Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
How to Place an Order?

# 01
Have Your Prescription Ready

You will need a valid prescription for glasses from your optometrist in order to purchase eyeglasses online.

# 02
Select Your Frame

Choosing your desired frame from our website. Simply use our menu options to choose your desired shape or style.
Don't know how to choose frame shape, you can click here: Best Frame For Your Face Shapes

# 03
Virtual Try-on

Find frames that fit your face with our handy Virtual Try-On feature.

# 04
Choose Your Lenses and Submit Your Prescription

Once you've chosen a frame, click the "Select Lens" button to choose your lens you want.
Then, fill in your Prescription according to the directions. Click here: How to Fill in Your Prescription?
Don't know your PD, you can click here: How to measure your PD?

# 05
Add to Cart and Complete Your Order

After submitting your prescription, double check your order to make sure your prescription is correct – then add your order to the cart. Then proceed to check out where you'll enter your billing and shipping information. Once you've completed your order, you can check the completed order at "MY ORDERS" line.

# 06
Customer Service

If you are not sure how to enter your prescription online, you can email us at service@mail-wherelight.com.

How to Find My Frame Size?

Choosing the right frame size is super important when buying glasses online.This ensures that you get the right fit.

Our Frame Sizes

We offer 3 frames sizes, see the table below. We suggest you measure your frame dimensions to make sure your new glasses correctly fit your face.

Due to the different measurements methods, the measurements printed on the inside of the temple arm may vary from those showing on our website.


Follow our guide below to measure the frame width and ensure your new glasses are the right size for your face.

You can get the dimensions of the frames on the product detail page, as shown below.

How to Read Your Prescription?

Understanding Your Optical Prescription

Your Rx is what an ophthalmologist (an MD) or optometrist (a doctor of optometry) provides to correct your vision with a pair of eyeglasses with corrective lenses.

Below is a brief description of what the numbers and letters on your optical prescription mean to help you understand your optical prescription.

R (Right) & L (Left): These letters indicate which eye is being talked about in the prescription.

Sph (Sphere): This indicates the basic degree of short or long-sightedness. Minus (-) means you are shortsighted and plus (+) means longsighted. There will also be a number associated with this which could be small or large. The higher the number the stronger the strength of prescription lens required. This could have an impact on the frames you choose as the higher the prescription the bigger the curve of the actual lens.

Cyl (Cylinder): This is your level of astigmatism (visual distortion), which is the amount of 'extra' prescription you have. Astigmatism is caused by an irregularly shaped cornea and can lead to blurred or distorted vision. If this box is empty it means you have no astigmatism and your eyes are perfectly round. If there is a low number it means your eyes are slightly out of shape whereas a high number indicates that your eyes are very oval in shape and therefore more affected by astigmatism.

AXI(Axis): This denotes the Cyl described above by measuring the astigmatism in degrees. This is used by your opticians when angling your lenses.

ADD: This denotes the 'extra' power you need for close work (Near ADD) or arm's length (Inter ADD). If numbers are shown in this section it means you have different prescriptions for distance or reading, this may then mean you need bifocal or varifocal lenses.

Prism: Prism is sometimes prescribed when eyes need help working together. If you are having spectacles for near vision or to help prevent headaches, prism may be included in your prescription.


Sphere and cylinder power is always measured in dioptres. These come in decimal form and are commonly written in quarter-diopter values. In contrast, the axis values are whole numbers from 1 to 180 and dictate a location.

It's important to remember that a glasses prescription is not the same as a contact lens prescription so the two are not interchangeable.

How to Measure Your PD?
How to choose Lenses?
Best Frame For Your Face Shapes.
Order Modification/Cancellation Policy

If you want to modify/cancel your order, please contact our Wherelight Customer Service Team. For changing the shipping address(except the country)/billing address or merging the orders together to ship out, we could help to update before shipment. Otherwise, the modification before the shipment cannot be made directly, you could contact Wherelight Customer Service Team to cancel the order and place the order again.

Besides, for any requests for modification/cancellation, if the items have been under the processing stage, please refer to the chart below to check the additional charges as the processing fee.

Before Shipment but Being Processed After Shipment
Frame Only & Accessories Free 30% of order amount
Glasses with Prescription/Paid Lenses 10% of order amount 30% of order amount
Free Shipping

• Order grand total over US$69.

