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ThelmaJones Time: 2019-10-14 11:08

Q: Trying to track my glasses please help.

A: Dear Thelma Jones, we are sorry for the delay. We would like to tell you that we will ship your order out on Thursday. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Ofelia Chemidlin Time: 2019-10-13 15:39

Q: Hi, I am mostly farsighted, so I just need to be able to have glasses that are for reading. I want to order sunglasses that are listed as single vision. My prescription, the doctor added +1.50 to each eye. Can I just leave those out for reading glasses or is that part of my reading prescription? I can send a photo of prescription if you require that. Thanks!

A: Dear Ofelia Chemidlin, would you please take a photo of your original prescription and attach it in the email ? We will check it for you.

Andrea S Time: 2019-10-12 23:06

Q: I was curious if there was an estimate of when my order wpuld be shipped out? Its been a while and i paid for express shipping. Thanks

A: Dear Andrea, we are sorry for the delay. We have checked your order and we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Misha Webb Time: 2019-10-12 14:19

Q: I entered the coupon code bit when i purchased it did not subtract the discount from the price.

A: Dear Misha Webb, we are sorry to tell you that if you chose a discounted frame, the coupon can not be used in this order.

Taneesa Harris Time: 2019-10-12 12:11

Q: Can my insurance cover the cost of my glasses?

A: Dear Taneesa Harris, we are sorry to tell you that we can only offer you a receipt.

LidaRodriguez Time: 2019-10-11 18:14

Q: Hi, I would like to know if the frame description it said that the range of the PD is from 58-80, why don't let me put a 60.

A: Dear Lida Rodriguez, We are sorry to tell you that if your sph is positive, the minimum PD of the frame which is marked on our website should be added 5. So you need to choose the minimum PD which is marked on our website is 55.

Patricia Time: 2019-10-11 15:20

Q: I am trying to order glasses but it doesn't allow me to add my correct PD the way it was given to me. And I have an Add # but it is in the middle of the right and left.

A: Dear Patricia, please don\'t worry. Would you please take a photo of your prescription and attach it in the email ?

Neffie Time: 2019-10-11 12:58

Q: Hi I have submitted a new customer review with a photo and message but have not received coupon in return.

A: Dear Neffie, we would like to tell you that if you submitted a new customer review with a photo on our website, we don\'t offer $5 coupon now. But we will add the points to your account.

Sharon Time: 2019-10-10 06:49

Q: My PD is 53, every time I try to select lenses, this PD is grayed out and I can't select. How do I select my prescription with a 53 PD?

A: Dear Sharon, You can click this link to choose small size frame : https://www.wherelight.com/PrescriptionGlasses.php?&glass_type=1&size=1&from=list

Barbara Bolding Time: 2019-10-07 18:51

Q: I can not find the pd info on my prescription. Can you help. Thanks

A: Dear Barbara Bolding, would you please send us a photo of your prescription so that we can check it for you ?

JuanitaLee Time: 2019-10-06 07:50

Q: I am trying to save my new prescription, and I do not have an "Add" value on my prescription and the site will not allow me to choose none. Is the an error on my prescription or with the site?

A: Dear Juanita Lee, Would you please take a photo of your original prescription which contains PD value and attach it in the email? We will check it for you.

Tammy Time: 2019-10-05 19:25

Q: Hi im using reading glasses or to see more better close can i get glasse but with the blue light? I wanna order but im not sure how

A: Dear Tammy, we would like to tell you that you can choose bluelight protection lenses and fill your prescription.

JihonaBoney Time: 2019-10-05 05:47

Q: I just seen the email, Thankyou and Disregard the last text

A: Dear Jihona Boney, you are welcome.

JihonaBoney Time: 2019-10-05 05:44

Q: Hello, I having a very bad experience I wanted my glasses delivered to my PO Box but the company could not do that. So I received an email for a change of address, I replied to the email with a home address and it's been two days and I haven't received any response back and my package hasn't been shipped even though I paid for express shipping, HELP Please

A: Dear Jihona Boney， we would like to tell you that we have changed your address and sent the email to you. You can check your email.

lexibugg Time: 2019-10-04 16:41

Q: i'm wondering, i want the CARI SN: LM6618 but the highest diopter is -5.00 and i need -6.50. can we custom order this even if at an additional cost? i really love these glasses and i do know the lens will be thick

A: Dear Lexi Bugg, we are sorry to tell you that we can not do this for you because the shape of the frame is very special.

magdalenagarrido Time: 2019-10-04 14:11

Q: Hi! I’ve got a prescription but I don’t know how to put the data in the order. Please can you help me to choose the right one? Thank you very much

A: Dear Magdalena Garrido, Would you please take a photo of your original prescription which contains PD value and attach it in the email?

