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DeloresWilliams Time: 2021-01-03 06:32

Q: Hello, I’m trying to check out my order in the cart?

A: Dear Delores Williams, What can we do for you ?

LaKeshiaDavis Time: 2021-01-01 19:05

Q: I'm trying to order glasses and I keep getting this message: Product 1538 properties have changed, please choose again. What is it I need to exactly do?

A: Dear LaKeshia Davis, Please remove it from your cart and choose it again.

Sandgriel Cutwright Time: 2021-01-01 18:38

Q: Hello I have a quick question I say another pair glasses I would like to order but the pd started ad 70 and mines is 64 would that mess up my eyes if the pad if off a little bit

A: Dear Sandgriel Cutwright, Please choose smaller frames. This frame can\'t fit your PD.

RobinShine Time: 2020-12-31 07:00

Q: Hi Can I order transitional lenses with progressive lenses?

A: Dear Robin Shine, Yes, you can choose progressive lenses and choose photochromic tint .

ShiraCaswell Time: 2020-12-30 13:10

Q: Can the Mia come in regular glasses instead of sun glasses? Thanks!

A: Dear Shira Caswell, sorry, it can\'t.

Zoe Lawler Time: 2020-12-30 11:36

Q: When filling out my prescription it will not allow me submit 0 for add. I even sent a picture of my prescription but it still will not accept it. I do not have anything for add on my prescription.

A: Dear Zoe Lawler, if you don\'t have add, please choose single vision lenses, please don\'t choose multifocal lenses.

SarahHuey Time: 2020-12-30 10:48

Q: I got glasses in the mail. A little gem is missing. Do I get a new pair and return? I don’t feel like going through the whole process of returning but I also paid for them so......

A: Dear Sarah Huey, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

PaulaMathis Time: 2020-12-30 06:33

Q: Dear sir, I am just checking on my order. I see there has been no updates on the shipment since 12/23. I was wondering if you have any updates regarding the delivery. Thank you in advance for your prompt reply

A: Dear Paula Mathis, We are so sorry for the delay.Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

BPJefferson Time: 2020-12-28 17:48

Q: I'm trying to order glasses and it will not allow me to use my $10.00 cash coupon code or my 30% off coupon. I assume the $10.00 off is a birthday reward and i am not sure what the 30%voff is for

A: Dear BP Jefferson, You can only use one coupon in one order. And please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

Deborah linder Time: 2020-12-28 16:10

Q: Not sure how to read my prescription...I tried to put in information but when I tried to cyl it only gave me+0.50 not -0.50 Also it keeps asking for pd which i don’t know Please help me. Can I send you a copy of prescription... my number is +19175641688

A: Dear Deborah linder, Please send us a copy of your prescription, we will help you.

Elizabeth Moore Time: 2020-12-28 14:40

Q: I try to order but can't so what's wrong need to talk to someone I want to update my prescription plus buy some glasses. Thanks please

A: Dear Elizabeth Moore, We will help you. What can we do for you ?

HannahHollis Time: 2020-12-27 19:52

Q: What do I do if my prescription is wrong? I put it in correctly, I’m not sure if they were made incorrectly or if the prescription or PD I was given may have been incorrect? Can you help?

A: Dear Hannah Hollis, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your prescription and send it to us ?

Phyllis Surratt Time: 2020-12-27 17:31

Q: I ordered my glasses on 11/18/20 and i still ain't received my glasses the Id:82011181619546. I'm trying to locate my package and I'm unable. If there's anyway for you to let me know i would appreciate it. Thanks

A: Dear Phyllis Surratt, We are so sorry for this. We can remake the glasses for you and resend them to you. Would you please tell us if you can accept this ?

CarolynRoss Time: 2020-12-27 15:11

Q: Hi, I absolutely love your glasses. but my question is do I have to have a prescription to place an order. Can just order the single vision just for work.

A: Dear Carolyn Ross, You need to enter your prescription when you are placing an order.

angiesams Time: 2020-12-27 11:32

Q: Can I return glasses that are too small for my head?

A: Dear angiesams, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? Would you please take a photo by wearing the glasses and send it to us ?