• Automatically apply without coupon code.

• Only for United States/Canada/UK area temporarily.

• Exceeding 5 pairs will be charged shipping fee.

How to check my order status?

1. Please click "My Order" after you log in your WLT ID, then you can get your order list. You can check your order status when you click the order number.

2. Send an email to service@mail-wherelight.com, or Consult center if you can't track your order via the above methods.

What countries/regions do you deliver to? What courier service do you use? How long does it take for my order to arrive? How much is the shipping?
Area (Mainland) Economy Delivery Time
(Business Day)
Advanced Delivery Time
(Business Day)
Express Delivery Time
(Business Day)
America 12-21 11-18 5-10
Canada 12-30 11-18 5-10
Australia 15-30 11-18 5-10
The UK 15-30 11-18 5-10
International -- -- 7-21
express website









Shipping fee (exclude the tax)
(The excess shipping fee charge is 2 US dollars per pair if the amount of each order is over 5 pairs.)
(The excess shipping fee charge is 2 US dollars per pair if the amount of each order is over 5 pairs.)
$19.95 / $49.95
(The excess shipping fee charge is 2 US dollars per pair if the amount of each order is over 5 pairs.)
How long will it take to process my glasses? How do you handle processing delays?
Lens Type Processing Time
Non-Rx 1-2 business days
Single vision 2-3 business days
Single vision (premium) 2-3 business days
Blue-light blocking (single vision) 3-5 business days
Bifocals/Progressive 3-5 business days
Anti-Fog Coating 3-5 business days
Tint/Mirror 3-5 business days
Photochromic/Polarized 5-7 business days

*Photochromic Brown/Pink/Purple/Blue processing time will be 6-8 business days.

We want to make sure that you receive the best possible quality on all our products. Please note the processing times above for your specific lens type, as you can see some lenses/combination lenses will take longer to make and process as the manufacturing is more complex.

Glasses are categorized as medical devices. As such, we follow stringent rules and regulations to ensure that they are tested to the upmost quality and safety to ensure you get the perfect pair of glasses.

We will endeavor to ship all orders on time, but there are occasions that this will not be the case. For example, the shipping may be delayed by a host of reasons, such as lens defects, postal strikes, public holidays etc.

If for any reason, our manufacturers' processing time is delayed by 3 or more days, in excess of the timeframes mentioned above, please email us at service@mail-wherelight.com. We will look into this delay for you as soon as we can.

How do you handle shipping delays?

Sometimes a shipping delay will occur due to inclement weather, or a customs inspections, for example. Please do not worry, we will take responsibility for any logistic issues and will ensure that you will not be determined by taking on any loss/costs because of the delays.

If your order has exceeded the estimated delivery date or there is no shipping tracking information, please contact our customer service team at: service@mail-wherelight.com

Who will pay Custom duty or import tax?

We do not responsible for any custom duty or import tax. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.

Return & Refund Policy

WhereLight endeavors to offer high-quality, super affordable and classic trending glasses for you. It will go through five times of strict quality inspection before handing to you to ensure that you get a satisfactory product. However something unexpected may happens, which will lead to the defect on your glasses. Please feel free to contact the Customer Service Center, hereby we promise you a pleasant purchasing experience.

30-Day Exchange and Refund Policy 90-Day Return Policy
Receicd parcel, you find... ● Defective/wrong glasses receive
● Transport damage
● Uncomfortable prescriptions(fill correct Rx)
● Don't like glasses because of fitting, color, size, or others.
● Order wrong frame, wrong lenses or fill in wrong prescriptions
● Quality issue due to daily normal use
Solution Wherelight will replace glasses at no charge or give a full refund. Wherelight will offer you 50% discount coupon(excluding shipping cost) of the previous order to buy new glasses.

Please Note

1. All returned orders need to be kept in their original packaging(including glasses, glasses case, etc.) to ensure that they will not be crushed during transportation. You can keep other non-sale accessories as free gifts.

2. Properly package the returned items and attach your order information and a brief explanation for your return. If there is a prescription problem, please attach your latest prescription.

3. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

4. No restocking fee to be charged to the consumers for the return of a product.

5. If you have any problems, please contact WhereLight Customer Service center to ensure that your problems can be properly solved.

You may contact WhereLight Customer Service Center via the following ways:

Our online chat agents/ E-mail: service@mail-wherelight.com

How to apply for Return & Refund?

