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NieshoKaylor Time: 2021-09-17 15:47

Q: Are there frames that are compatible with thicker lenses? I ordered a pair that snapped at the bottom after a month, you guys sent me a replacement, and now a month and a half later THESE have also snapped in the same place! VERY unhappy with the quality of these frames! All I did was clean them both times!

A: Dear Niesho Kaylor， We are so sorry for this.Would you please take a photo of the glasses and send it to us ?

LeahBrinser Time: 2021-09-15 08:19

Q: Hello, My account says that my order was delivered on 9/13/21 but no package has been delivered. Can you check on this please. Thank you, Leah Brinser

A: Dear Leah Brinser, We have checked your tracking information and it shows that your package has been delivered in your mailbox. Would you please check your mailbox first ? And please don\'t worry, we promise that we will solve your problems. If you didn\'t find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. Please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

Phoebe Time: 2021-09-14 15:29

Q: How do i order frames only with lenses that have no prescription--i love the style and want to wear them with my contacts. I want the lenses to have anti-reflective coating...?

A: Dear Phoebe, Please choose single vision glasses and choose 0.00 as your sph value.

Pamela Bourque Time: 2021-09-14 11:16

Q: nehemiah $25.95 USD Green Cateye Unique Full-Rim TR90 Large Eyegalsses For Women From Wherelight Really want these if they are peacock blue teal. But when did the try on feature, they turned a bright royal blue. Do NOT want if that color! Please clarify

A: Dear Pamela Bourque, We would like to tell you that our try on feature is only available in one color. But we have the frames in many colors.

GaleFrances Time: 2021-09-13 11:22

Q: I have 15 pair of frames in my wishlist but it only shows me 5. How can I bring up the rest so I can decide which to purchase? Thank you.

A: Dear Gale Frances, Please make sure that you have logged in your account before you add the frames into your wishlist. If you didn\'t login, the frames will disappear.

AudreyWatkins Time: 2021-09-13 11:21

Q: My lens fell out of my glasses and I couldn't find it I was wondering could you send me another lens or would I just have to buy another pair of glasses

A: Dear Audrey Watkins, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

jeffreycarpenter Time: 2021-09-13 10:31

Q: Order # 22108281817590 x0146 This item was missing a few pearl embellishments. Can I get a replacement? I can send the damaged one back. It was like this when I unwrapped it. Thanks!!!!

A: Dear jeffrey carpenter, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

SonyaMiller Time: 2021-09-13 05:52

Q: One of my pairs of eye glasses broke yesterday and I would like to know how can they be replaced with a different pair? Please advise. Thanks

A: Dear Sonya Miller, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Penni Taylor Time: 2021-09-13 00:23

Q: My daughter sat on her glasses and the hinge has snapped, how can we get them fixed please?

A: Dear Penni Taylor, We are so sorry to hear this, please don\'t worry, we will help you. Would please tell us your order number ? Would you please take a photo of the glasses and send it to us ?

ElbaRosado Time: 2021-09-12 15:25

Q: One of the pairs I ordered broke. This is the second pair of the same frame I've ordered and they broke the same way. Can they be replaced? I've ordered over 75 pairs of your glasses and never had a problem.. please advise. Thank you

A: Dear Elba Rosado, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

RosanneRamirez Time: 2021-09-12 05:01

Q: It says bogo but can't fi d promo code

A: Dear Rosanne Ramirez, You can use the code : bogonew. Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses

BarbPetersen Time: 2021-09-11 21:08

Q: Hello I would like my bifocal set lower then standard - how do I request that prior to ordering?

A: Dear Barb Petersen, Please leave a note when you place an order on our website. Or, you can email us after you placed an order.

MariaSuncin Time: 2021-09-11 14:02

Q: I'm trying to add my PD but the it's not in the range to choose from therefore i keep rentering my prescription. HELP!!!

A: Dear Maria Suncin, If you can\'t add your PD, it means the frame is too big for you. It can\'t fit your PD. Please choose a smaller frame on our website. Thanks for your understanding.

PamelaStanberry Time: 2021-09-10 13:46

Q: I want cat eye shaped glasses with changeable clips. Do you have them

A: Dear Pamela Stanberry, We have clip-on glasses, here is the link: https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&scene=3&l=Clip-On But the color of the clips can\'t be changed.

GabrielleVigil Time: 2021-09-10 06:20

Q: After I submitted my refund request I noticed even more issues in glasses I had previously thought okay. Theres flaws in the lenses, color issues, so much

A: Dear Gabrielle Vigil, Please tell us all the issues in detail. We will help you. Please don\'t worry. You can send the photos of flaws to us.

jeffreycarpenter Time: 2021-09-09 11:42

Q: I justn got my order in and the pair with the pearl embellishment was missing some pearls....Help?

A: Dear jeffrey carpenter, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Regina Schmidlin Time: 2021-09-09 09:29

Q: I ordered 2 pairs of glasses on 9/2/21, but I don’t have any emails or info on them, can you please help? Thanks

A: Dear Regina Schmidlin, We have shipped your order. The tracking number is 9400116902368877825895. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877825895

cellablue Time: 2021-09-09 00:07

Q: Hello, I’ve just placed an order (#22109082348416) and I am not sure if you guys will adjust the PD for the progressives or if I was suppose to? I left the PD the same (63) for 1 single vision and 2 readers, plus the 1 progressive pair. Should I send a pic of prescription or will alter? Thank you for your help, MBrosnan FYI- There are 2 additional pairs with PD 64, but those are not in question

A: Dear cellablue， We will change your PD of reading glasses to 60. Please don\'t worry. But please fill in correct PD next time. Thank you.

NicolePettit Time: 2021-09-08 22:42

Q: I have nothing listed under axis for my left eye but I do have something listed for cyl. But I can’t leave it as “none” when entering my prescription. What should I put in that space that won’t mess up the prescription?

A: Dear Nicole Pettit, Would you please take a photo of your original prescription and send it to us ? We will help you.

YvonneWestlin Time: 2021-09-08 12:26

Q: Hello: Can you please let me know the status of my order #22108061325291? I ordered my glasses back at the beginning of August and am not able to get any information from tracking. Can you please let me know who is the carrier of my package? Thanks. Yvonne Westlin

A: Dear Yvonne Westlin, The the carrier of your package is DHL. Here is the link: https://ecommerceportal.dhl.com/track/. Your tracking number is CNDFY22108061325291

KarenDiFilippo Time: 2021-09-08 11:57

Q: My new glasses are not working for me. I can not see. I have pushed them up and down on my nose and cant find a sweet spot. Not sure what is the problem. Also, they do not look as I had hoped. They are nice quality but I feel foolish in them. I would like to order another style that is more conservative if you could refund these. I await your response and am hopeful you can help me out. Karen DiFilippo 214 W. Bay St. East Tawas, Mi 48730 THIS IS MY REAL NAME

A: Dear Karen DiFilippo, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ? And is it the first for you to use this prescription ?

ElizabethRuiz Time: 2021-09-07 19:38

Q: Unsure why USPS returned my order to sender. I have not moved and I have waited weeks to receive eye glasses. What address was used in shipping my order? I need a refund for the glasses if I am not going to receive them as soon as possible.

A: Dear Elizabeth Ruiz, The address in your order is 1278 Galleon Way San Luis Obispo CA 93405 US. Would you please tell us whether it is correct ? If it is wrong, would you please tell us your correct address ?

K Time: 2021-09-07 16:41

Q: Hi, How do I enter 1.00 magnification as a prescription. Just magnifiers. Also I am in Australia. Is the postage cost per pair of glasses or per order? Is their a maximum number of pairs per order? Thanks, Kel

A: Dear K, Please choose single vision glasses and choose +1.00 as your sph value. The shipping fee to Australia is $18.95

ChelseaShuten Time: 2021-09-07 14:53

Q: I received both pairs of glasses. One pair is perfect. I love them! The other pair was broken at the temple. I tested them a bit without the temple just to see how they look, and I noticed everything looked a bit warped. Sort of like a fish eye lens. If I return them can I get a different pair that may not be such an odd shape? (If not, I understand. They look great, the vision just isn't good in this pair)

A: Dear Chelsea Shuten, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us whihc one is broken ? Would you please take a photo of the glasses and send it to us ?

SandraLevine Time: 2021-09-07 12:58

Q: My glasses arrived with one lens out of the frames. I was able to put it in, but it keeps popping back out. Meanwhile, one of the crystals is missing from the frame.

A: Dear Sandra Levine, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Terry Ann Ann Sanker Time: 2021-09-07 11:04

Q: Hi. I've been reading your questions and answers. I see there are quite a few where the arms broke off or fell off of the glasses. Do you replace the glasses and the prescriptions if that happens? Does that happen often? I look forward to hearing back from you. Thank you. Terry

A: Dear Terry Ann Ann Sanker, If your frame broken, please contact us asap. We promise that we will solve the problem for you.

Jennifer Lomsnes Time: 2021-09-07 09:05

Q: Hello, I’ve just placed an order for 6 pair of glasses and entered the BOGO7 code and only received one pair of glasses for free. Can you explain why? Thank you.

A: Dear Jennifer Lomsnes, Please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses.

Kirsty Time: 2021-09-07 05:45

Q: Is it possible to order the xilla glasses with sunglass lens instead?

A: Dear xilla, Yes, you can choose a tint to make the xilla to be sunglasses.

AnitaCraven Time: 2021-09-06 00:28

Q: Hi, the arm of my Sims frame snapped off, is it possible to order a replacement arm? Thanks in advance for your help.

A: Dear Anita Craven, We are sorry to tell you that we don\'t sell replacement arm. Would you please place a new order on our website. You can buy a frame only and replace the lenses.

CarolSharma Time: 2021-09-05 15:33

Q: Several years ago I purchased the Jasmine frame and for an additional charge they were able to change my pupilary distance to 58, can that be done to the ones in my bag. Also, is there a prism on the AmiAmie frames and a PD of 58?? How do I check before I make a payment. Thank you!

A: Dear Carol Sharma, Which frame do you want ? We will check it for you. We only offer prism with single vision glasses.

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