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Alex Time: 2018-08-19 10:58

Q: Hi please confirm you can do this very high prescription. OD( Right Eye) eye: sph -27.0 ; cyl -5.0 ; axis 25 OS (Left Eye) eye: sph -29.0; cyl -5.0; axis 165 PD(pupil distance):30-29( in mm)

A: Dear customer, I\'m sorry to tell you that we can\'t do this high prescription lenses.

Alex Time: 2018-08-19 10:57

Q: hi, Can you guys make high prescription of -29?

A: Dear customer, I\'m sorry to tell you that we can\'t do this high prescription lenses.

JaniceHarper Time: 2018-08-18 09:42

Q: The Gladys No.2892 the other color is it a wine or burgundy color?

A: Dear customer, the other color of this frame is wine color.

DawnWashington Time: 2018-08-18 08:26

Q: Order No.:2180815070137 I have two charges for this order. One from wherelight, completed, the other from PayPal, pending. I will need a refund on one of the charges. Please contact me by phone, if necessary.

A: Dear customer, we will check your payment. If we get twice, we will refund to you. Don\'t worry.

KymHunt Time: 2018-08-18 08:10

Q: I placed an order last night for a pair of black glasses and I just wanted to make sure I'm getting what I ordered because it said out of stock. Maybe it went out of stock after I placed my order but I need to make sure. I was also unable to able my $6 discount. Can you apply it?

A: Dear customer, we have checked your order. The frame in your order is in sales. Don\'t worry.

SharonParmelee Time: 2018-08-18 00:47

Q: Hello, I failed to put the PD on my prescription......where do I go to edit the information on my script? Thank you!!

A: Dear customer, we can\'t find your order. Please tell us your order number and your correct PD, we will change it for you.

HeatherHodges Time: 2018-08-17 14:14

Q: i HAVE NOT EVEN RECEIVED A TRACKING NUMBER. MY EMAIL IS HTHOMASHODGES@YAHOO.COM MY WORK EMAIL IS THOMASHODGESH@GENESISHEALTH.COM I LIKE FOR U GUYS TO USE MY YAHOO EMAIL.

A: Dear customer, we have sent the message to your email THOMASHODGESH@GENESISHEALTH.COM. Your glasses will be ship out this week. Don\'t worry. Hope your understanding.

EmilyKuhl Time: 2018-08-15 23:58

Q: Hi, for some reason my prescription was not added to the second pair of glasses that I ordered, even after putting it in multiple times. Can my prescription be added to those glasses please? My order number is 2180815171913 and the glasses I'm concerned about are the Taibrea. Thank you.

A: Dear customer, we have changed your prescription. Please check it again.

EvelynTorres Time: 2018-08-15 15:58

Q: Hi, I tried to track the shipping and it said that the ship was returned to the sender. How is that possible if I received my last glasses to the same address last time. Please would you check what it's is going I really need the glasses they have been ordered on July 23.

A: Dear customer, we have checked your order. And we find that your address is incorrect. You fill in the email instead of the address. Your glasses is on the way to return back to us. Please tell us your correct address. We will send it again when we get the glasses. Please wait few days.

RoxsanaHerrera Time: 2018-08-15 13:15

Q: IM CHECKING ABOUT MY SHIPMENT- THE TRACKING NUMBER HAS NO INFORMATION LY556433859CN

A: Dear customer, you can check the shipping status at http://www.17track.net/en/track?nums=LY556433859CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.

SandraV Time: 2018-08-14 12:50

Q: I just placed an order 2180814124523 and for some reason the color changed to white. Can you please change it to purple? Tank you This is the Raleigh Model/ Thanks

A: Dear customer, we have changed it for you. Please check it again.

TeresaGonzales Time: 2018-08-13 13:37

Q: I just got my cateye glasses in the mail today and one of the sides on the frame is loose. This is my second pair of these so I know something is wrong with them. I need to return them and/or have them remade. Please let me know? The order number is 2180725183337. Thank you.

A: Dear customer, I\'m sorry to hear that. Please send the picture of the glasses to us by email. We will solve the problem when we check the email. Hope your reply.

SandiNowosielski Time: 2018-08-12 09:30

Q: i see that my glasses were changed to different lenses because of prescription strength. does this mean the glasses will be thinner or thicker? my order number is 2180812085246

A: Dear customer, your new prescription are stronger to before. But the lenses thickness is still 1.55. Your glasses will be thicker.

