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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.

Consulting Servive Center

FausatOke    Time: 2020-11-06 06:16
Q: I am not able to buy the cateye glass case, I could not add it yesterday, been trying again today.Cannot add it to my cart, had to finish my transaction yesterday without it
A: Dear Fausat Oke , Which frame do you want ? Would you please send us a picture. We can change the frame for you. Do you want us to change it ?
MarilynCorrra    Time: 2020-11-05 07:51
Q: Greetings to know the status of my order #82010301455062 order
A: Dear Marilyn Corrra, We have shipped your order. The tracking number is 9400116902368877812239. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877812239
AnaRegalado     Time: 2020-11-04 23:19
Q: Can you please let me know when my order will sent? Thank you very much Order 22010271224473
A: Dear Ana Regalado, We have shipped your order. The tracking number is 1Z00F5V50445408220. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50445408220&requester=WT/trackdetails
marquitanorman    Time: 2020-11-04 22:13
Q: I am a returning customer and I just got my new prescription today. I am trying to order 3 pairs of glasses but having a problem entering my information. my prescription is almost as my 2019 unfortunately your new format does not let me enter my P.D. 34.5 which is the same as last year... I wanted glasses for the sale.... and some new please Help me!
A: Dear Marquita Norman, If you can\'t fill in your PD. That means the frame is too big for you. It can\'t fit your PD. Please choose smaller frames. Thank you.
Laurie Knowley    Time: 2020-11-03 13:38
Q: What is a pd? I don’t see it on my script
A: Dear Laurie Knowley, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
AnnaJones    Time: 2020-11-03 13:04
Q: Trying to order a gift...the prescription says for sphere...P1...what do I enter? I have all others measurements...thank you
A: Dear Anna Jones, We would like to tell you that SPH and PL mean 0.00. Please choose 0.00. Thank you.
Renee    Time: 2020-11-03 06:38
Q: Do your prescription lenses include any UV coating or protection? I don't see any choice to add it. Do your photocromatic lenses include any UV protection?
A: Dear Renee, All our lenses include UV coating. Photocromatic lenses include UV protection too. Thank you.
angelasanford    Time: 2020-11-03 04:06
Q: hi there, i was charge the full pric withot discounts will i be receiving them back
A: Dear angela sanford, We would like to tell you used the midbogo discount. The orginal cost of your order is 89.59, and we only charged you $62.69. Please don\'t worry. Thank you.
DeborahScalf    Time: 2020-11-02 19:08
Q: My order has been shipped, but tracking still says only the label has been printed and waiting for order. Any info is appreciated.
A: Dear Deborah Scalf, We would like to tell you that we have shipped your order, but the tracking has not been updated. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Please don\'t worry.
ShawnSteele    Time: 2020-11-02 10:28
Q: Is it possible to use my eye insurance to purchase your glasses?
A: Dear Shawn Steele, Sorry, we don\'t take insurance.
MitchellQuarles    Time: 2020-11-02 05:50
Q: my frames are too tight on the right side and hurt my ear after a couple hours or wearing I went to optometrist they said frames are plastic and cant be adjusted to loosen.... ANY IDEAS HOW TO FIX THIS?
A: Dear Mitchell Quarles, We are so sorry to hear this, please don\'t worry, we will help you. Would you please tell us your order number ? And would you please tell us which frame is too tight ?
AllenMo    Time: 2020-11-01 18:56
Q: my prescription is a progressive's vision. Can I order it with this frame? Allen mosias04@yahoo.com
A: Dear Allen Mo, Which frame do you want ?
HimadriChawda    Time: 2020-11-01 11:42
Q: My PD is 61. Is it okay to order frames that range from PD value 64-80?
A: Dear Himadri Chawda, Although the three-millimeter error has little effect, we don’t recommend it.
Jordahana     Time: 2020-11-01 11:33
Q: If I purchased glasses from you can I send them back to get my prescription put in them
A: Dear Jordahana, We are sorry to tell you that our factory is located in China. It is hard to ship them back. We found that you placed a new order. We will ship your order as soon as we can. Thanks for your understanding.
