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Consulting Servive Center

SonjiWest    Time: 2018-02-04 08:31
Q: I'm trying to order single vision computer lenses but when I add the blue block coating it won't let me choose my prescription. Help?
A: Dear customer, please send your screenshot to our email, we will help you to solve the problem.
CINDY    Time: 2018-02-04 08:28
Q: MY OPTOMETRIST WILL NOT GIVE ME MY PUPILLARY DISTANCE SO I AM NOT ABLE TO INCLUDE THIS. I ASSUME THIS IS SOMETHING THAT NEEDS TO BE INCLUDED IN ORDER TO HAVE A PROPER PRESCRIPTION. IS THERE ANY WAY I CAN MEASURE MYSELF AND INCLUDE THIS?
A: Dear customer, you can measure it by self. Please click the url to check the information. https://www.wherelight.com/Special.php?to=pd
AlexisArchuleta    Time: 2018-02-03 22:09
Q: I was charged twice for one pair of glasses (Order ID: 2180201230944). I need a refund of the additional $85.80 that was charged to my card.
A: Dear customer, we checked your order, and we have refund the additional $85.80. Please check your Paypal.
Wendy    Time: 2018-02-03 17:10
Q: I can't fin the 'try-on' funcion on your website...please help!
A: Dear customer, some glasses don\'t have \"TRY ON\". I\'m sorry. We are gradually improving.
JuliaDoleanu    Time: 2018-02-03 12:25
Q: I need to track my order.. how can I do so?
A: Dear customer, please tell us your order number by email, and we will check it for you. Our email is service@mail-wherelight.com
Stiman    Time: 2018-02-03 11:42
Q: You have questions re my RX script. email address is correct above. Please contact me. Thank you Barbara Diane Stiman
A: Dear customer, we will send email to you.
Ka    Time: 2018-02-03 11:06
Q: Hi, I placed an order on December 30, 2017 and still have not received my glasses yet. I can’t seem to track my package either.
A: Dear customer, we have shipped out it on 4th/01/2018. You can check the shipping status at https://t.17track.net/en#nums=LS485270452CN
KobeFalco    Time: 2018-02-03 09:46
Q: I need you to update my prescription for order Order Id Pay time Tracking Number Delivery Time Shipping Method Buy time 2180202223418 2018-02-02 22:10:34 Non-shipped No send 2018-02-02 22:34:18 Should be: OD - Right (SPH) -5.25 (CYL) -1.0 Axis 85.0 OS - Left (SPH) -3.5 (CYL) -0.5 Axis 105.0
A: Dear customer, we have change your prescription, please check it again. Thank you.
CarolClifton    Time: 2018-02-03 00:52
Q: Hi, I was given your website address from an acquaintence and would like to know do you send to Australia and what information do you need from me prior to placing an order; I have a precription. I have what are called "Access" lenses that have a function for computer use directly in front at about a metre and reading below - are you able to do this?
A: Dear customer, we can\'t understand what you mean completely. You can ask your eye doctor that which lenses do you need
Amber    Time: 2018-02-02 16:22
Q: For my of I measured from pupil to pupil will my rx be accurate? Also how do I find the try on feature.
A: Dear customer, if you\'re worried that PD is wrong, please get your pd from your eye doctor. You can find them on the product page. But some glasses don\'t have it.
sylvia    Time: 2018-02-02 15:45
Q: If I want to order a pair of glasses and simply want a +1 lens added, how can I indicate that; I only see details about putting in a full prescription. I only need reader lenses of +1. Please advise. Thank you.
A: Dear customer, you can send the picture of your prescription and your requirement to us by email. We will guide you to fill out the form. Our email is service@mail-wherelight.com
EricaHernandez    Time: 2018-02-02 13:02
Q: I received my glasses, but the prescription doesn't seem to be right. How can this be fixed?
A: Dear customer, please send the picture of your prescription to our email, we will handle this problem. Thank you.
BrianaAgramonte    Time: 2018-02-02 11:01
Q: Order Number: 81801301712451 The zip code in which my glasses are being sent to is wrong. My correct address is: 11 Josephine st Providence RI, 20904 I hope this can be fixed before they are shipped out. Thank you, Briana Agramonte
A: Dear customer, we have changed your zip code, please check your address in the order again. Thank you.
Diane    Time: 2018-02-02 05:39
Q: Good morning! Have a prescription seen some eyewear that I am interested in purchasing but don't know how to upload my prescription. Is there another way I can get it to you like email?
