Buy Prescription Glasses Online at Affordable Prices

JackieZajac Time: 2019-03-18 19:04

Q: I know I just ordered my glasses, but I got another pair from another company, just wondering if its gonna take a month like the last ones did?

A: Dear Jackie Zajac, we would like to tell you that the multifocal lenses need 3-5 BUSINESS to be made, and you chose USPS shipping which will take 6-14 BUSINESS DAYS.

Karen Time: 2019-03-18 16:28

Q: Trying to order glasses my coupon expires today....it is telling me it's out of date.....it is not. Why can't I use it

A: Dear Karen, would you please send the coupon code to our email (service@mail-wherelight.com) so that we can check it ?

TraceyIrvin Time: 2019-03-18 06:25

Q: Good Morning, Order Id Pay time Tracking 2190226170111 2019-02-26 17:05:11 9400115902368877079864 2019-03-07 22:10:15 2019-02-26 17:01:11 I buy a lot of glasses from you. The tracking says return to sender due to incorrect address. The apartment # is missing. It should be: 168-34 127th Avenue, Apt. #11A Jamaica, NY 11434 Please advise as to what you are going to do.

A: Dear Tracey Irvin, we have changed your address, and we will resend it, please don\'t worry.

GinaNava Time: 2019-03-17 22:30

Q: Still have not received my order #81902250635542 Label is not made for tracking. If I don't get them soon I'll need a refund. Thank you.

A: Dear Gina Nava, the tracking shows that: 2019-03-17 20:16 MEMPHIS TN DISTRIBUTION CENTER ANNEX, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in MEMPHIS TN DISTRIBUTION CENTER ANNEX on March 17, 2019 at 8:16 pm. The item is currently in transit to the destination. You should expect to receive your order soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877081836

Karen Time: 2019-03-16 02:48

Q: Frame Colby shows as sunglasses...when choosing that frame and it asks for tint....is it automatically included or do I need to choose a color!

A: Dear Karen, we would like to tell you that if you like the color of lenses shows on the picture of our website, you can choose the default lens tint. If you like other colors, you can choose polarized or lens tint.

Caryl Time: 2019-03-15 17:39

Q: Hi I'm having a problem with putting in my pd right is 30.5 left is 31.5 for the frame Maryann Please help Cheers Caryl

A: Dear Caryl,would you please take a photo of your original prescription with PD to us ? Then we will check it for you.

KellyHoover Time: 2019-03-15 14:33

Q: I have an order for glasses that have been in process for 14 days. I’m wondering if there is a problem or if they will be shipped soon. Please let me know. Thank you. Kelly Hoover

A: Dear Kelly Hoover,we have checked your order and would like to tell you that your order is still being processed. But we have rushed it for you. When we ship your order out,we will send an email to you about the tracking number. Your patience and understanding will be greatly appreciated.

SaraGonzalez Time: 2019-03-15 14:14

Q: I already ordered a pair of glasses yesterday but missed the offer of the second pair 50% off. How I can benefit of the offer if I already placed a order just one day ago? Thanks

A: Dear Sara Gonzalez, we would like to tell you that you have used the discount code Wl20 in the previous and according to our policy, you have to use one discount in one order.

Kristen Time: 2019-03-15 13:14

Q: I want to make sure that you know my prescription is checked and correct. I don't know how to confirm it, besides commenting here.

A: Dear Kristen，if you have placed a order, you can take a photo of your original prescription with PD to our email : service@mail-wherelight.com and tell us the order number.Then we will check it for you.

SabrinaMay Time: 2019-03-15 05:07

Q: My physical address: Sabrina May 280 Rising Star Road Grady, AL 36036 334-303-3574(cell)

A: Dear Sabrina May, we would like to tell you that we have made changes to your address.If you still have problems, please feel free to contact us.

Karen korber Time: 2019-03-14 17:39

Q: Elsie....$32.95....are these clear glasses with a magnetic clip on sunglass...if so do I have to put in a tiny color.....or does it automatically come in pink

A: Dear Karen, we would like to tell you that the #Elsie are clear glasses with a clip-on sunglasses. And you don\'t need to tint color. The clip-on sunglasses is pink.

Ashley Time: 2019-03-14 13:08

Q: Will you be getting more of the 18510 in Other soon?

A: Dear Ashley, we would like to tell you that we will have the frame #18510 in other soon.

SisiGast Time: 2019-03-14 04:07

Q: I intend to order reading glasses from you shortly and prefer to email you my prescription rather than enter the details on-line. Would this be possible?

A: Dear Sisi Gast，we would like to tell you that if you place a order od the single vision reading glasses on our website, we will ship out your glasses quickly. And according to our policy, we are sorry to tell you that you can not order glasses through email.

ChereneBradshaw Time: 2019-03-13 11:53

Q: Do you need a copy of the prescription? If so I can copy it with my phone and send it. Where do I send it?

A: Dear Cherene Bradshaw， you can take a photo of your original prescription to our email address : service@mail-wherelight.com . We will check it for you.

DeborahHickman Time: 2019-03-13 06:30

Q: I got a e-mail questioning my PD I called the eye Doctor & it was... Left - 28.5 Right - 29 I had put 80 Can you please change this? Debbie Hickman 231-720-6308 Thank You!!!

A: Dear Deborah Hickman, we have made changes to your PD and will process it immediately.

STEFANIAANDRELLO Time: 2019-03-12 05:40

Q: Hello, I'm looking for the following frame but it's out of stock. LADON SN: 18510 Is there any chance to have it in the next future? thanks

A: Dear STEFANIAANDRELLO, we would like to tell you that we will have the frame #18510 soon.