Zoe    Time: 2020-11-01 11:14
Q: Hello, Are You sending to europe? Belgium, ot be excact. I want to order with the Halloween code but frist want to make sure You send to belgium. Thanks in advance Zoe
A: Dear Zoe, yes, we can send to belgium. We will email you a tracking number when we ship your glasses.
Kathleen Morse    Time: 2020-11-01 07:25
Q: Do you have the lenses that make it look sunny all the time?If so can you show me. Thanks Kathleen
A: Dear Kathleen Morse, Do you mean that you want sunglasses ? If so, you can choose dark lenses tint.
DawnWilliams    Time: 2020-10-31 19:29
Q: hello the address selected on my recent order is incorrect. 22010311916227 order number) Can someone please assist me with this issue? correct add Pamela Mercer 1 Dunsinane Dr Apt F Nottingham Md 21236
A: Dear Dawn Williams, We changed the address for you. It is correct now. Please don\'t worry.
Anna A Bennett     Time: 2020-10-31 13:58
Q: How long would it take to ship to Belize
A: Dear Anna A Bennett, Please choose UPS Express shipping. It will take 12-20 days to ship to Belize.
SherrieWilliams    Time: 2020-10-31 13:21
Q: My prescription does not have a PD value, how can I order?
A: Dear Sherrie Williams, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.
Dawn    Time: 2020-10-31 12:29
Q: Can I get lenses with blue light block but with no prescription?
A: Dear Dawn, yes, you can choose blue light block and choose 0.00 as your prescription.
EricAbernathy    Time: 2020-10-30 23:54
Q: I have made an order 2 glasses is it going to be sent within 7 days?
A: Dear Eric Abernathy, You ordered tinted glasses. It will more time than normal. Please don\'t worry, we will email you a tracking number when we ship your order.
Joann Wylie    Time: 2020-10-30 23:53
Q: Can I email my prescription to you
A: Dear Joann Wylie, Yes, you can email your prescription to us.
Crystal Duhart     Time: 2020-10-30 23:28
Q: I ordered 2 pair of glasses and forgot to and tint. Is there a way to add a tint onto a lens after it is made?
A: Dear Crystal Duhart, We are sorry to tell you that we can\'t add a tint after it is made. Would you please place a new order on our website ?
Ernestina Madrigal     Time: 2020-10-30 22:32
Q: How can I track my order. I haven’t gotten any updates. My order number is 2042558258
A: Dear Ernestina Madrigal, We have shipped your order. The tracking number is 9400116902368877848160. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877848160
Alese    Time: 2020-10-30 13:18
Q: Do you have actual photos of your lenses tint selection? It would be very helpful to see what the tints look like on actual lenses.
A: Dear Alese, Which tint do you want to see ? We will help you.
MorganJobe    Time: 2020-10-30 07:06
Q: Where can I find my tracking number ? I’m so eager to get my glasses !!!!
A: Dear Morgan Jobe, The tracking number is 1Z3X6F460450976787. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460450976787&requester=WT/trackdetails
ErinDeStefani    Time: 2020-10-29 21:15
Q: the glasses wont let me select the correct number for my pd of 31.5 and 32.5 why?
A: Dear ErinDeStefani, Which frame do you want ? We will check it for you.
Ginette    Time: 2020-10-29 19:50
Q: Hi, I would like to know if your sale BOGO include the prescription or only the frame for the second pair. Thanks.
A: Dear Ginette, BOGO include the prescription. Thank you.
Maria AnnaGradishar    Time: 2020-10-29 18:33
Q: Hello will you give me an update of my order please ?
A: Dear Maria Anna Gradishar, We have shipped your order. The tracking number is 1Z3X6F460451902354. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z3X6F460451902354&requester=WT/trackdetails
Kourtney    Time: 2020-10-29 17:14
Q: Can you guys make glasses with an add power of +0.75
A: Dear Kourtney, Sorry, we don\'t offer add power of +0.75.
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