Buy Prescription Glasses Online at Affordable Prices

Beth Time: 2018-12-23 00:13

Q: Hi - you’ve just sent me an email that I haven’t paid, but a payment for 153.38 has already shown up on my credit card statement. For Wherelight 02388505858. Why is this? -B

A: Dear Beth Shortt, please disregard the email which was sent by our system, we have double check it for you and we have received your order 2181221165849 and it will be processed immediately.

Michelle C Chapman Time: 2018-12-22 22:35

Q: I was wanting to order a pair of progressive lens sunglasses but when I am looking at the Women's Sunglasses none of them are available with progressive lenses. When I have bought transition lenses from other companies in the past they don't get dark enough for driving. Do you offer Sunglasses with progressive lenses or are the transition ones the closest I will be able to get ? Thank you for your reply.

A: Dear Michelle C Chapman, we have to tell you that our sunglasses frames can not be processed as progressive, and the photochromic lenses are not dark enough for sunglasses, you can order two pairs of glasses with different uses if you like and we do have buy one get one free promotion on our website.

SalinaBermudez Time: 2018-12-22 17:53

Q: I still haven't received my order is there anyway I can track my order and find out when it will arrive?

A: Dear Salina Bermudez, we are sorry for the delay, we have checked it for you and it is on the way to your country, would you please wait several days for the updates and if you still have problems, please feel free to contact us.

OpalWecker Time: 2018-12-22 16:19

Q: I sent an email question, but have non received a response yet. I purchased during the Black Friday sale and it was purchase and receive a coupon in the same amount. I never received a coupon or a credit or anything. THanks for your help. The sale was: 2018 Thanksgiving & Black Friday sale Nov.22nd to Dec.2nd Get a coupon of the same amount back in any purchase Example: Buy $100, get a $100 coupon

A: Dear Opal Wecker, we have to tell you that it was shipped out with the glasses on a postcard, would you please double check if you have received the postcard? If not, please contact us and we will solve it for you.

Genia Time: 2018-12-21 09:02

Q: So I've a question for you. I see on my bill that there is a space for prisms on the lenses, but when I'm putting in my prescription, it's not there. What am I doing wrong?

A: Dear Genia, we would like to tell you that your prisms could be filled in Additional Note.

KymHunt Time: 2018-12-21 07:45

Q: I had this frame LTO-63007 in my cart for $5 and when I went to check out it gave me the current sale price of $20.12. Why did this happen? I want the sale price of $5 I added to my cart for.

A: Dear Kym Hunt，We are sorry to tell you that our $5 discount has been ended. But we had other discounts in our website recently. You can choose other frames you like.

Victoria Time: 2018-12-21 02:46

Q: I'm unable to select my PD from the drop down box. Help!

A: Dear Victoria Brearley, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller or bigger frame instead.

JasmineVelez Time: 2018-12-20 17:30

Q: Hi how do i order just lenses for a frame i bought recently? I originally wanted the lenses to be transition but they are always dark (sun glasses) would i be able to order some regular without tint to pop in whenever i want to wear indoors?

A: Dear Jasmine Velez, we would like to tell you that what you mean is photochromic lenses, you can check it under lens tint choice and we have to tell you that we do not offer lenses only, you need to order a complete pair of glasses if you like.

Victoria Time: 2018-12-20 10:39

Q: I'm trying to input my prescription for reading glasses but am unable to Add +1.50 to my left lens. How do I do this?

A: Dear Victoria, concerning your case, would you please take a photo of the original prescription and attach it in the email so that we can check it for you first? Or you can take a screenshot of the ordering page so that we can check why you can not enter the Add for the left eye.

DianePrice Time: 2018-12-19 21:14

Q: How do Inorder the free second pair? I put my information for the first typed in Light ??? Didn’t see where to order free second pair.

A: Dear Diane Price, we would like to tell you that you need to order two pairs in one order and enter code \"light\", then the lesser value one will be free, please try again and if you still have problems, please feel free to contact us.

JamiSwindell Time: 2018-12-19 05:56

Q: The prescription on the glasses I ordered is not correct. How do I return the item?

A: Dear Jami Swindell, we are sorry to hear that, we will try our best to solve the problem for you, but would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

LethiaStewart Time: 2018-12-18 17:58

Q: I see from the replies that the coupon card will be delivered with my package. When I receive the package, the coupon of the same amount will be on the back of the purchase. May I order frames now but put it on hold till I get the coupon to use for prescription lenses? Also you can send my receipt to my email: rn2blcm@hotmail.com.

A: Dear Lethia Stewart, We would like to tell you that we will have many discounts recently. You can choose your glasses after you receive your coupon. Thank you.

EricaSelin Time: 2018-12-18 17:26

Q: Hello again, Regarding order 81812172054558, I have already received a coupon from my last order it’s just not letting me use it. Does my order amount have to equal the amount of the coupon. My coupon is for $113, but my order was under that.

A: Dear Erica Selin, We would like to tell you that the order amount have to exceed the amount of the coupon. Thank you.

DianePrice Time: 2018-12-18 15:09

Q: Hi, I am trying to input my prescription the only problem I am having is the right Axis the prescription reads 010 and there is no such number. Will you be able to fill my prescription? Crossing my fingers.

A: Dear Diane Price, We would like to tell you that your right Axis is 10. If you still have problems, please feel free to contact us.

