Buy Prescription Glasses Online at Affordable Prices

MILLIEPITRE Time: 2019-01-22 11:17

Q: if on my prescription my add'l is +2 how would i right it on your form because it asks for add'l for both eyes.

A: Dear MILLIEPITRE, would you please take a photo of your original prescription to us and attach it in the email so that we can check it for you first?

LydiaRiveraJohnson Time: 2019-01-22 06:42

Q: I received my glasses but when I tried them on the prescription feels wrong. It makes my head hurt to wear them. This is the 3rd pair of glasses I have ordered and first to have a problem with the same prescription. Can I return them for a refund?

A: Dear Lydia Rivera Johnson，We are sorry for the inconvenience brought to you. We are sorry to hear that, concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

CarrieNemo Time: 2019-01-21 17:29

Q: Good afternoon this is Carrie Nemo. I'm checking on the status of my glasses when I be receiving them or have they been shipped out already.

A: Dear Carrie Nemo, we are sorry for the delay. We have shipped this order to you on 01-15-2019 and the tracking number is 9400115902368877050016. Your package has arrived at Hub. Please connect us quickly if you don not receive your package within 6-14 Business Days. Your patience and understanding will be greatly appreciated.

Tamra Callahan Time: 2019-01-21 16:52

Q: Hello, Wherelight. I was wondering if i were to mail in a pair og frames can i get my lenses done by you?

A: Dear Tamra Callahan, we are sorry to tell you that we can not make sure the frame will be remained intact when it arrives at our company and our company can not sell lenses without frame. We sell frame or frame with lenses.

MichelleJohnson Time: 2019-01-21 15:55

Q: My prescription does not include ADD, but I can't get through the order without it, what can I do? it has a line through it from ym optometrist.

A: Dear Michelle Johnson, we would like to tell you that if you want multifocal lenses, you need to fill in ADD.If you don\'t have it, please contact with your doctor. If you want single vision lenses, you don\'t need to fill in ADD.

ChasityJohnson Time: 2019-01-21 14:18

Q: Hi I ordered my glasses over a week ago and still haven’t heard anything about them. On your website it says to contact if you haven’t received them in 6-14 days I really like the glasses please let me know something. Is there a delay cause of weather or what

A: Dear Chasity Johnson,we are sorry for the delay. We would like to tell you that We have checked and would like to tell you that we have shipped this order to you on 01-04-2019 and the tracking number is 9400115902368877049218,Your package has arrived at USPS RALEIGH NC DISTRIBUTION CENTER origin facility on January 21, 2019.You should expect to receive your order soon, your patience and understanding will be greatly appreciated.

JayDay Time: 2019-01-20 22:47

Q: Hi, I would like to know if I can have the blue light protection with the multifocal lens? I know that is possible somewhere else. I'm also wondering how much time it takes to the photochromic lens to remain clear without sunlight? If I order that kind of lens and if it's too long, can I be fully refunded? Thanks

A: Dear Jay Day, we are sorry to tell you that we can not make blue light protection with the multifocal lens. And it will take 3-4 minutes for changing of the color.If you still have problems, please feel free to contact us.

JuanitaWright Time: 2019-01-20 19:14

Q: I order my glasses over a month ago I got an email saying that the glasses was out of stock then I got another one that said my money will be refunded now I see that it says that the classes was dispatch for order I would like to know if I am getting the glasses or my refund and where will it be set to me one or the other can you please email me and let me know the status of my order here is my email address Juanita 1 2 2 3@ yahoo.com

A: Dear Juanita Wright, we would like to tell you that we have cancelled the order for you and have refunded the money to you. It will take 1-20 business days . If you still have problems, please feel free to contact us.

Nissa Time: 2019-01-20 12:19

Q: I cant purchase most of your frames. Apparently it wont support my PD size. I had purchased a pair from you before and when I went to repurchase it, suddenly it wont work with my PD even though its the same size.

A: Dear Nissa ,We are sorry to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed more correctly. Please choose another smaller frame instead.

Gail Mitchell Time: 2019-01-19 11:48

Q: Are u sure the Burke in black is metal?? I love them but r looking for plastic frame

A: Dear Gail, we would like to tell you that the Burke is made of acetate. If you still have problems, please feel free to contact us.

ConstanceMackey Time: 2019-01-19 11:47

Q: Hi I’m trying to change my email address but it will not allow me to

A: Dear Constance Mackey, Would you please tell us your new email address? And we will change it for you.

Debbie Orban Time: 2019-01-19 11:22

Q: Why wouldn’t the 30% off work? It says it expires tomorrow?!!

A: Dear Debbie Orban, We would like to tell you that you can not use the discount of 30% off if you choose $6.95 or $9.95 glasses. The two discounts can not be used together. If you still have problems, please feel free to contact us.

TehonnaMallet Time: 2019-01-19 10:38

Q: I order my glass over a month ago. And still have not received.

A: Dear Mallet Tehonna, we are sorry for the delay.Because your glasses was made incorrect so that it remake many times. Now it has been finished. We will ship your order out today. Your patience and understanding will be greatly appreciated.