Jennifer Time: 2019-10-03 17:17

Q: I am trying to fill in my PD, however it won’t let me choose my number (58) as it’s all greyed out.... how can I order glasses if it won’t let me fill in my number?

A: Dear Jennifer, we are sorry to tell you that if you can not choose your PD, we suggest you to choose other smaller frame.

Paige Time: 2019-10-03 07:53

Q: Can I try on glasses before I buy them? If so, how do I do that? And do I pay to ship them back to you?

A: Dear Paige, we would like to tell you that you can use the function of the \"try on\". And we are sorry to tell you that we don\'t suggest you to return the glasses to us.

vesnamakaric Time: 2019-10-02 23:47

Q: Hello! I would very much like to by from your page but you don't deliver to my country. Why? ???????? Is there any chance that you will in near future? I adore your colourfull frames an I'm so sad that I can't have them.

A: Dear vesnamakaric, where are you located ?

Pamela Falconer Time: 2019-10-02 18:25

Q: I ordered classes and have not received them yet. How long will it take

A: Dear Pamela Falconer, we have shipped your order, the tracking number is 9400115902368877229627. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877229627

CherylMorriston Time: 2019-09-30 22:14

Q: Hello - Order #2190930221049 My paypal address is set to Livingston, California (default address) but my order here on the site says San Francisco, California. Please update to: Cheryl Morriston 1046 Olds Ave Livingston, CA 95334 (important, I'm not at my home) Thank you!

A: Dear Cheryl Morriston, we have changed it, please don\'t worry about it.

KellyFellin Time: 2019-09-28 07:59

Q: I’ve ordered a few pairs of glasses and I feel like my prescription is a tad off and i had a hard time understanding some of the lingo when filling out the form for prescription, can I email you a copy of my script and you Guys make sure it’s inputed correctly ?

A: Dear Kelly Fellin, you upload your prescription in your order and we checked it, your prescription is correct, please don\'t worry.

Saf Time: 2019-09-28 05:04

Q: Order 2190926112052 I forgot to add Anti-Glare to both glasses is it possible to still add it and pay for it?

A: Dear Saf, we will add it for you and we will not charge you. Please don\'t worry.

GaberialBrasher Time: 2019-09-26 01:00

Q: What does premium coating consist of under list of options for glasses?

A: Dear Gaberial Brasher, we would like to tell you that premium coating for glasses consists of the functions of Anti-Scratch, Glare,waterproof and oilophobic.

Natasha Time: 2019-09-25 09:50

Q: Hi do you not do single vision lenses for your oliver glasses

A: Dear Natasha, we are sorry to tell you that this frame can not do the single vision lenses since the shape of the frame is very special.

Imani Time: 2019-09-24 15:34

Q: GOOD EVENING! I am absolutely IN LOVE with my glasses however when I received them I noticed “scuff marks” on the frame of them. I’m curious on the return policy since my glasses were delivered just a couple days ago. I took pictures but am unable to paste to this message. The design was 97565 in red. Thank you for your time and considerations. Respectively, Imani

A: Dear Imani, we are sorry to hear that, please don\'t worry. We will try our best to help you. In order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

JazminScott Time: 2019-09-24 12:27

Q: Order# 2190917095330 Hi, when is this order expected to ship? For the past week the tracking has been saying label created. Thanks!

A: Dear Jazmin Scott,we would like to tell you that we have shipped your order out.We would like to tell you that your package is sending to the next destination. When it arrives at the next destination, the local post office will update the tracking information.

ChristieThompson Time: 2019-09-24 10:54

Q: I'm trying to upload a prescription to order glasses and it keeps asking for pd. The prescription doesn't have a pd, so how can I order the glasses.

A: Dear Christie Thompson, if there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

Tan Time: 2019-09-23 16:18

Q: What does “unreceipted” mean? It says both my glasses are finished & in “checking”?

A: Dear Tan, we would like to tell you that your order has been shipped out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z70F1A40454411917&requester=WT/trackdetails

Cassandra Time: 2019-09-23 13:32

Q: hey again, Where can i find "photochromic lenses" on your site? I put that into the search bar and didn't come up with anything. Could you please point me in the right direction to find it?

A: Dear Cassandra, we would like to tell you that you can choose it in the tint. We have photochromic brown and photochromic grey.

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