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gia gaitan Time: 2025-09-14 09:00

Q: when my glasses came in the box was kinda squished and the glasses had a broken leg so i wanted to know if we can do a replacement

A: Dear Gia Gaitan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

TYLER WINNER Time: 2025-09-14 07:10

Q: I need to cancel my order number 20925121846003

A: Dear Tyler Winner We are sorry to hear that,would you please tell us the reason why you want to cancel ?

bearsmoma21 Time: 2025-09-14 01:40

Q: Arlene easton!!! Wrong address on my order!! Plz change asap! Order # is 80925140104212! Plz change !!!! New address is 4111 164th St SW #17! Lynwood wash 98087. Thank you. Plz let me know you received this

A: Dear Earlene Easton, We would like to tell you that we have corrected it for you

bearsmoma21 Time: 2025-09-14 01:28

Q: Placed an order with wrong Address! Please update and send to this address!!! 4111 164th St SW #17. Lynwood wash 98087. Arlene easton

A: Dear Earlene Easton, We would like to tell you that we have corrected it for you

Brittany Stetson Time: 2025-09-13 14:59

Q: I sent a email but neither of the glasses I ordered fit me at all. I received the package yesterday tried them on today one pair is way to big and the other is way to small.

A: Dear Brittany Wenz, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

KCMoo Time: 2025-09-13 11:50

Q: Hi there, I just put in my order, and I'm back to request that the fuscia tinting I ordered on the Linn (22165) glasses be only around 10% so that I can use them indoors. My order number is: 20925131118593. Please email me to confirm at your convenience. Thanks :-)

A: Dear Kimmy Moore, Ok, we will note it for you.

Kimberly Rae Woodford Time: 2025-09-13 11:03

Q: I cannot change my password, WHY???? and I cannot change my Name it is GRAYED OUT, WHY???????? I gotten a default password, but I cannot change to a password that I want.

A: Dear Kimberly Rae Woodford, We are sorry to hear that, would you please tell us your new password and the name you want to change to ?

hollyjcraig1977 Time: 2025-09-13 10:07

Q: I paid for the upgraded delivery of my order and every time I’ve checked the tracking on my older on USPS it tells me “Status Unavailable” I ordered on the 5th of September, can you give me any updates or did my package get lost??

A: Dear Holly Craig, We\'ve checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:50 pm on September 13, 2025 in JEFFERSON, GA 30549. Do you check your mailbox ?

Maryann Guerin Time: 2025-09-13 06:57

Q: I have not heard back and I don’t know what to do next.I have been reaching out for 3 days now.My order number is 80825291356042.I was sent the wrong prescription.I really like these glasses and would like to have them made right.Thank you Maryann Guerin

A: Dear Maryann Guerin, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Maryann Guerin Time: 2025-09-13 05:41

Q: I have been trying for 3 days to reach someone about my glasses. I was sent the wrong prescription and would like to have a new pair with the right prescription.I love these glasses and would really like them to be replaced.Please help

A: Dear Maryann Guerin, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Aileen Schmidt Time: 2025-09-13 02:27

Q: Warum bezahle ich soviel Zoll

A: Dear Aileen Schmidt, We are sorry to tell you that it is not charged by us, and before you paid money, we noted that Tax and International Fee not yet included.

TYLER WINNER Time: 2025-09-12 20:21

Q: Hello, I'd like to cancel order 20925121846003 please

A: Dear Tyler Winner We are sorry to hear that,would you please tell us the reason why you want to cancel ?

Vera Cupstid Time: 2025-09-12 19:41

Q: It will not let me purchase any glasses because I do not have an a DD on my prescription and my doctor says that I don’t have an ADD can someone help me please?

A: Dear Vera Cupstid, Do you choose single vision distance glasses ?

Vera Cupstid Time: 2025-09-12 19:34

Q: What if my prescription does not have an ADD number?? It will not let me order! Help!!

A: Dear Vera Cupstid, Do you choose single vision distance glasses ?

ezak Time: 2025-09-12 18:18

Q: The frame is slightly too tight on my head. It is putting an indentation on my skull.