HazelleGoodman Time: 2020-12-26 19:13

Q: Hello, I am interested in the glasses frame called Sheila. However, it appears to be only available in large and I need medium. I looked at several other frames and they were also only available in large. I would like to get the frame Sheila in medium. Can you help? Thank you

A: Dear Hazelle Goodman, We are sorry to tell you that the size of each frame is fixed. You can check the measurements detail ?

VetriceWoods Time: 2020-12-23 22:59

Q: This is my first time purchase glasses from this company praying everything goes well because I'm having a hard time figuring this out so my question is when I completed this task will I be able to go ahead and pay and how do I enter payment

A: Dear Vetrice Woods, What can we do for you ? We will help you.

DonnaHodges Time: 2020-12-23 06:21

Q: What does PD mean when entering prescription details

A: Dear Donna Hodges, Pupillary distance (PD) is the distance measured in millimeters between the centers of the pupils of the eyes. This measurement is different from person to person and also depends on whether they are looking at near objects or far away.If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

LaVerne Ingram Time: 2020-12-22 09:56

Q: I have just sent my glasses back at the post office today with a letter of what I want with the glasses I will be following these glasses and I said in the letter I will pay extra to get them correct and then possibly purchase more my number is 614-327-8356 please answer

A: Dear LaVerne Ingram, We would like to tell you that our factory is located in China. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. So we can\'t receive your glasses. We can offer you a $20 coupon to place a new order. Would you please tell us if you can accept this ?

MarisolFigueroa Time: 2020-12-22 09:23

Q: Hi there! The post office sent my glasses back due to wrong address. How can I get them back again? Order 82011291227020

A: Dear Marisol Figueroa, Would you please tell us your correct address ? We will help you.

BarbaraGunsten Time: 2020-12-21 11:20

Q: I spun the wheel and logged into my acct. This order was supposed to have included a free black (owl?) deco case. please include it and call me at 775.750.5550. Thankyou

A: Dear Barbara Gunsten, We will ship a black owl case with your order together. Please don\'t worry.

AliceGill Time: 2020-12-21 09:22

Q: In the Axis Os my prescription has 010. Would that be 10?

A: Dear Alice Gill, Yes, please choose 10.

ABradley Time: 2020-12-21 08:10

Q: I need help addressing issues with my order. Please email me. argurgelab@gmail.com

A: Dear A Bradley, Would you please tell us your order number ? And would you please tell us your problem in detail ? We will help you.

JesseniaZayas Time: 2020-12-21 05:46

Q: How do I enter my receipt?

A: Dear Jessenia Zayas, Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

ericastandridge Time: 2020-12-19 22:50

Q: I’m trying to check out but it is not letting me. It keeps saying choose other glasses

A: Dear ericastandridge, We would like to tell you that you can only choose one $2.95 glasses in one order. Thanks for your understanding.

SarahDoyle Time: 2020-12-19 09:05

Q: I am having such a hard time locating my package. Could you please tell me what carrier you used. And where it was shipped from. Thank you so much. I think the problem is with the carrier.

A: Dear Sarah Doyle, We use USPS. The tracking shows that Your item departed our USPS facility in FAYETTEVILLE NC DISTRIBUTION CENTER ANNEX on December 15, 2020 at 7:04 pm. The item is currently in transit to the destination. Would you please wait a few more days ?

Patricia Hayes Time: 2020-12-18 18:54

Q: How can I track my order

A: Dear Patricia Hayes, Would you please tell us your order number ?

India Time: 2020-12-17 20:41

Q: Why does it say it was paid to a Chinese company ? Just making sure this is a legit business.

A: Dear India， We would like to tell you that our factory is located in China. Thank you.

Lindsay Time: 2020-12-17 10:43

Q: Hello, can you help me with tracking my order.

A: Dear Lindsay, We have shipped your order. The tracking number is 9405511108296429826086. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9405511108296429826086

LisaStrickland Time: 2020-12-17 10:26

Q: I would like to purchase the heart shaped valentina frames but the website will not let me enter my prescription. Why are these not available for prescription lenses?

A: Dear Lisa Strickland, We are so sorry for this. This frame is sold as frame only.

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