Buy Prescription Glasses Online at Affordable Prices

Sharon Time: 2018-09-08 05:46

Q: My order still hasn't shipped? I paid extra for quick processing and mailing and it hasn't moved in your process? What is the hold up? Order 81809021353485 Thanks Sharon JenningsWelch

A: Dear customer, we would like to tell you that we expect to ship it to you next week. Your patience will be greatly appreciated.

Janeeka Smith Time: 2018-09-07 20:58

Q: Interested in glasses that's out of stock. Will you notify customers when back in stock?

A: Dear customer, would you please tell us the frame number so that we can check?

Danielle Henley Time: 2018-09-07 16:05

Q: I'm interested in ordering the Moana frame in white. I wanted to know is the white portion actually white or is it clear? I'm looking at the previous buyer's photos and it appears to be clear.

A: Dear customer, we would like to tell you that it is clear.

KarenMeyer Time: 2018-09-07 11:13

Q: Hi! My most recent order is not showing up on your website. I paid for the two pairs of glasses I ordered on August 28. Can you tell me the status of my order? Thank you.

A: Dear customer, we would like to tell you that your order was shipped out, you should expect to receive it soon.

RobbieBrowning Time: 2018-09-07 07:10

Q: Third request meed to send glasses back for my son Matthew phillips w correct perscription where do i send

A: Dear customer, would you please tell us the order number first so that we can check it for you?

Tanya Coleman Time: 2018-09-07 05:38

Q: Hello do you do any progressive sunglasses at all new customer

A: Dear customer, we have to tell you that our sunglasses can not be processed as progressive.

SusieKakkik Time: 2018-09-06 23:43

Q: Hi there my PD is 60 and i dont have AXIS on my eye exam revord and I couldn’t order with out put any so i just put 1

A: Dear customer, would you please take a photo of your original prescription with PD and attach it in the email so that we can check it for you first?

SherylVanRhee Time: 2018-09-06 19:00

Q: Why won’t 25% off code work?

A: Dear customer, we have checked and it was applied to your order, please double check it.

GlynisSylvia Time: 2018-09-06 18:59

Q: I have tried and tried and tried to search all your glasses, but if my finger hits the color button a teensy bit off, the screen jumps INTO those glasses, and the only way back out leads me to start ALL OVER AGAIN and AGAIN. I'm done trying. I saw only one pair of plastic glasses (no nose pieces for me) that were lime green. Most of what you "claim" to be green are barely green at all. Do you have any other bright green ones?

A: Dear customer, would you please change to another browser or computer to try again if you like and you can refine your choice on our website.

Fayona Time: 2018-09-06 18:57

Q: If i order fashion only frames will i be able to take them to my eye doctor and put prescription in?

A: Dear customer, concerning this case, you need to contact the doctor first to check if she/he can put the lenses into our frames.

Sarah Higgins Time: 2018-09-06 18:57

Q: Hello, I am trying to order some glasses but when I put my perscription in it says it’s $80.00 dollars for my lenses. Then when I select ok it changes the price to $160 for the lenses. Can you please explain why I’m being charged double It explain why it costs that much for my perscription? I would be ok with a thicker lense however I’m not given the choice.

A: Dear customer, would you please take some screenshot of the pages to show us the problem first?

Genevic Bates Time: 2018-09-06 16:30

Q: Hi do you still have my PD on record? Thanks

A: Dear customer, we have checked it and it is 63.5.

WendyBracey Time: 2018-09-06 12:52

Q: Could you please let me know where we are on my order?

A: Dear customer, we have to tell you that since you ordered multifocal lenses, it will need some time to be custom made, your patience and understanding will be greatly appreciated.

PhilippaFerrier Time: 2018-09-06 03:34

Q: Do you ship to the uk?

A: Dear customer, we would like to tell you that we do ship to the UK, please feel welcome to order on our website.

MariaBishop Time: 2018-09-05 17:43

Q: Do you still have my prescription on file

A: Dear customer, we have checked your previous order and the PD is 63.5 in it, but in this new order, you entered the PD as 60, please tell us which one is correct?

