Consulting Servive Center

A: Dear Stephanie Alanis, would you please tell us which type of lenses you want to order, single vision lenses or progressive lenses?

A: Dear Stephanie Alanis, would you please tell us which type of lenses you want to order, single vision lenses or progressive lenses?

A: Dear Elizabeth Flees, we are sorry to tell you that the discount of $1.11 blue light glasses was ended.

A: Dear Coombs, we have checked your order and we are sorry to tell you that you have used the $20 coupon, so you can not use the free shipping discount in this order. The two discounts can not be used in one order.

A: Dear Coombs, we have checked your order and we are sorry to tell you that you have used the $20 coupon, so you can not use the free shipping discount in this order. The two discounts can not be used in one order.

A: Dear Gretchen Thomas, we are sorry to tell you that this discount was ended.

A: Dear Emily Burner, we would like to tell you that most of our sunglasses support prescription lenses. Please don\'t worry.

A: Dear Anna Glaze, we are sorry to tell you that due to the special shape of the frame#Cohen, the frame can not be processed with the prescription lenses.

A: Dear Melissa, we would like to tell you that you can choose blue light protection lenses and fill 0 in sph.

A: Dear Sandie, we would like to tell you that you can choose single vision reading lenses and fill sph in +2.75.If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Candy Nunez, Please don\'t worry. We have corrected it.

A: Dear Elizabeth Futch, If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear Ebunoluwa Ola, we would like to tell you that you can choose 73(36.5+36.5) as your PD value.

A: Dear kimberly glisson, we have changed it for you. Please don\'t worry.

A: Dear TINAMEREDITH, sorry, we only have it in black.

A: Dear TINAMEREDITH, it is a little pink and creme.

A: Dear Jacqueline Robinson, would you please tell us your order number first ?

A: Dear Lina, would you please take a photo of your original prescription and attach it in the email ?

A: Dear Grace Garza, would you please take a photo of your original prescription and attach it in the email ?

A: Dear Jess Noom, we would like to tell you that all our lenses are resin lenses.

A: Dear Kathy Brighton, we are sorry to hear that, do you add the discounted frame to your order ? If you add these frame, we are sorry to tell you that the 500ff coupon can not work. If you don\'t add the discounted frame in your order, would you please take a screenshot of your cart? We will check it for you.

A: Dear Jamika, we are sorry to tell you that the frame#YC-001 is out of stock.

A: Dear Dvora, we would like to tell you that we ship the glasses via UPS or USPS. And we are sorry to tell you that we can not ship your order to your ups store by your apartment.

A: Dear Jill Lundin, we would like to tell you that you can choose single vision reading lenses and fill your sph +3.25. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps:   1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil.  2.) Read the ruler in a mirror, or have someone at the same height as you read it.  3.) The mark that lands in the center of the other eye is your Pupillary Distance.  4.) Repeat these steps 2-3 times to make sure your results are accurate. 

A: Dear Kelsi-Lyn Smith, we are sorry to tell you that due to the rising price of raw materials, if your sph is over 4.00, we need to charge the customer the extra strength charge. So sorry for the inconvenience brought to you.

A: Dear PRISCILLA VELASQUEZ, we would like to tell you that you can use paypal to pay your order.

A: Dear Christy Pyles, please don\'t worry, we will help you. Would you please take a photo of the lenses and attach it in the email so that we can check it first ?

A: Dear Angela Stevenson, we have double checked, you didn\'t pay for your order. Would you please take a screenshot of the payment and send it to us ?

A: Dear Tanya Karabanovs, your order is in processing. Please don\'t worry.

A: Dear Marcia Travers, we would like to tell you that you can choose one frame in color and choose one in another color, then leave a note to tell us you want them both in color other, we will change it when we receive your order.