Buy Prescription Glasses Online at Affordable Prices

RobinCurtis Time: 2019-08-14 08:44

Q: Okay. So when would my last pair be shipped? They are finished. Just wondering why they weren’t shipped with this set.

A: Dear Robin Curtis, we would like to tell you that your order has been shipped out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z70F1A40445991326&requester=WT/trackdetails You will receive it within 3-7 business days.

Belinda Time: 2019-08-13 20:48

Q: Hi! My sister and I are trying to get the same glasses but each have a different prescription. How can I add the glasses with two different prescriptions? Please help!

A: Dear Belinda, we would like to tell you that you can choose different color of the same frame and leave a note in the Additional Note , then tell us the correct color. We will change it for you.

ChristinaFernandez Time: 2019-08-13 12:45

Q: I wasn't finished giving my prescription before it generated the email

A: Dear Christina Fernandez, please don\'t worry. Would you please take a photo of your original prescription which contains PD value and attach it in the email? We will check it for you.

ChristinaFernandez Time: 2019-08-13 12:43

Q: My prescription isn't written using the same format as you provide. it is as follows: OD:+0.00 20/20 OS:-1.50 20/25+ Near add +2.25near Inter add:+1.25 computer 27-28"

A: Dear Christina Fernandez, please don\'t worry. Would you please take a photo of your original prescription which contains PD value and attach it in the email? We will check it for you.

PaulineRoyster Time: 2019-08-13 07:02

Q: I received my glasses, they are perfect well worth the wait. thank you for having a great product

A: Dear Pauline Royster, thank you so much.

Muhn Time: 2019-08-10 08:07

Q: How long does it take to get glasses from the order to me in Florida. USA?? Thank you

A: Dear Linda, we would like to tell you that the process time is Lens Type Process Time Single-Vision - Regular RX. 3 business days Single-Vision - Strong RX. 5 - 7 business days MultiFocal(progressive) 5 - 7 business days Prescription Sunglasses 5 - 7 business days The shipping time of Economy Delivery is 10-17 business days. The shipping time of Business Express Time is 3-7 business days.

MarQuetaHolmes Time: 2019-08-09 08:22

Q: Re: 81908041211097 2019-08-04 Hello, May I know the status of my order 81908041211097 2019-08-04 Thanks

A: Dear MarQueta Holmes, we are sorry for the dealy. We have checked your order and we would like to tell you that your order is to be finished. We will ship your order next week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

PaulineRoyster Time: 2019-08-09 05:54

Q: 2nd time asking where are my glasses it's been almost been 2 months

A: Dear Pauline Royster, we are sorry for the delay. We have checked it for you and we would like to tell you that we have shipped your order out. The tracking number is 1Z70F1A40452626421. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z70F1A40452626421&requester=WT/trackdetails You will receive your package soon.

Shenerica Arrington Time: 2019-08-06 20:12

Q: Hi I don't know my PD but I have my prescription from my doctor, are you able to use that to give me the lenses I need?

A: Dear Shenerica Arrington, yes, we will help you.Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

EmilyWorsham Time: 2019-08-05 10:50

Q: My Rx also has Int. Add....are you able to accommodate that?

A: Dear Emily Worsham, would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

YatishaLad Time: 2019-08-04 11:16

Q: Hello. With regards to order number: 81905060524458 - the red pair of glasses are bent wonky not straight and I cannot wear them - they are not aligned onto my face. Please refund

A: Dear Yatisha Lad, would you please take a photo of the glasses and attach it in the email so that we can check it for you first ?

Dalene Nelson Time: 2019-08-02 14:35

Q: I keep trying to order a pair of glasses and it won’t let me put my P D in which is 63. What do I do

A: Dear Dalene Nelson, if you can not fill in your PD, that means this frame can\'t fit your small PD, we suggest you to choose a smaller frame instead. Thank you for your understanding

ChristaMaddox Time: 2019-08-02 12:55

Q: I would like to order progressives with an add of +1.25 and a prism of 0.5 out on both eyes. Is that possible? Thank you!

A: Dear Christa Maddox, would you please send us a photo your prescription ? We will check it for you. Our email address is service@mail-wherelight.com

DeshemaBridges Time: 2019-07-31 11:47

Q: I have a progressive lens, why can't I order any of the glasses?

A: Dear Deshema Bridges, we found that you have placed an order. Would you please tell us your problems in detail? Please don\'t worry. We will hel p you.

KyshaGary Time: 2019-07-31 08:42

Q: I ordered a pair of glasses last night but I entered a incorrect number for one of the areas. How can I get this corrected.

A: Dear Kysha Gary, please don\'t worry. Would you please tell us which one you want to change? We will change it for you.

AngelHenderson Time: 2019-07-29 07:23

Q: I ordered a pair of glasses and would like to reorder the same pair but now it’s saying the PD won’t work but I used the same one on the previous order.... how can I just reorder the glasses I had?

