Consulting Servive Center

AletaHunter Time: 2018-10-01 15:25

Q: My daughter's prescription is not correct.

A: Dear customer, concerning your case, you are advised to take a photo of the original prescription with PD from the doctor and attach it in the email so that we can check it for you first.

pink Time: 2018-09-29 23:28

Q: I want pink frames,but my account can't do,please help.thanks

A: Dear customer, would you please specify the questions so that we can see what we can do for you?

TobiColeman Time: 2018-09-29 19:28

Q: Hi, my last order number: 2180920134313 appears to have an incorrect or incomplete tracking number. USPS does not recognize it.

A: Dear customer, you can check the shipping status at http://www.17track.net/en/track?nums=994881296611. Please click S.F. Express to see detailed information.

MichelleTaylor Time: 2018-09-29 18:00

Q: do you have round and rimless frames,I really want one

A: Dear customer, we have to tell you that we do not have it.

Sherry Time: 2018-09-27 18:36

Q: Does the website save your cart, so you can come back to it later? I don't want to lose the entries I have so far.

A: Dear customer, yes, you can add to cart and pay later, but if the item is out of stock, you need to choose again.

MyasiaFlorant Time: 2018-09-27 15:09

Q: Why does my prescription not allow me the free scratch coat?

A: Dear customer, would you please take a screenshot of the ordering page to show us the problems?

Sherry Time: 2018-09-26 18:31

Q: I am having problems with the "try on" feature. It lets me upload my picture, but then there are no controls to fit it in the area. The picture always comes up sideways, with no option to rotate, or zoom in. I gave tried on my phone, and a PC, I have tried using Google Chrome, Internet Explorer, and Microsoft Edge. Please help. Thank you! Sherry

A: Dear customer, concerning your case, you can take a new photo and try again if you like, your understanding will be greatly appreciated.

GailGladstone Time: 2018-09-26 15:18

Q: I put the wrong "measurement" in and am now unable to correct it. In the photo, the glasses are showing bigger than my head. How do I take that measurement you are asking for to "picture" what the glasses would look like on?

A: Dear customer, concerning this case, would you please upload your photo again and see if the measurement can be changed, or you can change to another computer to try again.

Monique Johnson Time: 2018-09-26 09:28

Q: My prescription is pretty strong, do you think the lenses?

A: Dear customer, we would like to tell you that you can choose higher index lenses, it can help to reduce the lens thickness.

VT Time: 2018-09-26 08:06

Q: hello! I placed an order with you yesterday. i used the fall2018 coupon and when i paid with my credit card, it said it was charged with the full price (without the coupon). can you please check this, and change if necessary? Thanks!

A: Dear customer, we have double checked and the coupon has been applied to this order and we only charged you $48.64, please check it.

Christie Guzman Time: 2018-09-25 21:28

Q: Hi, I have two pairs of glasses that I bought from here and my prescription change now, I’m still have those glasses I’m not using it. My question is can I send it to you and make it a new lenses with the new prescription?

A: Dear customer, we can not put your new prescription into your old frame due to the expensive shipping fee.

FawnKlein Time: 2018-09-25 07:01

Q: How do i get yellow tint on my sunglasses?

A: Dear customer, you can choose \"Lens tint\", then choose yellow tint on the last step.

RebecaVidal Time: 2018-09-24 22:00

Q: I hacent received any email with the shipping information or anything! And its been more than 20 days that I ordered!!! Order number 81809031632222

A: Dear customer, You can check the shipping status at http://www.17track.net/en/track?nums=LZ801791214CN Please connect us quickly if you do not receive your package within 30-45 Business Days. Thanks for your understanding and hope you have a happy shopping time.

JessicaBernal Time: 2018-09-24 18:31

Q: To Whom it may concern: My glasses have broken is there anyway to get my glasses repaired? Thank you! Jessica Bernal

A: Dear customer, could you take a photo of the glasses to us? We will solve the problem when we check the picture.

Maggie Time: 2018-09-24 17:47

Q: How can I pick out thickness of my lens ?

A: Dear customer, you can\'t check the thickness. We can only distinguish lenses with the same degree of different refractive index.

Lindsey Time: 2018-09-24 16:36

Q: There are two charges on my credit card from where Light for only 1 pair of glasses. I would like a refund for this order number: 2180923202525 Thank you

A: Dear customer, we have checked the account. We find that you pay once.

DianaGrubbs Time: 2018-09-24 10:58

Q: I need to change the axis on the OS to 140 rather than 150

A: Dear customer, we have changed the axis for you. We will process the glasses ASAP.

Vicki Mitchell Time: 2018-09-24 10:27

Q: Can I use my own frames and how much is it for progressive transitional ?

A: Dear customer, sorry, we can\'t do progressive transitional for your frame due to the expensive shipping fee.

TiffanyLeGrande Time: 2018-09-24 10:05

Q: I just received confirmation on my glasses, but it doesn't include the sphere, cylinder and axis numbers. I need to include those before you ship the glasses. Thank you

A: Dear customer, please send the correct prescription to us, we will change the prescription for you.

TopaziaLandry Time: 2018-09-23 11:50

Q: Hello. The coupon code FALL2018!is not working. Do you have another I can try?

A: Dear customer, this code works from Sep 24th to Sep 26th. Please try it again.

JocelynGerrits Time: 2018-09-23 08:53

Q: Do you have a try on feature like Zenni Optical, where you upload your picture and try on the frame?

A: Dear customer, please click the button \"TRY ON\" on the top of the product page.

Rb Time: 2018-09-23 06:52

Q: I am wanting to purchase the Mag sunglasses with the lenses pictured, but the description does not specify the tint style (mirrored ?) or allow me to choose a coating. Can someone help with this?

A: Dear customer, you just choose the \"default lens tint\". This shows that we will make the glasses with the pictured tint.

SiongpaYang Time: 2018-09-22 19:16

Q: Hello wherelight I was wondering when my glasses will be shipped ? Love your glasses, they are awesome so I keep buying more ! Can’t wait for then new ones to arrive , please update me

A: Dear customer, your glasses will be shipped today.

TINAMEREDITH Time: 2018-09-22 16:47

Q: Do you have a 10% grey tint?

A: Dear customer, sorry, we don\'t have it. We can check all the tint on our website to find the most suitable tint.

ChelseaWarren Time: 2018-09-22 13:57

Q: Where do I find my saved glasses that I "hearted"?

A: Dear customer, you can login first, then click the love pattern on the top of the website.

Quin Time: 2018-09-21 06:13

Q: I am having problems saving my prescription. How can I correct this.

A: Dear customer, can you take screenshots of it and email it to us so that we can check it for you first?

TaraBeale Time: 2018-09-20 20:31

Q: I need to change one of my prescription

A: Dear customer, please tell us your correct prescription.

cbutler Time: 2018-09-20 16:56

Q: hello, is there a way to get nonprescription lenses in the glasses?

A: Dear customer, if you want the frame only, you can click the \"Fashion\" then choose \"Frame Only\". Or you need the plano, you can choose the \'None\' on your both CYL.

TeresaGonzales Time: 2018-09-20 14:14

Q: You do NOT use a scratch resistant coating. Just cleaning them ONE time with the cloth you send with the glasses scratched them so I took them to a local eye Doctor who confirmed there is NO scratch resistant coating on ANY of the glasses I bought and received!!

A: Dear customer, please send the picture of your glasses to us.

SadiePell Time: 2018-09-20 10:34

Q: I paid extra to have my glasses delivered in a week and they are still not here. When will I receive them?

A: Dear customer, I\'m sorry for that. Your glasses need to be customized. Please Wait patiently.

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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