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Jamie Time: 2018-11-13 23:05

Q: Nancy, You did not answer my question. I was asking if I could change the shipping because I didn't upgrade and it was going to take forever to get here - you answered a question I didn't ask: Question:Shipping for Order Answer:Dear customer, we have to tell you that since the lenses for the rimless frame you ordered needs to be custom made, so it will take longer time than normal lenses, your patience will be greatly appreciated. nancy best wishes

A: Dear customer, do you mean that you want to change the shipping method? If so, we have to tell you that since it is shipped out two days ago, it can not make changes now. Your understanding will be greatly appreciated.

SylviaCrowder Time: 2018-11-13 20:28

Q: Hi I ordered 2 pairs of glasses that I'm trying to track. But the tracking stopped when they were shipped on 10/30/2018. Can you please give me an update?

A: Dear customer, we would like to tell you that your order was shipped out to you from our US office and would you please wait several days for the updates?

Andrea Time: 2018-11-13 20:12

Q: I got a pair of my glass and the nose part was missing

A: Dear customer, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

DashaRobinson Time: 2018-11-13 13:21

Q: did you receive the information needed to complete my order?

A: Dear customer, we have changed the PD to 33.5/33.5 according to your final confirmation and it will be processed immediately.

FaithDickens Time: 2018-11-13 11:26

Q: Hello A tracking number was issued on 11/9/2018. Glasses not delivered yet. Order Id 2181101100734 Tracking Number 9400115902368877018368 My eyeglasses should have been shipped already. I should receive compensation of another pair of complimentary eyeglasses to make this right. I really need my eyeglasses as soon as possible as my other pair broke, hence why I ordered these. Please Advise

A: Dear customer, we have shipped this order to you in Nov. 2nd, and you should expect to receive your order soon.

AritOkon Time: 2018-11-13 11:14

Q: Why hasn't my item shipped?

A: Dear customer, we have contacted you about your phone number, but you have not replied to us, would you please tell us the phone number so that we can ship the glasses to you?

Jamie Time: 2018-11-13 11:09

Q: Shipping for Order 2181031153601: Looks like I messed up and didn't upgrade my shipping on this order - now it is going to take a ridiculous amount of time to get to me. Any way to change this at this time? I can't get any status updates when I try the link you sent me.

A: Dear customer, we have to tell you that since the lenses for the rimless frame you ordered needs to be custom made, so it will take longer time than normal lenses, your patience will be greatly appreciated.

Angela Time: 2018-11-13 06:04

Q: I'm trying to find order 2181026074618

A: Dear customer, the tracking information shows: 2018-11-06 16:30 HK HKG Cross border Sub contractor, 【HK HKG Cross border Sub contractor】 Shipment arrive at HK HKG Cross border Sub contractor distribution center. Your patience will be greatly appreciated.

Tamara Time: 2018-11-12 10:50

Q: What is the general time frame for receiving your glasses after placing your order.

A: Dear customer, we have to tell you that it is determined by the lenses you choose and the shipping method you choose.

HelenSims Time: 2018-11-12 07:00

Q: Hello, Received order # 2181019091920 and they have a line in the lens and they should not. Please have someone look into this order and advise how this should be addressed. Thank you for your reply.

A: Dear customer, we have double checked and what you ordered is bifocal with a line, please double check it first.

Dani Time: 2018-11-11 14:34

Q: Do you provide or looking to provide a service to fix lenses back into the glasses frame? I dropped my glasses (Xenia Frames) and one of the lense popped out.

A: Dear customer, we have to tell you that we do not offer that, you can take it to a local optical shop to check if you like, thank you for your understanding.

JamieGiusto Time: 2018-11-11 07:54

Q: What is the status of Order number: 2181031153601? It looks like 2 pairs on the order are complete but the 3rd pair is not listed as being processed? When will this order ship?

A: Dear Jamie Giusto, we would like to tell you that it is being custom made in another factory and it will be finished soon and shipped to you.

mimouty Time: 2018-11-10 14:02

Q: Hello, Is there a black colored frame for "Darcy Number 5088" ?

A: Dear customer, we have to tell you that we do not have it, your understanding will be greatly appreciated.

SarahDadoun Time: 2018-11-10 08:56

Q: hello, I have wrote you twice. never received my order 2180529082140/ can i get a refund?

A: Dear customer, the tracking information shows:2018-06-26 13:25 MONTREAL,QC, Delivered. Would you please double check with the local post office first?