A: Dear customer, you don\'t need send your prescription to us. You just fill in the prescription form when you place the order.If you can\'t read your prescription, you can send the picture of your RX to our email(service@mail-wherelight.com). We will help you.
QueenCarter    Time: 2018-02-01 17:36
Q: My insurance pays up to $100 for a pair of glasses. Is there a way for me to apply this to my order?
A: Dear customer, sorry, we don\'t accept insurance. We can provide a receipt to you for reimbursement.
Tanner    Time: 2018-02-01 09:36
Q: I just ordered a pair of sunglasses, but failed to see if they come with UV ray protection. I also didn't see anything about an anti-scratch option. Are these included? I already placed my order.
A: Dear customer, the sunglasses come with UV and anti-scratch function.
DioneWofford    Time: 2018-02-01 09:12
Q: Hello, I was just trying to see when my order #2180117112407 will arrive. The tracking number is not giving me any more information LS574717110CN. Thank you for your assistance.
A: Dear customer, your package has been shipped out on 22th/01/2018. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS574717110CN
CateSjoman    Time: 2018-02-01 08:32
Q: Are you FSA approved? I want to order, but I need to know if I can use my flexible spending account and get a properly detailed receipt/invoice.
A: Dear customer, we can provide a properly receipt. If you want, please take a note with your order.
Marsha    Time: 2018-01-31 18:55
Q: I have a long face with a sharpe chin. What shape frames would look best on me?
A: Dear customer, you can use the \"TRY ON\" on the website .
LauraCovieo    Time: 2018-01-31 18:27
Q: I may have just over looked the option but do you offer the lenses that darken in the sun?
A: Dear customer, yes, this called photochromic. You can choose the last two buttons on \"SELECT LENSES TINT\" .
Paulette    Time: 2018-01-31 08:47
Q: Hello, do any of the frames come in readers?! Thanks!!
A: Dear customer, yes.
Jennifersauceda    Time: 2018-01-30 18:20
Q: I placed an order on Dec. 28,2017 while you were offering a $50 coupon with a $50 purchase. I received my order, but my coupon was not included. Can you please let me know how I can get the coupon?
A: Dear customer, we have checked your order. Your order is placed with a coupon, the actual payment is within $50. So it does not provide $50 coupon. Hope your understand.
Kendra    Time: 2018-01-30 15:48
Q: Can we exchange glasses if we don't think the design is a good fit for our face?
A: Dear customer, if you think your glasses is not fit for your face, you need return it to us. You have to take the returned freight, it\'s very expensive. So we don\'t recommend you return it. We can give you a $5 coupon when you place next order.
MercerdyMom    Time: 2018-01-30 14:38
Q: Im trying to do the "try on" feature and I am putting the X on my eyes but when I submit it it shows a huge, massive photo of the glasses on my face instead of around my eyes. Please help me.Also, why do I have to keep on entering my prescription to every glasses I order. Why can't I just save it one time and it automatically remember and be saved? Im trying to buy more than 1 glasses but im tired of entering my prescription over and over again.
A: Dear customer, do you select your pd in the \"try on“ ? We will save your prescription when you place an order. So you can place an order first.
LisaPolk    Time: 2018-01-30 13:35
Q: I am checking on order number 2171227142118, It was placed over a month ago and I have not received. Tracking just keeps saying allocating
A: Dear customer, I\'m sorry to let you wait so long. Your glasses have been finished, we will shipped out them today.
ShelleyNurse    Time: 2018-01-30 12:48
Q: My question is on ordering progressives. Do I just send my prescription in or is there some measuring that I need to do? Thank you.
A: Dear customer, you just input the information from your prescription during the ordering process.
SueRoll    Time: 2018-01-30 08:46
Q: Wondering what the status is on order #2180119065750
A: Dear customer, I\'m sorry to let you wait so long. We will give you a coupon for this trouble. And we will finish your glasses as soon possible. Hope for your understand.
Donnita    Time: 2018-01-30 08:40
Q: Can a prescription be emailed to or faxed to your company for filling?
A: Dear customer, you just input the information from your prescription during the ordering process.
MireyaColon    Time: 2018-01-30 05:48
Q: Good Morning. Where I loading my picture to see the glasses on me? Thank You
A: Dear customer, you can click the \"TRY ON\" and upload your photo on the product website.
DesireeWilliams    Time: 2018-01-29 19:27
Q: Hi this will be my first time trying out your glasses. I have a square oval face. My pupillary distance is 57.5. I have olive skin and black hair. What glass frame do you reccomend.
A: Dear customer, your pd is very small, you should choose the small frames. You can \"try on\" the frames on our website.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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