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CyndiMercadoBell Time: 2019-06-26 13:31

Q: 9400115902368877136437 USPS tracking # Why is my order still showing as preshipment, when they are supposedly finished?

A: Dear Cyndi Mercado Bell, Please don\'t worry, we would like to tell you that we have shipped your order out. It is in transit to USA, when it arrives, the tracking will be updated.

LloydaBrown Time: 2019-06-26 10:45

Q: Recieved a text regarding my script but cannot get to page what is the problem

A: Dear Lloyda Brown, We need to confirm the prescription with you, would you please attach your prescription in the email so that we can check it for you ? our email : service@mail-wherelight.com

ShaunaLeone Time: 2019-06-26 06:49

Q: Hi, I have a dual pupillary distance of 29 for my right eye and 28.5 for the left. I love the Ricks and the Finneys, but I am not able to select this PD. Is it possible to enter as a note and get them with my prescription? Thank you.

A: Dear Shauna Leone, we would like to tell you that the PD is important to your vision, so we suggest you to choose other frames instead.

LauraPerkins Time: 2019-06-25 15:58

Q: cannot see how to edit a Rx when it's already in my cart. Is there a difference between 0.00 and PL?

A: Dear Laura Perkins, we would like to tell you that there is no difference between 0.00 and PL.

DebraChism Time: 2019-06-25 09:07

Q: The Louise frames, is the trim with the black frames in gold or silver?

A: Dear Debra Chism, we would like to tell you that it is gold.

BriannaWheeler Time: 2019-06-24 15:56

Q: Hello. Are the frame width measurements taken from the brow, the middle or the bottom of the frame? I'm looking at cat eye frames (SABINA SN: 95231) that are wide on top and narrow on the bottom, and wondering where the 5-inch measurement was taken

A: Dear Brianna Wheeler, we would like to tell you that the 5-inch(129mm) is the measurements between the two arms of the frame 95231.

Sherry Time: 2019-06-24 12:10

Q: I placed an order quite a while ago and have never received it....this email address is the one your company communicated with me shortly after I placed the order...Sherry Fenton

A: Dear Sherry, we would like to tell you that we have shipped your order, the tracking number is 9400115902368877135072 .You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877135072

Bridget rowling Time: 2019-06-24 00:06

Q: Hi do you do verifokle lences thanks

A: Dear Bridget rowling, sorry, we do not understand verifokle

ShaunteWalker Time: 2019-06-23 14:24

Q: HOW DO I ORDER BIFOCALS?

A: Dear Shaunte Walker, you can choose multifocal lenses, then choose bifocal.

sheripollard Time: 2019-06-22 20:30

Q: Every Pai I try to order, it keeps telling me my of is too small. How can I bypass that,? Sheri

A: Dear Customer, we suggest you to choose a smaller frame which can fit your PD value. You can check the PD range.

diana trejo Time: 2019-06-22 13:30

Q: My add on both eyes is 0.50 but it doesn't have that option does that mean I can't get them or is there a way of adding it ?

A: Dear Customer, we are so sorry to tell you that we do not offer add 0.50

Lindsay Time: 2019-06-21 14:06

Q: Hi there- I want to order a pair of Fiona, which says it fits PD of 64-80. I have a PD of 65 and keep being told when I enter my prescription information that my PD is too small for those frames... why?

A: Dear Lindsay, we guess that your Sph value is positive, so you need to choose the glasses of PD 59-80.

Audriana Time: 2019-06-21 12:58

Q: So I was trying to order a pair of glasses the of PD 58-80 and when I put in my of of 60 I can't order the glasses. It is telling me my PD is to small. Is there anyway I can fix this?

A: Dear Audriana, we guess that your Sph value is positive, so you need to choose the glasses of PD 53-80.

DinaCastro Time: 2019-06-21 11:15

Q: Iam trying to buy to pairs of glasses and when i put 50off it wouldnt give it to me and it says buy 1 glasses and second pair half price can u help me.

A: Dear Dina Castro, we would like to tell you that you need to order two pairs og glasses in one order. And please do not choose discounted frames because the 50 off cannot be used to discounted frames.

M.E. Stansell Time: 2019-06-21 07:16

Q: Sorry that I didnt just ask this instead for my last question, but would it be okay to get glasses if everything fit and worked except the pd was 62 instead of 61?

A: Dear M.E. Stansell, yes, you can leave a note to tell us your correct PD is 61.

SusanVanderhoning Time: 2019-06-21 05:06

Q: Wondering if I can get 50 percent off if my order is for 200?

A: Dear Susan Vanderhoning, we would like to tell you that the 50 off is for second pair. so you need to order two pairs og glasses in one order.

GraceChandonnet Time: 2019-06-20 13:56

Q: My doc gave me an Rx for reading glasses and one for distance glasses. Can you make me intermediate glasses (used mostly for computer work) using this information? Other online vendors have failed miserably at this.