CherylRadeloff Time: 2018-11-09 20:42

Q: You contacted me about changing my shipping address. How do I do this I’mn this site.

A: Dear customer, you can simply tell us the correct address so that we can make changes for you.

JazminScott Time: 2018-11-09 06:17

Q: The arm of my glasses broke on order #2180212065058. Can you please send a replacement arm for the right side or help another way? Thanks

A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

JanetBell Time: 2018-11-09 02:34

Q: Hello, my order has arrived and it is incorrect. The frame is correct but the tint is wrong. I ordered a red-orange tint and you have sent a pink graduated tint, meaning it is clear at the bottom. Not only that, the right and left lenses are tinted differently so the right lens is much darker. I also don't think the lenses have been made to the correct prescription as they are not the same as the current pairs I own.

A: Dear customer, concerning your case, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

MichelleElpusan Time: 2018-11-07 13:54

Q: Do you still carry frame PN MN 3301?

A: Dear customer, we have to tell you that we do not offer it now, please go to our website to choose another frame if you like.

Bonita Time: 2018-11-07 12:01

Q: Hello. I placed my order a month ago. Can you please tell me where my glasses are? I have tracking number but nothing current with tracking info since 10/25/18. Please help

A: Dear customer, we would like to tell you that the tracking information shows: 2018-11-06 00:41 Grapevine, 【Grapevine】 Departed from local distribution center. You should expect to receive your order soon, your patience will be greatly appreciated.

TINAMEREDITH Time: 2018-11-07 10:00

Q: how dark is sea gray 20 is that 80%? or less

A: Dear customer, we have to tell you that it is a light tint.

Milim Thomas Time: 2018-11-05 16:58

Q: My pd is too small if u have not done make it can you change to 60? Thank you

A: Dear customer, we have made changes to your PD and it will be processed immediately.

LindaBowers Time: 2018-11-03 12:40

Q: I cannot move the crosshairs to try on the glasses..

A: Dear customer, would you please take a screenshot of the page so that we can check it for you first.

Shannon Time: 2018-11-03 10:19

Q: Will you be getting anymore of the "thacker" all black frames in?

A: Dear customer, we have to tell you that we will not restock this frame and you can go to our website to choose another frame if you like.

ErinWhite Time: 2018-11-03 09:19

Q: I just received a pair of glasses that I ordered from you. My prescription is accurate, however, I can’t see out of the glasses. I need to return these or get a refund. How do I go about doing this?

A: Dear customer, Concerning your case, you are advised to take a photo of the original prescription with PD from the doctor and attach it in the email so that we can check it for you first.

DavidTeggart Time: 2018-11-03 08:32

Q: Can I reorder the below order 2180328144110 2018-03-28 USD42.85 USD42.85 Completed Confirmed Cargo Already Shipped Check Cancel

A: Dear customer, we have to tell you that the correct order is 2180425070812 and you can go to our website to order if you like.

Sandra Evans Time: 2018-11-02 17:12

Q: How to reset password

A: Dear customer, we would like to tell you that you can click \"forgot your password\" under \"login\".

ToniCrist Time: 2018-11-02 12:45

Q: I would like to complete this order 2181031060506 but the system will not process it. please help.

A: Dear customer, we have checked and you did not pay for it, would you please try again and if you still have problems, please take screenshot to show us the problem?

GratiaBrown Time: 2018-11-02 12:21

Q: I just checked my tracking information and my order was shipped to my post office, but then returned to sender for insufficient address. I did not get any notification - is there any way to redirect the shipment? They package is still in the region. Order #2181013110829

A: Dear customer, concerning this case, would you please contact local USPS first to see if the address can be changed and shipped it to you?

RebeccaParr Time: 2018-11-02 00:56

Q: Hi Do you do lens thinning? I have my lens thinned in the uk when i but my glasses. Is it something you offer? Thanks Rebecca

A: Dear customer, can you specify the questions so that we can check it for you?

NakeishaNolen Time: 2018-11-01 19:24

Q: I've tried being patient. I've reached out to you all and USPS but no results and no glasses. The status shows shipped, but I have no reason to lie. I don't want a refund, I just want my glasses. I've ordered from you in the past and since finding out about this site I've sent a lot of business your way. What can I do to get my glasses reshipped. It's been 1 month and I would hate to send a bad review out about your company I've spoken so highly of. My tracking information is listed below https://tools.usps.com/go/TrackConfirmAction?tLabels=9400115902368877004644

A: Dear customer, concerning your case, we can remake the glasses for you, would you please tell us if you can accept it?

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