorite pairs of glasses broke... I'm so upset. I get so many compliments on them and they are broke. Will I be able to get them fixed.

A: Dear Kristina Walker, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take photos of the glasses and send them to us ?

Kelli JoStrong Time: 2020-11-23 13:19

Q: I’m missing a pair of glasses...who do I need to contact?

A: Dear Kelli JoStrong, We will help you. Would you please describe your problem in detail ?

Mary Henderson Time: 2020-11-23 11:07

Q: I need help placing an order. I would like a phone call please. Thank you so much. Mary Henderson

A: Dear Mary Henderson, Would you please tell us your problem ? We will help you.

JasmineWright Time: 2020-11-22 22:53

Q: My glasses frame broke, do you do frame repairs?

A: Dear Jasmine Wright, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Maria Barbero Granados Time: 2020-11-22 15:26

Q: Comprar gafas miopia de ojos de gato en blanco y negro

A: Dear Maria Barbero Granados, What can we do for you ? We will help you.

Carol Time: 2020-11-21 14:20

Q: Will frame 5701 in brown be instock in the near future?

A: Dear Carol, Sorry, the frame will not be instock. It is discontinued.

MarySowell Time: 2020-11-20 18:52

Q: My Order Number:82011182255469 and I just noticed that my zip code is wrong. The correct zip is 27519. I hope this can be corrected. Thank you.

A: Dear Mary Sowell, OK. We will correct it.

TracyL Time: 2020-11-20 14:13

Q: What frames size would you select if "PD is too small for frames"?

A: Dear TracyL, please choose small frames. Here is the link : https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&size=1&from=list

HelenBranson Time: 2020-11-20 09:26

Q: I received my order yesterday 11-19-20 I tried them on and they were way too big. Can I return them? my prescription is in them?

A: Dear Helen Branson, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo by wearing the glasses and send it to us ?

JasmineWright Time: 2020-11-20 08:26

Q: Hello, I wanted to know if the Merlyn tortoise style glasses will be restocked. I broke them and came to see if I could reorder them. I’m sad because these were my favorite pair.

A: Dear Jasmine Wright, sorry, it is discontinued.

Marilyn York Time: 2020-11-20 05:50

Q: Do you post just frames to uk

A: Dear Marilyn York, yes, we do.

JaneBillette Time: 2020-11-19 14:49

Q: My order placed on November 3rd shows a shipping label created on November 11th but there has been no tracking information updated. USPS still has not received my order. Do you know if it is hung up somewhere?

A: Dear Jane Billette, the tracking has been updated. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111899564339426552

Kathryn L Underwood Time: 2020-11-19 12:08

Q: Can I use my HSA card to pay for my glasses?

A: Dear Kathryn L Underwood， Sorry, we don\'t accept HSA.

DeniseBradshaw Time: 2020-11-19 01:31

Q: Good morning I did the lucky spin and I won an eye glass case. They said it will be in the cart when I am ready to checkout and I don't see it.

A: Dear Denise Bradshaw, please don\'t worry, you can\'t see it but we can see it. When you place an order on our website, the case will be added into your order automatically.

KRISTINA Time: 2020-11-19 01:13

Q: Dear Sirs, Want to purchase frame with blue light protection only and I dont have prescription, no need for that. How can I purchase? Brgs Kristina Frkin

A: Dear KRISTINA, Please choose blue light protection lens and choose 0.00 as your prescription.

SamMoore Time: 2020-11-18 22:01

Q: Hi. I purchased another pair of glasses recently from you and have just worn them today for the first time and there appears to be small white spots in the lens on one side of them. I have tried cleaning and wiping and its not coming off. Is this a fault in the lens?

A: Dear Sam Moore, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

AmandaJackson Time: 2020-11-17 07:08

Q: Can u get progressive lens and blue light protection?

A: Dear Amanda Jackson, Sorry, we don\'t offer progressive lens with blue light protection. We only offer single vision lens with blue light protection.

Emily Time: 2020-11-17 03:57

Q: My glasses cracked as I was wearing them. I tried submitting a customer service ticket but it won’t let me select the order they are from.

A: Dear Emily, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

AmandaJackson Time: 2020-11-16 18:26

Q: Question..can I get progressive and transition in the same lenses or is that what the tint is??

A: Dear Amanda Jackson, yes, you can choose progressive glasses and choose photochromic tint for the lenses.

EricCunningham Time: 2020-11-16 11:35

Q: Hi The last order which included sunglasses doesn't appear to be prescription lenses like I ordered. What went wrong?

A: Dear Eric Cunningham, We would like to tell you that the sunglasses are Single Vision. The other glasses are Progressive glasses.

GarryTiffany Time: 2020-11-15 18:23

Q: There is no checkout button. I donet see indeed in my shopping cart. Please advise

A: Dear Garry Tiffany, The $1.11 frames should be paid with other glasses together. We don\'t sell $1.11 glasses individually.

DianaDodd Time: 2020-11-15 16:56

Q: Do you guys do readers.

A: Dear Diana Dodd, Yes,, we do.

Yolimar Time: 2020-11-15 16:35

Q: Hi, any store in Houston?

A: Dear Yolimar, sorry, we don\'t have store in Houston.

RosieFlowers Time: 2020-11-14 12:28

Q: did not get an confirmation in my email for the ZIGGY eyewear i ordered today !!!!!

A: Dear Rosie Flowers, Please don\'t worry, your order is processing.

Cosandra Time: 2020-11-14 10:39

Q: What are the different payments ways to order beside PayPal?

A: Dear Cosandra, You can use credit card, we accept VISA,MASTERCARD and JCB. Thank you.

SidneyLosey Time: 2020-11-13 14:38

Q: On my prescription sheet it says that my dist pd is 30.00, but I don’t see that as an option listed on the prescription chart. Thanks!

A: Dear Sidney Losey, please choose 60 as your PD. 30 is for one eye, 30+30= 60. Thank you.

ShataraDobbs Time: 2020-11-12 17:39

Q: I'm trying to check out and it won't allow me. I don't see any check out button as well

A: Dear Shatara Dobbs, The $1.11 frames should be paid with other glasses together. We don\'t sell $1.11 glasses individually.

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