A: Dear Angel Henderson, we would like to tell you that you can choose 70 as your PD, then fill your correct PD in the Additional Note. We will check it for you.

Madeline Time: 2019-07-29 04:02

Q: Hello! I am having a frame replaced because the prescription was not correct when it arrived, when should I expect it to arrive now? It says on the order it's been in checking now for almost a week now. Also, do I need to send back the pair of glasses that it's replacing? Thank you!

A: Dear Madeline, we are sorry for the delay. We have checked your glasses. We would like to tell you that your glasses are finished. We will ship your order out immediately.When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Nicole Time: 2019-07-27 15:05

Q: Can you relense a pair of frames I already have?

A: Dear Nicole, sorry. We don\'t understand your meaning. Would you please tell us your question in detail?

Audrey Time: 2019-07-26 06:47

Q: Hello, I would like to order the Wren aviator glasses with non prescription lenses, but I do not see that as an option. Could I please have some assistance. Thank you

A: Dear Audrey， we would like to tell you that you can choose frame only. We will make the frame#Wren with non prescription lenses.

Grace Cortes Time: 2019-07-20 16:19

Q: HI I HAVE THE PRESCRIPTION AND I DONT KNOW HOW TO READ IT PLEASE HELP I WANT TO PURCHASE, THANK YOU.

A: Dear Grace Cortes, would you please send your prescription to us? we will help you. our email address is service@mail-wherelight.com

Chloe Time: 2019-07-20 09:47

Q: Do you sell polycarbonate lenses?

A: Dear Chloe, we would like to tell you that our lenses are all resin lenses.

ElizabethButta Time: 2019-07-19 08:03

Q: I noticed that on some listings the lens bridge and temple measurements are visible on the arm of frames in the photos but those numbers dont match the frame details. On SN 97551 in the photo you can see the lens bridge and temple listed as 55,22 and 145 but on the details its listed as 49,22 and 137. Which numbers are right? If it doesn't match the frame details listed, would they be deemed as defective? This is an issue that I noticed on almost every pair where I can see the measurements.

A: Dear Elizabeth Butta, we would like to tell you that the measurements on the arm of frames are marked by the frame producer, the measurements of the frame details are measured manually measured by our employees. The measurements of the frame details are more accurate. Please don\'t worry about it.

Kate Time: 2019-07-18 05:04

Q: Do you do the progressive prescription? How long to ship to New Zealand please?

A: Dear Kate, we would like to tell you that we make progressive prescription. And the processing time is 10-15 days. And if you choose Economy Delivery, the shipping time is 15-25 days. If you choose Express Delivery, the shipping time is 5-7 business days.

HannahMathews Time: 2019-07-17 09:07

Q: I don't understand how when I submitted my order it asked me for all the numbers for my prescription as well as my PD and Lenses type and thought all would be fine yet it seems every day I get emails asking me to confirm this information by attaching my prescription and PD number. I would not have put all the effort into the original order on the site if I thought I would have to keep confirming each thing I placed in the order via email. I will not be ordering from here again.

A: Dear Hannah Mathews, we are sorry for all the inconvenience brought to you. we care about your health. We want to reduce your loss and want you to receive the suitable glasses. So we need to confirm repeatedly. If we disturbed you, we are so sorry for this. We are sorry that we didn\'t give you a good shopping experience. Thanks for your patience. We will process your order immediately.

CandaceSams Time: 2019-07-16 15:40

Q: I really love your frames. Unfortunately, I can't purchase because I only use readers. I cannot enter the power of the reader I need without putting in a pupillary distance and I don't need a PD for readers.

A: Dear Candace Sams, we would like to tell you that you can choose single vision reading lenses and fill your Sph. Then you can choose 65 as your PD.

DonnaEnkey Time: 2019-07-15 20:19

Q: What is included in the 'premium lens coating'?

A: Dear Donna Enkey, we would like to tell you that it consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

FarahJohnston Time: 2019-07-15 20:01

Q: What is the premium coating exactly? Is it just a scratch resistant coating or is it oleophobic as well?

A: Dear Farah Johnston, we would like to tell you that it consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

Noileen Time: 2019-07-14 23:58

Q: Hello, i would like to order glasses with the correct lenses for my eye sight. Do you do them? thank you in advance,

A: Dear Noileen, yes, we can make the glasses with prescription lenses.

CarmenMurray Time: 2019-07-14 09:20

Q: I ordered 3 pairs of glasses today. I paid with a debit card through PayPal. I looked at my debit card account and it charged me twice for my order. On my PayPal account it only says it charged me once. I need a refund for the second time it charged me.

A: Dear Carmen Murray, we have checked our paypal and we would like to tell you that we charged you once. Would you please take a screenshot and attach it in the email? Or you can contact your bank first.

ChristieHawkins Time: 2019-07-12 15:18

Q: I ordered 4 pr forgot to put in coupon code. after I paid. can I get credit or what can you do?

A: Dear Christie Hawkins,please don\'t worry. would you please tell us your coupon code first?

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee