Buy Prescription Glasses Online at Affordable Prices

Lethia Stewart Time: 2018-12-30 21:08

Q: I received my eyeglasses. I like my frame but my prescription lenses are not visible for me to see through correctly. I feel off balance and unable to see clearly far distance. How can this be corrected? My prescription for glasses are fairly new- 10/24/18.

A: Dear Lethia Stewart, We are sorry to hear that, concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ArielleMance Time: 2018-12-30 10:18

Q: I am attempting to order new glasses and every frame I select, says my PD is to small. I have been checking the PD range on each frame and selecting frames where my PD is within range. I am still being told to look for another frame. My PD is 57.5 and I was looking at a 53-80 range pair of glasses. The system will not let me proceed. Please advise.

A: Dear ArielleMance ，we would like to tell you that you can choose 57 as your PD. The difference between 57 and 57.5 has no effect on your sight competely. If you still have problems，please feel free to contact us.

KristyRemme Time: 2018-12-30 09:42

Q: Can you accommodate an add of +4.5? My dad has macular degeneration. His prescription for the right eye says balance and the left says the normal measurements but the add says +4.5.

A: Dear Kristy Remme ,this message has been replied via email, please check it.

WANG Time: 2018-12-30 04:49

Q: AAA?容物AAAAA

A: Dear WANG,Could you plese tell us what we can do for you?

AnnaLewis Time: 2018-12-29 19:46

Q: I am trying to get glasses but the pd don’t work on any frames I like. And you keep asking if I’m sure on my prescription and yes I’ve had lens for cataracts.

A: Dear Anna Lewis , we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

MelissaMahoney Time: 2018-12-29 16:10

Q: I have a prescription for progressive lenses but would like to order a pair of reading and a pair of distance glasses, can I use this prescription to do so?

A: Dear Melissa Mahoney,this message has been replied via email, please check it.

TonyaBaldwin Time: 2018-12-28 14:22

Q: I have spent several hours trying to submit an order but the payment is not processing. The order number is 8181228149431. Can you provide me of status. I want to make sure I am not charged twice. Thanks

A: Dear Tonya Baldwin,this message has been replied via email, please check it.

DeborahStahl Time: 2018-12-28 05:35

Q: Why would you make the Ladonna frame so narrow?? It's a fabulous frame and looks to be for kids!

A: Dear Deborah Stahl, Thank you for your suggestion. And you can go to our website to choose another frames you like.

DeborahStahl Time: 2018-12-28 04:57

Q: Trying to purchase Zula frame and you say no, PD is to small, I have never been told this when ordering glasses! Why?? This frame isn't that much bigger than the ones I already have! Can the PD change over time, as this new one is different than the last prescription I had. Please let me know.

A: Dear Deborah Stahl,we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.Your patience and understanding will be greatly appreciated.

VickiBartlem Time: 2018-12-28 03:10

Q: I am trying to check out using my store credit coupon $94.80. It says that the coupon has been used. I have not used it.Can you fix this please.

A: Dear Vicki Bartlem ,this message has been replied via email, please check it.

VickiBartlem Time: 2018-12-28 02:41

Q: I was trying to check out using my store credit coupon. I entered it and it worked I went back to change postage which caused me to enter code again.It now says it has already been used but I did not check out with it . PLEASE Help

A: Dear Vicki Bartlem ,this message has been replied via email, please check it.

AlysiaRobertson Time: 2018-12-27 22:02

Q: I tracked an order(2181127103153) I made during Black Friday with the tracking number: 9400115902368877025380 It says USPS is still awaiting package/pre-shipment. I have not received the package, and I paid for expedited shipping. I also bought it during the 100% back sale, and would like to be able to use the coupon that was supposed to come with the package, now--as I need to order some sunglasses and want to catch this sale.

A: Dear Alysia Robertson,this message has been replied via email, please check it.

GloriaPerry Time: 2018-12-27 17:22

Q: I’m using coupon code light and it’s saying invalid

A: Dear Gloria Perry,we would like to tell you that you can not use the discount of buy one get one free if you choose $4.99 glasses. The two discounts can not be used together.

JuliTucker Time: 2018-12-27 16:30

Q: Tried to order 3 pairs, won't accept payment

A: Dear Juli Tucker,we would like to tell you that you can re-login your account and find the unpaid order. Then try to pay it again. If you still can not pay it, please take a screenshot and email it to service@mail-wherelight.com so that we can check it for you first?

