30-Day Exchange & Return
WhereLight endeavors to offer high-quality glasses for you. It will go through five times of strict quality inspection before handing to you to ensure that you get a satisfactory product. However something unexpected may happens, which will lead to the defect on your glasses. Please do not hesitate to contact us, we will try our best to solve your problems.
If we made a mistake when processing the order, such as making the wrong prescription (filled the correct Rx in the order), sending the wrong items, etc, we will offer the correct replacement glasses or a refund.
If you made a mistake in your order accidentally or feel unsatisfied with the glasses, we are sorry that we will be not responsible for providing the refund or a free replacement glasses . But we will offer you 50% discount coupon(excluding shipping cost) of the previous order to buy new glasses.
About the details of policy, you can check it
here.