Login your WhereLight account and find the order number you are not satisfied with. Click the "Check" button and find the "Refund".

You can also contact our customer service team at: service@mail-wherelight.com

When will I receive the refund?

*If you used PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days.

*If you used credit card/debit card to pay for the order, the refund will be back to your credit card/ debit card about 30 days. 30-day is the maximum time, and in most cases, the refund will be reflected on your account in about one week, depending on the processing time of your bank.

Please contact service@mail-wherelight.com if you don't receive the refund within the days listed above.

What payment method do you accept?

We accept PayPal, Klarna and Credit/Debit Cards(including Visa, Master, JCB, AE, Diners, Discover). Currently, we do not accept check or money orders.

Can I get an invoice?

Invoice is not included in our parcels. You can print the invoice by logging into your Wherelight account. Here are the detailed instructions:

1. Log in

2. Click My Order List and find your order, then view the order

If you have any other questions about invoice, please contact us by emailing service@mail-wherelight.com and we'll help you

Is the payment environment safe?

Yes, it is secure. You only need to enter your information on the secure webpage. We use the renowned payment gateway service in US and your private information will never be leaked or revealed.

What's Klarna? How to pay by Klarna?

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 170,000 online stores and has more than 70 million users globally.

4 interest-free installments
Split your purchase into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks beginning at the time your order is confirmed (usually the shipping date). No interest or added fees when you pay on time!

1st payment
Order confirmation

2st payment
2 weeks later

3st payment
4 weeks later

4st payment
6 weeks later
Monthly financing
Apply for easy monthly financing directly in the checkout. A simple, 2-step application will provide an instant decision. Once you've been approved, you'll receive reminders and can manage your payments directly in the Klarna app. Monthly financing products are offered by WebBank, member FDIC.
Klarna Privacy Policy
What do the numbers printed on my frame mean?

Some frames have a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). The first numbers are typically the manufacturer's style number and color code. But farther down the temple arm, there may be important numbers that refer to the dimensions of the frame. These numbers are the measurement, in millimeters, of the lens width, nose bridge width, and temple arm length. Often the lens width and nose bridge width are 2-digit numbers separated by a square, and the temple arm length is a 3-digit number in front of or behind the others. Knowing these numbers can help you choose a frame similar in size when shopping.

What frame material is right for me?

That's a decision that only you can make, but we can help! If you want a super light frame, go with one that's 15 grams or lower. Titanium frames are generally very light. If you want a durable frame, go with stainless steel or memory titanium. If you are allergic to metals, stay away from metal alloy and memory titanium frames, both of which use nickel, an allergen. Stick with frames made of hypoallergenic materials, such as stainless steel or titanium.

Full-rim, half-rim, or rimless?

Your Rx may be too strong for half-rim or rimless glasses, so full-rim would be your option. Full-rimglasses, especially in the nerd-chic look, are very popular. They are generally more durable than half-rimor rimless frames. Half-rim frames are great for people with slim faces. They show more of your face than full-rim frames, and are more durable than rimless glasses. Rimless glasses are great for people who will treat their glasses delicately, and who want their glasses to be practically invisible on their face.

What can I do if my frames don't fit perfectly?

Call or chat with us within the first 30 days after you've received the glasses. If the frame is defective, we can send you a new one. If you picked a frame that's too big or too small, you can send the glasses back for a partial refund or store credit to reorder a new pair of glasses in the correct size, and we'll explain how to make sure the next frame you get will fit you perfectly.

Do the frames come in different sizes?

Most of our frames come in one size, but not all. The details will be listed under the product description. Please use the size filter to find the one that best suits you.

Can I get the frames in a different color?

Most of our frames come in more than one color. If it does, you will see the color swatches on the upper-left corner of the frame.

Can I order frames without lenses?

Yes! If you choose Frame Only during checkout, it will be half the price listed. Many frames still come with retainer lenses (not of optical lens quality) to maintain frame integrity during shipping. They may be removed if desired.

My frame is out of stock. Can you notify me when it's back in stock?

Yes. When a frame is out of stock, you will see an "out of stock" message below the frame. Enter your email address in the space provided, and we'll let you know when the item becomes available.

What do the Lens Index numbers mean?

