Buy Prescription Glasses Online at Affordable Prices

MyasiaFlorant Time: 2020-09-29 12:56

Q: Can I use two discount codes for one order?

A: Dear Myasia Florant, You can only use one code for one order. Thank you.

Katarzyna Mroz-Spasik Time: 2020-09-29 10:12

Q: Hi I bought few pair of glasses from you and very happy with them untli the last one order. The frame is perfect but lenses moving around, very badly fitted. I'm afraid werying it as the glass can go out in any moment. I hope you could help with it. Another pairs (I bought 8 all together for me and my daughter) are perfect. Thank you in advance Katarzyna

A: Dear Katarzyna Mroz-Spasik, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

KatieHill Time: 2020-09-29 08:41

Q: When trying to select lenses it keeps asking me to select the ADD value but my ADD value is 0.00 I'm not sure what I'm doing wrong.

A: Dear Katie Hill, if you don\'t have ADD value. Please choose single vision lenses.

Cheryl Time: 2020-09-29 08:26

Q: Hello,I'm sorry?? I took my script picture,now I don't know how to send it,I have No computer,I can text or email??

A: Dear Cheryl, Yes. Please take a photo of your prescription and email it to us. Thank you.

MelindaStone Time: 2020-09-29 08:24

Q: What if my pd isn’t right

A: Dear Melinda Stone, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Linda Maida Time: 2020-09-28 19:57

Q: Bogo5 nor fall gives me the buy one get one price

A: Dear Linda Maida, please don\'t choose discounted glasses. All coupon codes could not be applied to discounted glasses and accessories.

IxchelPrieto Time: 2020-09-27 17:56

Q: I’m trying to get the right fit for me. Can you assist

A: Dear Ixchel Prieto, Which frame do you want ? We will help you. Would you please describe your problem in detail ?

BonnieDales Time: 2020-09-27 13:43

Q: I am trying to order.another paid but it doesn't seem to have saved my prescription. You have it on file fir my last order. What do I do

A: Dear Bonnie Dales, Do you need us to send you the picture of your prescription ?

ElizabethPatterson Time: 2020-09-27 08:35

Q: I had to cancel an order and then re-order with a credit card reserved for medical expenses. I see the original order charged to my credit card, when can I expect to see the credit? I see the original order has been deleted from my WhereLight account.

A: Dear Elizabeth Patterson, please don\'t worry, we will cancel your order #2200926210847 and refund you.

AmberMixson Time: 2020-09-26 17:31

Q: Hello, How do measure the appropriate frame size for your face? Thank you, Amber Mixson

A: Dear Amber Mixson, you can check the measurements of each frame on our website.

Tamara Oosterloo Time: 2020-09-25 03:10

Q: Hii, I have just ordered a few glasses with the PayPal account of a family member. However after paying I can't find my order in my account information. Paypal shows us that the order is payed for. The family member that payed does have a receipt in the mail from paypal but no mail/order confirmation from Where light. Neither did I get an order confirmation as the account holder on wherelight. Might the confirmation email be a bit late or did something go wrong with our order? Thank you in advance and kind regards, Tamara Oosterloo

A: Dear Tamara Oosterloo, Please don\'t worry, your order number is 82009250237391. Your order is in processing.

CarrieYaw Time: 2020-09-24 19:56

Q: We ordered 2 pair of glasses for my daughter a few months ago. She has not been able to wear them because they give her headaches. Is there anything we can do?

A: Dear Carrie Yaw, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your daughter\'s prescription and send it to us ?

TaylorPressley Time: 2020-09-24 16:59

Q: Under CYL my perscription say SPH instead of a number

A: Dear Taylor Pressley, Sph means 0.00, please choose 0.00 as your CYL value.

NancyKimball Time: 2020-09-23 12:56

Q: The red frames and prescription lenses will not let me put 60 in the pd section so I can order them

A: Dear Nancy Kimball, Which frame do you want ? Would you please tell us the frame name ?

TAMi FAWCETT Time: 2020-09-23 11:18

Q: What is A PD

A: Dear TAMi FAWCETT, We would like to tell you that if you don\'t know the PD, You have rights to contact your doctor/optometrist to get the accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Jamie hesler Time: 2020-09-23 06:48

Q: I want a pair of glasses with blue light protection but I don't need them prescription. How do I get a pair without needing a prescription?

A: Dear Jamie hesler,Please choose blue light lenses and choose 0.00 as your precription. You can leave a note to tell us that you don\'t need prescription.