A: Dear Grace Chandonnet,would you please take photos of your two prescriptions and attach them in the email?

LynetteBogielski Time: 2019-06-20 09:45

Q: I paid a lot extra for super fast shipping but my glasses still have not shipped. What’s going on??? Thank you!

A: Dear Lynette Bogielski, we are sorry for the delay. We have checked your order and we would like to tell you that your glasses are finished . We will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Sheila Rae Time: 2019-06-19 19:58

Q: I just want a pair of WREN glasses. Can I....yes or no.....have a pair with my prescription of 2.75+ right eye and 2.75+ left eye with the PD 66?????? Can YOU input this prescription info and see if this works at your end

A: Dear Sheila Rae,we are sorry to tell you that the frame#WREN is very big. Your PD can not fit this frame. Please choose other smaller frame.

ChristinaChen Time: 2019-06-19 13:52

Q: Can I order non-precription sunglasses with polarization?

A: Dear Christina Chen,yes, you can. You can choose plano as the sph and cyl.

Sheila Rae Time: 2019-06-19 00:27

Q: Can you tint the lenses of "AVA" fashion frames? Also, I have found a way of ordering "WREN" frames with tinted lenses but have had to use 'PLANO' as my prescription. I've added my prescription strength in the request box. Will this be ok? Thanks for all your help and advice so far.

A: Dear Sheila Rae, we are sorry to tell you that we can not tint the lenses of \"AVA\" fashion frames.And do you mean that you can not fill your prescription when you choose the frame#\"WREN\"? If so, would you please take a screenshot and attach it in the email? We will check it for you.

MelindaMoore Time: 2019-06-18 15:24

Q: I ordered a new prescription in May and the right eye is too strong. The Dr. took it up too high You sent me a text and said you would remake the right len for $30.Tell me what i need to get this one replaced. Would like to replace it the same as the left eye'

A: Dear Melinda Moore, We have received your message. Would you please pay the price to our paypal account? Our Paypal account is (pay@wherelight.com) , after you complete the payment（$30）, please take a screenshot to show us.

VickiWiseman Time: 2019-06-18 06:38

Q: Please use this frame instead of refund . Zaira SN: 97192-1

A: Dear Vicki Wiseman, we would like to tell you that we have black, tortoiseshell, and white.. Would you please tell us which color do you want?

Danielle Richardson Time: 2019-06-18 02:15

Q: Is there a way for you make “Oliver” glasses into prescription glasses instead of just fashion glasses?

A: Dear Danielle Richardson,we are sorry to tell you that the shape of this frame is very special. And it might cause some problems. So we don\'t make this frame with prescription lenses.

NataliaOfisa Time: 2019-06-17 14:22

Q: Is there a guideline for face size?

A: Dear Natalia Ofisa, yes, there are small size, medium size and large size on our website.

Sheila Rae Time: 2019-06-17 11:54

Q: I'm sorry to be a nuisance but I did what you suggested with the order for the Wren glasses but the prescription won't accept any PD number. I've tried ordering multi focal and correcting it in the notes but it keeps telling me my PD isn't high enough for the frame size. I went as high as possible. I REALLY LOVE these glasses and would love them with the wine tint. Please help me. Thanks.

A: Dear Sheila Rae, we are sorry for the inconvenience brought to you. If so, we suggest you to choose smaller frame.Because if you choose a frame which can not fit your PD, we need to customize the lenses and it will take a long time. And it might have marks on the lenses.

Janice Time: 2019-06-17 09:33

Q: Do you sell reading glasses?

A: Dear Janice, yes, you can choose single vision reading lenses and fill your sph and PD.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LynetteBogielski Time: 2019-06-16 17:04

Q: My order says allocating. What does that mean

A: Dear Lynette Bogielski, we would like to tell you that it means that your order are being processed and your glasses are being made in our factory.

Sheila Rae Time: 2019-06-16 11:47

Q: I would like a pair of Wren glasses with my prescription and a tint but I can't enter a PD so can't buy. Is there a reason for this as I could buy the frames only. I'm a new customer and like that you have the option to get tints, which I find difficult with quite a few places. Thanks.

A: Dear Sheila Rae, sorry for the inconvenience brought to you. We would like to tell you that you can choose 70 as your PD and write your correct PD in the Additional Note. We will check it for you. Thanks for your understanding.

SueOvens Time: 2019-06-15 20:23

Q: New Order: Hi there, I am trying to place a new order and although there is money in my account with my card it is saying there is not, but also I thought it was 50% off with the code….what is the best discount can you give me ? I have many many pairs of your glasses J Let me know so I can go ahead with the order… Sue

A: Dear Sue Ovens, we would like to tell you that we have discount of 50% off now. It\'s the best discount on our website now. And about your card, we suggest you to contact the bank. Because actually, we don\'t know the personal information of your card. We have no rights to check your personal information.

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