Consulting Servive Center

Rebecca Pennaz Time: 2018-08-26 15:17

Q: Won’t let me sign in Also won’t let me into forgot password

A: Dear customer, we have reset your password and sent it to your email. Please check it.

Ana Otano-Farghaly Time: 2018-08-25 18:35

Q: I keep entering my password and I keep getting an error message. This is the password that I have used before. Please help. I can't order unless I create an account.

A: Dear customer, we didn\'t find your account by this email address or name.Please tell me what is the email address of the registered account.

eleanor Time: 2018-08-25 17:57

Q: have uploaded a photo for "try on", however, the glasses look huge, what am i doing wrong? Thanks

A: Dear customer, we advise you to choose small frame to try on.

Natalie Time: 2018-08-25 17:04

Q: Does this company offer relax Shamir lenses?

A: Dear customer, I\'m sorry and i don\'t quite understand this. Can you describe it again?

ChevvyDunlap Time: 2018-08-25 13:38

Q: Hello I was trying to use my coupon code that was sent to me and its saying that it has been used but I have not made a purchae yet

A: Dear customer, i find that you use coupon in the latest order. If you have any question, please feel free to contact us again.

JessicaVallejo Time: 2018-08-25 12:42

Q: Hi, The prescription on my order #2180825123044 is wrong! The prescription labeled "My Prescription 2018" is the correct one. How do I update my order?

A: Dear customer, you can take a photo of your original prescription and attach it in the email. We will read and change for you.

JessicaVazquez Time: 2018-08-24 23:20

Q: I need to change my mailing address. How do I change it?

A: Dear customer,you can tell me the correct email address and reply to us by email. We will change it for you.

Nikki Time: 2018-08-24 11:05

Q: I registered my email yesterday, but I still have not received my $5 coupon code.

A: Dear customer, we have sent you the coupon by email, please check it.

KaelaRose Time: 2018-08-24 09:40

Q: Yes the frame that you sent is actually bigger than the one I bought What can you do to fix the problem because I really need glasses to see and read thanks again

A: Dear customer, would you please wear our glasses and take a photo of the glasses and attach it in the email so that we can check it and then we will solve your problem.

VERONICAJONES Time: 2018-08-24 09:33

Q: Is it possible to add transition lenses to my glasses (lenses that darken to protect from UV rays) thanks

A: Dear customer,We would like to tell you that we do offer transition lenses which is called photochromic on our website and you can see it under \"lens tint choice\".

KarenGonzalez Time: 2018-08-24 08:08

Q: Hello! My Rx is for hypermetropia, what kind of glasses I need to choose? Reading or computer?

A: Dear customer, you can choose Distance, and we make glasses based on your prescription information.

Aleta Time: 2018-08-24 05:55

Q: I'm not sure what lens to choose. These are for my daughter and I have the prescription. I do no that she wears her glasses for everything.

A: Dear customer, can you take a photo of her original prescription and attach it in the email, we will read and check for you.

Danielle Olson Time: 2018-08-23 23:29

Q: My order just processed and I realized my PD is wrong! Can I change it??? It is actually 53 mm. So sorry. Thank you!

A: Dear customer, i have changed your PD to 53.0 mm.

KaelaRose Time: 2018-08-23 22:21

Q: I received glasses order 218080605116 Frame is to big 97581 55-22?145 What I bought frame size is different frame with 140 mm eye size 52mm frame height 45 mm bridges 16 mm Is very difficult to read thanks for you help

A: Dear customer, we have to tell you that what you said is confusing, would you please specify your problem and tell us if you mean that the frame size is actual bigger than 52-16-140? It is actually 55-22-145?

AvaRobinson Time: 2018-08-23 18:09

Q: Cylinder is Sph. for both eyes on my prescription. Sph. Is not an option on the prescription info. What should I do?

A: Dear customer,that means no prescription. You can fill 0.00 in Cylinder.

Pamela Gafford Time: 2018-08-23 16:21

Q: Every pair of glasses I have ordered, a have broken in the exact same place. I've made several orders. I am just wondering if you can replace at least one pair. Thank you.

A: Dear customer,you can take a photo of these broken glasses and attach it in the email. We will check and solve your problem.

Danielle Olson Time: 2018-08-23 15:35

Q: My bank account reflects my recent purchase but my account on Wherelight says that it hasn’t been paid. Can you please check on that for me? Thank you.

A: Dear customer, i have checked for you and the order has been paid successfully.And your glasses is in processing.

Nikki Time: 2018-08-23 14:43

Q: what style of glasses suites a slim face?

A: Dear customer, we advise you to choose small size of frame. You can choose frame according to your own preference.

Sofia Time: 2018-08-23 09:55

Q: Hi, can you please give me the tracking number for my order? I would like to have an estimated time of arival thank you and have a nice day

A: Dear customer, your package will be shipped out today.And you will receive it within 3-7 business days by UPS.

Susan Munro Time: 2018-08-23 09:41

Q: Do you do varifocals

A: Dear customer.We can do multifocal lenses such as bifocal lenses, free form lenses and progressive lenses. We can not do varifocals.

JariusEdens Time: 2018-08-23 08:17

Q: Good morning, I wanted to inquire if I may be able to exchange my frames. I received my glasses and the shape of the frame is is causing retina pulling per my doctor and I am unable to see out of them. Could someone please contact me. Thank you so much.

A: Dear customer, can you take a photo of your original prescription and attach it in the email? We will check and solve your problem.

Shantafrancis Time: 2018-08-23 07:14

Q: where can i Upload my presription

A: Dear customer, you can take a photo of your original prescription and attach it in the email. We will read and check for you.

KaelaRose Time: 2018-08-23 06:55

Q: Package Ly586843659cn have been mail since the 14 and I cannot get training updates thanks

A: Dear customer, your package is delivered on 08/23/2018. You can check your mailbox first.

HollyBennett Time: 2018-08-23 06:53

Q: Received my glasses and something isn’t right. When I put them on, I see almost cross eyed. Can I return the glasses?

A: Dear customer, can you take a photo of your original prescription and attach it in the email? We will check and solve your problem.

KimberlyAnderson Time: 2018-08-22 17:43

Q: Can you please provide me with the status of my order? There have been no updates in over a week. Thank you.

A: Dear customer, sorry for keeping you waiting. I have checked for you, we can send the package to you today.And you will receive the tracking number.

michellesparkles Time: 2018-08-22 15:37

Q: Do you have baddams in yellow? If not will you be restocking?

A: Dear customer, this frame in yellow has been sold out. We will restock it later.

NikeshiaSmith Time: 2018-08-22 08:29

Q: Hi please confirm if you do this prescription Right Eye SPH -0.75 Left eye SPH-0.75 CYL- 0.50 AXIS94

A: Dear customer, we can do this prescription.

Audi Time: 2018-08-20 12:51

Q: Hello, How far along is the glasses in Processes?

A: Dear customer, I\'m sorry to let you wait so long. We will ship out your glasses this week. Don\'t worry.

Maria Time: 2018-08-20 08:45

Q: do you have an app where I can upload my pic and then I can apply different style glasses virtually so I can see which frame best suits me?

A: Dear customer, you can click the \"TRY ON\" on the top of the product page.

Ash Time: 2018-08-19 19:44

Q: I am interested in the Cameron sunglasses but the temple length is very short. I am wondering if there is a possibility to have longer arms, around 135-140, on that frame style?

A: Dear customer, sorry, the size of the frame is invariable. The arms is not short.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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