CarmanJelks Time: 2018-12-27 16:17

Q: Why is it that I can no longer see my previous orders?

A: Dear Carman Jelks, we would like to tell you that you can try to re-login your account. And if you use computer to log in your account, you can click my order to find your previous order. If you use phone to tog in your account, you can click all my orders to find your previous order. If you still have problems, please feel free to contact us.

MangeshChamphekar Time: 2018-12-27 12:09

Q: Hello, I just placed an order for two glasses and I tried to apply the code "light" and I don't think the code was applied right. Could you please check if it was? Also, could you please send me a pdf copy of the bill to my email address? Thanks,

A: Dear Mangesh Champhekar,this message has been replied via email, please check it.

ToniBarros Time: 2018-12-27 10:16

Q: please cancel this order so we can start over. for some reason I can not add the different for progressive lenses. I can not wear single lenses. can not cancel the order.

A: Dear Toni Barros, this message has been replied via email, please check it.

AmyWells Time: 2018-12-27 10:06

Q: Hello, I received coupon codes with my glasses. One is for $6 and one is for $23.77. Is this for me to use towards another pair of glasses?

A: Dear Amy Wells, we would like to tell you that new order can use these coupons. If you still have problems, please feel free to contact us.

TiffanyBlackmon Time: 2018-12-27 09:45

Q: I would like to know why my shipping information hasn’t been updated since December 7.

A: Dear Tiffany Blackmon, this message has been replied via email, please check it.

MelissaMahoney Time: 2018-12-27 07:01

Q: I’m trying to add frames to my cart but it won’t let me put the pd in...

A: Dear Melissa Mahoney, Dear Customer, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

JocelynBonilla Time: 2018-12-26 23:19

Q: Hi I just placed my order but I would like to ship it to a different address! Thank you

A: Dear Bonilla Jocelyn, would you please tell us your right address? we will change it for you.

MicheleKerr Time: 2018-12-26 20:08

Q: Just placed order for two pair glasses- tried using code light for buy one get one but total was not adjusted. Coupon wasn’t applied. Number 81812261952568 Have not submitted payment yet

A: Dear Michele Kerr, we would like to tell you that you need to fill in the code light . Then you can buy one get one free.

AracelyHernandez Time: 2018-12-26 08:03

Q: Hello i buy a pair of glasses with one coupon and I receive a e mail saying that I need to make the payment , but I already did the payment , the order number is 2181223171914. Can. You check that for me? . Thank you!

A: Dear Aracely Hernandez, we have double check it for you and we have received orders 2181223182714 and 2181223172345 from you and you used the coupon in order 2181223172345, you can log into your account to check if you like.

LynnJones Time: 2018-12-25 19:02

Q: Hi just trying to find out why my shipping info has not updated in almost a week?

A: Dear Lynn Jones, we would like to tell you that your order is in transit, when it arrives in US, the info will be updated, would you please wait a couple of days for the updates, if it is still can not be updated three days later, please feel free to contact us, thank you for your understanding.

AnneStreulens Time: 2018-12-25 08:39

Q: ik kan mijn gegevens( mijn voorschrift) niet inbrengen Kunt u mij helpen? Anne

A: Dear Anne Streulens, Could you please tell us which frame you want to choose and tell us your prescription? Thank you.

RyanBrathwaite Time: 2018-12-24 23:44

Q: I'm trying to apply the 35% to my order but it is not working

A: Dear Ryan Brathwaite, we would like to tell you that you can not use the discount of 35% if you choose $4.99 glasses. The two discounts can not be used together.

Peggy Time: 2018-12-24 20:35

Q: Where are you located?

A: Dear Peggy, we are in China. Thank you.

AliciaSchnell Time: 2018-12-24 06:53

Q: I tried placing an order and it said I could apply the buy one, get one free coupon if I added another pair, but when I added another pair, it still didn't apply the buy one get one free coupon.

A: Dear Alicia Schnell,we would like to tell you that you need to fill in the code Light so that you can buy one get one free.

Mary Time: 2018-12-23 11:29

Q: I logged back in to complete my order, and it won't let me. What do I need to do in order to pay and place my order.

A: Dear Mary Ellen Bauer, we would like to tell you that we have received your order 2181223083136 and it will be processed immediately.

lizdian Gonzalez Time: 2018-12-23 07:01

Q: I order two glasses and one of them came with a black spot in the front ! :(

A: Dear lizdian Gonzalez, we are sorry to hear that, would you please take a photo of the glasses to show us the problem? Then we will send you a new one if you like.

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