AlexandriaMiles Time: 2019-01-19 09:59

Q: I am anxiously awaiting delivery on four pairs of glasses I bought 27 days ago. I cannot use the tracking service you provide. My computer thinks it's "unsafe." Here is my information. Please email back and tell me where the four packages are now and when I will receive them. Thank you very much. I love wherelight! Order number 2181223195631 Purchase date: 2018-12-23 19:07:01 Tracking number LT191017672CN

A: Dear Alexandria Miles,we would like to tell you that your package has just left LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER. Please don\'t worry. It is being delivered to you.Your patience and understanding will be greatly appreciated.

SandyColvin Time: 2019-01-19 04:10

Q: Will the Natalie in Tortoiseshell be back?

A: Dear Sandy Colvin，we are sorry to tell you that the Natalie will not be produced again and we will not restock it.

ShevonPurcell Time: 2019-01-18 16:54

Q: I have received my order. And I love my new glasses however I got a pair that seem to be scratched on the lens. Is there anyway I can return them or exchange?

A: Dear Shevon Purcell, we are sorry for the inconvenience, we will try our best to solve the problem for you, would you please take a photo of the glasses and attach it in the email so that we can check it first ?

Chasity Time: 2019-01-18 14:28

Q: I placed and order for my glasses last week and they still haven’t arrived. Need to know what’s going on

A: Dear Chasity Johnson, we would like to tell you that we shipped your order on JAN.15th, and it is in transit now, when it arrives in USA, the tracking will be updated. Tracking number is 9400115902368877049218. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877049218

Helena Hearn Time: 2019-01-18 11:17

Q: Yes, I ordered glasses from your website. I don’t know your guarantee policy but my shaft has broken and I can’t find replacement. What do you all do to honor this? I love my glasses and I have not had them a year and the shaft just broke in half near the frame. Please advise... I need my glasses!

A: Dear Helena Hearn, we have checked your order and it was beyong warranty, but we will try our best to solve the problem for you. would you please take a photo of your glasses and attach it in the email so that we can check it for you first ?

MichelleDuran Time: 2019-01-18 11:14

Q: I just checked my bank account and it was charged the same amount three times. Can you please check into this? Thank you.

A: Dear Michelle Duran, we ill check this for you and we will reply to you later, don\'t worry about it.

MichelleDuran Time: 2019-01-18 11:12

Q: I just ordered two pairs of glasses but was charged the wrong amount ($24 more). I have the receipts to show you. Can you please correct this? Thanks.

A: Dear Michelle Duran, we ill check this for you and we will reply to you later, don\'t worry about it.

RebeccaSanchez Time: 2019-01-18 08:05

Q: I just placed an order but when I checked out the free gift was not in my cart. Could you please add that back into my order?

A: Dear Rebecca Sanchez, we will add the gift to your order, don\'t worry about it.

HelenCoughlan Time: 2019-01-18 05:26

Q: When I add in the new30 code for my 30% discount it is not calculating it correctly. It's asking for $5 more than I calculate it to be. Why is the maths wrong on your system please?

A: Dear Helen Coughlan , we would like to tell you that the discount does not include freight， thank you for your understanding.

Theresa Time: 2019-01-17 20:46

Q: Hi would you please cancel this order I put in the wrong prescription. Thank you so very much. 2190117193010

A: Dear Theresa, we can make changes for you, would you please tell us your correct prescription, or you can take a photo of your prescription and attach it in the email : service@mail-wherelight.com

LaJuneBoyd Time: 2019-01-17 18:54

Q: I just ordered from you all during the 30% off + free gift. I didn't add it to my cart when I ordered. Will I still receive it?

A: Dear LaJune Boyd， we will add a gift to your order.

LiaB Time: 2019-01-16 19:38

Q: I just placed an order but needed to add apartment # on shipping address. Can I still update?

A: Dear Lia Balls, please tell us your info and we will make changes for you.

Michelle Herron Time: 2019-01-16 12:06

Q: Just got my glasses in the mail and the lense is broken .....how do I go about getting a replacement? I have a pic but can’t see how to upload it.

A: Would you please send the picture to our email : service@mail-wherelight.com .

KorinneZimmerman Time: 2019-01-15 23:45

Q: I just placed my order and realized I forgot to add the gift package to my cart. Is there any way I can add it to my order?

A: Dear KorinneZimmerman，Don\'t worry. We will ship your package with the gift package together.

AllyM Time: 2019-01-15 22:18

Q: I received voucher coupons brought the black friday promo and have not used them but when trying to use them today it says they’ve already been used. what can i do to get my credit??

A: Dear customer, we have issued a new coupon and we will send the code to your email.

LethiaStewart Time: 2019-01-15 19:13

Q: On your website, I don't see where one can upload their picture and place frames on the picture. This will allow to see how the eyeglasses will look and enable to purchase the right size frames. Will you please update your system so it can do it? It will be helpful.

A: Dear Lethia Stewart, thank you for your advice, we will improve our website step by step, thank you !

Patricia Vasquez Time: 2019-01-14 15:54

Q: Why isn't my order eligible for 30% discount??

A: Dear Patricia Vasquez, we would like to tell you that you need to enter the code new30 to get 30% off.

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