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Consulting Servive Center

DebbieAnania    Time: 2021-08-26 08:41
Q: Trying to order the same script as last time. But it’s not correct on order form can you correct on our side for me?
A: Dear Debbie Anania, We checked your new order. The prescription is the same as last time.
DeniseMackey    Time: 2021-08-26 01:08
Q: Thank you so much Lizzy. I appreciate that so much! I will like that a lot. Thanks again! Sincerely, Denise Mackey
A: Dear Denise Mackey, You are welcome.
ZanellaRobins    Time: 2021-08-26 00:43
Q: Please provide me with your return email address. I tried to respond to an email, it was marked undeliverable.
A: Dear Zanella Robins, pur email address is service@mail-wherelight.com
ZanellaRobins    Time: 2021-08-25 23:30
Q: I’m trying to buy the Carola style glasses with the black frames. When I try to enter my PD which is 62, the lowest PD that can be entered is 65. Thank you for your assistance.
A: Dear Zanella Robins, Please choose other frame. The frame can\'t fit your PD. Thanks for your understanding.
Shawnti M    Time: 2021-08-25 15:45
Q: I have a coupon for free glasses and the coupon is not working. It says no product match.
A: Dear Shawnti M, Would you please tell us the coupon code ? We will help you.
DeniseMackey    Time: 2021-08-25 09:10
Q: I wanted to ask a question about my order was the color put on my sunglasses yet?
A: Dear Denise Mackey, What do you want to change ? We will help you.
CINDYFREED    Time: 2021-08-24 14:33
Q: Hello - I wanted to order sunglasses, but it doesn't show that progressive lenses are available. Do you have any sunglasses with progressive lenses?
A: Dear CINDY FREED, We would like to tell you that we don\'t offer sunglasses with progressive lenses. But you can choose progressive glasses and add a dark tint to make them to be sunglasses.
Stassia Clegg     Time: 2021-08-23 16:03
Q: Hi I’m about to order progressive lenses however my prescription has a VA reading of N5 for both eyes and I can’t find out whether this is required and there is no where to put these figures when I fill in the prescription for my chosen frames. Thanks x
A: Dear Stassia Clegg, Would you please take a photo of your original prescription and send it to us ? We will help you.
Amanda Nguyen    Time: 2021-08-23 14:45
Q: Hi I just received my order and the frames are way to big. What can I do about it
A: Dear Amanda Nguyen, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo by wearing the glasses and send it to us ?
HallieSanderson    Time: 2021-08-23 11:31
Q: My order has said "shipping label created" for 2 weeks straight. Will it ever actually get to USPS?
A: Dear Hallie Sanderson, Would you please tell us your order number ? We will help you.
Nadine    Time: 2021-08-23 01:33
Q: Hi, I was hoping to order non prescription with anti blue light lenses, is that possible? Every time I pick the blue lenses it asks for my prescription. Thanks
A: Dear Nadinem, Please choose 0.00 as your prescription.
Caryl Lacsina    Time: 2021-08-23 00:35
Q: I ordered medium sized glasses and they are too small for my face / aren't my preferred fit. Is there a way to exchange frames or would i just have to make another purchase?
A: Dear Caryl Lacsina, We will help you. Would you please tell us which pair is too small ?
ElizabethStathakopoulos    Time: 2021-08-22 15:26
Q: My order was cancelled, why? It said non payment , buy I did pay and the money was refunded the next day......why was my order cancelled? I want my order, please and I don't want to put in all details again
A: Dear Elizabeth Stathakopoulos, Please don\'t worry, we will help you. Would you please tell us the transaction ID ?
Anita Alfaro     Time: 2021-08-21 16:54
Q: Is it possible to return the glasses? They're to big for my face
A: Dear Anita Alfaro, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo by wearing the glasses and send it to us ?
JudyYork    Time: 2021-08-21 13:30
Q: how do you change the price from US to CAD while browsing?
A: Dear Judy York, We only charge USD.
Helen Kukowski     Time: 2021-08-21 08:49
Q: I recently ordered glasses and they are not showing up on my acct
A: Dear Helen Kukowski, It is under your another acct: mwlcrafteecreations@gmail.com
JacquelineFernandez    Time: 2021-08-20 22:38
Q: Trying to order glasses- and am informed "No Presciption". I have one!
