Buy Prescription Glasses Online at Affordable Prices

Nora Time: 2018-09-13 09:45

Q: I complete my order 81809122046249 it says pay complete but it didn’t take the money on my credit card what’s happening?

A: Dear customer, we would like to tell you that it is paid successfully, it will be processed immediately.

MistiWeatherwax Time: 2018-09-13 08:30

Q: How would I know if I need a small, medium or large?

A: Dear customer, you can measure your current frame and check the detailed measurements on our website to compare.

arifasrabony Time: 2018-09-13 07:56

Q: Hi I have a question about canceling the order if I cancel my order is it possible to get the full refund . Tnx

A: Dear customer, we have to tell you that since your order has already been processed, if you want to cancel this order, we can only process 50% refund.

KarinaZapien Time: 2018-09-13 00:39

Q: Hello, I would like to know when my order will be shipped and delivered to me? I paid for express shipping, it’s now been 9 days since I ordered my glasses and have not received a shipping notice. Thank you in advance.

A: Dear customer, we would like to tell you that we have shipped this order to you today and you will receive a tracking number tomorrow, please wait with patience.

BillieBrown Time: 2018-09-12 18:16

Q: I received a text stating that the Frames i choose where out of stock and i need to choose another e pair

A: Dear customer, please tell us the new frame number and color you prefer so that we can make changes for you.

ZULMA Time: 2018-09-12 15:20

Q: I mistakenly entered the wrong perscription! Please change CYLINDRICAL to -1.75 and -1.75. All else is correct. Thank you!!!

A: Dear customer, we have made changes to it.

KaelaRose Time: 2018-09-12 08:50

Q: Thanks again I just received glasses today my prescription is on point and they fitted perfectly order 818022214055 thanks again ????????????????????????

A: Dear customer, thank you and please feel welcome to order on our website.

ShanAlexander Time: 2018-09-11 20:06

Q: Hello, Please provide the status of my order and if it is not delivered between the express times do you refund me back the money I paid for the express delivery ?

A: Dear customer, we have to tell you that the shipping time does not include the processing time and UPS usually takes 3-7 working days on the way.

ElisaPener Time: 2018-09-11 14:53

Q: Where do you upload your picture to try on frames?

A: Dear customer, we have to tell you that not all our frames have this feature, but you can tell us the frame number so that we can check it for you.

KenHassall Time: 2018-09-11 14:19

Q: hi just let you know my order hasn't arrived yet

A: Dear customer, we have checked and your order was delivered on August 31st, would you please check with local post office first?

Emily Time: 2018-09-11 13:11

Q: Do you ship to the UK? If so, how much does it cost and what is the estimated time span?

A: Dear customer, we would like to tell you that we do ship to the UK, and we do offer free shipping and UPS which is $18.95, the time frame is determined by what kind of lenses you choose.

ELISSAMUNOZ Time: 2018-09-11 11:19

Q: I received two pairs of glasses, one pair is scratched and the other the lenses are on the wrong side. I need to send back, please let me know what I need to do to send them back to get corrected. Thanks!

A: Dear customer, for the scratched lenses, would you please take a photo of the glasses and attach it in the email so that we can check it for you first? And for the pair on which the lenses are on the wrong side, would you please tell us if you mean that both lenses are reversed?

DixieLarson Time: 2018-09-11 11:08

Q: Where do you see your previous order on this website?

A: Dear customer, you can log into your account on our website and then you can see your previous order.

Kimberley Whittam Time: 2018-09-11 10:39

Q: I love your frames, but I would never be able to order from your site unless I can upload my photo and "try" them on. I think you would get a lot more business if you had this option.

A: Dear customer, we have to tell you that not all our frames have this feature, but you can tell us the frame number so that we can check it for you.

DorieRacca Time: 2018-09-10 21:11

Q: I am trying to order 2 pairs of glasses in one order however there is no option to add a second pair without first paying for the first pair. How can I order 2 pairs in one order on my mobile device? Is there an "Add to cart" button I cannot locate?

A: Dear customer, we would like to tell you that you can click \"continue shopping\" to add the second pair.