ElviaScott Time: 2020-09-21 17:27

Q: I recently ordered some glasses and I made a mistake on the order of lenses (as far as the prescription). They are too strong. How can I erectify that? Am I able to send them back for the correct prescription?

A: Dear Elvia Scott, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

Shirley Croley Time: 2020-09-21 16:51

Q: Do you guys repair Glasses that I have purchase from you? Because I have a few that are broken? The arms broke off on 3 pairs. And the other one split apart on the one I really like!

A: Dear Shirley Croley, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take photos of the glasses and send them to us ? Would you please tell us the order number ?

TyanaAgnew Time: 2020-09-21 16:50

Q: I recieved my glasses, but they have the wrong prescription. I changed it and even triple checked to make sure it was right before I ordered, but they showed up wrong, what do I do?

A: Dear Tyana Agnew, We checked your order. You ordered one frame and one pair of prescription glasses. Do you mean the glasses have the wrong precription ?

Cherita Jo Martina Time: 2020-09-21 15:16

Q: I got glasses in May & the left arm screw apparently had been inserted at an angle. The arm is not secure & is on the verge of coming off. Is there a replacement policy?

A: Dear Cherita Martina, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

AlexIzenberg Time: 2020-09-20 14:08

Q: Hello.... We just put in our order last night, about 10 hrs ago. Is it possible to make a change to the order? # 2200919230748 thank you, Alex 8184219808

A: Dear Alex Izenberg, What do you want to change ? We will help you.

BettyMclean Time: 2020-09-20 14:02

Q: I ordered glasses today. My order said tortoiseshell but I ordered blue glasses. Is that right the way it is listed. My order no. is 2200920135602.

A: Dear Betty Mclean, Do you mean that you want the frame Riggs in color bule ? But we only have it in black and tortoiseshell. What do you want to change(https://www.wherelight.com/wl/GetInfo-1609.html?c=black&from=product) ? We will help you.

Connie Olalusi Time: 2020-09-19 19:33

Q: Can frame only orders be converted to prescription by my eye doctor?

A: Dear Connie Olalusi, We would like to tell you that you need to contact your doctor to confirm this.

Karima Alexander Time: 2020-09-19 14:22

Q: Again my email address is royalki77@gmail so I can’t see any thing sent to royalku77@gmail

A: Dear Karima Alexander, the email in your order is royalki77@gmail.com We will send you a tracking number to your email (royalki77@gmail.com)when we ship your order .

Karima Alexander Time: 2020-09-19 14:20

Q: My correct email is royalki77@gmail NOT royalku77@gmail.com also I need to know the status on my glasses

A: Dear Karima Alexander, the email in your order is royalki77@gmail.com We will send you a tracking number to your email (royalki77@gmail.com)when we ship your order .

SharonOBrien Time: 2020-09-19 12:52

Q: Hi I am a new customer. Order number 2200918024554. Ordered 4 pairs of glasses. Did not receive an email confirmation or nothing? Do you email this and also how do track the order? Will I be sent a consignment number when parcel is dispatched? Thank you.

A: Dear Sharon OBrien, the email address in your order is hello@livebreathetravel.nz , so we will send info to this email.

TerriPotts Time: 2020-09-19 12:48

Q: The arm of my Mathilda glasses is broken. Is it possible to just order the frame! Or is there another frame that would fit the lenses, please let me know.

A: Dear Terri Potts, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

Conswella Thomas Time: 2020-09-19 08:35

Q: We’re are (2) pair of glasses you’ll have bad review please tell me when mine are coming

A: Dear Conswella Thomas, You will receive your order soon. The tracking number is 9400116902368877822733. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877822733

ShannonPayne Time: 2020-09-19 08:24

Q: I received my latest order yesterday and one of the frames the part that goes around your ear and attaches to the front is not fitting together. there is a gap which causes the glasses to fit improperly on my face. I have tryed tight the screw. Also adjusting the fit but it is just uncomfortable and seeing out of the glasses is comprised. Thank you

A: Dear Shannon Payne, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

HOPE Time: 2020-09-18 15:18

Q: I want to order 3 pairs of reading glasses strength 1.25. I can’t figure out how to do that. Please advise. Or please send a number so I can order by phone. Thank You.

A: Dear Customer, please choose single vision reading lenses and choose +1.25 as your sph value. Please fill in your PD value and keep other values as 0.00.

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