A: Dear customer, We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Based on our return policy, concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Donna Sulzman Time: 2025-09-12 17:29

Q: I received the glasses and they do not look the same as in your photo. I thought it was the tiger look on white. Instead it is tiger look withe clear plastic . I do not feel I should be responsible for return shipping expense as the glasses are not as they appeared.

A: Dear Donna Sulzman, All product outward appearance, the color take the material object as, the picture only supply the reference. Based on our return policy, concerning your case, we can offer you a $10 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ?

Kelly Dekany Time: 2025-09-12 14:27

Q: Hello, I recently ordered a pair of glasses and paid extra to have the expedited shipping in 7-10 days. The glasses took 16 days to arrive. Please refund me for the shipping. thank you.

A: Dear Kelly Dekany, We are sorry for the delay, but we are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And shipping time is 7-14 business days.

John Brantly Time: 2025-09-12 14:20

Q: Hello I ordered my new glasses and paid for them to have Photochromic Lenses. But when they arrived they do not have Photochromic Lenses. What would be my next steps?

A: Dear John Brantly, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ivon Time: 2025-09-12 13:18

Q: Order number 80925121239201 my shipping address is 3965 National Ave, San Diego CA 92113 not 268 Rancho court unit b

A: Dear Ivon Barbarin, We would like to tell you that we have corrected it for you

Lilly Hicks Time: 2025-09-12 12:59

Q: My glasses broke after only having them for a few months, am I able to get a replacement?

A: Dear Lilly Hicks, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

KCMoo Time: 2025-09-12 12:32

Q: Hello- is there a way to make a note about my tinting when ordering? I would like the fuchsia tinting, but I want it at about 10% strength so that I can wear them indoors. I cannot tell by the picture how dark the tinting will be. Can you advise me on how I should order this? Thanks :-)

A: Dear Kimmy Moore, Ok, we will note it for you.

jndfitz95 Time: 2025-09-12 12:22

Q: How do I process a return for my most recent order?

A: Dear customer, We are sorry to hear that, but would you please tell us the reason why you want to return glasses first ?

mrscruncha Time: 2025-09-12 10:55

Q: I am checking up the status on my order cause I haven't recieved anything yet

A: Dear Williams Shirley, We would like to tell you that we have corrected PD value for you and you can check the picture below.

heartsbeach13 Time: 2025-09-12 08:24

Q: Hello I have additional measurements to add to my glasses order and want to add them. Where do I do that?Also if they don't fit or can't see correctly, can I return them without cost to me? Thank you

A: Dear Lisa Giammarco, We are sorry to tell you that we can\'t change the size of frame.If you don\'t like glasses because of fitting, color, size, or others, we will offer you 50% discount coupon(excluding shipping cost and taxes) of the previous order to buy new glasses.

Brook Page Time: 2025-09-12 07:03

Q: Hi I just received my order but one pair is very fuzzy and they sit on my nose strangely. Am I able to return? The prescription appears to be correct.

A: Dear Brook Page, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Maryann Guerin Time: 2025-09-12 04:51

Q: I have not heard back from you, my glasses were made with the wrong prescription.I love the glasses and I sent along with the email the right prescription along with what was made .please let me know if you are making me another pair and how soon to expect them and what am I to do with the wrong pair.Thank you Maryann

A: Dear Maryann Guerin, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jessica Cardines Time: 2025-09-11 22:25

Q: Replying back: Yes my address is correct. The post office is going to hold my mail until 9/30/25 so should be ok to resend. Thank you.

A: Dear Jessica Cardines,When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.

jacindra67740 Time: 2025-09-11 21:30

Q: Why can't I select 2 different PD?

A: Dear customer, We are sorry to hear that,please tell us your PD value and frame you want to order so that we can help you.

James Time: 2025-09-11 20:25

Q: Hi, I am trying to order a pair of glasses. My PD is 30 (right) and 31 (left) but when I try to enter it, 31 is the lowest number for the right value? Please advise. Thanks.

A: Dear Allen Murray, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

Windy Ravenel Time: 2025-09-11 12:30

Q: I placed a order but I paid 71 dollars and I need to pay 10 more dollars how do I go about paying

A: Dear Windy Ravenel, We need to confirm the prescription with you since the sph value of right eye is positive and sph value of left eye is negative. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

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