MarisolFerro Time: 2019-03-11 07:37

Q: The 3 orders are for me, the order with +600 for the left eye and 400 for the right eye is the prescription I use when I am not wearing my contact lens, and the other 2 are the prescription I use when I am wearing my lens to read and using my computer. I made a mistake on the PD value. it should be 64.5 and for the 3 pair of lens, also, on the art number A-8009 and 92107 the lens should be +1.75 for left eye and 1.50 for the right eye.

A: Dear Marisol Ferro, We have made changes to your order and will process it immediately. Your patience and understanding will be greatly appreciated.

MoniqueLee Time: 2019-03-10 10:22

Q: I’m trying to use my flex card which is a MasterCard to pay for my order that’s pending in my cart. Do you accept flex spending card?

A: Dear Monique Lee, we would like to tell you that you can choose Mastercard to pay your order.

MarisolFerro Time: 2019-03-10 09:18

Q: I have not received the email you said you sent me about confirming my RX. Please be more specific in how I have to send the RX you are asking me for. I do have my prescription signed by my doctor and that was what I used to order my glasses. And once again I have not received any email from you, I check my email, even the spam and I do not have it....I received a text message, however it doesn't say what and how I have to provide to you. Thanks

A: Dear Marisol Ferro, We have checked your order and we found the PD values are different. And the prescriptions of three pairs of glasses are different. Would you please tell us if the glasses are for three persons? If not, would you please take photo of your prescriptions with PD values to us? We will check it for you.

GinaNava Time: 2019-03-10 03:30

Q: I still have not received my prescription sunglasses. It states that it is processing in the factory but it has been past the expected days. How much longer do I have to wait for them to be shipped?

A: Dear Gina Nava, we are so sorry for the delay, but your glasses are still in processing becasue your glasses are special, they are very hard to process, we will rush the order for you, your understanding and patience will be greatly appreciated.

HeatherJones Time: 2019-03-10 00:20

Q: Was wondering an update on my order. Got an email saying i needed to confirm it and i left a comment like it said but havent seen anything else yet.

A: Dear Heather Jones, please don\'t worry, your order is in processing now. After we ship it, we will send you a tracking number.

MarisolFerro Time: 2019-03-09 08:23

Q: When I am going to be able to if see my order is already shipped? I placed my order 03/03 and still showing "unreceipted" which I have not idea what means. Thanks

A: Dear Marisol Ferro， we need to confirm the RX with you , please check your email, we have sent email to you. our email is service@mail-wherelight.com

ALIGR Time: 2019-03-09 03:16

Q: I'm just seeing in another response to one of your customers that it takes 20-30 business days and that isn't what you state on your website, it says up to 14 business days. How long does it take to just receive the glasses without prescription?

A: Dear ALIGR, if you are located in USA, it will only take 6-14 business days, other country will take 20-30 business days by economic shipping. UPS which cost $18.95 will only take 3-5 business days.

Alison Time: 2019-03-08 14:49

Q: It says my order has been shipped but when I check the status it says it's waiting for the package. Which is it? Thanks

A: Dear Alison, we just shipped your order yesterday, it is in transit to USA now, when it arrives, the tracking will be updated.

NiaJones Time: 2019-03-08 13:15

Q: Somehow, you left off the apartment number on my last shipment. I got the one before with no issue. tracking number 9400115902368877074586 Showing it was returned to Cary, NC the address should read 16680 Blackjack Oak Ln Apt 103 Woodbridge, VA 22191 Please resend my package as soon as possible.

A: Dear Nia Jones, we have changed your address and we will resend it after we receive it.

karivorst Time: 2019-03-08 04:33

Q: I know what my size glasses I wear by the numbers on the temple. 48-16-132. I want to know with your frames,the pictures shown are they the actual frame as it has numbers on the temples. I just want to know if I should go by the temple numbers or by your measurements. It makes a difference when you have a measurement of size bridge one number and the frame on the temple has another number for the bridge. I need to have a 15-16 bridge and not bigger or they fall of my face. Thanks

A: Dear karivorst, you can check the measurements, the measurements should be more accurate.

karivorst Time: 2019-03-07 03:10

Q: I have a question in regards to the size of the frames...there is measurements to the size of the lens, bridge, temple etc, however, there are numbers on the temples of the frames when you look at them...what measurements do you go by because they are different? Thanks

A: Dear Customer, we use millimeters. you can measure the frame you are wearing now, then you can choose the similar size on our website.

Amanda Rivera Time: 2019-03-06 18:29

Q: I order my glasses every year with you but for some reason I've been having trouble finding glasses that fit my PD of 28.0 for both eyes. Every single glasses I choose say the same "these glasses do not fit your PD" I'm getting really frustrating. Am I doing something wrong.

A: Dear Amanda Rivera, you can leave a note to tell us your correct PD and we will make changes to your order.

LauraM Time: 2019-03-06 05:47

Q: Your shipping department did not put the apartment number on my package and now it's been returned to sender. How do I contact someone to get the item reshipped with the correct address?

A: Dear LauraM, do you mean your order 81901160507111 ? But the tracking shows it was delivered at the mailbox. please email us to describe the problem in detail. service@mail-wherelight.com

CarolynTyree Time: 2019-03-05 16:30

Q: I accidentally hit refund button but I DO NOT want a refund. I am looking forward to receiving my glasses. Sorry about that. Carolyn

A: Dear Carolyn Tyree, OK, we will ship your order as soon as possible.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee