Buy Prescription Glasses Online at Affordable Prices

Kristi Hughes Time: 2019-04-03 10:43

Q: I just placed an order (order #81904031039083) and I added a note that my PD needs to be 55. I am just checking to see that the note was received and that it is possible to do. Thanks!

A: Dear Kristi Hughes， we have received it and we will process your order immediately.

FinolaHoard Time: 2019-04-03 09:39

Q: I sent a e-mail yesterday in regards to getting my receipt of purchase for my eyeglasses order. Yet, I haven't received a response either way concerning the matter. When will I receive my receipt??

A: Dear Finola Hoard, we have sent it to you, please check your email.

KathyvandeWiel Time: 2019-04-03 01:39

Q: Hello. On06-20-2018 I purchased two pair of glasses from you. One pair was Neilson, which is no longer available. Unfortunatley the frames snapped at the conection from the nose piece to the frame. I would like to know what other frames are the same measurements as these please, so I can purchase them and have my lenses put straight into them. Thank you for your time, Kathy

A: Dear Kathy, we are sorry to tell you that the measurements of each frame are different, our website has promotion now, you can go to place a new order. If you have any problem, please feel free to contact us.

MorganHarvey Time: 2019-04-02 14:58

Q: I wanted to purchase Blue Light protecting glasses, but it says I can't do this with my current prescription. Can I not purchase Blue Light glasses?

A: Dear Morgan Harvey, we have checked your previous order and your prescription is OD -0.75/+0.50/30 OS: -0.75/+0.50/165. And the prescription need to be converted, it should be OD -0.25/-0.50/120 OS -0.25/-0.5/75, you can use this prescription to order Blue Light protecting lenses.

KathyDavies Time: 2019-04-02 14:00

Q: I have an order in my cart. I want to be sure that one pair is sunglasses (tinted near black). The second pair is to be clear lenses. Can you check this for me?

A: Dear Kathy Davies, we are sorry to tell you that we have no permission to log in to your account. so we cannot check it for you. would you please take a screenshot of your cart to show us ?

SusanWestin Time: 2019-04-02 12:45

Q: I received an email 3/28/19 stating my glasses had been shipped. As of today, there is no shipping information available. Can I please find out what is going on?

A: Dear Susan Westin, please don\'t worry, you order is in transit and the tracking shows that : 2019-04-02 18:42 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on April 2, 2019 at 6:42 pm. The item is currently in transit to the destination.

Norma Jeanne Telford Time: 2019-04-02 08:33

Q: I am trying to order a pair of single vision reading glasses but unable to put in add power.

A: Dear Norma Jeanne Telford , we would like to tell you that you can add the Add value to your Sph value, then fill in the Sph value.

marie Time: 2019-04-02 08:04

Q: my right eye cyl is .750 but I dont see it there

A: Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Our email is service@mail-wherelight.com

DebraBlaylock Time: 2019-04-01 20:46

Q: I really would like to order the 5098 in blue but my PD distance is 31 and I did not see a 31 to highlight

A: Dear Debra Blaylock, we would like to tell you that you can leave a note to tell us your correct PD, we will make changes to your order. You can leave a note like this : Lizzy told me to enter this way and you would change it for me .

ColleenReynolds Time: 2019-04-01 17:54

Q: Hello, For the clip-on sunglasses, is the tint I choose during checkout for the outer part that clips on, or the base of the glasses? Thanks!

A: Dear Colleen Reynolds, we would like to tell you that the tint is for the lenses, not for the clips on, the clips on are all the same, cannot be changed.

PatriciaPfute Time: 2019-04-01 05:58

Q: Hi I wanted to order my prescription glasses my ADD is +0.75 in both eyes. In ADD column there is no +0.75 it starts from 1.00. I have put the ADD in the additional information it will not let me proceed to the next. Please advise

A: Dear Patricia Pfute, you can leave a note to tell us your ADD is +0.75 then we will make changes for you.

alonzoking Time: 2019-03-31 15:30

Q: hello is there a way i can get notified when item 6083 in black comes back in stock?

A: Dear alonzoking， we are sorry to tell you that will not come back in stock. we have many other beautiful frame on our website, welcome to place a new order.

Sierra Time: 2019-03-29 23:24

Q: Can multiple coupons be used at the same time? I have a coupon from a previous purchase, and would like to apply it along with the 50% off for the 2nd pair of glasses that is being advertised, but I can't seem to use both at the same time.

A: Dear Sierra,we would like to tell you that the two discounts can not be used at the same time.

KathyBrighton Time: 2019-03-26 16:40

Q: Hi, I see my glasses have already been shipped over a week ago. Wondering when I can expect to see them. I'm very anxious! Love your styles!

A: Dear Kathy Brighton, we have checked your tracking information and it shows that your package has arrived at DETROIT MI NETWORK DISTRIBUTION CENTER. You will receive your package soon.