Sharon JenningsWelch Time: 2018-09-05 16:58

Q: Why is my order still in same area 3 days later? Order 81809021353485 2018-09-02 Thanks Sharon

A: Dear customer, we would expect to ship the glasses to you next week, your patience will be greatly appreciated.

Nadia Time: 2018-09-05 16:32

Q: my order was being processed on September 5, 2018 and i did express shipping so how long will it take for my order to arrive. my order ID is 2180831184815

A: Dear customer, we have checked and you should expect to receive your order soon, please wait a couple of days.

Michelle Perez Time: 2018-09-05 15:07

Q: I just tried to place an order using my HSA which is a VISAdebit card but it said the Payment couldn’t be processed and redirected me to PayPal. I do not want to pay this way. Is there a phone number where this order can be processed by phone?

A: Dear customer, we have to tell you that we do not accept it and we do not accepted orders by phone, your understanding will be greatly appreciated.

KimGordon Time: 2018-09-05 15:01

Q: I am trying to pay with my FSA but your company is coming up as a department store and my FSA won’t allow payment with how you code it.

A: Dear customer, we have to tell you that we do not accept it, your understanding will be greatly appreciated.

TerrieGrice Time: 2018-09-05 14:17

Q: Do you have frames NI2958 52 16 140 C210 PURPLE. Had but handle broke.

A: Dear customer, we have to tell you that we will not restock this frame any more, and we do have promotion now, your understanding will be greatly appreciated.

GeorgiaMcCleary Time: 2018-09-05 04:08

Q: How do you cancel an order??

A: Dear customer, we can cancel it for you, but would you please tell us which order you want to cancel?

Rose Time: 2018-09-04 15:38

Q: Can you check measurement for Hopper Number: A-1841. On your detail page it says 48-17-135 but on the photo of the glasses itself it says 50-18-143. I need the 50-18-143.

A: Dear customer, we have to tell you that it is different because it is measured in different ways, we have sent you some pictures about it actual measurements, please check it.

GeorgieCameron Time: 2018-09-04 15:28

Q: I need to amend one of the lenses on an order I’ve placed in the last five minutes

A: Dear customer, please tell us what changes you want to make as soon as possible so that we can make changes for you.

Enola Hicks Time: 2018-09-04 08:21

Q: Hi Im looking for a pink nerd frame can you help????

A: Dear customer, you can provide us with a photo of a similar frame so that we can check it for you.

TaquilaDavis Time: 2018-09-04 06:45

Q: Do you sell Glasses for small face

A: Dear customer, we would like to tell you that we have listed the detailed measurements of all our frames on our website, would you please go to our website to check and choose a suitable frame.

Fiona Kleinschmidt Time: 2018-09-04 06:25

Q: Hi. I just placed Order No. 81809040617550. Can you please make sure that the parcel is sent to the address on my profile and NOT the address on my PayPal account. Thank you.

A: Dear customer, we have sent an email to you about your shipping address, please double check it.

MariahHeck Time: 2018-09-04 06:14

Q: I have received my orders and have issues with the prescriptions for 2 of the pairs. The Sophia and the Adele are not correct in the prescription. Would you accept an exchange if I mail them back?

A: Dear customer, concerning your case, you are advised to take the glasses to a local optical shop for inspection and provide us with formal inspection result so that we can see what is the problem and if the glasses are made incorrectly by us, we will remake the glasses for you at no additional cost.

Jen Time: 2018-09-03 19:07

Q: Hi there, are you going to get the izabella frames back in stock in the purple?

A: Dear customer, we have restocked this frame and please check it on our website later.

Jackie Harding Time: 2018-09-03 11:43

Q: I’m based in the UK but really want a pair of your fabulous glasses- would you be able to put my prescription in because I have varifocal lens ? Thanks Jackie

A: Dear customer, we have to tell you that we only have bifocal, free form and progressive.

Tee Time: 2018-09-03 04:27

Q: Can’t get into my account, to order

A: Dear customer, we can reset the password for you, would you please tell us if you want us to do it?

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