A: Dear Jacqueline Fernandez, What can we do for you ? We will help you.
EmilyStark    Time: 2021-08-20 08:09
Q: According to your site my order shipped FOUR DAYS AGO and yet still hasn't been delivered to the post office. THE PACKAGE ISN'T SHIPPED IF THE POST OFFICE USPS HASN'T RECEIVED IT!
A: Dear Emily Stark, The tracking has been updated. You will receive it soon. In Transit, Arriving On Time -> Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877967168
Ramona Yarbrough     Time: 2021-08-20 07:39
Q: I purchased a pair of the Rainbow Mollie glasses & unfortunately the frames cracked after about a month. The frames were only $2.50, but the set cost about $50. Is there anything your company could do for me ? Maybe an account credit so that I could order a different style ? I am very careful with my glasses, but obviously this particular frame is not very strong. Thank you, Ramona
A: Dear Ramona Yarbrough, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
Jennifer Holwell    Time: 2021-08-20 01:26
Q: I ordered some glasses via standard shipping late last year and they arrived fine. I ordered some more again this week via standard shipping and today I’ve had an email asking for $12 more via paypal to do express shipping as you won’t do standard? Is this genuine?!
A: Dear Jennifer Holwell, Yes, we are so sorry for this. We can\'t ship your order via standard shipping now. Do you still want your order ? If you don\'t want the order, we can cancel it and refund the money to you.
Karla Guzman    Time: 2021-08-19 17:17
Q: do you accept debit card as a payment method? .
A: Dear Karla Guzman， Sorry, we don\'t. We accept credit card.
MistyFulton    Time: 2021-08-19 07:39
Q: I recently ordered glasses and sent pics of the frame because they were chipped up and have got no response about a refund.
A: Dear Misty Fulton, We are so sorry for this. We can remake the glasses for you. Would you please tell us if you can accept this ?
Nicole B    Time: 2021-08-17 19:30
Q: I recently ordered 8 pair of glasses. All we’re fine except 2 pair. They both had finger prints that will not wipe off. I would like to see if it’s possible to replace both pairs and what is the return address if this is a option. Thanks
A: Dear Nicole B, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
KendraDicer    Time: 2021-08-17 13:59
Q: I am not sure how to put my prescription in
A: Dear Kendra Dicer, What type of lens do you want ? Would you please take a photo of your original prescription and send it to us ?
CarolDarling    Time: 2021-08-17 11:26
Q: Hello. I sent an email a few days ago asking if No. (18908) Color (floral) was available in a Progressive lens fitting frame? I wanted to add additional information in that the Product Name is Hester. Thank you.
A: Dear Carol Darling, It is unavailable in Progressive lens. Please choose other frames. Thank you.
ReneeWatson    Time: 2021-08-17 07:49
Q: My shipping status hasn’t updated/changed since the 11th. Please advise. Tracking # 9400116902368877965201 and tracking # 9400116902368877965942 Thank you.
A: Dear Renee Watson, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility.Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.
MelanieMeece    Time: 2021-08-17 06:54
Q: question about PD - mine is 31, but not seeing that option, please advise and thank you!
A: Dear Melanie Meece, Please choose 62 as your PD. 31+31=62
HenriettaDodds    Time: 2021-08-16 05:38
Q: I LOVE my glasses but I can see a thing! I noticed that my prescription is not right. the "add 200" was left out. my order # is 82107201611369. Can I have it corrected please? How do we proceed to correct it? I thank you.
A: Dear Henrietta Dodds, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?
Amy    Time: 2021-08-15 17:11
Q: I have bought 7 pairs of glasses from you over the last 8 months. One of which I needed replaced because it had broken in an odd place after weeks of waiting they were replaced. Now I am having the same issue. My order number is 22011160915238. The Wadan black frames with flowers now broke in an odd place. I can send pictures. These glasses were my most expensive pair. Id like to see if I could either get them replaced or a refund? Amy Archuleta 720-212-8085 aarchul470@gmail.com
A: Dear Amy, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?
JailaSmith    Time: 2021-08-14 18:31
Q: Can I have the tracking number and order number and an estimation on how long it will take for me to receive them?
A: Dear Jaila Smith, We will email you a tracking number when we ship your order. Please don\'t worry. Your order numebr is 82108121809278
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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