Consulting Servive Center

A: Dear customer, we would like to tell you that the tracking information shows:2018-11-17 Saturday 15:27:00 Shipment in transit at Greenwood,UNITED STATES. Thanks for your waiting. Your patience will be greatly appreciated.

A: Dear customer, we would like to tell you that your order was delivered on Novermber 27th, please check it and if you still have problems, please feel free to contact us.

A: Dear customer, we would like to tell you that premium coating is better anti-scratch & glare coating, and what you said is blueprotect coating, you can check it on our website if you like.

A: Dear customer, we have to tell you that we do not offer bluelight protect with +sph, your understanding will be greatly appreciated.

A: Dear customer, we would like to tell you that we do not offer photochromic for your prescription, would you please tell us your decisions?

A: Dear customer, we would like to tell you that they are on the way to the US and when it arrives, the information will be updated.

A: Dear customer, it seemsn that the USPS have lost it, concerning this case, we will remake it for you, would you please tell us if youw want it?

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

A: If there is no PD in the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler. Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear customer, the UPS website shows:2018-11-23 16:52 MANDEVILLE, LA, US, DELIVERED. And you have applied refund on your paypal, now you did not pay for this order, your understanding will be greatly appreciated.

A: Dear customer, the USPS website shows: 2018-11-21 13:15 UNITED STATES, 【UNITED STATES】 The customs clearance is completed. You should expect to receive your order soon, please wait with patience.

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

A: Dear customer, we would like to tell you that the coupon card will be delivered with your package. When you receive the package, you can get a coupon of the same amount back of your purchase.

A: Dear Demetra Presley, we have made changes for you.

A: Dear customer, you can log in and get into your order list, then click the Lottery to spin the wheel.

A: Dear Leslie Jenkins, we would like to tell you that you ordered 4 pairs of glasses, 3 pairs have finished and 1 tinted is still in processed and we will ship your order as soon as possible. Thank you for your understanding.

A: Dear customer, we would like to tell you that because of the strike in Canada, we can only ship your order by UPS , and you need to pay for the UPS shipping fee, it is not free.

A: Dear customer, you can upload your photo to try the glasses on

A: Dear customer, would you please tell us the order number so that we can check it for you.

A: Dear customer, would you please tell us the order number so that we can search your information.

A: Dear customer, we have sent your info to your email, please check it in your email.

A: Dear customer, would you please take a photo of the frame and attach it in the email so that we can check if for you first.

A: Dear customer, we would like to tell you that the 2098 can not be made in progressive lens.

A: Dear Customer, we are sorry to tell you that we do not offer that, please choose other frame on our website is you like.

A: Dear customer, concerning your case, you can take a photo of the original prescription and PD and attach it in the email so that we can check it for you first.

A: Dear customer, we have to tell you that the minimum Add we offer is +1.00.

A: Dear customer, we would like to tell you that we do offer it and it is called photochromic on our website, you can check it under lens tint choice.

A: Dear customer, we would like to tell you that the tracking information shows:Your item arrived at our RICHMOND VA DISTRIBUTION CENTER destination facility on November 15, 2018 at 6:01 pm. The item is currently in transit to the destination.You should expect to receive your order soon.

A: Dear customer, we would like to tell you that your order is now in transit to the US and when it arrives in the US, the information will be updated.

A: Dear customer, we would like to tell that for the other color, the temple arms are almost black and the front is tortoiseshell, and for the red pair, the temple arms are tortoiseshell with red while the frong is dark red and looks like black.