Consulting Servive Center

A: Dear Glenda Garcia, we have checked it for you and we would like to tell you that both pairs are progressive lenses.

A: Dear Betty Lawson, would you please take a photo of your original prescription and attach it in the email? Then we will check it for you.

A: Dear Vicki Woronewych， we are sorry for the inconvenience brought to you. We would like to tell you that you can fill your correct PD in the additional Note, then we will check it for you.Thanks for your understanding.

A: Dear Hanna Jones, we would like to tell you that if you want single vision distance glasses, you can fill your distance PD value. If you want single vision reading glasses, you need to add the Add to your Sph value, fill your near PD value and remove the Add.If you want single vision computer glasses, you need to add half of the Add to your Sph value, fill your near PD value and remove the Add. If you want want multifocal glasses, you can fill distance PD value. If you still have questions, please feel free to contact us.

A: Dear Lana Fischer, we would like to tell you that you can fill OD Axis :30 and OS Axis :92 .

A: Dear Charlotte Gruntowska, we have received your message. Would you please take a screenshot to us and attach it in the email? Then we will check it for you. Thanks for your understanding.

A: Dear Heather Price, you can leave a note to tell us your correct PD and tell us that you already have this exact frame using these measurements and they are perfect, we will make changes to your order when we see your notes.

A: Dear Kathy, we would like to tell you that the transition lens is call photochromic lens on our website, when you select tint, you can choose photochromic tint.

A: Dear Imani, you can choose functional lenses, then choose bluelight protect.

A: Dear FioBrittingham, we would like to tell you that 003 means 3,so you should choose 160 and 3, we found that you didn\'t fill in your cyl and axis values, would you please take a photo of your prescription and attach it in the email so that we can check it for you ? our email address is service@mail-wherelight.com

A: Dear Lisa Murphy, of course, we can ship to USA, GB, AU, CAN.......

A: Dear Debra Maschue, we would like to tell you that you can click the ULTRA-LIGHT icon on the top navigation bar to check the Light weight frame.

A: Dear CheyenneCondon, we have both, if you want polarized, you can choose polarized, if you want tinted, you can choose tinted.

A: Dear Rosette Gaali, would you please take a photo of your prescription and attach it in the email ? (service@mail-wherelight.com) You can send a email to tell us that you want prescription lenses.

A: Dear Sandy, Yes, we can. And we would like to tell you that you can fill your prescription according to the original prescription.

A: Dear TammyONeal， we would like to tell you that you can fill your correct PD in the Additional Note. Then we will check it for you.Your patience and understanding will be greatly appreciated.

A: Dear Lisa Schornak, would you please take a photo of your original prescription with PD value and attach it in the email? Thank you so much.

A: Dear Blanche Jacques, you are welcome.

A: Dear Blanche Jacques， we would like to tell you that your order has been finished. We are sorry to tell you that the UPS can not accept box address. Would you please give us other address ? We will change it for you.

A: Dear Blanche Jacques， we would like to tell you that your order has been finished. We are sorry to tell you that the UPS can not accept box address. Would you please give us other address ? We will change it for you.

A: Dear Blanche Jacques， we would like to tell you that your order has been finished. We are sorry to tell you that the UPS can not accept box address. Would you please give us other address ? We will change it for you.

A: Dear Liv Henson, we would like to tell you that you can choose functional lens, then please choose the color you want to tint.

A: Dear Armendina Vik, we would like to tell you that you can select small size option on our website. We have many frames which can fit your daughter\'s PD.

A: Dear Cherene Bradshaw，we would like to tell you that your order was finished just now, we have shipped it, the trcking number is 9400115902368877096816. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877096816

A: Dear Neale, you can choose single vision reading lenses, and fill in your prescription.

A: Dear Vanessa Updike, we are sorry to tell you that we are located in China. If you want to send the frame to us, it will take a very long time. The freight is expensive and there is no guarantee that the frames will be properly delivered to us remained intact. We do not take insurance.

A: Dear Cindy, yes, we have, it is called photochromic lenses on our website.

A: Dear Kelly Teal, we would like to tell you that one pairs of your glasses was finished on March 26, another is still in processing. But another pair of glasses is about to be finished, we will ship it within 3 three days. Thank you for your understanding.

A: Dear Amettries HALL， yes, we do accept visa.

A: Dear Jessica goetsch, yes, we have sent the screenshot of your previous order to you, please check it.