The Lens Index number (1.49, 1.55, 1.56, 1.61, 1.67 or 1.74) refers to the degree of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) as it passes through the lens. Lens Index is also related to the thickness of the lens. The higher the index, the thinner the lens will be. People with higher prescriptions should choose high-index lenses.

How do I get thinner lenses?

The lens that is preselected as a recommended option in ② Your Lenses during the ordering process will be the best option for your Rx. If you have a strong Rx, a higher lens index number will give you a thinner lens.

What lens coatings do you sell?

All WhereLight eyeglasses come with Anti-Scratch Coating and UV Protection Coating that are both absolutely free. We also offer Anti-Reflective Coatings, which reduce reflection on the lenses and the glare you see while you are wearing your glasses.

What are photochromic lenses?

Photochromic lenses are specially treated to turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again.

What are Polarized lenses?

A Polarized lens is a sunglass lens that greatly reduces the glare from light that is Polarized horizontally, meaning the light reflecting off horizontal surfaces, such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on water.

Can you replace lenses if I send you my frame?

Sorry, we don't provide lens replacement.

What Are FSA and HSA?

FSA stands for Flexible Spending Account.

To qualify for an FSA, you must have job-based health insurance. You can only open an FSA if your employer offers this option.

If an FSA is available to you, you can add funds to the account that don't get taxed. You can then use these funds to pay for qualified medical expenses. Employers can also add contributions to your FSA, but it isn't required.


HSA stands for Health Savings Account. This is an untaxed account that you manage yourself and can use to pay for eligible medical expenses.

To qualify for an HSA, you must be enrolled in a High Deductible Health Plan (HDHP). These insurance plans have a lower monthly premium but a higher deductible.

A deductible is an amount you must pay before your insurance plan starts paying.

You can't open an HSA if you qualify for Medicare.

What Type of Glasses Can I Buy with FSA and HSA?

Any eyewear product that corrects your vision is classified as a medical product and is thus available for purchase with an FSA or HSA account. You can't use your flexible spending account or health savings account to buy eyewear with no prescription. Routine eye examinations or more serious eye surgeries can also be covered by your FSA or HSA, but your insurance premiums can't be covered.

Eligible for Purchase with FSA and HSA
● Prescription eyeglasses
● Prescription sunglasses
● Contact lenses
● Eye examinations and eye surgery
● Reading glasses (both prescribed by an optometrist and not).
● Eyeglass repair kit
Not Eligible for Purchase with FSA and HSA
● Non-prescription eyeglasses
● Non-prescription sunglasses
● Insurance premiums
● Non-prescription colored contact lenses
Can I Use My FSA or HSA for Reading Glasses?

Since reading glasses help you out with vision correction, you can use your FSA or HSA contributions to buy them. It doesn't matter if you are prescribed reading glasses by your optometrist or if you decide to buy them independently. Both are available to buy with your account.

Are Blue Light Glasses Covered by FSA or HSA?

Most providers will let you use your FSA or HSA accounts to buy blue light filtering glasses with Wherelight. This type of eyewear filters out blue light that can negatively affect sleep. Some studies show that this type of light can also cause permanent eye damage. Remember to check with your provider to find out whether blue light filtering glasses are covered by your plan.

Are Sunglasses Covered by FSA or HSA?

Sunglasses are only covered by health savings accounts or flexible spending accounts if they have a prescription. Non-prescription sunglasses, even if they provide protection from sunlight, are not available for purchase with these types of plans.

How Do I Redeem My FSA or HSA Dollars at WhereLight?

If you have an FSA or HSA debit card you can simply use it to buy any eligible product at Wherelight. If you don't have a debit card all you need to do is print off the receipt of your order and submit it to your provider along with any other documents required. Don't forget that non-prescription eyewear isn't covered by FSA or HSA plans.

How to download my receipt?

Just contact us to get your receipt.
Customer service Email: service@mail-wherelight.com



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In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at service@mail-wherelight.com

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of a product.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

How do we use the information gathered?

Any of the information we collect from you may be used in one of the following ways:

To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.

To send periodic e-mails. The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional receiving latest, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

How do we protect your information?

We implement security measures that meet or exceed current federal standards to protect the safety of your personal information when you place an order or submit your personal information on our website, but please be aware that no system of transmitting data over the internet can be guaranteed as 100% secure.

How are cookies used?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.

Do we disclose information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Privacy Policy

This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.

Intellectual Property Rights