LeslieJ Time: 2018-08-11 11:18

Q: Many of your frame sizes (e.g. width) are incorrect. I found this, as some of the same frames are sold on several other sites. I would like to order some glasses, but not sure what I would be getting. Do you have any plans on correcting the information? Thank you.

A: Dear customer, thank you for your advice. We may have different parts of the data to display the data.

KaelaRose Time: 2018-08-09 18:46

Q: Hi my i have please my glasses order on August 6 my bank had cleared your payment of order 2180806045116 are my glasses in process order.??

A: Dear customer, we would like to tell you that it is still being processed and when it is shipped out, you will receive a tracking number.

MariahHeck Time: 2018-08-09 06:51

Q: I just placed an order and it says all my frame colors are out of stock. I only want the frames that I have chosen and not a replacement. Can I wait for them to come back in stock?

A: Dear customer, we would like to tell you that all the frames you chose are available.

WendyMalkin Time: 2018-08-08 19:47

Q: Hi. I'm ready to place my order, but for some reason I'm being charged for shipping. Your website says free shipping---please clarify. Thank you.

A: Dear customer, we are free shipping for some areas ,not all. We will work hard to improve our work in this area.

JENNIFERTURNER Time: 2018-08-08 14:14

Q: Received glasses and as I was putting them on the ear piece broke what are my options

A: Dear customer, I\'m sorry to heat that. Please send the picture of the glasses to us by email. We will solve the problem when we check the email.

KimberlyBlack Time: 2018-08-08 13:30

Q: Hello- I've been trying to track my order #2180622001549 from July 26th. The order states it was shipped, then the order says shipment allocating. Can you please confirm as to where my order is? Thank you, Kim

A: Dear customer, this order is on the tract to America. The free shipping will take 30-45 business days.

ArleneMajor Time: 2018-08-08 08:40

Q: What if my prescription suggest a lens for blue light? I don't see that as an option

A: Dear customer, you can click the \"Functional Lens\", then choose \"Bluelight Protect\".

Andrea Time: 2018-08-08 06:53

Q: Regarding my last message- my alternative email is actually andygogo@live.com. Thank you

A: Dear customer, we have changed the your email. We get your message that you want to change the frame. Please tell the new frame. Hope your reply.

Wendy Time: 2018-08-07 11:15

Q: Hi. Do you offer any keyhole bridge frames?

A: Dear customer, yes, you can check the frame like 3113,2283

PriscilenaShearon Time: 2018-08-06 16:16

Q: Can glasses be returned if I don't like them

A: Dear customer, if you don\'t like them, you need return them to us. We just refund 50% to you,because glasses are custom product.

VivianSantos Time: 2018-08-06 12:20

Q: Is there an option where I can "try on" using a photo? I can't find where?

A: Dear customer, the button \"TRY ON\" is on the top left corner of the product page.

JariusEdens Time: 2018-08-06 10:47

Q: Hello, I would like to inquire about the status of my glasses. It has been almost 20 days since I placed my order. I would like to have a refund if I do not receive them by tomorrow. If you could please provide me an update immediately, I would appreciate it. Thank you.

A: Dear customer, we have checked your order. Your glasses has been shipped out on 23th/07. Please contact your local post office first. If the logistics information is still not updated on the end of this week, we will remake it for you without any fee.

LorianneBarlics Time: 2018-08-05 20:19

Q: I placed an order, 2180805201337. I used a code from Wherelight for 20.00 off, it said it was used, but I was charged the full amount. Please refund the 20.00 for the coupon, thank you.

A: Dear customer, we will refund the fee to you soon.

KimHelms Time: 2018-08-05 17:28

Q: Can I get a shipping status?

A: Dear customer, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110200882804963230 Please connect us quickly if you don not receive your package within 6-14 Business Days. Thanks for your understanding and hope you have a happy shopping time.

sharonmackey Time: 2018-08-05 07:20

Q: can I buy frames and have my prescript ition lenses put in

A: Dear customer, yes, you can.

GlendaBright Time: 2018-08-04 21:46

Q: Hello, I placed order on 6/12/18 for the self frames without lenses (order ID 2180612203237), which I received and waited to take to my eye doctor and have the prescription put in them; however, the office is stating that they cannot remove the lenses that are in the frame. When I ordered, I specified no lenses/prescription. The lenses that came in them are very dark like sunglasses. Please advise if this is normal practice to add lenses that cannot be removed?

A: Dear customer, the lenses on the frame can be removed.

MaryAnnaRonquillo Time: 2018-08-04 12:24

Q: is there a size chart? I don't know if I need small medium or large

A: Dear customer, you can find the size on the product page. Please check it again.

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