JazminScott Time: 2018-12-18 09:25

Q: #81811131705022 When is this order expected to ship. It just says shipping label creates since 12/14/18.

A: Dear Jazmin Scott,We would like to tell you that we have shipped this order to you and the information of this order will be updated soon, your patience and understanding will be greatly appreciated.

Samantha Maldonado Time: 2018-12-18 03:26

Q: I recently placed an order less than 24 hours ago. I need to change my prescription. I was wondering if I was still able to change it order # 81812171342330

A: Dear Samantha Maldonado, we have held the order for you, please tell us the correct information so that we can make changes for you.

EricaSelin Time: 2018-12-17 21:11

Q: Hi, I’m trying to use my equivalent coupon code on order:81812172054558, but it’s not working. If I need to add more items please let me know.

A: Dear Erica Selin, we would like to tell you that the equivalent coupon will be shipped out with the glasses when it is shipped out, your understanding will be greatly appreciated.

Nicole A. Time: 2018-12-17 19:49

Q: Hi, when scrolling through the choices, the Bab appears clear in color and when you click it to see details it turns out its only in the blue color. Is this an error o is the Bab still available in clear ‘cuz im very interested. Thanks.

A: Dear Nicole A, we have to tell you that we only have it in blue now.

JasmineWilson Time: 2018-12-17 19:46

Q: I keep trying to put my prescription in and it keeps asking for my ADD. I don’t have that. It won’t let me save my prescription without it. What do I do?

A: Dear Jasmine Wilson, we would like to tell you that if you do not have add, you can order single vision on our website, if you still have problems, please feel free to contact us.

EstelleClark Time: 2018-12-17 16:38

Q: Order No 81812170917451 I just got an email saying that my order was not paid. I paid via PayPal Transaction ID 69M65358G8641905X. Please check your records. Estelle

A: Dear Estelle Clark, we have received your order and payment, we will process is immediately.

Nikki Time: 2018-12-17 07:14

Q: Hello, how long is your $5 Frame sale. My annual vision appointment is on December 26th. I would prefer to wait to make sure there is no change in my prescription. Is there an option to pay for them now, but wait until the December 26th to add the prescription.

A: Dear Nikki, we would like to tell you that the sale will ends tomorrow, you can place an order now and leave a note to show us you need to wait for the new prescription and we will hold on for you.

EvelynPhillips Time: 2018-12-17 06:10

Q: Hi need to change prescription

A: Dear Evelyn Phillips, would you please tell us if you want single vision lens or multifocal lens ? If you want single vision distance lens , you don\'ot need to add the ADD value.

Jasmine Time: 2018-12-17 05:24

Q: Question do I send my prescription to you guys & you prep the prescription lenses into the frames of my choosing? How do I go about this if this is the protocol?

A: Dear Jasmine, we would like to tell you that you need to go to our website to choose frame and enter the prescription on our website.

FrancesCantwell Time: 2018-12-16 13:15

Q: I like the Annie SN1345, looks like a dark maroon color. Do these frames get restocked? If so, how long before they restock? And can you give me the PD on these. Thank you

A: Dear FrancesCantwell, we are sorry to tell you we will never restock it. We have many other beautiful frames on our website, please go to order on our website if you like.

Eileen Scholten Time: 2018-12-16 12:41

Q: I wear a prism in my glasses with a diapter of 10. Are you able to fill a prescription like that?

A: Dear Eileen Scholten, we are sorry to tell you we do not offer a prism with your strong prescription.

Jill Murray Time: 2018-12-16 12:19

Q: My pupillary distance is right (OD) 27.5 My pupillary distance on the left (OS) is 26.5 This does not seem to be an option on the pull down menu. Am I doing something wrong? Please advise.

A: Dear Jill Murray， we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. The minimum PD of the frame you chose is 27.5, so you cannot enter 26.5.Please go to our website to choose another frame with smaller lens width instead and tell us the frame number and color, your understanding will be greatly appreciated.

KaraMason Time: 2018-12-16 08:32

Q: It wit let me upload my photo to try on frames. Please help

A: Dear KaraMason ,We have to tell you that not all our frame have \"try on\" feature, your understanding will be greatly appreciated.

Tanja Richardson Time: 2018-12-16 05:37

Q: I'm having a issue putting in my prescription because I dont understand it. I know I wear bifocals and I have the ones with the line in it a d I would like to know also if you do transitional lens for the sun a d is it a way I ca. Upload a pic of my prescription

A: Dear Tanja Richardson, we would like to tell you that we do offer transitional lens and it is called photochromic lens on our website. You can attach your prescription in the email and send it to our email:service@mail-wherelight.com

talky Time: 2018-12-14 21:05

Q: Description for frame # 3025 is listed as blue. please let me know if the frame is blue or silver. I see in the review photos from other customers, it looks like the frame is silver. which is great. Just want to confirm before ordering if the frame is actually blue or silver. Please let me know thank you.

A: Dear talky,We are sorry to tell you that we only have blue frame. The other color is out of stock. You can choose blue frame if you like. Thank you.

SarahWiley Time: 2018-12-14 15:45

Q: I'm trying to use the coupon code I recieved either my last order but it's telling me it's already been used. I have yet to complete an order.

A: Dear SarahWiley,We have issued a coupon and the code is 756qz61753141212480, please use it before 02-15-2019. You can use the new coupon to reorder glasses.

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