Buy Prescription Glasses Online at Affordable Prices

TaraKirkland Time: 2020-02-28 13:18

Q: I hit the little icon that says down to $4.95 but when you place order it's not showing up that price

A: Dear Tara Kirkland, we are sorry to tell you that the frame which the price is $4.95 is out of stock.

JosephMackie Time: 2020-02-28 12:41

Q: I order and paid for my glasses over 1 month ago and have yet to receive them. What is taking so long and I have not even received an email apologizing or offering any compensation for the delay. This is extremely ridiculous and I am dissatisfied with this process.

A: Dear Joseph Mackie, we are sorry for the delay. We would like to tell you that we have shipped your order out. But we are sorry to tell you that we don\'t have the tracking number now. When the package arrives in the USA, the post office will offer us the tracking number. Then we will email you the tracking number.

Kauanoe Time: 2020-02-28 10:15

Q: Hello! I was referred to this site from a friend for my sons eye glasses, but I'm having a bit of trouble finding the right size or where to input his prescription. Any guidance would be much appreciated, thank you! Ka'uanoe

A: Dear Kauanoe, we would like to tell you that you can measure the size of the previous frame. And you can compare the size of the previous frame and the size of the frame which is on our website. We would like to tell you that you can the size of the frame in the frame details.

KathleenODonnellWalker Time: 2020-02-27 20:23

Q: Could you please confirm that my recent order of Mate the purple frame is progressive? Pasted my request below... Multifocal Lens : Free Form (Mid-High Index 1.55) Anti-Scratch & UV Color Tint:No Tint SPH CYL Axis ADD Right(OD) 0.00 0.00 2.50 Left(OS) 0.00 0.00 2.50 PD 59.5 R PD L PD P(OD) P(OS) BD(OD) BD(OS) Prism

A: Dear Kathleen O Donnell Walker, yes, we would like to tell you that your purple frame was processed with progressive. Please don\'t worry.

Diane McMacken Time: 2020-02-27 18:15

Q: What glasses are $4.95?

A: Dear Diane McMacken, we are sorry to tell you that the frame which the price is $4.95 is out of stock.

Diane McMacken Time: 2020-02-27 18:13

Q: Do you have a sample and cost with a tinted lens?

A: Dear Diane McMacken, would you please tell us which tint you want to see ? And we would like to tell you that there is a charge for tinted lenses.

Autumn Wido Time: 2020-02-26 21:41

Q: It says to contact you guys if I havnt received my order in 6-14 days and it’s been 7 days and no shipping detail updates or anything. Was wondering where my order was??

A: Dear Autumn Wido, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.

Sheleen frank Time: 2020-02-26 17:01

Q: I’ve been trying to contact through email no luck. I have 3 pair of glasses that all broke without me doing any harm to them at all. 2of the glasses are the same. I am upset and would like refunds towards new glasses.

A: Dear Sheleen Frank, we are sorry to hear that, please don\'t worry. We will try our best to help you. But we have checked your order and we only find the order#82001041328583. Do you have other other order ? Would you please tell us the order number ? And in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Emily Time: 2020-02-26 13:31

Q: Inquiring about the status of order # 2200213114944,glasses that I ordered for my daughter?

A: Dear Emily, we would like to tell you that we have shipped this order out and we checked the tracking information. It shows that your item was delivered in or at the mailbox at 5:01 pm on February 25, 2020 in HAMPTON, VA 23666. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877321727

Raven Burgan Time: 2020-02-26 09:59

Q: Hello I placed my order a couple weeks ago and payed almost $19 for express shipping and still have not received, nor gotten any updates..

A: Dear Raven Burgan, we are sorry for the delay. We would like to tell you that the shipping time is 3-5 business days. And you choose a pair of sunglasses, so the processing time is 7-10 business days. We would like tell you that we will ship your order out next week.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

GlicedTorres Time: 2020-02-26 05:23

Q: I need help uploading my prescription. Is giving me an error based on the information I have on my prescription. On OD on the CYL column has sph and I was not able to find that in the options. Also, on OD I have nothing in that column but On the OS I have 180. When I try to enter it it tells me that I have to put something on the other one. Help please!!!!

A: Dear Gliced Torres, would you please take a photo of your original prescription and attach it in the email ?

ElkaGrace Time: 2020-02-26 00:51

Q: Hi, just checking if you ship to South Africa? Thank you Elka

A: Dear Elka Grace, we would like to tell you that we can ship to South Africa.

Devyn Time: 2020-02-25 10:18

Q: Hello! My order has shipped but I noticed the tracking information will start once my order reaches the US. Do you have tracking for once the shipment is first sent out in China? 9400115902368877328023

A: Dear Devyn, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated when your package arrives at next facility. The tracking will be updated within this week, please don\'t worry.

Erinwalsh Time: 2020-02-25 07:20

Q: I had pun your wheel and got 20 off and that was not taken off my order. PLease refund as I am a FREQUENT shopper as you can clearly see!