LeilaniBenas Time: 2018-09-10 18:43

Q: I I’m just curious to know if you have an estimated time of when my glasses will be sent out?

A: Dear customer, we would like to tell you that this order can be shipped out within this week, your patience and understanding will be greatly appreciated.

Christa Harter Time: 2018-09-10 17:08

Q: I received my glasses in February, and suddenly today they snapped near the nose piece. Is there a way to send them back to get repaired?

A: Dear customer, would you please take a photo of the glasses and attach it in the email so that we can check it for you first?

TyraCorbin Time: 2018-09-10 09:05

Q: I received a message that i needed to change my PD for two pairs of glasses. I don't see the option on how to do that on mobile or desktop.

A: Dear customer, you can tell us the correct PD value so that we can make changes for you.

keemawallace Time: 2018-09-10 07:07

Q: Order Number:2180909204735 I placed a order and needed to add additional comments as I was unable to correctly apply my Rx. I just want to assure my glass will be made correctly.For right/ left in the Add box please correct to +0.75 left (os) cylinder-sph

A: Dear customer, Concerning your case, you are advised to take a photo of the original prescription with PD from the doctor and attach it in the email so that we can check it for you first.

BMagnani Time: 2018-09-10 07:06

Q: Hi - has order 2180904083835 shipped yet? Looks like it was finished 9/6 and I did pay for expedited shipping. Thank you.

A: Dear customer, your tracking number is 1ZX189650423955887 and you can track it on UPS website if you like.

MonicaMazur Time: 2018-09-10 06:38

Q: Hi I made an error on my order my PD is 66 I wrote 68 by mistake is it too late to correct this? Order no: 81809061522282

A: Dear customer, we have made changes to all your pairs and they will be processed immediately.

JanelleKing Time: 2018-09-10 05:54

Q: Hi there, my glasses have said that they were in preshipment, for the last five days. I was just curious when it would actually be leaving the warehouse?? I'm very anxious to receive my new, cute glasses!! :)

A: Dear customer, We would like to tell you that your order is now in transit to the US and when it arrives, the information will be updated.

BeatrizSoriano Time: 2018-09-09 21:06

Q: Axis on right eye is 005 I put 5 since I didn’t see 005, is this correct?

A: Dear customer, we would like to tell you that 005 is the same as 5.

KaelaRose Time: 2018-09-09 20:49

Q: Have been 8 days since I placed my order 81809022214055 In usps $18.95 and I have not received order yet????

A: Dear customer, we have shipped this order to you today and you will receive a tracking number tomorrow.

ReneeMcDuffie Time: 2018-09-09 18:39

Q: I love my glasses. However, the prescription is wrong. Cannot wear them. What can you do?

A: Dear customer, concerning your case, you are advised to take a photo of the original prescription with PD from the doctor and attach it in the email so that we can check it for you first.

TINAMEREDITH Time: 2018-09-09 11:45

Q: I read questions on here and I see people waiting for over 30 days on their order. Can you tell me why? I want to order but I don't want to wait a month on delivery and it seems even if I pay extra it is still taking forever. What can be done to speed up a order?

A: Dear customer, if you do not want it takes long time on the way, you can use UPS which will take about 3-7 working days, your understanding will be greatly appreciated.

Tyra Norris Time: 2018-09-08 19:18

Q: What does unreceipted mean?

A: Dear customer, we would like to tell you that we have received your order and it is being processed.

SheyaChisenga Time: 2018-09-08 17:07

Q: Hi I placed my order on September 3 and it still hasn’t been shipped when will it be shipped out?

A: Dear customer, we would like to tell you that we expect to ship it to you next week. Your patience will be greatly appreciated.

Sam Barnes Time: 2018-09-08 09:19

Q: Hi. Do you ship to the UK please?

A: Dear customer, yes, we do.

NicoleDe la harpe Time: 2018-09-08 09:16

Q: Why did I not get 25% off as the coupon is up on the website?

A: Dear customer, it ended on September 6th, your understanding will be appreciated.

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