JeanetteStoyak Time: 2019-03-26 16:14

Q: Which of the colors in SELECT LENSES TINT is photochromic. None of them say photochromic.

A: Dear Jeanette Stoyak, we would like to tell you that the last two chooses are photochromic . We have photochromic grey and photochromic brown.

JeanetteStoyak Time: 2019-03-25 16:21

Q: I've picked out frames and progressive lenses and want to add photochromic grey but don't see that option.

A: Dear Jeanette Stoyak, we would like to tell you that the photochromic grey is in the SELECT LENSES TINT.

Karen Time: 2019-03-24 18:36

Q: I want to make sure the 50% off coupon was applied to my order. Thank you

A: Dear Karen， we have checked your order and the 50% coupon was applied to your order. The price of #95141 is $54.85 . The price of #97152-1 is $101.75 . So we charged you $101.75+54.85/2=$129.17 . If you still have problems, please feel free to contact us.

ErikaGarcia Time: 2019-03-22 11:14

Q: Hello! I would like to place an order for these frames: (MUSE, SN:5825) but I am getting an error saying that my PD is too small for the frames. Is there anything that can be done about this? Thank you!

A: Dear Erika Garcia, We would like to tell you that you can leave a note to tell us your correct PD and we will check if we can process your order with your PD and contact you.

TamiSchwartz Time: 2019-03-22 08:57

Q: Do you keep the prescription saved... I just order a pair and I want to order a couple more ... thank you Tami Schwartz

A: Dear Tami Schwartz, when you are placing an order, you can save your prescription in your account.

Gale Frances Time: 2019-03-21 11:17

Q: I would like to order a frame only and thought frame only was half price. Is that incorrect.

A: Dear Gale Frances, if you choose frame only, we will only charge you the cost of frame. And all our price on the website is for frame, not include lenses cost.

PaulaThomas Time: 2019-03-21 10:02

Q: I placed an order online on Monday and have not received any type of tracking and I do no see any information under my order. Please let me know what has happened to my order.

A: Dear Paula Thomas, we would like to tell you that two pairs of your glasses are finished, another is still in processing because this pair is multifocal which will take more time than single vision. we will send your order as soon as possible, please don\'t worry .

Angela Time: 2019-03-21 08:01

Q: Can you tell me if the Bernstein glasses come as a pair of clear lenses and sunglass lenses? The pink and brown images show clear and colored and i\m wondering if this means 2 pair or clips?

A: Dear Angela, we would like to tell you that this pair of glasses has one clip, the clip is sunglass lenses, take off the clip , the glasses will be the clear lenses.

Louise Suffolk Time: 2019-03-20 20:31

Q: How do I apply the 50% off second pair. When I go to checkout the 2nd pair is full price

A: Dear Louise Suffolk, when you are checking out, you have to enter the code : 50off

kimjenks Time: 2019-03-20 19:27

Q: I attempted to place an order last night and did not receive confirmation.....was order placed?

A: Dear kim jenks, please don\'t worry, your order is ready to be processed, we will send you a confirmation later.

LeighDickens Time: 2019-03-20 07:13

Q: Hello, I have a pair of sunglasses I really love that I would like to get my updated prescription in. Could you guys do this for me?

A: Dear Leigh Dickens， would you please take a photo of your prescription and attach it in the email so that we can check it ? Our email is service@mail-wherelight.com

KarimaAlexander Time: 2019-03-20 00:30

Q: I placed an order yesterday for 3 pair of glasses I want to know if the order went thru

A: Dear Karima Alexander, yes, your order is in processing now

Carly Leal Time: 2019-03-19 19:14

Q: Is there a way I can order sunglasses that aren’t in my pd range???

A: Dear Carly Leal , would you please tell us your PD and the frame number so that we can check that if we can process it ?

EA Time: 2019-03-19 11:29

Q: I ordered glasses in November during the black Friday sale. I have not received the coupon code for a free pair of glasses

A: Dear Customer, would you please tell us your order number of the order you placed in November because we cannot find this order by your email.

AngelaWilson Time: 2019-03-19 07:33

Q: I just placed an order but don't recall giving you guys my address to send it to?? Were is my address located in the account?

A: Dear Angela Wilson, would you please send your correct address to our email(service@mail-wherelight.com)? And we need to confirm the RX , would you please take a photo of your RX and attach it in the email so that we can check it ?

TwanneeSandlin Time: 2019-03-18 20:22

Q: I was trying to order my mother glasses yesterday. She has a prescription. But when I tried to put her number in for add. I was unable. What can i do to put the number in?

A: Dear Twannee Sandlin, we would like to tell you that if you choose single vision then you cannot enter the add value. you can take a photo of the prescription and send it to our email (service@mail-wherelight.com) so that we can check it for you.

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