A: Dear Erinwalsh, we have checked your order and we are sorry to tell you that you have used the discount of 50off in your order. One order can only use one discount.

Vanessa Time: 2020-02-25 06:30

Q: Still trying to figure out what is happening with my order. I am not understand the sent email with no real response. Please give me an update asap for order ending in #60634, thank you.

A: Dear Vanessa,We are so sorry for the delay. Affected by the novel coronavirus in wuhan, China, the Chinese government extended the lunar New Year holiday to prevent the virus from spreading; the transportation and factory are greatly influenced, resulting in a great shortage of optical lenses. Our optometrists said that your glasses should be finished next week, and we will ship them next week at the latest. And we will email you a tracking number. We are so sorry for the delay. Thank you for your petience and understanding.

CrystalSilvas Time: 2020-02-24 08:17

Q: Order number 82002240757333 just wanted to confirm that my PD is not 32 for left and right Its 31 for Left and Right was not able to choose that option Thank You.

A: Dear Crystal Silvas, we would like to tell you that we have changed your PD to 31 for Left and Right. Please don\'t worry.

Taqunia Cotton Time: 2020-02-24 07:05

Q: Trying to figure out why order 82002072037457 is still processing? As of today. When will I receive my order its been since Feb 7

A: Dear Taqunia Cotton, we are sorry for the delay. We would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

MelindaClift Time: 2020-02-21 17:46

Q: is it safe to receive orders from china , and if so what is the process

A: Dear Melinda Clift,The main epidemic situation is only in Wuhan, which is under control. The government is actively taking many measures to deal with it. Other cities have little impact. So we would like to tell you that it is safe.

Devyn Time: 2020-02-21 10:35

Q: Hello! I just wanted to check the status of order 2200210080652. Is it complete yet?

A: Dear Devyn, we are sorry for the delay. We would like to tell you that we will ship your order out next week.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

SUSAN Time: 2020-02-20 15:41

Q: MY PROGRESSIVE RX HAS THE OD CYLINDER AS SPH BUT THAT IS NOT AN OPTION ? SUSAN COPEN IS MY REAL NAME !!!!!!!!!1

A: Dear SUSAN, we would like to tell you that it means none. You can choose none.

MarcelleCotton Time: 2020-02-20 14:45

Q: Which frames have 140 arms, all the large I saw were under 140

A: Dear Marcelle Cotton, here is the link of the frame# SALLY : https://www.wherelight.com/wl/GetInfo-2202.html?from=list Here is the link of the frame# HANA : https://www.wherelight.com/wl/GetInfo-1904.html?from=list Here is the link of the frame#PRISCILLA :https://www.wherelight.com/wl/GetInfo-2108.html?from=list

Stephanie Davis Time: 2020-02-20 10:53

Q: What is the status of Order #82002111838598

A: Dear Stephanie Davis, we have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

JessicaLancaster Time: 2020-02-20 04:20

Q: Good day, Checking on the status of order 82001191534167 - has it been shipped yet?

A: Dear Jessica Lancaster, we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

RosettaEddy Time: 2020-02-19 14:12

Q: Not sure about whether to get small or medium frames. Is it by measuring the circumference of my head? Thank you!

A: Dear Rosetta Eddy, we would like to tell you that you can measure the size of your previous frame and compare the size of your previous frame with the size of the frame on our website.

LisaLitchfield Time: 2020-02-19 08:42

Q: Checking to confirm that my order (2200205070738) has been shipped possibly on 02/13/2020. Is there a tracking number?

A: Dear Lisa Litchfield, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882237354698

MariaHaye Time: 2020-02-19 03:50

Q: I am trying to place an order and keep getting charged an additional $9.95 for prescription strength. This has never happened before and I have a very low prescription. Only .25

A: Dear Maria Haye, would you please take a screenshot of it? We will check it for you.

TINAMEREDITH Time: 2020-02-19 00:01

Q: 2200122090320 placed order for the frame only on Jan 22, it has been a month now and I still have not received my frame only order: Please give me a shipping date. Thank you

A: Dear TINA MEREDITH, we are sorry for the delay. We will ship your order out next week. Please don\'t worry. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

CherylStroble Time: 2020-02-18 14:38

Q: Can you get the blue blocker with the progressive no-line bi-focal

A: Dear Cheryl Stroble, we would like to tell you that you can choose progressive lenses and leave a note in the additional Note. You can tell us that you want to add blue blocker. We will add it for you.

TangulaRobinson Time: 2020-02-18 11:58

Q: why can't i use the 20% off for first order

A: Dear Tangula Robinson, we found that your have used a discount in your order. We would like to tell you that one discount can only be used in one order.

BrunyCaro Time: 2020-02-18 11:16

Q: I want to know the status of my orders of Glasses ??

A: Dear Bruny Caro, we have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee